Sky Hub User manual

Hello
Look inside to see how to
set up your new Sky Hub
Set Up Guide
10616 sky hub fibre set up guide v4.indd 1 20/03/2013 12:24

Contents
Get connected
Check
your activation date 5
your contents 6
Find your master phone socket 8
Unplug everything from your
master phone socket 10
Plug in your Sky Hub 12
Fit microfilters around
your home 14
Connect
PC (Windows 8) 16
PC (Windows 7) 18
PC (Windows XP) 20
Mac OSX 22
Wired set up 24
Get extras
Get protected 27
Enjoy fantastic Sky services 28
Help 30
Advanced users 31
Other stuff
Using your equipment safely 33
Recycling 35
3
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Get connected
Check
Find
Unplug
Plug in
Fit microfilters
Connect
Check
your activation date
1
When to set up your Sky Hub?
• If you are switching from another
broadband provider, on the
activation date your previous
broadband service will stop. When
this happens you can start to set up
your Sky Hub
• If you are coming from Virgin Media
or getting a new fibre service, you
can set up your Sky Hub on your
activation date and then wait for
your Sky Fibre to go live
Please note, your Sky Fibre can
go live anytime up to midnight
on your activation date.
You’ll find this on the top of your
Sky Hub packaging. Your Sky Fibre will
not be up and running until then.
5
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Sky Hub Black Power Cable
DSL Cable and Microfilter
Check
your contents
1
6
Black Ethernet Cable
(for a wired connection)
If you’re missing any of these items please give us a call on 08442 410 515
Extra Microfilter
7
Set Up Guide and Connect Card
10616 sky hub fibre set up guide v4.indd 6-7 20/03/2013 12:24

Find
your master phone socket
2
For your best speeds and stability you
should connect your Sky Hub to your
master phone socket. This is where
your fibre signal is strongest.
To find it look around your home for a
larger phone socket with a line in the
middle and possibly a BT or Openreach
logo. You can also try tracing where
your phone line enters your house
from the street and looking on the
wall near there.
8
Pre-filtered sockets
You may find you have a pre-filtered
master phone socket. If you do, plug in
the grey end of the DSL cable into the
back of the Sky Hub.
Remove the microfilter from the other
end of the grey DSL cable, and plug the
grey DSL cable directly into the DSL port
on the master phone socket.
Then jump to step 4 on page 12 of this
Set Up Guide.
9
OR
Alternative master
phone socket
If you can’t find a master socket with
a line through it, look for a socket that
is thicker or with a BT logo in the top
or bottom corner.
i Master phone socket
If you can’t find your master phone
socket simply connect your Sky Hub
to a convenient phone socket. Your
fibre should still work but may not
perform as well as in the master socket.
OR
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Unplug
3
everything from your master phone socket
If you have a splitter already inserted
(it may look like either of these):
10
Take out everything from your master phone
socket. Remove the old microfilter from the
cables and discard it. Continue to the next page.
If you have an Openreach Modem connected to
your fibre faceplate disconnect it and recycle it
as you no longer need it
If you have any existing
broadband equipment inserted:
11
Take it out of your master phone socket
and continue to the next page.
If you have a phone
cable already inserted:
OR
Take it out of your master phone socket and continue to the next page.
OR
10616 sky hub fibre set up guide v4.indd 10-11 20/03/2013 12:24

