SMART fortwo coupe 2011 Parts list manual

>>smart USA Warranty | 2011
smart fortwo coupe and smart fortwo cabriolet
smartusa.com smart® - a Daimler Brand
OWG2011-1
INFORMATION CHANGE CARD
Please print new owner or update your customer information
Please Check One: q Address Change q Ownership Change
q Mr. q Mrs. q Ms.
Last Name First Name Middle Initial
Address: Number Street Apt./Suite
City State Zip
AM Phone PM Phone
Email Cell Phone
VIN Current Date:
/ /
Date of Change of Status:
/ /
q Sold Privately
(Print name & address of new owner above, if known)
q Purchased
q Traded
q Lease Ended
q Gifted
q Exported
q Destroyed
q Stolen
q Never Owned
Privately
262993_11a_Smart_Warranty_cover_092810.indd 1 9/28/10 2:12 PM

PLACE
STAMP
HERE
smart USA Customer Relations
1765 Telegraph Road
Bloomfield Hills, MI 48302
Name
Street Address
City, State, ZIP
Tape Here (No Staples) Tape Here (No Staples)
PLACE
STAMP
HERE
smart USA Customer Relations
1765 Telegraph Road
Bloomfield Hills, MI 48302
Name
Street Address
City, State, ZIP
Tape Here (No Staples) Tape Here (No Staples)
PLACE
STAMP
HERE
smart USA Customer Relations
1765 Telegraph Road
Bloomfield Hills, MI 48302
Name
Street Address
City, State, ZIP
Tape Here (No Staples) Tape Here (No Staples)
PLACE
STAMP
HERE
smart USA Customer Relations
1765 Telegraph Road
Bloomfield Hills, MI 48302
Name
Street Address
City, State, ZIP
Tape Here (No Staples) Tape Here (No Staples)
PLACE
STAMP
HERE
smart USA Customer Relations
1765 Telegraph Road
Bloomfield Hills, MI 48302
Name
Street Address
City, State, ZIP
Tape Here (No Staples) Tape Here (No Staples)
262993_11a_Smart_Warranty_cover_092810.indd 2 9/28/10 2:12 PM

>>smart USA Warranty | 2011
Description 1 Yr
12,000
2 Yr
24,000
3 Yr
50,000
4 Yr
50,000
7 Yr
70,000
8 Yr
80,000
smart USA
Limited Warranty
Corrosion
Perforation Warranty
Federal Emission
Systems Warranty
Federal Emission
Performance Warranty
California Emission
Performance Warranty
California Emission
Defects Warranty
>Warranty Coverage at a Glance

0302
1. Your Legal Rights Under These Limited Warranties                         4
11 Incidental and Consequential Damages Not Covered                      4
2. What Is Covered Under smart USA Warranties
21 smart USA Limited Warranty 5
22 Restraint System Limited Warranty (Kansas Only)                        7
23 Corrosion Perforation Warranty                                      7
3. What Is Not Covered
31 Modifications Not Covered 7
32 Environmental Factors Not Covered                                   8
33 Other Costs Not Covered 8
34 Racing Not Covered                                               9
35 Other Exclusions 9
36 Total Loss, Salvage, Junk, or Scrap Vehicles Not Covered                 9
37 Restricted Warranty 9
4. Other Terms of Your Warranties
41 Exchanged Parts May Be Used in Warranty Repairs                      10
42 Pre-Delivery Service 10
43 Production Changes 10
44 Governing Law and Other Terms                                    11
5. Emission Warranties Required by Law
51 Federal Emission Systems Warranty                                  11
52 Federal Emission Performance Warranty                              12
53 California Emission Warranty                                       13
6. How to Get Warranty Service
61 Where to Take Your Vehicle                                        15
62 How to Get Tow Service (United States or Canada Only)                  16
63 Emergency Warranty Repairs                                       16
64 Getting Service Under the Federal Emission Warranties                  17
65 Getting Service Under the California Emission Warranty                 17
7. How to Deal with Warranty Problems
71 Steps to Take 19
72 Contacting smart USA 20
8. Maintenance
81 General Maintenance 21
82 Where to Go For Maintenance                                       21
>Table of Contents

