Smappee Smappee Plus User manual

Smappee Plus Installation Manual Page 1 of 32
Version 1.6.2 B, 20-06-2017, rev 4
English
Version 1.6.2 B
Date: 20-Jun-2017
© 2013-2017 Smappee NV. All rights reserved.
Specifications are subject to change without notice.
All product names are trademarks of their respective companies.

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Version 1.6.2 B, 20-06-2017, rev 4
Welcome to Smappee

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Version 1.6.2 B, 20-06-2017, rev 4
Overview over the Installation Steps
Step-by-Step
The table below provides a global overview over all steps for installing the Smappee.
Please follow these steps carefully and in the provided sequence.
Step
Title
Page
Hardware and Physical Installation
1
Error! Not a valid bookmark self-reference.
3
2
Overview over the Installation Steps
3
3
The connectors and Inputs of the Smappee
5
4
Connecting the Power Supply
7
5
Connecting the Voltage Measurement Wires
8
6
Connecting the Current Transformers (CTs)
11
7
Current Transformer Variants
12
8
Preparing the Internet Connection
13
First Power-On
9
Initial Power-On of the Smappee Monitor
14
Connecting and Configuring
10
Login to the Smappee App
15
11
Connect to Internet and Cloud
16
12
Troubleshooting Internet and Cloud Access
18
13
Configure the Current Transformers
20
14
Where to Modify the CT configuration
21
15
Configuration Settings for
23
16
Configure the Smappee in the Expert Portal
25
17
Diagnose the Smappee in the Expert Portal
27
19
Checklist for Correct Configuration
29
Wrapping-Up
20
Mounting and Enclosing
31
21
Final Remarks
32

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Version 1.6.2 B, 20-06-2017, rev 4
Safety Instructions
Safety Warning
Working on your electrical installation can be dangerous. The Installation must be done
by a certified electrician.
Safety precautions
Please observe the following safety precautions in order to avoid potential electrical
shock, fire or personal injury:
Do not use this Product for any purpose other than for which it was intended.
Do not open the equipment or touch any of its electronic circuitry.
Do not attempt to repair or service any part of the Smappee Plus.
Only use the cables which were delivered with the Product.
Do not use the Product if damaged.
Do not use damaged current transformer or cables.
Do not immerse the Product in water, or any other liquids.
Do not expose the Product to heat, flame, steamy conditions or extreme cold.
Maintenance
Clean only the outside with a dry, clean cloth.
Do not use abrasive agents or solvents.
Specifications
Dimensions: 180x130x35mm (7x5.1x1.38 in)
Weight: 300g (10.6 oz)
Operating temperature: -10 - +50°C (14 - 122 °F)
Storage temperature: -20 - +70°C (-4 - 158 °F)
Relative humidity: 80% at 0 - +40°C (32 - 104 °F)
Operating altitude: 0 2.000 m (0 - 6561 ft)
EMC: EN 55022 (Class B)
Safety: conforms to UL/IEC/EN 61010-1 Ed3 2010, CAT II
Power supply: 90 264 VAC / 50..60 Hz
Inputs: Ph1,Ph2,Ph3,N
Voltage measurement inputs : Ph1,Ph2,Ph3,N
oTopology: 3 phase 3 or 4 wire, single phase, split phase
oRange: 50..270 Vrms Ph-N / 87..550 Vrms Ph-Ph
oFrequency: 45..65 Hz
Power consumption: Max. 5W
Product Identification
Product Article Number: monitor-e2

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The connectors and Inputs of the Smappee
Overview
This section explains the connectors of the Smappee Plus.
Accessing the Connectors
To get full access to all connectors, you should remove the two covers.
For removing the covers, insert a screwdriver at the sides of the covers and carefully
pull up the cover.
Connectors at the Front
The picture shows the connectors at the front.
Power supply
Voltage terminal
CT connectors 1 to 3
Reset button
Connectors at the Back
The picture shows the connectors at the back.
USB port
Ethernet port (LAN)
CT connectors 4 to 9

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The Green 8-Pin Connector Block
The Smappee is delivered with a green 8-Pin connector block.
It is used to:
connect the Smappee power supply
measure the voltage of the power phases
You can find more details in the following sections.