Plug in
4
1. Plug the white end of the microfilter with
the grey DSL cable attached directly into
your master phone socket.
your Sky Hub
12
2. Plug in the phone cable OR splitter that
you previously removed to the microfilter
port marked ‘Sky Box/Phone’. If you are just
plugging in a phone cable plug it directly
into the microfilter.
3. If you have a fibre faceplate plug the DSL
cable directly into the top port on the socket.
5. Now plug the blue connector of the black
power cable into the back of your Sky Hub.
Then plug it in at the mains and switch on.
4. Plug the grey end of the DSL cable into
the back of your Sky Hub.
13
iDouble filtering
Never plug microfilters into other microfilters. This will
prevent your Sky Fibre connection from working.
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Fit microfilters
5
14
around your home
i Why should I fit microfilters to all my other phone sockets that are in use?
Without correctly installed microfilters around your home, your Sky Fibre
connection may be slow, intermittent or may stop connecting at all.
Master phone
socket already
set up (shown in
section 4Plug in)
Sky Box set up
Sky Box and
phone set up
Phone set up
15
i Don’t have enough microfilters?
If you need additional microfilters
call us on 08442 410 515. You can
still set up your Sky Hub, unplug
any other devices from
your phone sockets.
Then, once you have
your extra microfilters,
reconnect the devices
as above.
For these set ups, this is how you should
fit a microfilter to your phone socket:
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Connect
your PC (Windows 8) wirelessly to the internet
6
1. Find wireless
networks
• Click on the icon in
the system tray (near
your taskbar clock) to
see available wireless
networks
2. Select your wireless
network
• Your Sky Hub’s wireless details
should appear in the list of
networks. You can find the
name of your wireless network
on the inside lid of your Sky Hub
packaging or on the ‘Connect’
card. This is also on the back of
your Sky Hub
• Click on your Sky Hub’s network
name and click Connect
16
PC (Windows 8)
PC (Windows 7)
PC (Windows XP)
Mac OSX
Wired set up
3.Enter your wireless
password
• The Security Key is your password. This
can be found on the inside lid of your Sky
Hub packaging or on the ‘Connect’ card.
This is also on the back of your Sky Hub
• Always enter your password in
CAPITAL letters
• If you are asked for a PIN then insert this
instead of the password and click NEXT
WPS (Wi-Fi Protected Set Up)
• Push the WPS button and hold it in for two
seconds. The wireless icon will flash amber
i
4.Open browser
• Click on an internet browser to complete
your set up
Can’t get connected
• Have you turned on the wireless switch
or button on your computer?
• Have you selected the correct network?
• Try entering your Password or PIN again
17
OR
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Connect
your PC (Windows 7) wirelessly to the internet
6
1. Find wireless
networks
• Click on the icon in
the system tray (near
your taskbar clock) to
see available wireless
networks
2.Select your wireless network
• Your Sky Hub’s wireless details should appear in the list of
networks. You can find the name of your wireless network on
the inside lid of your Sky Hub packaging or on the ‘Connect’
card. This is also on the back of your Sky Hub
• Click on your Sky Hub’s network name and click Connect
18
PC (Windows 8)
PC (Windows 7)
PC (Windows XP)
Mac OSX
Wired set up
3.Enter your wireless
password
• The Security Key is your password. This
can be found on the inside lid of your Sky
Hub packaging or on the ‘Connect’ card.
This is also on the back of your Sky Hub
• Always enter your password in
CAPITAL letters
• If you are asked for a PIN then insert this
instead of the password and click OK
i
4.Open browser
• Click on an internet browser to complete
your set up
Can’t get connected
• Have you turned on the wireless switch
or button on your computer?
• Have you selected the correct network?
• Try entering your Password or PIN again
19
WPS (Wi-Fi Protected Set Up)
• Push the WPS button and hold it in for two
seconds. The wireless icon will flash amber
OR
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your PC (Windows XP) wirelessly to the internet
20
1. Find wireless
networks
• Right click the
wireless icon
• Click View Available
Wireless Networks
2.Select your wireless network
• Highlight your Sky Hub’s wireless details from the list
• You can find the name of your wireless network on the inside lid
of your Sky Hub packaging or on the ‘Connect’ card. This is also
on the back of your Sky Hub
• If you can’t find your network name, click Refresh network list
• Select your network and click Connect
Connect
6
21
3.Enter your wireless
password
• The Network Key is your password. This
can be found on the inside lid of your Sky
Hub packaging or on the ‘Connect’ card.
This is also on the back of your Sky Hub
• Always enter your password in CAPITAL
letters and click Connect
4.Open browser
• Click on an internet browser to complete
your set up
PC (Windows 8)
PC (Windows 7)
PC (Windows XP)
Mac OSX
Wired set up
i Can’t get connected
• Have you turned on the wireless
switch or button on your computer?
• Have you selected the correct
network?
• Try entering your password again
using CAPITAL letters
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your MAC OSX wirelessly to the internet
1. Find wireless
networks
• Click on the Apple icon,
select System
Preferences and
click on Network
2. Turn Airport On
• Select Airport and click On
• Highlight your wireless network in the drop down bar. You can
find the name of your wireless network on the inside lid of your Sky
Hub packaging or on the ‘Connect’ card. This is also on the back of
your Sky Hub
• Select your network
22
Connect
6
3.Enter your wireless
password
• Enter your password. This can be found
on the inside lid of your Sky Hub packaging
or on the ‘Connect’ card. This is also on the
back of your Sky Hub
• Always enter your password in
CAPITAL letters
• Click OK
4.Open browser
• Click on an internet browser to complete
your set up
23
PC (Windows 7)
PC (Windows Vista)
PC (Windows XP)
Mac OSX
Wired set up
i Can’t get connected
• Have you turned on the wireless
switch or button on your computer?
• Have you selected the correct
network?
• Try entering your password again
using CAPITAL letters
10616 sky hub fibre set up guide v4.indd 22-23 20/03/2013 12:24