>>smart USA Warranty | 2011
>1. Your Legal Rights Under These Limited Warranties
The warranties contained in this booklet are the only express warranties that
smart USA makes for your vehicle These warranties give you specific legal rights.
You may also have other rights that vary from state to state. For example, there
may be some implied warranties, depending on the state where your vehicle was
sold or is registered
These implied warranties are limited, to the extent allowed by law, to the time
periods covered by the express written warranties contained in this booklet
If you use your vehicle primarily for business or commercial purposes, then these
implied warranties do not apply and smart USA completely disclaims them to the
extent allowed by law
Some states do not allow limitations on how long an implied warranty lasts, so the
above limitations may not apply to you.
1.1 Incidental and Consequential Damages Not Covered
Your warranties do not cover any incidental or consequential damages connected
with your vehicle’s failure, either while under warranty or afterward.
Examples of such damages include:
• lost time at work;
• inconvenience;
• the loss of the use of your vehicle;
• the cost of rental vehicles, gasoline, telephone, travel, or lodging;
• the loss of personal or commercial property; and
• the loss of revenue or profits
Some states do not allow incidental or consequential damages to be excluded or
limited, so this exclusion may not apply to you

>>smart USA Warranty | 2011
>2. What Is Covered Under smart USA Warranties
2.1 smart USA Limited Warranty
A. Who Is Covered?
You are covered by the smart USA Limited Warranty if you are a purchaser for use
of the vehicle
B. What Is Covered
The smart USA Limited Warranty covers the cost of all parts and labor needed to
repair any item on your vehicle that is defective in material or workmanship There
is no list of covered parts since the only exception is tires You pay nothing for
repairs covered by the warranty Warranty repairs or adjustments — including all
parts and labor connected with them — must be made by a smart center Repairs
performed somewhere other than at a smart center are not covered by the
warranty unless written approval is secured in advance The smart center may
use new or remanufactured parts to repair any vehicle under warranty
C. Items Covered by Other Warranties
The following are covered by separate warranties offered by their makers They
are not covered by the smart USA Limited Warranty:
• tires;
• items added or changed after your vehicle left the manufacturing plant, such as
accessories or protection products, or items changed because of customization
Be sure you get a copy of any warranty that applies to these items from your
smart center, or from the maker of the product You can find the Continental Tire
Adjustment Policy in your Owner’s Literature Package
D. Towing Costs Are Covered Under Certain Circumstances
The smart USA Limited Warranty covers the cost of towing your vehicle to the
nearest smart center if your vehicle cannot be driven because a covered item has
failed If you choose to go to another smart center, you will be responsible for the
cost if the extra distance exceeds 10 miles See Section 62 for information on how
to get towing service in the United States and Canada
0504

>>smart USA Warranty | 2011
E. When It Begins
The smart USA Limited Warranty begins on either of the following dates, whichever
is earlier:
• the date you take delivery of the vehicle; or
• the date when the vehicle was first put into service — for example, when
the original owner takes delivery, or when a vehicle is put into lease or
demonstrator service
F. When It Ends
The smart USA Limited Warranty lasts for 24 months from the original in service
date or for 24,000 miles, whichever occurs first The following items are covered
only for 12 months or for 12,000 miles, whichever occurs first:
• brakes (rotors, pads, linings, and drums);
• wiper blades;
• clutch (pressure plate, clutch disc, flywheel);
• windshield and rear window; and
• wheel alignment and wheel balancing
G. Registration and Operation Requirements
The smart USA Limited Warranty covers your vehicle only if:
• it was built for sale in the United States;
• it is registered in the United States;
• it is driven mainly in the United States;
• it is operated and maintained in the manner described in your Operator’s Manual
and Scheduled Maintenance Guide
H. If Your Vehicle Leaves the United States
EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW, THERE IS NO WARRANTY
COVERAGE ON THIS VEHICLE IF IT IS SOLD IN OR REGISTERED IN COUNTRIES OTHER
THAN THE UNITED STATES.
This policy does not apply to vehicles that have received authorization for export
from smart USA smart centers may not give authorization for export You should
consult an authorized smart center to determine this vehicle’s warranty coverage
if you have any questions
This policy does not apply to vehicles registered to United States Government
officials or military personnel on assignment outside of the United States

