SMART fortwo User manual

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01/14
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HANDBOOK
OF URBAN
MOBILITY
smart fortwo,
smart fortwo electric drive,
smart electric bike.
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BERLIN
ST. PETERSBURG
BUDAPEST
MOSCOW
LAGOS
DAKAR
BARCELONA
SÃO PAULO
LIMA
RIO DE JANEIRO
LOS ANGELES
CARACAS
ISTANBUL
NAIROBI
ROME
CAIRO
PARIS
LONDON
CHICAGO
OTTAWA
TORONTO MADRID
NEW YORK
SAN FRANCISCO
VANCOUVER
ZURICH
VIENNA
MONTREAL
SHANGHAI
DELHI
DUBLIN
MILAN
STOCKHOLM
OSLO
CAPE TOWN
HONG KONG
SYDNEY
Cities of the world
MEXICO CITY
BUENOS AIRES
< 5 million
> 5 million
> 10 million

Introduction smart fortwo
Innovations for the city
28 Parking made easy
30 Unique space concept
32 Generous luggage
compartment
34 Clever everyday solutions
36 Outstanding safety concept
42 Innovative material concept
44 Efficient drives
Extras that come with every
smart fortwo
74 smart add-on
76 smart add-on parking
78 smart add-on sharing
80 smart add-on renting
Trailblazing pedelec
60 Punchy design
62 Powerful drive
64 High-performance battery
66 Innovations for comfort
and safety
68 Two attractive colour
variants
70 Accessories
72 Dimensions and
technical data
Pioneering electric car
46 Unlimited suitability
for everyday use
48 Electrifying driving
experience
50 Powerful electric motor
52 Innovative battery
54 High range
56 Versatile charging options
58 smart vehicle homepage
Urban microcosm
06 Urban DNA
22 smart city solutions
24 smart electriCity solutions
26 smart city cycle solutions
smart electric bike smart add-on
smart fortwo
electric drive
Model selection Optional equipment Service and accessories
To each their own
82 Model overview
84 Coupé and cabriolet
86 The pure and passion
equipment lines
94 Standard equipment
96 The smart fortwo
electric drive
106 Colour overview
Taking care of your smart
118 smart services
122 smart accessories
at the smart Centre
126 BRABUS accessories
at the smart Centre
130 smart collection
at the smart Centre
132 smart online
Decisions, decisions
110 Wheels/tires/sports
packages
111 Exterior/interior
114 Functional/electrical
equipment
115 Audio/sound
116 Storage facilities
117 Optional equipment
packages
Technical data
Key info at a glance
134 Models and engines
135 Colours and upholstery
136 Technical data
*European model shown.

Where could life be more varied than in the
city? After all, where else can you encounter
such a variety of people and possibilities in
one place? And where else can you make as many
new discoveries per square mile as you will in
the world’s most densely populated regions?
So it’s no surprise that more and more people
are moving to cities to enjoy the high quality
of life, art and culture – and to make life simple,
convenient and comfortable.
At the same time, however, in densely populated
urban
areas, intelligent vehicle concepts are
called
for that combine the need for unlimited
mobility
with comfort and environmental
awareness – also when space is at a premium.
smart offers a
number of different solutions:
the smart fortwo,
the smart fortwo electric
drive and the smart electric bike (smart
ebike). Designed with the needs of an urban
environment in mind, these
innovations help to
increase the quality of city life.
LondonBerlinParis Rome electriCityNew York
>> Urban DNA.
A city’s streets are like its fingerprints. They make it every bit as individual as the people who live there. Although
each city has its own rhythms and cycles, some things are the same everywhere. Distances are usually short, but
drawn out by heav y traffic. And although there are plenty of possibilities, there is rarely enough time to enjoy them
all. These features of an urban lifestyle carry as much weight in Berlin and Shanghai as they do in New York, Paris,
London or any of our Canadian cities.
Shanghai
01
Freedom
Creativity
Style
Joie de vivre
Environmental awareness
Individuality
Spontaneity
Independence
Not only are more and more people moving to cities – more and more people are driving cars as well. This is where things
get complicated, since most cars in the 21st century are still being built for the needs of the 20th century: for travelling
fast over long distances. But not for driving through pulsating, ever more crowded cities where mobility works according
to its own rules. Read on to see how this works – and how you can have fun anywhere on four wheels. Or on two.
Introduction
Urban microcosm

New York –
facts & figures:
1,214.4 km
2urban area
8.18 million inhabitants
10,356 inhabitants/km
2
170 languages spoken
Sources: wikipedia.org; wdr.de
>> New York.
The whole world
in a single city.
New York City, blueprint of all major
cities. No other place on the planet is
as synonymous with urban life and
globalization as the Big Apple, where
people from all over the world set new
trends in art and design. In this city,
where only true individuals get
noticed, the smart fortwo’s unique
design even secured it a place in the
Museum Of Modern Art. While cutting
a dashing figure on 5th Avenue with
its two-colour finish and more.