1. Connect to your computer
• Plug one end of the black Ethernet cable
into the Ethernet port on the side of your
computer. It usually has a symbol next to it
that looks like this:
with a wired set up
Connect
6
24
Why a wired connection?
If your computer will always be next to your
Sky Hub, then you may want to set up a wired
Sky Fibre connection.
Ease of set up – a wired connection is much
easier to set up. All you need to do is simply
plug one end of the black Ethernet cable into
the back of your Sky Hub and the other end
into your computer.
Reliability and speed – your computer will
always be connected, without interference
from other electrical devices which will give you
a faster speed than with a wireless connection,
so ideal if you are downloading large files.
25
2. Connect to your Sky Hub
• Plug the other end of the black Ethernet
cable into one of the yellow ports on the
back of your Sky Hub. Your computer
should automatically connect.
PC (Windows 7)
PC (Windows Vista)
PC (Windows XP)
Mac OSX
Wired set up
3.Open browser
• Click on an internet browser to complete
your set up
10616 sky hub fibre set up guide v4.indd 24-25 20/03/2013 12:24

Get extras
Get protected
Enjoy fantastic Sky services
Help
Advanced users
When using the internet you must protect
yourself and your family against online threats
by making sure up-to-date anti-virus and
parental control software is installed on
your computer.
With Sky Fibre you can install a free
trial of McAfee Security Suite, which includes
parental controls for PCs.
Security Suite
• Automatically blocks, cleans and removes
viruses
• Protects and conceals your computer
from hackers
• Blocks spyware and removes existing spyware
• Adds helpful safety ratings to sites and
search engines
• Filters offensive content and limits child
internet access
Parental Controls
McAfee Internet Security Suite already comes
with Parental Controls as standard. Or you
can get Parental Controls on their own as a
separate download, free for as long as you
need them, on up to three PCs.
McAfee Parental Controls are an important part
of keeping your family safer online. They help
you control when your children can be online,
monitor/control what websites they can visit,
and keep an eye on their online activities.
You can install any of these services from
sky.com/security
Get protected
1
with security software
27
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Connect your Sky+HD box
and get TV On Demand
Now you’ve completed your Sky Hub set up, you
can connect your Sky Hub to your compatible
Sky±HD box to access TV On Demand, our library
of TV on demand for no extra monthly cost.
Once a wired or wireless connection is made
to your Sky±HD box, the Sky±HD icon will
turn white. To find out more about setting
up your connection for TV On Demand, go to
sky.com/ondemand
Enjoy fantastic
Sky services
2
28
My Sky
Here you can manage your Sky account and
see bills, make payments, track orders and
more, whenever and wherever you want.
Sky Go
Enjoy TV from Sky on your iPad, iPhone or
laptop with Sky Go, available at no extra cost
to Sky TV customers.
Catch the latest movies, live sports and
entertainment in line with your subscription
anywhere in the UK or Ireland with a WiFi or
3G connection.
sky.com, our official site, is an ideal home page
and offers you an exciting number of options:
29
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1. Check your fibre activation date
You can find this on the top of your Sky Hub
packaging – you won’t be able go online before
this date.
2. Check your fibre connection is set
up correctly
Make sure that you’ve plugged in microfilters
between the master phone socket and any
other connections – refer back to the ‘unplug’
and ‘plug in’ sections of this ‘Set Up Guide’ for