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Connecting the Power Supply
Overview
The Smappee is powered by the green 8-pin connector block.
Important: Always turn the main power off before performing the next steps!
Do NOT power-on the Smappee unless this manual specifically asks you to do so.
Connecting the wires
Instructions:
1. Connect the Phase wire of the power supply to the connector marked L.
2. Connect the Neutral of the power supply to the connector marked N.
Important Requirements
Important requirements for the installation:
The voltage of the power circuit should be in the range of 100-240 Vac.
A circuit breaker should always be used for the power supply. The circuit
breaker should be located close to the monitor and be easily reachable.
The circuit breaker should always be the disconnecting device for the Smappee
monitor.
All wires used should have a diameter between 0.75 and 2.5mm².
Note: None of the power connectors are used for any type of measurement.
Remember
Do NOT power-on the Smappee yet. This manual will specifically ask you to
power-on the Smappee in one of the installation steps later on.

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Connecting the Voltage Measurement Wires
Overview!
Smappee measures the various voltages and phases of the individual Phase wires and
the Neutral wire of the electrical installation. These wires need to be connected to the
inputs of the green 8-pin connector block.
This section explains how to connect the measured wires to the respective inputs of the
connector block.
Separated Power Supply
Please be aware that the measurement lines are fully separated from the lines of the
power supply. Consequently, the power lines may be connected to circuits on an UPS
or any other source without impacting the measurements.
However, this also results in the need to connect all lines to the measurement inputs.
This is particularly true for the input Ln, which always needs to be connected to the
Neutral line.
Inputs for Phase and Neutral
There are four inputs:
Input
Description
L1 - L3
Measurement inputs for the voltage and phase of each phase wire.
Ln
Measurement input for the Neutral reference.
Note: To measure the Neutral reference correctly, always connect
the Input Ln explicitly to the Neutral wire. There is NO internal link
with the Neutral line of the main power supply.
Installation Variants
The wiring of the voltage measurement inputs on the green 8-pin connector block
depends on the type of electrical installation.
There are four different Installation Variants:
Three-phase with Neutral ("Star")
Single phase
US Split phase (180°)
Three-phase without Neutral ("Delta")
On the next page, you find detailed instructions for the wiring.

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Installation Variants
The table below shows the wiring for the various installation variants.
Installation Variant
Wiring Schema
Three-Phase with Neutral ("Star")
1. Identify the three phase cables L1, L2 and L3
as well as the Neutral cable.
2. Connect the Neutral to the Ln.
3. Connect the phase cables to the correct input
of the voltage measure terminal:
Phase cable L1 to input L1
Phase cable L2to input L2
Phase cable L3 to input L3
Single Phase
1. Identify the phase cable L1 and the Neutral
cable.
2. Connect the Neutral cable to the Ln, L2 and
L3 input.
3. Connect the phase cable L1 to the L1 input.
US Split phase (180°)
1. Identify the two phase wires L1 and L2 and the
Neutral wire.
2. Connect the Neutral wire to the Ln and L3
connector of the voltage measure terminal.
3. Connect the phase cables to the corresponding
inputs:
Phase cable L1 to the connector L1
Phase cable L2 to the connector L2
Three-Phase Without Neutral ("Delta")
1. Identify the three phase cables L1, L2 and L3.
2. Connect the first phase cable L1 to the
Neutral input Ln.
3. Then connect the phase cables to the
corresponding connectors of the voltage
measure terminal:
Phase cable L1 to the input L1
Phase cable L2 to the input L2
Phase cable L3 to the input L3

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Verify the Correctness of Installation
After finalizing the full Smappee installation, and while testing the Smappee
measurements, you should specifically verify the correct wiring of the 8-pin connector
block.
These checks will be explained at a later step during the installation, at section
"Checklist for Correct Configuration", on page 29.

