Siemens HiPath 4000 User manual

s
HiPath 4000
Operating Instructions
Attendant Console AC4

2
Safety precautions
7Please remember!
Use only AC/DC adapter S30122-X7311-X or C39280-Z4-C58.
For UK only
Use AC/DC adapter S30122-X7311-X100 or C39280-Z4-C66.
For U.S. only
Use AC/DC adapter S30122-X7311-X200 or C39280-Z4-C70.
Bitte beachten!
Nur Steckernetzteil S30122-X7311-X bzw. C39280-Z4-C58 verwenden.
In Großbritannien
Nur Steckernetzteil S30122-X7311-X100 bzw. C39280-Z4-C66 ver-
wenden.
In U.S.A.
Nur Steckernetzteil S30122-X7311-X200 bzw. C39280-Z4-C70 ver-
wenden.
Veuillez suivre les indications suivantes !
Utiliser exclusivement l’alimentation électrique prévue
S30122-X7311-X respectivement C39280-Z4-C58.
Au Royaume Uni
Utiliser exclusivement l’alimentation électrique prévue
S30122-X7311-X100 respectivement C39280-Z4-C66
Aux Etats Unis
Utiliser exclusivement l’alimentation électrique prévue
S30122-X7311-X200 respectivement C39280-Z4-C200.

Contents
3
About these operating instructions . . . . . . . . . . . . . . 7
Quick-check instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Overflow position for text communication . . . . . . . . . . . . . . . . . . . . . . . 7
Key panel and user interface. . . . . . . . . . . . . . . . . . . . 8
AC4 key panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Function and feature keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Dialing keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Display and volume keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
User interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Call processing layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Call and traffic displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Memory layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Answering calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Extending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Speed servicing (to free station) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Normal extending (to free station). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Extending to the user on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Extending to an alternative destination . . . . . . . . . . . . . . . . . . . . . . . . . 21
Override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Releasing a connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Serial call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Toggling (alternating) . . . . . . . . . . . . . . . . . . . . . . . . . 24
Toggling between two calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Toggling between a caller and a destination user . . . . . . . . . . . . . . . . . 25
Joining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Call parking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Dialing with manual call number input. . . . . . . . . . . . . . . . . . . . . . . . . . 29
Dialing with number redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Contents
4
Dialing with speed dialing numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Dialing with the trunk group keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Dialing with the notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Settings/interrogating the memory. . . . . . . . . . . . . .33
Calling up the Program menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Interrogating a memory directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Programming repertory keys
or trunk group keys . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Interrogating all stored destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Interrogating a specific repertory or trunk group key . . . . . . . . . . . . . . 38
Changing a destination number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Terminating repertory or trunk group key interrogation. . . . . . . . . . . . . 39
Number redial/notebook . . . . . . . . . . . . . . . . . . . . . .40
Storing a call number for number redial . . . . . . . . . . . . . . . . . . . . . . . . 40
Storing a caller’s number in the notebook. . . . . . . . . . . . . . . . . . . . . . . 40
Storing a call number and required station in the
notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Checking stored call numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Deleting call numbers in the notebook . . . . . . . . . . . . . . . . . . . . . . . . . 42
Terminating notebook interrogation . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
EXCH/TIE trunk reservation . . . . . . . . . . . . . . . . . . . .43
Reserving external trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Canceling external trunk reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Charge registration at the attendant console. . . . .44
Night service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Activating night service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Canceling night service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Night service options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Interrogating alarm display(s). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Canceling alarm display(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Contents
5
Checking trunk numbers . . . . . . . . . . . . . . . . . . . . . . 50
Station-to-station restriction for station groups . . 51
Interrogating the internal station-to-station restriction. . . . . . . . . . . . . . 51
Changing the internal station-to-station restriction state (on/off). . . . . . 52
Terminating internal station-to-station restriction interrogation . . . . . . . 52
Class-of-service changeover for station groups . . 53
Interrogating a class of service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Changing the class-of-service state in multiple station groups . . . . . . . 54
Changing the class-of-service state in an individual station group. . . . . 54
Terminating class-of-service interrogation . . . . . . . . . . . . . . . . . . . . . . . 54
Do-not-disturb group. . . . . . . . . . . . . . . . . . . . . . . . . . 55
Interrogating do-not-disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Terminating do-no-disturb interrogation . . . . . . . . . . . . . . . . . . . . . . . . 56
Searching for a party (paging) . . . . . . . . . . . . . . . . . 57
Malicious call identification . . . . . . . . . . . . . . . . . . . 58
Tape recorder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Activating/deactivating a tape recorder during a call . . . . . . . . . . . . . . . 59
Automatic tape recorder activation when answering trunk call. . . . . . . 59
Activating automatic tape recorder start . . . . . . . . . . . . . . . . . . . . . . . . 59
Deactivating automatic tape recorder start . . . . . . . . . . . . . . . . . . . . . . 60
Audible and visual operating aids . . . . . . . . . . . . . . 61
Audible signals and user prompting . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Ringing tones for call signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
LEDs above keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Contents
6

