Sky Hub User manual

Hello
Look inside to see how to
set up your new Sky Hub
Set Up Guide

Contents
Get connected
Check
your activation date 5
your contents 6
Find your Openreach modem 8
Plug in your Sky Hub 10
Connect
PC (Windows 7) 12
PC (Windows Vista) 14
PC (Windows XP) 16
Mac OSX 18
Wired set up 20
Get extras
Get protected 23
Enjoy fantastic Sky services 24
Help 26
Advanced users 27
Other stuff
Using your equipment safely 29
Recycling 30
3

Get connected
Check
Find
Plug in
Connect

Check
your activation date
1
When to set up your Sky Hub?
An Openreach engineer will visit your
home on the activation date to install an
Openreach modem to your master phone
socket. Once this has been installed you
can set up your Sky Hub.
OR
If you’re transferring your fibre optic
broadband service and already have
an Openreach modem in your property
you won’t need an Openreach engineer
to complete your connection. On the
activation date, your existing fibre optic
broadband service will stop working and
you can set up your Sky Hub.
You’ll find this on the top of your
Sky Hub packaging. Your Sky Fibre will not
be up and running until then.
5
Please note, your Sky Broadband
can go live anytime up to midnight
on your activation date.

Sky Hub Black Power Cable
Check
your contents
1
6
White Ethernet Cable

If you’re missing any of these items please give us a call on 03442 410 515
7
Set Up Guide and Connect Card
Black Ethernet Cable
(for a wired connection)

Find
your Openreach modem
2
The Sky Hub has to be connected
to the Openreach modem using
the white Ethernet cable. Both the
Openreach modem and the Sky Hub
need to be plugged into a power socket.
8

9
i Important
Ensure your Openreach modem is plugged in and switched
on at the mains. The LEDs should be illuminated

Plug in
3
your Openreach modem
2.And plug the other end of the white Ethernet
cable into one of the yellow ports on the
back of your Sky Hub.
1. Now plug one end of your white Ethernet
cable into the back of your Openreach
modem marked LAN1.
10

4. Switch on at the mains.
3. Plug the black power cable into the back
of your Sky Hub.
11

Connect
your PC (Windows 7) wirelessly to the internet
4
1. Find wireless
networks
• Click on the icon in
the system tray (near
your taskbar clock) to
see available wireless
networks
2.Select your wireless network
• Your Sky Hub’s wireless details should appear in the list of
networks. You can find the name of your wireless network on
the inside lid of your Sky Hub packaging or on the ‘Connect’
card. This is also on the back of your Sky Hub
• Click on your Sky Hub’s network name and click Connect
12

PC (Windows 7)
PC (Windows Vista)
PC (Windows XP)
Mac OSX
Wired set up
3.Enter your wireless
password
• The Security Key is your password. This
can be found on the inside lid of your Sky
Hub packaging or on the ‘Connect’ card.
This is also on the back of your Sky Hub
• Always enter your password in CAPITAL
letters
• If you are asked for a PIN then insert this
instead of the password and click OK
WPS (Wi-Fi Protected Setup)
• Push the WPS button and hold it in for two
seconds. The wireless icon will flash amber
i
4.Open browser
• Click on an internet browser to complete
your set up
Can’t get connected
• Have you turned on the wireless switch
or button on your computer?
• Have you selected the correct network?
• Try entering your Password or PIN again
13
OR

your PC (Windows Vista) wirelessly to the internet
1. Find wireless
networks
• Click the window icon
• Select ‘Connect To’
2.Select your wireless network
• Your Sky Hub’s wireless details should appear in the list
of networks
• You can find the name of your wireless network on the inside
lid of your Sky Hub packaging or on the ‘Connect’ card. This
is also on the back of your Sky Hub
• If you don’t see your network name, click the Refresh
network button
• Select your network and click Connect
14
Connect
4

your PC (Windows Vista) wirelessly to the internet
3. Enter your wireless
password
• You’ll then be prompted to push the WPS
button on your Sky Hub (right) or click the
link to enter the password
• The Network Key is your password, this can
be found on the inside lid of your Sky Hub
packaging or on the ‘Connect’ card. This is
also on the back of your Sky Hub
• Always enter your password in CAPITAL
letters
• If you are asked for a PIN then insert this
instead of the password 15
PC (Windows 7)
PC (Windows Vista)
PC (Windows XP)
Mac OSX
Wired set up
WPS (Wi-Fi Protected Setup)
• Push the WPS button and hold it in for two
seconds. The wireless icon will flash amber
4.Open browser
• Click on an internet browser to complete
your set up
OR
i Can’t get connected
• Have you turned on the wireless switch
or button on your computer?
• Have you selected the correct network?
• Try entering your Password or PIN again

your PC (Windows XP) wirelessly to the internet
16
1. Find wireless
networks
• Right click the wireless
icon
• Click View Available
Wireless Networks
2.Select your wireless network
• Highlight your Sky Hub’s wireless details from the list
• You can find the name of your wireless network on the inside lid
of your Sky Hub packaging or on the ‘Connect’ card. This is also
on the back of your Sky Hub
• If you can’t find your network name, click Refresh network list
• Select your network and click Connect
Connect
4

17
3.Enter your wireless
password
• The Network Key is your password. This
can be found on the inside lid of your Sky
Hub packaging or on the ‘Connect’ card.
This is also on the back of your Sky Hub
• Always enter your password in CAPITAL
letters and click Connect
4.Open browser
• Click on an internet browser to complete
your set up
PC (Windows 7)
PC (Windows Vista)
PC (Windows XP)
Mac OSX
Wired set up
i Can’t get connected
• Have you turned on the wireless
switch or button on your computer?
• Have you selected the correct
network?
• Try entering your password again
using CAPITAL letters

your MAC OSX wirelessly to the internet
1. Find wireless
networks
• Click on the Apple icon,
select System
Preferences and
click on Network
2. Turn Airport On
• Select Airport and click On
• Highlight your wireless network in the drop down bar. You can
find the name of your wireless network on the inside lid of your Sky
Hub packaging or on the ‘Connect’ card. This is also on the back of
your Sky Hub
• Select your network
18
Connect
4

3.Enter your wireless
password
• Enter your password. This can be found
on the inside lid of your Sky Hub packaging
or on the ‘Connect’ card. This is also on the
back of your Sky Hub
• Always enter your password in CAPITAL
letters
• Click OK
4.Open browser
• Click on an internet browser to complete
your set up
19
PC (Windows 7)
PC (Windows Vista)
PC (Windows XP)
Mac OSX
Wired set up
i Can’t get connected
• Have you turned on the wireless
switch or button on your computer?
• Have you selected the correct
network?
• Try entering your password again
using CAPITAL letters

1. Connect to your computer
• Plug one end of the black Ethernet cable
into the Ethernet port on the side of your
computer. It usually has a symbol next to it
that looks like this:
with a wired set up
Connect
4
20
Why a wired connection?
If your computer will always be next to your
Sky Hub, then you may want to set up a wired
Sky Fibre connection.
Ease of set up – a wired connection is much
easier to set up. All you need to do is simply
plug one end of the black Ethernet cable into
the back of your Sky Hub and the other end
into your computer.
Reliability and speed – your computer will
always be connected, without interference
from other electrical devices which will give you
a faster speed than with a wireless connection,
so ideal if you are downloading large files.