Paris –
facts & figures:
105.4 km
2urban area
2.23 million inhabitants
21,196 inhabitants/km
2
10 restaurants with 3 Michelin stars
Sources: wikipedia.org; viamichelin.de
>>Paris.
The city for
connoisseurs.
Paris is not only the city of love, of
art and of fashion – it is also the city
of pleasure. After all, it was here that
the modern concept of a restaurant
originated. Following the French
Revolution, the former kitchen staff
of the aristocracy were forced to seek
out a new way of earning a living, which
they did by serving up culinary delights
to a paying public. Today, it is not only
difficult to secure a reservation in
the city’s leading restaurants but also
to find a parking space nearby.
Unless, of course, you drive a smart
fortwo. Which not only means that city
driving is a far more relaxed affair,
but also that there is always a parking
space for a car measuring just
2.69 metres in length. And no stress
to spoil that romantic evening in Paris.

Rome –
facts & figures:
1,285 km
2urban area
2.78 million inhabitants
2,164 inhabitants/km
2
Around 100,000 registered
smart fortwo
Sources: wikipedia.org; h2roma.org
>> Rome.
Ancient city and
modern mobility.
With 2.8 million inhabitants, 1.8 million
cars, 78,000 metered parking spaces
and notoriously congested streets,
the roads of the Eternal City are the
scene of eternal chaos. Driving in
Rome is a constant challenge. Small
wonder, then, that the Italian capital is
the smart fortwo capital of the world.
Getting from A to B easily yet stylishly:
just the job for the agile and clutchless
smart fortwo. And should accidents
happen, the robust bodypanels of the
smart fortwo allow small bumps to
be shrugged off in true Italian style.

Berlin – facts & figures:
891.85 km
2urban area
3.5 million inhabitants
3,936 inhabitants/km
2
Sources: wikipedia.org; Senate Department of Urban Development,
Berlin, May 2011
>> Berlin.
Great art for
small budgets.
Berlin has undergone a breathtaking
transformation in the last half-century.
The formerly divided city is now
immensely popular, particularly among
the artistic and creative community.
This is due not least to the low cost of
living there. After all, more disposable
income means fewer constraints and
more space to give your creativity
free rein.
The smart fortwo subscribes to
exactly the same philosophy: plenty
of room for personality coupled with
low running costs. And lower fuel, tax
and insurance costs mean that there
is more left over for the better things
in life.

>>
Shanghai – facts & figures:
6,340.5 km
2urban area
23 million inhabitants
3,630 inhabitants/km
2
65 million m
2in new buildings in 2006 alone
Sources: wikipedia.org; Burdett and Sudjic: “The endless city”,
Phaidon, 2008
>> Shanghai.
The ultimate
boomtown.
Bigger, higher, faster: no other city has
changed as much as Shanghai in such a
short time. At the time of writing, there
are already 22,562 people per square
kilometre living in the city centre area
known as “Puxi”. However, the breakneck
development of the rising international
metropolis also entails many challenges –
particularly with regard to mobility: the
number of cars and motorcycles is
in
creasing rapidly, adding to the city’s
growing congestion and smog problem.
This means that the need to rethink
existing mobility concepts is particularly
acute here. What is required are
concepts that make intelligent use of
space while helping to combat local
pollution. Concepts that already exist in
the form of the smart fortwo, the smart
fortwo electric drive and the smart
electric bike. Depending on whether you
prefer to travel on four wheels or two.