About these operating instructions
7
About these operating instructions
These instructions cover all attendant facilities. The facilities available to
you depend on the capacity and configuration of your PABX.
Quick-check instructions
At the back of these instructions you will find a detachable set of "quick-
check instructions" for the most frequently used call processing opera-
tions. Instructions in braille for blind attendants can also be ordered (order
number: A19100-K3161-G276-*-7619).
Date and time
The date and time are shown continuously. The date and time display is
provided automatically by the system and cannot be altered at the atten-
dant console.
Overflow position for text communication
If text/fax services have been set up, you will find near your attendant po-
sition an overflow position (consisting, for example, of a telephone and fax
and teletex terminals) at which text messages which could not be deliv-
ered are stored temporarily or output directly. The relevant operating in-
structions located at the overflow position terminals describe how to for-
ward the texts to addressees (or their infoboxes).

Key panel and user interface
8
Key panel and user interface
The display is illuminated for optimum visibility and can adjusted to suit the
lighting in your individual environment.
A key panel and user interface consisting of two basic displays (call pro-
cessing layout and memory layout) are provided for attendant console op-
eration.
AC4 key panel
The key panel is equipped with keys for performing the telephone func-
tions. The LEDs indicate which keys or functions are currently active.
Priority lamps
(indicate waiting calls)
Internal call indicator
External call indicator
Dialing
keypad
Ringer sig-
nal/handse
t
volume
high/low
Repertory
keys
No
function
Adjust the
display
contrast

Key panel and user interface
9
Function and feature keys
Output call data
Connect the current call to another on-hold connection
Tape recorder activation/deactivation
Trunk no. identification (test)
Serial call
Park call
Release connection
Alarm inquiry
Charge inquiry
Night service
Trunk reservation
Class-of-service changeover
Trunk call with charge registration at attendant console
External route 1 (trunk group key)
External route 2 (trunk group key)
MCID
JOIN
TAPE
TRACE
SERIAL
PARK
RLS
ALARM
ACCT
NIGHT
RSV
COS
SMDR
R1
R2

Key panel and user interface
10
Internal or external call setup
Answer or set up a personal call
Answer call on line 1
Answer call on line 2
Paging
- no function -
Open Program menu
Memory input
Override
Number redial/notebook (store/redial)
- no function -
Call transfer
Clear
Call extension (consultation) with announcement
DIAL
PER
LINE 1
LINE 2
PAGE
PROG
ENTER
OVER
REDIAL
EXTEND
CLEAR
DEST

Key panel and user interface
11
Dialing keypad
Keys in the dialing keypad:
to
• dial a call number
• suffix-dialing possible as DTMF signaling (system-specific)
Display and volume keys
Ringer high/low and handset volume high/low
The ringer signal can be decreased (by pressing
"–") or increased (by pressing "+") when tone ringing is activated.
In call state, these keys can be used to increase or decrease the handset
volume to one of six levels.
Adjusting the display contrast
The brightness of the background illumination cannot be adjusted. To save
energy, the background illumination is deactivated when the attendant con-
sole is not in use.
If both keys are pressed, the display is shown in reverse video (white on
black).
Setting the ringer
You can activate/deactivate the ringer and modify the pitch.
Lift the handset or activate the headset.
Press Program menu to activate check mode.
The following options are available:
Activate/deactivate the ringer,
Modify the pitch,
Quit the Program menu, the settings are saved.
RINGER
CONTRAST
PROG