step by step instructions.
3. Check your power light is white
The power light should be white, if not
check the power supply is plugged in and
switched on at the mains.
4. Check your wireless (Wi-Fi) is turned on
If you are connecting wirelessly make sure your
computer (device) has wireless switched on.
If you’re unsure where to find this refer to the
manufacturers guide.
5. Check you’ve entered your wireless
details correctly
Make sure you’ve selected the correct wireless
network from the list and entered your password
in CAPITAL letters – no numbers. If you are asked
for a PIN, this will be eight numbers. You can find
your wireless details on the inside of your
Sky Hub packaging, the ‘Connect’ card or
on the back of your Sky Hub.
6. For best performance leave your Sky Hub
switched on
It’s important to leave your Sky Hub permanently
switched on so we can continue to provide the
best speeds supported with a reliable connection.
Still not working?
If you’ve followed all the steps in this guide and are
still experiencing difficulties, try a wired connection
using your Ethernet cable (page 24) and go online
sky.com/help where you can find more detailed
steps, videos and additional help like connecting
game consoles and smart phones. Or call
Sky Technical Support on 08442 410 515.
Help
3
Experiencing difficulties? This checklist covers the most
common solutions should you be having problems connecting.
30
If you’re an expert user, who wants to
update your preferences or firewall, you
can access your Sky Hub control panel by
doing the following:
• Open up the Internet Explorer window or
any other internet browser that you use
• In the address bar of the web browser,
type in http://192.168.0.1/ which will take
you to the Sky Fibre set up page
• In the username field, type in your
username and password
• The default login is (lowercase):
Username: admin
Password: sky
Click OK
Advanced users
4
Sky Hub login
31
10616 sky hub fibre set up guide v4.indd 30-31 20/03/2013 12:24

Other stuff
Other things you need to know
about your new Sky Hub:
Using your equipment safely
Recycling
33
Your Sky Hub has been manufactured to meet
international safety standards, but you must
take care if you want it to perform properly
and safely. It’s important that you read this
section completely, especially the ‘Warnings
and Cautions’ instructions. You should follow
the instructions set out in your Set Up Guide.
If you’ve any doubts about the Set Up process,
operation or safety of your Sky Hub, please
contact Sky.
Warnings and cautions
Remember that contact with 230V AC mains
can be lethal or can cause a severe electric
shock. To avoid this risk:
• Never remove the cover of your Sky Hub.
There are no user-serviceable parts inside,
but there are some high-voltage live parts
• Don’t attempt to repair your Sky Hub. Instead,
please contact Sky Customer Services
• If you move your Sky Hub between locations at
different temperatures, allow it to reach room
temperature before you apply power to it
• Make sure that all electrical connections are
properly made
• Don’t connect any of your Sky Hub to
the mains supply until you have properly
connected all the other leads
• Disconnect your Sky Hub from the mains
supply before you disconnect any other
equipment from its rear panel
• Never push anything into holes, slots or other
openings in the casing of your Sky Hub
• Your Sky Hub is intended for use in moderate
climates. Don’t use or store your Sky Hub box
in hot, cold, damp or dusty places
• In order to ensure a free flow of air around
your Sky Hub, allow at least 10cm of space
above and on all sides. Don’t cover any
ventilation holes and slots
Using your
equipment safely
1
10616 sky hub fibre set up guide v4.indd 32-33 20/03/2013 12:24