London –
facts & figures:
1,572 km
2urban area
8.17 million inhabitants
5,200 inhabitants/km
2
1, 5 00 km
2low emission zone
22 km
2congestion charging zone
Sources: wikipedia.org; King’s College London; Deloitte
>> London.
Pioneer in
environmental
protection.
The British capital was the first major
city not only to recognize the signs
of the times but also to take systematic
steps to counter them. Today, it is a
pioneer when it comes to regulating
traffic. London was the first city to
introduce a city congestion charge
with a view to reducing emission
pollution and traffic jams. At the same
time, the city authorities also began
to promote alternative drive concepts
at an early stage.
It is no coincidence that London
was chosen as the place to put the
smart fortwo electric drive through
its paces starting in 2007. Needless
to say, the other smart engines also
fit perfectly with the London way of
thinking. Today, approximately 80%
of all new smart fortwo models emit
less than 100 g CO
2
/km (combined
figure; softip).

electriCity in ideas:
Turning grass verges into orchards.
Traffic islands into deckchair oases.
And open-air cinemas on every corner.
>> electriCity.
The future
of the city.
Bold visions always have their roots
in a dream of improving reality. In
the case of electriCity, this dream
is of a clean, peaceful and relaxed
urban environment. These are factors
that contribute greatly to our quality
of life and that are all too scarce in
big cities.
Electric mobility is the key to the
city of the future. This is because
it reduces emissions and noise
pollution and increases the quality
of life for everyone. However, for
a genuine paradigm shift to occur,
electric mobility must be affordable
for everyone. With the smart fortwo
electric drive and the smart electric
bike, smart has realized this vision
in not one but two vehicle concepts.

01
22/23
Introduction /Urban microcosm
Page
LENGTH 2.69 METRES
TURNING CIRCLE
OF 8.75 METRES
5-SPEED AUTOMATIC WITH
MANUAL SHIFT MODE
GENEROUS LUGGAGE COMPARTMENT
LOW RUNNING COSTS
>> The DNA of the ideal city car.
smart city solutions.
The smart fortwo has the essence of urban mobility in its genes. After all, it
was designed specifically for the needs of modern cities. With practical solutions
for bringing out the best in urban life and mobility: smart city solutions.
On the following pages, you can find out how smart city solutions can help to
take the hectic pace of city life down a few notches.
TRITOP SOFT TOP (CABRIOLET)
TWIN-SECTION
TAILGATE
BODYPANELS
PANORAMIC ROOF (COUPÉ)
TRIDION SAFETY CELL
INNOVATIVE SPACE
CONCEPT
CHANGE GEAR
BY TAPPING
HILL START ASSIST
smart
CITY SOLUTION
smart fortwo
*European model shown.

01
24/25
Introduction /Urban microcosm
Page
PRE-ENTRY CLIMATE
CONTROL DURING CHARGING
HIGH RANGE
NO LOCAL EMISSIONS
NO GEAR SHIFTING
POWERFUL, LOW-
MAINTENANCE
ELECTRIC MOTOR
CHARGE AT ANY STANDARD
120 V DOMESTIC SOCKET
GENEROUS LUGGAGE
COMPARTMENT/INTERIOR
VEHICLE NETWORKING VIA
SMARTPHONE, TABLET OR PC
POWERFUL BATTERY
>> Electricity in its DNA.
smart electriCity solutions.
The smart fortwo is not only designed for the needs of urban mobility,
but also for the greatest challenge of city traffic: electrification.
The smart fortwo was planned as an electric car from the outset.
Today, with its electric drive, it already provides answers to tomorrow’s
questions. Innovative solutions that show motoring in a whole new light –
making it simpler than ever before.
smart
ELECTRICITY SOLUTION
smart fortwo electric drive

01
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Introduction /Urban microcosm
OPTIONAL SMARTPHONE
INTEGRATION
>> smart genes on two wheels.
smart city cycle solutions.
Challenging the status quo has always been the driving force behind smart.
A driving force fuelled by a constant stream of new questions. For instance:
does an innovative urban mobility solution have to have four wheels? The
smart ebike answers this question in impressive style: not only does it cut
an elegant figure at first glance, it is also a highly practical way of getting
about the city – faster and with greater ease.
POWERFUL AND
REMOVABLE BATTERY HIGH RANGE
POWERFUL
ELECTRIC MOTOR
INDEPENDENT DESIGN
HYDRAULIC
DISC BRAKE SYSTEM
HIGH-STRENGTH
CARBON TOOTHED BELT
smart
CITY CYCLE SOLUTION
smart electric bike

