Sky Sky Q User manual

Discover how this award-winning box is the
best and most innovative TV experience.
Your Quick Guide

Introducing Sky Q
*Requires Sky Q Multiscreen and a Sky Q Mini box if you are watching on another TV. Store More: Up to 500 SD hours. Compared to the standard 500GB Sky+HD box: Sky Q 1TB
box: 700GB personal storage. 300GB reserved by Sky for other uses. Sky Q 2TB: 1.7TB personal storage. 300GB storage reserved by Sky. 1000 SD hours.Ultra HD: Ultra HD ready
required, Requires Ultra HD subscription. Content depends on Sky TV subscription. Wi-Fi: Coverage depends on home set up.
Entertainment made easy
Watch live and on demand.
On your TV, online and on
the go.
Say it. Watch it.
Use Voice Control to say the
name of a show, type of show,
or even a line from a show.
All your TV. All your apps
See your Sky TV next to your Netflix,
YouTube, Spotify, BBC iPlayer and
more – all in one place, easy.
Take control of your TV
Pause, record, rewind or restart
live TV. You can do so much on
Sky Q.

*Requires Sky Q Multiscreen and a Sky Q Mini box if you are watching on another TV. Store More: Up to 500 SD hours. Compared to the standard 500GB Sky+HD box: Sky Q 1TB
box: 700GB personal storage. 300GB reserved by Sky for other uses. Sky Q 2TB: 1.7TB personal storage. 300GB storage reserved by Sky. 1000 SD hours.Ultra HD: Ultra HD ready
required, Requires Ultra HD subscription. Content depends on Sky TV subscription. Wi-Fi: Coverage depends on home set up.
1TB – over 500hrs
2TB – over 1000hrs
Save more of the
shows you love.
6 shows
watch a 7th live
You’ll need to change
your preferences on
your box to enable
6 simultaneous
recordings.
2 TVs and devices*
Watch more of the
shows you love
Ultra HD
See detail and clarity
like never before,
with up to 4 times
the definition of HD.
Storage Record Stream on Watch in

Get to know your Sky Q remote
Access your recordings
Rewind, Play, Pause
and Fast-Forward
Navigation buttons
and Select
Press for Sky News,
Sky Sports and
Weather apps
Channel +/-
Voice Control
Search for your show
by voice, press and talk
Record your
favourite Show
Press for Series Link, 2nd
press for a single episode,
then press again to cancel
Help and access
to Subtitles,
Audio Description
Mute
Volume +/-
Home Page
Dismiss
Back to Live TV
On/Off
Long press for TV
Short press for Sky
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Extra tips and tricks
Mini Guide
When watching live TV press the
select button to see the details
of the show you’re watching,
press right to see what’s on later,
or left to choose from HD or
Favourite channels.
Bluetooth technology
The Sky Q remote uses Bluetooth
technology, so you don’t need to
point it at your Sky Q box to make
it work.
Finding your remote
Press the Q button on the front
of your Sky Q box and your Sky Q
remote will beep for 30 seconds.
Voice Control
Find what you want to watch faster
using Voice Control. Press and
hold down the blue voice button
on your remote and ask Sky Q to
find a show or movie. For greater
control with your voice, ask Sky Q to
pause, rewind, or fast-forward to the
best bits.
Sky
Takes you to your recordings.
Standby
Press once to switch your box
on or off.
Search
Find a specific TV show, movie
or actor.
Rewind/play/pause/fast-forward
Control the way you watch
live TV, or fast-forward a
recorded show.
Select
Brings up the Mini Guide so you
can discover more.
Navigation buttons
Navigate the menus. Press up
when watching a recording to
display the progress bar, then
press right or left to move
through the show minute by
minute. Press and hold to find
a specific point.
Dismiss
Return to live TV or stop
playing a recording.
Home
Go to the Homepage.
Sidebar
Open the sidebar and find apps
including Sky News, Sky Sports
News HQ and My Photos.
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Your Sky Q Homepage
Extra tips and tricks
Your Sky Q Homepage brings you personalised
recommendations on what to watch and your last viewed
shows so you can carry on where you left off.
You can also easily navigate to the TV Guide, Catch Up TV
menus and your Recordings, and access TV apps from the
Sky Q Homepage.
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Catch Up TV
You’ll always find something to
watch on Sky Q. Simply select
Catch Up TV on your Sky Q menu
to discover and watch shows from
the last 30 days. There are up to 65
Catch up channels, including Sky
Atlantic, BBC iPlayer and ITV Encore.
Favourites
Easily find your most-watched
channels by saving them to
Favourites. Go to the TV Guide,
followed by Favourites and then
select Setup Favourites. They’ll
be assigned to the 1-99 channel
numbers, so you can tune into
them quickly.
Auto-Play
When you reach the end of an
episode, Auto-Play starts the next
one automatically, letting you
watch a whole series in one sitting.
Recordings
You can record multiple shows
without interrupting your live
viewing and record whole series at
the touch of a button. Find all your
recordings in one place, stored by
most recent or A to Z.
Ultra HD
Sky offers the widest range of
entertainment in Ultra HD. Watch
dramas, movies, documentaries
and sports, including the
Premier League and Formula 1,
in up to four times the definition
of HD, and experience clarity like
never before.
Auto-Download
When you start watching an
episode, the next in the series will
be added to your download queue,
ready to watch whenever you want.
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Using the TV Guide
The Sky Q TV Guide can be accessed via the Home screen,
or launched via Voice Control. You can select a specific
channel type as well as Box Office events, Radio shows
and New Series that are available to you.
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Browsing
Scroll up or down to
see more channels,
and scroll left and
right to browse shows.
Press Channel
Up or Channel Down
on your Sky Q remote
to scroll through
channels by page.
Select a show on now
and it’ll play in the
Mini TV as well as in
full screen. To find out
information about a
show, press i.
Recording
To record a show, just
highlight it in the TV
guide and press Ron
your Sky Q remote.
If the show’s part of a
series, a Series Link will
automatically be set.
To take off Series Link,
just press Ragain.
9