>>smart USA Warranty | 2011
2.2 Restraint System Limited Warranty (Vehicles sold and registered in the State of
Kansas only)
For vehicles sold and registered in the State of Kansas, seatbelts and related
seatbelt components are warranted against defects in workmanship and materials
for 10 years, regardless of mileage This warranty does not cover replacement of
seatbelts and related components required as the result of collision
2.3 Corrosion Perforation Warranty
This warranty covers repair or replacement of any original body panel that
develops perforation from corrosion (rust through) for a period of 48 months
or 50,000 miles, subject to the exceptions indicated under “What Is Not Covered”
in Section 3 of this publication
3.1 Modifications Not Covered
A. Some Modifications Do Not Void the Warranties But Are Not Covered
Certain changes that you might make to your vehicle do not, by themselves, void
the warranties described in this booklet Examples of some of these changes are:
• installing non-smart USA parts, components, or equipment (such as a non-smart
USA radio or speed control); and
• using special non-smart USA materials or additives
Your warranties do not cover any part that was not on your vehicle when it left
the manufacturing plant or is not certified for use on your vehicle Nor do they
cover the costs of any repairs or adjustments that might be caused or needed
because of the installation or use of non-smart USA parts, components, equipment,
materials, or additives
Performance or racing parts are considered to be non-smart USA parts Repairs
or adjustments caused by their use are not covered under your warranties
Examples of the types of alterations not covered are:
• installing accessories — except for genuine smart USA accessories installed by
an authorized smart center;
• applying rustproofing or other protection products;
• changing the vehicle’s configuration or dimensions, such as converting the
vehicle into a limousine or food service vehicle; or
• using any refrigerant that smart USA has not approved
>3. What Is Not Covered
0706

>>smart USA Warranty | 2011
B. Modifications That WILL Void Your Warranties
These actions will void your warranties:
• disconnecting, tampering with, or altering the odometer will void your
warranties, unless your repairing technician follows the legal requirements
for repairing or replacing odometers; or
• attaching any device that disconnects the odometer will also void
your warranties
3.2 Environmental Factors Not Covered
Your warranties do not cover damage caused by environmental factors such as
airborne fallout, bird droppings, insect damage, chemicals, tree sap, salt, ocean
spray, acid rain, and road hazards Nor do your warranties cover damage caused
by hailstorms, windstorms, tornadoes, sandstorms, lightning, floods,
and earthquakes
Your warranties do not cover conditions resulting from anything impacting the
vehicle This includes cracks and chips in glass, scratches and chips in painted
surfaces, or damage from collision
3.3 Other Costs Not Covered
Your warranties do not cover the costs of repairing damage caused by poor
or improper maintenance Nor do they cover damage caused by the use of
contaminated fuels, or by the use of fuels, oils, lubricants, cleaners or fluids
other than those recommended in your Operator’s Manual or Scheduled
Maintenance Guide
The warranties do not cover the costs of your vehicle’s normal or scheduled
maintenance — the parts and services that all vehicles routinely need
Some of these parts and services, which your warranties do not cover, include:
• oil changes and lubrication;
• engine tune-ups;
• replacing filters, coolant, spark plugs, bulbs, or fuses (unless those costs result
from a covered repair);
• cleaning and polishing; and
• replacing worn wiper blades, worn brake pads, linings, brake rotors or
clutch linings
• Failure of original smart USA parts and equipment caused by the installation of
non-smart USA parts or equipment
• Faulty installation of smart USA parts by a non-authorized smart USA
repair facility