Everyday city life is full of possibilities. Where
else is there more to see and to experience –
and without having to travel long distances to
get there? However, there is also a downside
to having everything close at hand, such as
the scarcity of parking spaces and the stop-
and-go of city traffic. All of which makes the
smart fortwo a practical choice for getting
around in the city.
Thanks to a vehicle concept designed to meet
the needs of city driving, you can get things
done with a minimum of stress. Because when
driving the short distance from A to B, you
lose no time looking for that elusive parking
space. And because you can relax in the
spacious smart interior. Not to mention the
surprisingly spacious luggage compartment
with plenty of room for shopping bags. And not
least because of the many practical solutions
designed to make your everyday life easier
and more comfortable.
smart fortwo
Innovations
for the city
02 >> Parking made easy.
There’s almost always room for 2.69 metres.
Whether you are rushing to an important meeting or need to run a quick errand, there is
no need to waste time looking for a parking space. At just 2.69 metres in length, the
smart fortwo fits easily into spaces that drivers of other cars reject on sight. So before
you seek out the nearest multi-storey car park, why not park right where you need to be?
You’ll be saving time and money, and cutting down on stress at the same time.
Average cost for 24 hours of parking:
Parking maid easy.
In Surfers Paradise, Australia, parking is still fun. This is because the parking meters
are not fed by drivers but by pretty girls in bikinis. Equipped with roller skates,
golden bikinis and plenty of small change, the “Meter Maids” keep an eye on the
parking meters on the beach promenade. If the money runs out, they put more in.
Why? Quite simple: when the parking meters were installed in the 1960s, local
business people were afraid that tourism would suffer. So they came up with the
idea of “Meter Maids” – practically the exact opposite of traffic wardens and a
charming way to cut down on parking costs for tourists. Small wonder that the
“Maids” are still as popular as ever today.
Shanghai
$45
London Toronto
$38 $26
New
York
$40
Rome
$25
Paris
$15
Berlin
$12
smart
CITY SOLUTION
Length 2.69 m

>>
>>
>>
02
30/31Page
smart fortwo /Innovations for the city
Spaciously smart.
Whether because of its large cab-forward
windscreen or the upright seating position,
the smart fortwo interior offers the same
feeling of spaciousness as a minivan. Meaning
that even taller smart enthusiasts will enjoy
the same level of comfort.
Keeping “on top of things”.
One of the many advantages of the vehicle
design is that the raised seating position
in the smart fortwo gives you excellent all-
round vision, even in the heaviest traffic.
And you will have to get used to being looked
up to by drivers of large sedan cars.
>> Surprisingly spacious.
The innovative smart space concept.
If you’ve ever been in a smart fortwo, you’ll know that the feeling of comfort begins as soon as you
get in through the large doors. And once you’ve sat down, you’re surprised by the spacious interior
and the excellent all-round visibility.
smart
CITY SOLUTION
Space concept
Discover visible advantages.
Particularly in city traffic, it is vital to be able to see everything
that is going on around you. The large windows of the smart fortwo
ensure exceptional all-round visibility. This is not only safer, but
more practical as well.
Seating arrangements that make sense.
The passenger seat i s positioned further
back – a t ypical ly smart concept that ensures
additional arm and legroom and better side
visibi lity for the driver at junctions.

02
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smart fortwo /Innovations for the city
1 Up to roof.
Enough room for two people and two busy lives. Whether you’re doing your weekly shop or
have an outsize sports bag, the smart fortwo offers plenty of stowage space – with 220 litres
of volume up to the top edge of the luggage compartment and 340 litres all the way up to
the roof.
smart
CITY SOLUTION
Generous
luggage compartment
>> Take everything you need.
It’s amazing what will fit in a smart luggage compartment.
The folding passenger seat makes
it child’s play to transport longer
items. So if a new standard lamp
takes your fancy, there’s plenty
of room for it in the car.
It’s a good thing that a whole
week’s shopping can fit
effortlessly in your smart fortwo.
Especially when you end up
coming out of the supermarket
carrying almost your own weight
in groceries.
Why not put the luggage
compartment capacity to the
test and see for yourself?
You’ll be surprised how much
a smart fortwo can hold.
The luggage compartment of the
smart fortwo can hold up to six
drinks crates. So if you want to
stock up for the summer, there’s
nothing stopping you.

02
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smart fortwo /Innovations for the city
>> Simply practical.
Useful solutions included as standard.
Life is complicated enough already, so simplicity is always something to be cherished. The
smart fortwo is chock-full of ideas designed to make life easier. After all, it’s the little details
that make all the difference.
For instance, the comfort windscreen wipers with speed-sensitive interval wiping. Or the rear
windscreen wiper (coupé) that switches on automatically when reverse gear is engaged and
the front windscreen wiper is in operation. The twin-section tailgate allows you to comfortably
load heavy items onto a level surface without needing to bend your back. And the central locking
function can be activated by radio remote control even from the other side of the street.
Twin-section tailgate: by pressing the 4-button key,
you can unlock the glass rear window of the coupé from
a distance and load heavy items through the top window
without having to open the tailgate – even in tight
parking spaces.
smart
CITY SOLUTION
Twin-section tailgate
Remote roof release: with
the
4-button key, you can open
the
cabriolet’s soft top from a
distance
and enjoy that open air
feeling right from the start.
Drive lock function: locks the
doors automatically when you
drive off, making sure that any
unwelcome guests are kept out
at the next lights.
Indicators with lane changer
function: simply tap the indicator
lever once and your smart fortwo
will indicate three times. Ideal
for changing lanes in busy traffic.
Hill start assist: this function
automatically blocks the wheels
momentarily after the brake pedal
is released on slopes and prevents
the car from rolling backwards.
smart
CITY SOLUTION
Hill start assist

