SKUTCH BA-1000-A User manual

BA-1000-A
Voice Mail Box
System
Operation Manual
Version 4.04
99 Washington Street
Melrose, MA 02176
Fax [phone]
TestEquipmentDepot.com

Version 4.04 Page 2
Installation
!Save Your Packing
You MUST save ALL packing material supplied with this
unit. If the system must be sent in for any reason and you do not
use the supplied packing material, you WILL be charged for the
replacement of this material. This packing material has been
designed to give the system maximum protection during the
shipping process.
While every precaution has been taken in preparation of
this OPERATION MANUAL, the manufacturer does not
assume any liability for errors or omissions. The manufacturer
reserves the right to make changes in the specifications of this
unit at any time without notice.
!Location
When selecting a location for the system, the following
conditions MUST be avoided:
Temperatures above 95°F.
Temperatures below 65°F.
Carpeted areas that produce Static Electricity.
High dust/tobacco smoke areas.
Exposure to direct sunlight.
The SYSTEM and the POWER CUBE should be located
in a well ventilated area.
!Power
The SYSTEM can be used on a three-prong grounded
110VAC power outlet. This is needed for proper protection of
the unit's circuitry. Power circuits that are used for any heavy
equipment such as large freezers, blowers, heaters, copiers, or
any electrical equipment that contains large motors, should be
avoided. Heavy electrical equipment can cause power glitches
over the power line which could interfere with the operation of
the system. If your power lines are excessively noisy a power
filter MIGHT solve the problem.
Power Fail Friendly
If the power fails, the BA-1000-A will remember its exact
mode. So, when power is restored, the BA-1000-A will resume
where it left off; whether dialing or waiting for calls to come in.
!Phone Connection
The system's telephone line requirements are the same as a
standard telephone. Its connection to the telephone line is the
same as any NORMAL single line telephone that you could buy
at any department store.
!Business Telephones
This system is not compatible with modular jacks used for
multi-line ELECTRONIC PHONE SYSTEMS. To connect the
SYSTEM to this type of phone system, an RJ-11 jack must be
ordered from your local telephone company. It should be noted
that when the BA-1000-A is used, the line indicator lights on the
phone system will not show the line as being used.
!Single Line Phones
If you have a single line phone it is probably connected to
a small modular jack. Simply unplug the phone and plug the
system in. If you wish to have both the phone and the system
connected at the same time you can plug the phone into the
PHONE jack on the back of the BA-1000-A.
!Order A Phone Jack
If you need to order a jack from the telephone company,
you will need the following information:
FCC No: AP494N-64812-MA-E
RINGER EQ.:0.0B
USOC No (Jack type) RJ-11, RJ-12, or RJ-13 (See
telephone connection)
Test Equipment Depot - 800.517.8431 - 99 Washington Street Melrose, MA 02176
FAX [phone] - TestEquipmentDepot.com