>>smart USA Warranty | 2011
3.4 Racing Not Covered
Your warranties do not cover the costs of repairing damage or conditions caused
by racing, nor do they cover the repair of any defects or failures that are found as
the result of participating in a racing event
3.5 Other Exclusions
Your warranties do not cover the costs of repairing damage or conditions caused
by any of the following:
• fire or accident;
• abuse or negligence;
• misuse — for example, driving over curbs or overloading;
• tampering with the emission systems, or with a part that could affect the
emission systems;
• use of used parts, even if they were originally supplied by smart USA (however,
authorized smart USA remanufactured parts are covered);
• windshield or rear window damage from external objects;
• any changes made to your vehicle that do not comply with smart USA standards;
or
• using any fluid that does not meet the minimum recommendations in your
Operator’s Manual or Scheduled Maintenance Guide
3.6 Total Loss, Salvage, Junk, or Scrap Vehicles Not Covered
A vehicle has no warranty coverage of any kind if:
• the vehicle is declared to be a total loss by an insurance company;
• the vehicle is rebuilt after being declared to be a total loss by an insurance
company; or
• the vehicle is issued a certificate of title indicating that it is designated as
“salvage,” “junk,” “rebuilt,” “scrap,” or some similar word
smart USA may deny warranty coverage without notice if it learns that a vehicle is
ineligible for coverage for any of these reasons
3.7 Restricted Warranty
Your warranties can also be restricted by smart USA if the vehicle is not properly
maintained, or if the vehicle is abused or neglected, and the abuse or neglect
interferes with the proper functioning of the vehicle If the warranty is restricted,
coverage may be denied or subject to approval by smart USA before warranty
repairs are performed
0908

>>smart USA Warranty | 2011
4.1 Exchanged Parts May Be Used in Warranty Repairs
In the interest of customer satisfaction, smart USA may offer exchange service
on some vehicle parts This service is intended to reduce the amount of time your
vehicle is not available for your use because of repairs Parts used in exchange
service may be new, remanufactured, reconditioned, or repaired, depending on
the part involved
All exchange parts that might be installed by smart meet smart USA standards, and
have the same warranties as new parts
Examples of the parts that might be serviced in this way are:
• engine assemblies;
• transmission assemblies;
• instrument cluster assemblies;
• radios, tape, CD and DVD players;
• speedometers; and
• powertrain control modules
To help control suspected ozone-depleting agents, the EPA requires the capture,
purification, and reuse of automotive air-conditioning refrigerant gases As a
result, a repair to the sealed portion of your air-conditioning system may involve
the installation of purified reclaimed refrigerant
4.2 Pre-Delivery Service
A defect in or damage to the mechanical, electrical, sheet-metal, paint, trim, and
other components of your vehicle may have occurred at the factory or while it was
being shipped to the smart center You should carefully inspect your vehicle at the
time of delivery and report any damage to your smart center
Such a defect or damage is usually detected and corrected at the factory In
addition, smart centers must inspect each vehicle before delivery They may
repair any defects or damage detected before the vehicle is delivered to you
or as reported by you at the time of delivery
4.3 Production Changes
Changes may be made in vehicles sold by smart USA and its smart centers at any
time without incurring any obligation to make the same or similar changes on
vehicles previously built or sold
>4. Other Terms of Your Warranties