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Connecting the Current Transformers (CTs)
Overview
Each current transformer (CT) consists of a sensor and a plug. The sensor needs to be
attached on the cable and the plug needs to be inserted in one of the Inputs 1-9 of the
Smappee monitor.
Please note that each CT has an arrow inside. The correct direction of the arrow is very
important when installing the CT.
Configuration
The newly installed CTs always require an update of the configuration pages of the
Smappee.
For details, please see section "Configure the Current Transformers" on page 20.
Technical details
The Smappee Plus has inputs for 9 current
transformers.
The transformers are available in different sizes.
For all the different sizes, please see section
"Current Transformer Variants" on page 12.
Instructions
First, start by attaching the Current Transformers (CT) around the cables you wish to
measure. (These can be main incoming cables, sub-feeds, feeds from solar, etc.), just
put the CT around the cable and then close it.
Important: Pay attention to the direction of the arrow on the CT. The arrow always
points towards the electrical load, i.e. in the direction of the energy flow.
We strongly recommend
monitor afterwards (for example oven phase 1). Once the current transformers have
been installed around the cables, now route them back to the Smappee Plus.

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Current Transformer Variants
The table shows the current transformers that can be used with the Smappee Plus.
Smappee supports only the CTs listed below. No other CTs should be used!
Name/type
Picture
Specs
Current Transformer
SCT01-T10/50A
MC: 50A
MAX OV : 333 mV
MAX cable Ø: 10 mm
(0.39 in)
Current Transformer
SCT01-T16/100A
MC: 100A
MAX OV : 666 mV
MAX cable Ø: 16mm,
(0.63 in)
Current Transformer
SCT01-T24/200A
MC: 200A
MAX OV : 1332 mV
MAX cable Ø: 24mm,
(0.94 in)
Y-cable
AC-YC
Y-cable for combining
two current
transformers.
The length of a CT cable is 1.5 m (4.9 ft).
Legend:
MC: maximum current
MAX OV: Maximum output voltage
MAX cable Ø: Maximum phase cable diameter

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Preparing the Internet Connection
Overview
Now you should choose the method to connect the Smappee to the internet. There are
three alternative connection methods available:
Ethernet cable (recommended)
external Wi-Fi USB module
external 3G/4G internet USB dongle
This section will prepare the Smappee for connecting to the Internet at a later point
during the installation steps.
NO Hot-Plugging
All network cables and dongles need to be inserted or removed while the power is
OFF.
Ethernet cable (recommended)
The Smappee Plus monitor should be connected to the network by an RJ-45 Ethernet
cable.
The Ethernet cable should be connected to the Ethernet port of your monitor. When
using Ethernet, you should not connect a USB Wi-Fi or 4G dongle.
External Wi-Fi module (USB)
The external Wi-Fi module connects the Smappee Plus to a local Wi-Fi
network. It should be plugged in the USB port of the Smappee.
If you experience problems with the Wi-Fi connectivity, please consult
the Wi-Fi checklist. You can find the checklist at
http://support.smappee.com. Search for "checklist".
Important: You can only use the module that is supplied by
Smappee. Other devices are not supported.
External 3G/4G Dongle (USB)
The external 3G/4G dongle directly connects your
Smappee monitor to the internet through an 3G/4G
connection.
Smappee ships the dongle preconfigured with a
SIM card, as part of your data subscription option.
Please note this device requires a stable 3G/4G network signal. Please check this
before buying this device.
Connect the cable or USB module
Once you have selected the connection method, please insert the selected cable or
module in the respective Smappee port, while the Smappee is still turned off.