• Ensure the ventilation holes and slots
don’t become impeded with items such as
newspapers, tablecloths and curtains or
similar items
• Don’t place your Sky Hub close to sources
of heat such as a heater or direct sunlight. The
maximum temperature should not exceed 45°C
• Don’t place your Sky Hub in an enclosed
cabinet with other pieces of tv equipment
e.g. Sky Box, VCR or DVD
• Don’t put anything on your Sky Hub which
might drip or spill into it. Never stand objects
filled with liquids, such as vases, on top
• Never place naked flame sources, such as
lighted candles, on or adjacent to your Sky Hub
Mains plug and its fuse
The supplied mains plug may
be a non-rewireable type or
a rewireable type. Both types
contain an approved 3A fuse. If you need to
replace the fuse, use an ASTA or BSI approved
BS 1362 fuse, rated at 3A and marked with
either of these symbols. Non-rewireable plugs
have the fuse beneath a fuse cover on the plug
face. Use a screwdriver to lever off the fuse
cover, replace the fuse with a new one and refit
its cover. Never use a plug if its fuse cover is
missing. Rewireable plugs have the fuse inside.
Use a screwdriver to remove the plug’s back
cover, then lever out the fuse and replace it
with a new one. Replace the plug’s back cover.
If the supplied mains plug is not suitable for
your mains socket outlet, remove its fuse and
then cut the plug off the lead. Destroy the
severed plug immediately to avoid the shock
hazard which would exist if this were to be
plugged into a mains socket. Don’t attempt
to repair or modify the mains lead or plug. Fit
an appropriate mains plug on the lead. If this
plug contains a fuse, it should be as described
above. If you’re using a non-fused plug, an
external fuse must not exceed 5A.
Connecting to the mains supply
Your Sky Hub operates with 230V AC, 50 Hz
mains supply. Don’t connect it to a DC power
supply. On some models, the supplied mains
lead has a 2-way connector at one end and
a mains plug at the other. Insert the 2-way
connector into your Sky Hub before you insert
the plug into the mains supply. The only way
to disconnect your Sky Hub from the mains
is to take the plug out of the socket. Your Sky
Hub must therefore be installed near the
mains socket outlet, which should be easily
accessible. If you’re in any doubt about
anything relating to the mains supply,
consult a competent electrician.
Make a difference with Sky
Give your old Sky product a new life.
We can reuse most parts of your
old products, and any parts we
can’t reuse we recycle. The crossed
out wheeled bin symbol is used to
mark products that should not be disposed of
with general household waste, but collected
separately for reuse or recycling. The product
contains materials that when processed
correctly can be recovered, reused or recycled.
Old Sky equipment can be reused or recycled,
and the good news is that it’s really easy to do.
We have three options for you:
1. Send it to us, for free, and we’ll make sure it
gets reused or recycled. Package it carefully,
remove any batteries and include a note to say
that it is for reuse or recycling, then send it to:
Sky Accessories, FREEPOST RLUT-GCLR-LBXK,
Unipart Technology Logistics, Unit G Swift
Park, Old Leicester Road, Rugby, CV21 1DZ.
2. You can also take it to your local Designated
Collection Facility (DCF) – find one at
www.recycle-more.co.uk
3. Or give it to your Sky engineer next time
they visit.
For more information on reuse and recycling
your old Sky products, and to find more about
what we do, go to sky.com/environment
Recycling
2
34 35
10616 sky hub fibre set up guide v4.indd 34-35 20/03/2013 12:24

© Copyright British Sky Broadcasting Limited 2012.
Sky, Sky±HD, Sky Box, My Sky, Sky Go and
Believe in Better are trade marks owned by the
British Sky Broadcasting group of companies.
This product is intended for use in the UK only.
MPM-UG01004AA
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