>>smart USA Warranty | 2011
4.4 Governing Law and Other Terms
All of the warranties, except for the Federal Emission warranty and the California
Emission warranties, are made under Michigan law, and Michigan law will be used
to interpret them Punitive, exemplary or multiple damages may not be recovered
unless applicable state or local law prohibits their disclaimer No person, including
smart USA employees or smart center employees may modify or waive any part of
these warranties
5.1 Federal Emission Systems Warranty
A. Parts Covered for 2 Years or 24,000 Miles
Federal law requires smart USA to warrant the following emissions parts for 2
years or 24,000 miles, whichever occurs first smart USA covers all of these parts
under the smart USA Limited Warranty for 2 years or 24,000 miles, whichever
occurs first
• Air system controls;
• electronic fuel injection system, including injector;
• evaporative-emission canister and controls;
• exhaust manifold;
• exhaust gas recirculation valve and control system;
• exhaust pipes (between exhaust manifold and catalyst);
• fuel cap and tank assembly, pump, and fuel lines;
• ignition coil and ignition module;
• intake manifold;
• on-board diagnostic-system components;
• oxygen sensors;
• positive crankcase-ventilation (PCV) valve or orifice;
• secondary ignition wires;
• spark plugs;
• throttle body;
• transmission-control module;
• vacuum hoses, clamps, and fittings, as well as tubing used for these components;
• vacuum, temperature, altitude, speed, time-sensitive valves, sensors, and
switches used in these components and systems; and
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>5. Emission Warranties Required By Law

>>smart USA Warranty | 2011
• to the extent not included above, any parts described in appendix VIII of
40 CFR part 85
B. Parts Covered for 8 years or 80,000 miles
If your vehicle has one of the following parts, this Federal Emission Systems
Warranty covers that part for a period of 8 years or 80,000 miles, whichever
occurs first
These limits are counted from the time when your smart USA Limited Warranty
begins under Section 21(E) The covered parts are:
• catalytic converter; and
• powertrain control module
C. Additional Emission Warranties
If your vehicle is equipped with a California Certified Emission Control System and
is registered in California, Massachusetts, Maine, Vermont, Connecticut, Rhode
Island, or Pennsylvania, the California Emission Warranty — described in Section
53 — also applies
5.2 Federal Emission Performance Warranty
This warranty supplements the Federal Emission System Warranty under section
51 which lasts for 2 years or 24,000 miles on the odometer, whichever occurs
first If your vehicle has one of the following parts, catalytic converter and
powertrain control module, this Federal Emission Performance Warranty covers
that part for a period of 8 years or 80,000 miles, whichever occurs first These
limits are counted from the time when your smart USA Limited Warranty begins
under Section 21(E) The Emission Performance Warranty covers the cost of
repairing or adjusting any components or parts that might be needed for your
vehicle to comply with Federal Emission Standards
Section 64 explains how to get service under this warranty