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Initial Power-On of the Smappee Monitor
Introduction
Your Smappee Plus monitor is now nearly ready for the first power-on. Please
complete a number of checks, before you power-on the Smappee.
Important: The Smappee Plus is not yet completely installed and insulated.
Perform the actions of section "Mounting and Enclosing", on page 31, before
leaving the installation place.
Check Before First Power-On
Please do a final check:
ID
Check
More info
1.
Smappee is connected by a circuit breaker.
page 7
2.
The 8-pin connector block is correctly wired for both the main
power supply as well as the measuring wires.
page 8
3.
The current transformers are connected at your electrical
installation and to the inputs at the Smappee.
page 11
4.
The hardware for the network (Ethernet cable or USB dongle)
is connected to the Smappee.
page 13
5.
You understand that the Smappee Plus is not yet completely
installed and properly insulated. Do not leave the place of
installation before completing the installation.
page 31
Power On
Now use the circuit breaker to turn on the power.
Lights for Network Status
Smappee indicates the progress of the power-on and the network status by the light.
Light
Description
Blue Steady
The Smappee is powering on. Please wait for about 3 minutes.
Hint: The light may briefly go dark during that time.
Green Steady
The Smappee is connected to the local network and ready to be
installed by the App. The Smappee should show this color when
it is connected by Ethernet or a 3G/4G dongle.
Blue Flashing
The Smappee monitor is ready to be connected to the local
network and to be installed by the App. The Smappee should
show this color when it is connected by aWi-Fi dongle.
If you see one of these colors, proceed to the next page of this manual.
If, however, Smappee shows a different color, please refer to section "Troubleshooting
Internet and Cloud Access" on page 18.

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Login to the Smappee App
Overview
The Smappee App is required to activate your monitor and link it to your user account in
the Smappee cloud.
Before you continue the installation, make sure you are logged in correctly:
with a correct user name
at a correct service location.
Installing the Smappee App
The App is available on Android and iOS. It can be downloaded from the Apple store or
the Android marketplace.
Note: The App is not available for Windows smartphones or Windows operating
systems.
Create User Account, then Login
Once installed, open the App and login to your user account, or create a new user
account.
Multiple User/Multiple Service Locations
If you install multiple Smappee Plus monitors at multiple locations, make sure that you
are logged in with the correct user name. Also make sure, that you have activated the
correct service location.
Watch out! If you use the wrong user name or service location, you may invalidate
both installations.

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Connect to Internet and Cloud
Overview
Now, you connect your Smappee Plus to your account on the App/Smappee cloud. If
you use Wi-Fi as the network connection method, you also provide the Wi-Fi network
name (SSID) and Wi-Fi password.
The installation process is largely guided by the Smappee App. You should follow the
instructions on the screen.
Check Before You Start
Please do a final check:
ID
Check
More info
1.
Your Smappee Plus is powered on. (It will take about 3
minutes.)
page 14
2.
Your Smappee Plus is showing a Green Steady (Ethernet,
3G/4G dongle) or Blue Flashing (Wi-Fi) light.
page 14
3.
Your App is installed on your smartphone.
page 15
4.
In the App, you are logged in with the correct user name and,
if applicable, at the correct service location.
page 15
Starting the Installation in the App
To start the installation of the Smappee Plus,
follow these steps:
If you see a screen with an Install-Bubble:
1. Click on the icon "Install a new
Smappee monitor".
If the app does not show this icon, please
perform the following steps, depending on
the available screen options:
1. Select the menu item "Settings"
2. and/or select " Smappee Plus"
3. and/or "Repeat installation"
Smappee Plus

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Follow the Instructions on the Screen
After starting the installation (see previous paragraph),
continue with these steps:
1. Follow the instructions, until you reach the
screen "We will now configure your Smappee by
asking you a few questions about your
installation".
2. Once you reach this step, please hold for a
moment and perform a check. Make sure that
the Smappee shows a Green Breathing light.
Check: Green Breathing Light
If this check is OK, please continue at section "Configure the Current Transformers" on
page 20.
If this check is NOT OK, consult the section "Troubleshooting Internet and Cloud
Access" on the next page.