Key panel and user interface
12
User interface
The user interface consists of two display areas, the call processing layout
and the memory layout.
In the default setting, up to 26 characters per line are displayed. The dis-
play switches to a smaller script if up to 40 lines are required.
Call processing layout
Call processing layout provides an overview of queued calls and the current
call processing state.
1) Also "To" in the case of tenant service.
2) Answered calls appear here.
3) Attendant console destinations appear here.
Line
1 LNo. Call Tr aff i c From 1)
2 LNo. Call Tr aff i c From
3 PCall Tr a ff i c From
4 Toll call destination Charged station and charges
5 2) Origin (answered/dialed) 3)Destination (desired)
6 Name Name
7 Station e.g. from/to whom
calls are forwarded
Station e.g. to whom calls
are forwarded
8 Name Name
9 Status Status
10 Information
11 Information
12 Acknowledgment Day Date Time

Key panel and user interface
13
Lines 1 to 3:
Calls waiting to be answered (Æpage 17) are displayed in the first 3 lines
starting with L, L and P. The figure after Lindicates the number of waiting
calls.
Line 4:
The charges appear in line 4 if you have activated and requested charge
registration (Æpage 44).
In addition, trunk line numbers can be displayed in line 4 if you activated
line number identification
(Æpage 50).
Lines 5–9:
Calls answered or set up by you appear on the left (Origin) in lines 5 to 9.
The station you dialed during speed servicing or normal extending appears
on the right (Destination) in lines 5 to 9.
Lines 7–8:
If a dialed station is shown after the arrows in lines 7 and 8, the call has
been forwarded (for example).
Lines 10–12:
Lines 10 to 12 contain further information and acknowledgments in addi-
tion to the date and time.
L = Line 1 (LINE 1)
L = Line 2 (LINE 2)
P = Personal calls (PER)

Key panel and user interface
14
Call and traffic displays
The type and origin of a call are displayed in the Call and Traffic fields in
lines 1 to 3 of the call processing layout.
The following call types are displayed in the Call field:
Line 1 LNo. Call Tr a ff i c From
2LNo. Call Tr a ff i c From
3PCall Tr a ff i c From
4Toll call destination Charged station and charges
• FIRST CALL Caller waiting to be answered.
• RECALL Call was not answered and is now returned to
your terminal.
• CONSULTATION Station user is calling you in the consultation
mode to request you to take call.
• ON-HOOK XFER Caller has transferred call to you by going on-
hook during consultation mode.
• SERIAL CALL Serial call. External party (trunk/tie line) waiting
to be answered again for further connections.
• ABANDONED External caller (trunk/tie line) has not reached di-
rect-dialed station.
• HOTLINE Call set up automatically.
• OPR XFER Another attendant wishes to transfer a call to
you.
• PAGED PARTY Paged party is calling back.
• FREE Callback waiting to be answered. Previously
busy station or trunk/tie line is now available.
Call Traffic From

Key panel and user interface
15
The following traffic types are displayed in the Traffic field:
Personal calls – EXCH, INT, TIE
The following calls are received under your personal console number:
• Call directed to you personally from an external user by direct inward
dialing or from an internal user,
• Interposition call (call from another attendant),
• Callback (call from the system when an EXCH/TIE line "booked" by you
is free),
• Attendant call from party paged by you (PAGED PARTY).
• EXCH Trunk call from public network.
• TIE Tie line from another PABX.
• INT Internal call from own PABX or from a PABX with the
same status as yours.
When incoming calls are signaled on the charge inquiry or
alarm inquiry keys, there is no display prior to answering.
Call Tr a ff i c Fr o m