>>smart USA Warranty | 2011
5.3 California Emission Warranty
Your Warranty Rights and Obligations (Applies Only to Vehicles Certified for Sale
and Registered in the State of California)
The California Air Resources Board is pleased to explain the emission control
system warranty on your 2008 model vehicle In California, new motor vehicles
must be designed, built and equipped to meet the State’s stringent anti-smog
standards smart USA must warrant the emission control system on your vehicle
for the periods of time listed below provided there has been no abuse, neglect or
improper maintenance of your vehicle
Your emission control system may include parts such as the fuel-injection system,
the ignition system, catalytic converter, and powertrain control module Also
included may be hoses, belts, connectors and other emission-related assemblies
Where a warrantable condition exists, smart USA will repair your vehicle at no cost
to you, including diagnosis, parts and labor
MANUFACTURER’S WARRANTY COVERAGE
For 3 years or 50,000 miles, whichever first occurs:
1 If your vehicle fails a Smog-Check test, all necessary repairs and adjustments will
be made by smart USA to ensure that your vehicle passes the inspection This is
your emission control system PERFORMANCE WARRANTY
2 If any emission-related part on your vehicle is defective, the part will be repaired
or replaced by smart USA This is your short-term emission control system
DEFECTS WARRANTY
For 7 years or 70,000 miles, whichever first occurs:
1 If an emission-related part listed in this warranty booklet specially noted
with coverage for 7 years or 70,000 miles is defective, the part will be repaired
or replaced by smart USA This is your long-term emission control system
DEFECTS WARRANTY
Owner’s Warranty Responsibilities:
> As the vehicle owner, you are responsible for the performance of the required
maintenance listed in your Operator’s Manual. smart USA recommends that you
retain all receipts covering maintenance on your vehicle, but smart USA cannot
deny warranty solely for the lack of receipts or for your failure to ensure the
performance of all scheduled maintenance
> You are responsible for presenting your vehicle to a smart center as soon as
a problem exists The warranty repairs should be completed in a reasonable
amount of time, not to exceed 30 days.
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>>smart USA Warranty | 2011
> As the vehicle owner, you should also be aware that smart USA may deny your
warranty coverage if your vehicle or a part has failed due to abuse, neglect,
improper maintenance or unapproved modifications
If you have any questions regarding your warranty rights and responsibilities,
you should contact smart USA Customer Center at 1-800-762-7887 or the
California Air Resources Board at 9480 Telstar Avenue, Suite 4, El Monte,
CA 91731
A. California Emission Performance Warranty -
3 Years or 50,000 Miles, Whichever Occurs First
California law requires smart USA to warrant that if any emission-related part on
your vehicle is defective, smart USA will repair or replace the part for 3 years or
50,000 miles, whichever occurs first
The repair or replacement will be made at no charge to you for diagnosis, parts
or labor Any other parts damaged by the failure of a defective part will also be
repaired or replaced
In addition, if your vehicle fails a smog-check test, smart USA will make all
necessary repairs and adjustments to ensure that your vehicle passes
the inspection
Your emission control system may include parts such as the fuel injection system,
ignition system, catalytic converter and powertrain control module Also included
may be hoses, belts, connectors and other emission-related assemblies
B. California Emission Defect Warranty -
7 Years or 70,000 Miles, Whichever Occurs First
(See Federal Emission Warranty Section 51B)
• Engine Control Module
• Transmission Control
• Exhaust manifold with catalyst
• Intake manifold
• Throttle body
• Fuel pump
• Fuel rail
• Fuel tank
• Air pump
• EVAP canister
• Instrument cluster
C. Getting Service Under This Warranty
Section 65 explains how to get service under this warranty

>>smart USA Warranty | 2011
6.1 Where to Take Your Vehicle
A. In the United States:
Warranty service must be done by an authorized USA smart center We strongly
recommend that you take your vehicle to your selling smart center They know
you and your vehicle best, and are most concerned that you get prompt and high
quality service If you cannot service the vehicle at the selling smart center; it is
recommended that you service the vehicle at the same smart center By doing so,
you will allow the facility to get to know you and your particular vehicle needs If
you move within the United States, warranty service may be requested from any
authorized smart center
B. In a Foreign Country Outside of the United States:
If you are traveling temporarily outside of the United States, and your vehicle
remains registered in the United States:
• Take your vehicle to a smart center
• If the smart center charges you for repairs which you feel should be covered
under your warranty, please get a detailed receipt for the work done Make sure
that this receipt lists all warranty repairs and parts that were involved (This
receipt will be similar to the one used by the smart center who normally services
your vehicle)
• When your vehicle returns to the United States, mail smart USA Customer
Relations (Section 72) for reimbursement consideration You will normally
need to provide a copy of the receipt, your vehicle registration and any other
relevant documents
• Reimbursement will not be considered if the vehicle does not return to the
United States
C. If You Move:
If you move to another country, be sure to contact the customs department of the
destination country before you move Vehicle importation rules vary considerably
from country to country You may also be required to obtain documentation from
smart USA in order to register your vehicle in your new country
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>6. How to Get Warranty Service