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Troubleshooting Internet and Cloud Access
Introduction
This section provides help in case of problems during the connection step.
Note: The connection to the Internet and the Cloud needs to be fully functional before
you can continue the installation (i.e. configuring the Smappee for accurate
measurement).
Understanding the milestones
The connection to the Internet and Cloud has the following main milestones. Please
refer to them in case of problems.
Step
Milestone
Success Indicator
1.
Connect to Wi-Fi network (if applicable) and/or local
network.
Green steady light
2.
Smappee contacts the Smappee cloud.
-
3.
The App and the Smappee monitor "meet" in the cloud
and connect to each other.
App shows screen
with "jumping"
Smappee logo
4.
The Smappee monitor starts measuring the power
signals (even if the configuration is not yet correct). It is
important that at least one current transformer is
connected.
-
5.
The App receives real-time measurements from the
monitor and displays them in the main screen.
Note: The actual values are not yet necessarily correct.
Some values in the
App main screen,
like "1 W"
Issues with Local Network (Ethernet or Wi-Fi)
If your Smappee Plus is connected by Ethernet or Wi-Fi make sure that the site system
administrator is aware of the installation. They may need to change settings in the
network and firewalls.
Hint: Experience shows that you should contact the IT responsible of the installation
site long before the installation date.
Wi-Fi Checklist
If you experience problems with the Wi-Fi connectivity, please consult the Wi-Fi
checklist. You can find the checklist at http://support.smappee.com. Search for
"checklist".
https://support.smappee.com/hc/en-us/articles/201618739-Wi-Fi-checklist
Remember: The dongle needs to be inserted BEFORE you power-on the Smappee Plus.

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Colors of the Smappee Light
The table below provides an overview over all colors that may be shown during the
installation.
Color
Description
Green Breathing
All good. The monitor is working correctly. You can continue
the next steps for installation and configuration.
Blue Steady
The monitor is starting up. This may take up to 3 minutes.
The light may briefly go dark during that time.
Green Steady
Network connectivity successful, but Smappee not yet
connected to a user account.
Ethernet: Connected to the local network.
Wi-Fi: Connected to the Wi-Fi and the local network
(i.e. the Wi-Fi password is correct)
4G dongle: Connected to the 4G network.
Blue Flashing
The monitor is ready to be connected to the local Wi-Fi
network and to be installed on the App.
Red Steady
The monitor is missing connectivity with internet during
startup. Connection issue.
Red Flashing
The monitor had a previous working internet connection but
has now lost connectivity to the internet.
Orange Steady
The Wi-Fi hotspot access point has been activated, in order
to allow the Smappee to receive a new Wi-Fi password.
Orange Flashing
Smappee is trying to open an Wi-Fi hotspot access point.
Please wait a few seconds. The light will turn Orange Steady
in a few moments.
Colors of 4G dongle
If your Smappee Plus is connected by 4G dongle, please check the colors of the dongle.
Color
Description
Any steady
(Blue, Green, Cyan)
Successfully connected. The dongle is successfully
connected to the cellular network.
Any slow blinking
(Blue, Green, Cyan)
The dongle is registering with a cellular network.
Green fast blinking
(1 per second)
Stick is powered on. No connection.
Remember: The dongle needs to be inserted BEFORE you power-on the Smappee Plus.

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Configure the Current Transformers
Overview
The current transformers of your Smappee need to be carefully configured in order to
get correct measurements.
The following sections explain:
where you can modify the configuration
what configuration settings you should use.
Where to Modify the Configuration
There are three locations where the configuration can be changed
1. in the App, during the first installation
2. in the App, any time after the installation
3. in the Expert Portal website
For simple and straightforward installations, you may use the method 1.
For more complex installation, you may need the method 2 or 3. Please see section
"Where to Modify the CT configuration", on page 21, for more information about how to
use these methods.
Configuration Settings for CTs
Each current transformer has a number of settings that need to be configured. These
include the name of channel, the electrical phase, and other electrical parameters.
For a detailed explanation of these settings, please see section "Configuration Settings
for ", on page 23.