Key panel and user interface
16
Memory layout
You can configure the attendant console in memory layout and obtain infor-
mation about the current assignment of memory contents.
Every page in memory layout consists of 12 lines.
• Line 1 (unnumbered) contains the name of the memory page
(e.g. PROGRAMMABLE OPTIONS, or NOTEBOOKS).
• The current memory contents appear in lines 1 to 0 (numbered).
• Line 12 contains the acknowledgments and date and time displays.
The cursor marks the selected memory line. You can check, edit or delete
the contents of the memory line.
If more than one page is available for a feature, this is indicated by a "+" be-
side the page number. You can scroll from one page to another with the
"*" and "#" keys.
Line
1 Feature 1+
21Memory contents / data entered
32
43
54
65
76
87
98
10 9
11 0
12 Acknowledgment Day Date Time
Cursor (pointer)

Answering calls
17
Step by Step
Answering calls
You must answer a call before you can extend it.
Press Personal call.
The next call on the private line is answered.
or
Press LINE 1.
The next call on line 1 is answered.
or
Press LINE 2.
The next call on line 2 is answered.
The ringing tone is disconnected, the LED lights up. The trunk call an-
swered appears in lines 5/6 of the call processing display. If a call is
successful, CONNECTED appears in line 9 of the call processing lay-
out. You can speak to the caller.
In the case of a forwarded call, the forwarding station is indicated in
line 7/8 (identified by an arrow).
If a station appears on the right-hand side, this user had the trunk call
previously.
PER
LINE 1
LINE 2
Line 5 No. (caller)
6Name or EXCH
...
9CONNECTED
7➝254 (forwarding station)
8➝MEY (name of forwarding user)
9CONNECTED
223 (station not obtained or transferring station)
MAX (name)
NO ANSWER or BUSY or ON-HOOK XFER.

Answering calls
18
Step by Step
The right-hand side of line 9 may also indicate reasons for unsuccess-
ful call attempts:
If NO CONNECTION POSSIBLE appears in line 11 and if you
have answered a recall, a transferred call, or an intercept call,
any further transfer attempt to contact this number will be un-
successful. You can delete the unavailable destination station
or select an alternative station before deleting the initial station.
NOT AVAILABLE
NOT POSSIBLE/NO NUMBER STORED
NOT AUTHORIZED
INDIAL RESTRICTION
DO NOT DISTURB
CURRENTLY BLOCKED

Extending a call
19
Step by Step
Extending a call
An answered call can be extended to a station or an attendant in two
ways:
• with speed servicing if you do not want to announce the call prior
to extending it to the destination station, or
• with normal extending if you want to announce the call prior to ex-
tending it to the destination station.
Speed servicing (to free station)
Speed servicing can be used for
• calls on line 1,
• calls on line 2 or
• parked and resumed calls.
Prerequisite: a call is answered.
Enter the destination call number.
The caller is automatically connected to free the destination.
If the call is not extended to the call processing destination, you re-
main connected to the caller. You can then
• extend the call to an alternative destination Æpage 21,
• terminate the call Æpage 22 or,
• use the override function to break in on the required user
Æpage 22 or
• save the number of the caller and the call processing destination
in the notebook for callback at a later stage Æpage 40.
Line 5 No. (caller)
6Name or EXCH
...
9CONNECTED

Extending a call
20
Step by Step
Normal extending (to free station)
You can use the normal extending procedure in the case of
• personal calls (P displayed) or
• calls that you set up yourself.
Prerequisite: a call is answered.
Press Call extension.
You hear the dial tone.
The message ON HOLD appears in line 9.
Enter the destination call number.
Press Call transfer.
The connection is set up.
If you are unable to extend the call to the call processing destination,
you can
• switch back to the caller on hold Æpage 21
• extend to an alternative destination Æpage 21,
• terminate the call Æpage 22 or,
• use the override function to break in on the required user
Æpage 22 or
• save the number of the caller and the call processing destination
in the notebook for callback at a later stage Æpage 40.
Line 5 No. (caller)
6Name or EXCH
...
9CONNECTED
DEST
EXTEND