Version 4.04 Page 3
Operation
Voice Mail Mode makes the BA-1000-A work as a true
Voice Mail system with 16 boxes and 8 urgent alert phone
numbers per box. Each box has a unique PIN so you can remote
hear the messages left by the callers, and for remote
programming of the mail box messages and phone numbers.
In the Voice Mail Mode, each caller will be greeted with
an initial Main Greeting Message (that you record) and they will
be able to choose which mail box they want to go to. If the
caller doesn’t choose a mail box, the system will automatically
send them the to default mail box. After visiting a mail box, the
caller will return to the Main Greeting Message where they can
either go to another mail box or hang up. If the caller triggers
the system for an urgent call, he will be told to hang up, then the
system will call you to deliver his urgent message.
* * *
!Connect it and Power Up
Connect our phone cord from the unit to your phone line
jack on the wall. It will only work on a standard phone line, like
your house phone line or a jack your FAX machine plugs in to.
Insert the ZIP 250 cartridge into the back of the unit; the
system MUST have the ZIP cartridge in the unit at all times to
operate.
Connect the supplied POWER ADAPTER to the
POWER jack on the rear panel of the BA-1000-A. This
MUST be done before the POWER ADAPTER is connected
to 115VAC power.
Now plug the POWER ADAPTER to a 115VAC 60Hz
power outlet.
* * *
!Change the Time
To change the current time and/or date, do the following:
Press: ~
~~
~.
Wait 5 seconds.
Enter:
8
88
8 8
88
8 8
88
8
Wait 5 seconds.
Press: 1
11
1.
Enter the day of the week, then #
##
#; example: 1
11
1=
Sunday, 2
22
2= Monday, etc.
Enter the new date then #
##
#.
Enter the current time then #
##
#; you change between a.m.
and p.m. with the *
**
*. Example: 1:32 is 0132 #
0132 #0132 #
0132 #.
Wait 5 seconds then press ~
~~
~.
* * *
!ONE TIME Set up to turn on
Voice Mail Box Mode
NOTE: This is a one time operation. To setup for voice
mail mode is as follows:
Press: ~
~~
~.
Wait 5 seconds.
Enter the Setup mode with:
8
88
8 8
88
8 8
88
8
Wait 5 seconds.
Enter the hidden Setup features with:
#######
##############
#######
**** #
**** #**** #
**** #
Go to the Vbox Flag option with:
#########
##################
#########
#########
##################
#########
Now turn the flag on and return to the Idle state with:
1 # ~
1 # ~1 # ~
1 # ~ ~
~~
~
* * *
!Change a Voice Mail Box PIN
The voice mail box PIN’s are how each voice mail box
holder will access their messages and record their outgoing
message. The following steps let you review/change the PIN’s
for the voice mail boxes:
Press: ~
~~
~.
Wait 5 seconds.
Enter the Setup mode with:
8
88
8 8
88
8 8
88
8
Wait 5 seconds.
Enter the hidden Setup features with:
#######
##############
#######
**** #
**** #**** #
**** #
Go to the Vbox PIN’s option with:
#########
##################
#########
##########
####################
##########
You are now at the PIN entry for voice mail box 1. This
entry, and the next 15, are the PIN’s for the 16 voice mail boxes.
You can change any PIN by entering: 1
11
1, the new PIN, then
#
##
#. All PIN’s must be different; if the system won’t let you
change a PIN, then that PIN is being used somewhere else. The
*
**
*is allowed in PIN’s.
When finished, enter:
Test Equipment Depot - 800.517.8431 - 99 Washington Street Melrose, MA 02176
FAX [phone] - TestEquipmentDepot.com

Version 4.04 Page 4
~
~~
~ ~
~~
~
* * *
!Record the Main Greeting
Message for all of the Voice
Mail Boxes
Plug microphone into MIC IN jack.
Press: ~
~~
~.
Wait 5 seconds.
Now press and HOLD DOWN: 5
55
5, until it tells you to
release the 5.
Enter:
0506 #
0506 #0506 #
0506 #
Now press and HOLD DOWN: 5
55
5, and start talking
after the low tone. For BEST audio quality, hold the
microphone 3 inches away from your mouth; when tone stops,
immediately dictate your message.
When finished, release the 5
55
5to hear the message.
Unplug the microphone.
Sample Sales Message
"You have reached the ABC Productions Voice Mail
System! You may make your selection at any time from the
following options. To leave a message for sales, dial 1, for
service dial 2 or for accounting dial 3. If you do not have a
touch tone phone, simply stay on the line and you will be able
to leave a message in the sales voice mail box."
Sample Medical Message
"You have reached the ABC Medical Practice Voice
Mail System! If this is an emergency, please hang up and dial
911. You may make your selection at any time from the
following options. To leave a message for Dr. Williams, dial 1,
for Dr. Jones dial 2 or for Dr. Sanders dial 3. If you do not
have a touch tone phone, simply stay on the line and you will
be able to leave a message for the doctor on call."
* * *
!Record Voice Mail Box
Messages
This is how each voice mail box holder records their
message; they must know their PIN to do this.
Plug microphone into MIC IN jack.
Press: ~
~~
~.
Wait 5 seconds.
Now press and HOLD DOWN: 5
55
5, until it tells you to
release the 5.
Enter your PIN, then #
##
#.
Now press and HOLD DOWN: 5
55
5, and start talking
after the low tone. For BEST audio quality, hold the
microphone 3 inches away from your mouth; when tone stops,
immediately dictate your message.
When finished, release the 5
55
5to hear the message.
Unplug the microphone.
Sample Voice Mail Box Message
"You have reached Dr. Williams’ voice mail. Just leave
your name, number and a brief message, after the tone, and I
will contact you as soon as possible. If this is an urgent call,
dial an 8 after your message and I will be notified
immediately."
* * *
!Test the Main Greeting or a
Voice Mail Box Message
This is how each voice mail box holder can hear their
voice mail box message played back; they must know their PIN
to do this.
Press: ~
~~
~.
Wait 5 seconds.
Press and HOLD DOWN the 6
66
6until the unit Beeps.
Enter your PIN (to hear your mail box message) or
0506
05060506
0506 (to hear the Main Greeting message), then
#
##
#.
* * *
!Change your Urgent Phone
Numbers
This is how each voice mail box holder can enter phone
numbers, the system will call, when a caller leaves an Urgent
message; they must know their PIN to do this.
Press: ~
~~
~.
Wait 5 seconds.
Enter:
1 2 3
1 2 31 2 3
1 2 3
Wait 5 seconds.
Enter your PIN, then #
##
#.
Wait 5 seconds.
To see or change your Urgent phone numbers, press: #
##
#.
You’re now at the first Urgent number for your mail box.
You can press 3
33
3to skip to the next number, or 7
77
7to back
up to the number you were just on.
Test Equipment Depot - 800.517.8431 - 99 Washington Street Melrose, MA 02176
FAX [phone] - TestEquipmentDepot.com