Recording your favourite shows
How to record
You can schedule a recording for a
TV or radio show up to 7 days before
it airs. Simply find the programme
you want to record in your TV Guide
and press Record.
When you record a show, a Series Link
will automatically be added to record
all future episodes and seasons of
a show, as well as any related shows
(for example, The Great British Bake
Off: An Extra Slice). Series Links will
also be set up automatically when
you download then play back the
latest episode of the latest series of
a programme from Catch Up TV.
Good to know: Series Links
aren’t available for all shows
and channels; and a Series
Link for the next episode won’t
appear in your scheduled
recordings until the current
one’s started or ended.
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Watch your recordings
How to watch
You can find your recordings by
pressing Sky on your remote, or
by pressing Home then scrolling
to Recordings.
• Simply select the programme
you want to watch and it’ll
start playing
• Part way through a recording?
It’ll pick up from where you left off
• Want to watch from the start?
Just select Watch from start
Good to know: Use voice
control to navigate to
recordings quickly by simply
pressing and holding the blue
voice button on your remote
and say “Recordings”.
Good to know: Pressing
the Sky logo at the top of
your remote takes you to
Recordings.
11

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Apps on Sky Q
Everything’s so much easier when it’s side by side. Easier to
search, easier to make the most of. That’s why we have apps
like Netflix, Disney+, YouTube, Spotify and Xite all on Sky Q.
All in one place. And it’s easier to find everything faster
when you tell your remote what you’re looking for.
TV
Music
Kids & Games
Wellness

Access your Sky services online
or on the app…
My Sky app
The My Sky app is the quickest and
easiest way to manage your account
and get help and support, wherever
you are.
Simple billing
Check your current Sky package,
view your bill and change how and
when you pay, all in one place.
Fast problem-solving
Find easy-to-follow articles and
videos on the app to help you
resolve the most common issues.
Smart broadband features*
Tap Broadband & Talk from the Fix
a Problem menu to test your home
broadband connection.
The app will identify the cause of
your broadband issue and guide
you through the simple steps to
get you back online quickly and
easily. You can also keep track of
your broadband usage or see your
broadband speed by selecting
Broadband & Talk from the
Manage Account menu.
My Account
Log in to sky.com/myaccount via
your laptop or desktop computer
to update your account details
or change your package all with a
simple click. You can also create your
Sky iD - your login for all our services.
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…Or straight from your TV
My Account
Get immediate access to your Sky
account by selecting My Account
on the Sky Q Homepage.
Here, you can:
• Reset your TV PIN
• View your latest and previous bills
• Make a payment or change your
payment details
• Reschedule a visit from an
engineer*
Help from your
homepage
The Help section features step-by-
step videos and articles to help you
get more from Sky Q. Whether you
need a hand with your recordings
or want to know how to view your
Facebook photos on your TV, simply
select Help on the Sky Q Homepage.

Discover your rewards today
Enjoy exclusive rewards and
money-can’t-buy experiences. From
free tickets to some of the biggest
sporting events, to cinema previews
across the country. And that’s just
the start; the longer you’re with us
the better it gets.
Get your Welcome Gift
Download the My Sky app today
to discover your rewards. There’s a
Welcome Gift waiting for you to enjoy
- a Sky Store Buy & Keep movie on us.
P
Introducing Sky VIP
Your new loyalty programme
Now you’re a Sky VIP, don’t miss out on everything
your new loyalty programme has to offer.
It’s our way of saying thank you.
15
To enjoy all this and more download the My Sky app
Discover your rewards today
money-can’t-buy experiences. From
free tickets to some of the biggest
sporting events, to cinema previews
across the country. And that’s just
the start; the longer you’re with us
to discover your rewards. There’s a
Welcome Gift waiting for you to enjoy
- a Sky Store Buy & Keep movie on us.
P