02
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smart fortwo /Innovations for the city
>> Safety isn’t just about size.
The innovative smart safety concept.
Building a car that is small, compact and comfortable is a challenge in itself.
But a
small car offering a level of safety comparable with a large car calls for
an innovative
safety concept consisting of numerous individual safety elements
that join forces for maximum effectiveness.
As part of Daimler AG, smart also benefits from the extensive experience
of safety pioneer Mercedes-Benz.
CRASH MANAGEMENT
SYSTEM INCL.
CRASH BOXES
THE WHEEL AS A
DEFORMATION
ELEMENT
HYDRAULIC
BRAKE ASSIST
BELT TENSIONERS
ESP®WITH
INTEGRATED ABS
AS STANDARD
FULL-SIZE AIRBAGS
FOR DRIVER
AND PASSENGER
HEAD/THORAX
SIDE AIRBAGS
(CABRIOLET)
WINDOW AIRBAGS AND
SIDE AIRBAGS (COUPÉ)
DRIVER AND
PASSENGER KNEE
AIRBAGS
CRASH SENSOR (AUTO
SWITCH-ON OF HAZARD
WARNING LIGHTS)
COLLAPSIBLE SAFETY
STEERING COLUMN
HIGH SEATING POSITION
SAFETY SEATS WITH
INTEGRAL SEAT BELTS
TRIDION
SAFETY CELL

02
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smart fortwo /Innovations for the city
The tridion safety cell: additionally reinforced with high-
strength steel sheets at strategically important points –
for maximum stability, rigidity and strength. The impact
energy is distributed evenly over the longitudinal and
transverse members and thus reduced effectively.
>> Takes the edge off
the worst case scenario.
Passive safety.
Some things you just can’t predict. Which is why the
smart fortwo has a sophisticated passive safety concept
with numerous intelligent safety features to protect
you in emergency situations. The heart of this concept
is the tridion safety cell which offers maximum stability
in a compact design and which provides protection by
keeping deformation of the passenger compartment
to an absolute minimum.
The tridion safety cell is supplemented by a wide
range of further passive safety systems and elements
that help to minimize the impact of a collision on the
occupants. Where space is limited, everything needs
to work together in perfect harmony. Which is why
the individual components such as airbags, belt
tensioners, deformation elements and raised seating
position all interconnect perfectly in the event of an
accident – maximum safety on a minimal 2.69 metres.
smart
CITY SOLUTION
tridion safety cell
The wheel as a deformation element:
in a head-on collision, the front wheel
is supported by the side member, thus
absorbing a substantial proportion of
the impact energy. The short wheelbase
means that the other vehicle involved
in a side-on crash will almost always hit
the wheel and the axle behind it. A simple,
yet extremely effective principle.
Crash boxes: steel deformation elements at
the front and rear absorb the energy from
minor collisions at low speeds, and ensure
that the tridion safety cell itself remains
undamaged. A damaged crash box is easy
to replace afterwards.
Eight standard airbags (coupé):
in the
event of an impact, full size driver and
passenger front airbags, knee airbags,
side and window airbags offer maximum
protection for the driver and passenger.
The cabriolet models come standard with
six airbags by offering combined head/
thorax side airbags. In the event of a
side-on impact, the robust steel door
structure, head/thorax side airbags
(cabriolet) or window and side airbags
(coupé) offer additional protection for
the head and chest.
High seat position: not only gives you a
better view of what’s happening on the
road, but also keeps you safe, because
in a crash you are generally above the
direct danger zone.
Safety seats with integral seat belts and
belt tensioners: the sheet steel structure
with integrated headrests lends the seats
a high level of mechanical stability. In a
frontal impact the belt tensioner will reduce
any slack in just a few milliseconds. The
belt-force limiter then reduces the force
again in a controlled manner in order
to minimize pressure on the chest area.