Version 4.04 Page 5
To add or change a number:
For this example we are entering a home phone number,
then a pager phone number.
EXAMPLE: 786-6100 (Home)
To add or change this number press 1
11
1.
Press 3
33
3because it isn’t a Pager.
Enter the number then #:
7866100 #
7866100 #7866100 #
7866100 #
After the Beep, the number has been stored and it is now
on the next phone number spot.
EXAMPLE: 343-2234 (Pager) - Pager to display 1234.
To add or change the number press 1
11
1.
Press 1
11
1because it is a Pager.
Enter the number then #:
3432234 *2 1234 #
3432234 *2 1234 #3432234 *2 1234 #
3432234 *2 1234 #
In the example above, the *2
*2*2
*2 is a special code that
says wait for 5 seconds of silence.
After the Beep, the number has been stored and it is now
on the next phone number spot.
To exit, enter: **
****
**.
To turn a number on or off
This is an on/off option for the phone number; the default
is enabled (on). When a number is enabled, it will be called
when an Urgent message is recorded. When a number is
disabled, it will be skipped over when the Urgent calls are made;
the phone number, though, is still in the system.
To change between enabled/disabled, press 0
00
0.
To exit, enter: **
****
**.
To erase a number
To erase an Urgent number, press 1
11
1.
Press 3
33
3to get past the pager question.
Now press # to erase the Urgent number and move to the
next phone number spot.
To exit, enter: **
****
**.
•Some Special Codes for your Urgent
Numbers
These are special codes that can be used when entering
your Urgent numbers.
*00
*00*00
*00 – Dial the next touch tone digit for 5 seconds.
*01
*01*01
*01 to 09
0909
09 – Pause for 1 to 9 seconds.
*1
*1*1
*1 – Wait for return dial tone.
*2
*2*2
*2 – Wait for 5 seconds of silence.
*3
*3*3
*3 – Dial a touch tone *.
*4
*4*4
*4 – Dial a touch tone #
*5
*5*5
*5 – Dial the rest of the phone number string as touch
tones.
*6
*6*6
*6 – Do a “Hook Flash” on the phone line.
* * *
!Make it start waiting for calls
This is how to make the system start waiting for callers.
Press: ~
~~
~.
Wait 5 seconds.
Press and HOLD DOWN the *
**
*until the unit Beeps,
then release.
* * *
!Answering an Urgent Call
When a caller signals the system that their call is Urgent,
the system will start calling the list of Urgent phone numbers for
the voice mail box the caller was in. When the system calls a
voice number (like your home phone, cell phone, etc.), it will
play the message: “I have an urgent message from your
office. Enter the access code.”
Enter your PIN, then #
##
#.
Now the system will play back the Urgent messages.
After each message, you can press: 1
11
1to erase the message,
3
33
3to save the message for later or 5
55
5to replay the message
and hear it again.
When finished, if you have some NON-Urgent messages
on the system, it will Beep 3times; now enter a 0
00
0within 4
seconds to hear these messages, or just hang up if you want to
leave them for the next day.
Once you’ve gone through your Urgent calls, the system
resets; so it won’t call you again until the next Urgent call comes
along.
* * *
!Play the messages that came in
This is how each voice mail box holder will play the
messages that the callers have left them; they must know their
PIN to do this.
Press: ~
~~
~.
Wait 5 seconds.
Press and HOLD DOWN 4
44
4until you hear a Beep, then
release.
Enter your PIN, then #
##
#.
* * *
Test Equipment Depot - 800.517.8431 - 99 Washington Street Melrose, MA 02176
FAX [phone] - TestEquipmentDepot.com