>>smart USA Warranty | 2011
D. Notice:
If your vehicle is registered outside of the United States, your vehicle will no
longer be eligible for warranty coverage of any kind (Vehicles registered to
United States government officials or military personnel on assignment outside
of the United States will continue to be covered)
6.2 How To Get Towing Service - United States or Canada Only
A. What To Do:
If your vehicle requires towing due to a defect covered under the smart USA
Limited Warranty, dial toll-free 1-800-762-7887 Provide your name, vehicle
identification number, license plate number, and your location, including the
telephone number from which you are calling Briefly describe the nature of
the problem and answer a few simple questions
You will be given the name of the service provider and an estimated time of
arrival If you feel you are in an “unsafe situation”, please let us know With
your consent, we will contact local police or safety authorities
B. If Unable to Contact 24-Hour Towing Assistance:
If you are unable to contact 24-Hour Towing Assistance and you obtain towing
services on your own, you may submit your original receipts from the licensed
towing or service facility, for services rendered within 30 days of the occurrence
Be sure to include your vehicle identification number, odometer mileage at the
time of service and current mailing address We will process the claim based on
vehicle and service eligibility If eligible, we will reimburse you for the reasonable
amounts you actually paid, based on the usual and customary charges for that
service in the area where they were provided smart USA determination relating
to reimbursement are final Correspondence should be mailed to:
smart USA Towing Assistance
1765 Telegraph Road
Bloomfield Hills, MI 48302
Attention: Claims Department
6.3 Emergency Warranty Repairs
If you have an emergency and have to get a warranty repair made by someone
other than an authorized smart center, follow the reimbursement procedure
in Section 61(B) Get a detailed receipt for the work done Make sure that the
receipt lists all warranty repairs and parts that were involved Mail smart USA
Customer Relations (address in Section 72) for reimbursement consideration
smart USA determination relating to reimbursements are final

>>smart USA Warranty | 2011
6.4 Getting Service Under the Federal Emission Warranties
A. What to Do
If your vehicle has failed an emissions test described in Section 52:
• Take it to an authorized smart center as soon as possible
• Give the service representative the printout showing that your vehicle failed
the test
• Bring all service receipts, maintenance logs, and records proving that your
vehicle has been properly maintained, since you may be required to show them
B. Further Steps You Can Take, and How to Get More Information
If you think your smart center has wrongly denied you emission-warranty
coverage, follow the steps described in Section 71 The smart USA Customer
Center will reply to you in writing within 30 days after receiving your inquiry
(or within the time limit required by local or state law) If the owner is not notified
within 30 days that a performance warranty claim is denied, the manufacturer must
repair the vehicle free of charge
If you want more information about getting service under the Federal Emission
Warranty or the Performance Warranty, or if you want to report what you think is
a violation of these warranties, you can contact:
Office of Transportation and Air Quality
Vehicle Compliance Group
Ariel Rios Building (64055)
1200 Pennsylvania Ave, NW
Washington, DC 20460
6.5 Getting Service Under the California Emission Warranty
A. What to Do If You Fail a Smog-Check
If a vehicle fails a state Smog-Check test during the coverage period, smart USA
will repair the vehicle so that it will pass a State Smog-Check re-test The owner
should take the vehicle to any authorized smart center for warranty repairs and
give a copy of the failed Smog-Check test report to the smart center If the owner
is not notified within 30 days that a performance warranty claim is denied, the
manufacturer must repair the vehicle free of charge
B. What to Do to Get Warranty Service
To get warranty service – even if you’re traveling – take your vehicle to any smart
center That smart center will perform any warranty service without charging you
for diagnosis, parts or labor
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>>smart USA Warranty | 2011
C. Emergency Emission Warranty Service
If you need emergency service under this warranty and a smart center is not
readily available, you may have your vehicle repaired by anyone using any brand
of repair parts However, smart USA recommends that you do the following before
having repairs made:
• Contact smart USA and ask for help with emission warranty service (You’ll find
the address and telephone number in Section 72)
• Smart USA will recommend an authorized servicing smart center or help you find
a qualified independent servicing facility
• If you are going to have to use an independent service facility, make
arrangements during your first contact with the Customer Center for getting
reimbursed for emergency repairs (including labor and diagnosis) You will need
to get and keep the replaced parts, as well as the original invoice marked “paid”
• You should review with Smart USA any questions you have about the emission
warranty Reimbursement for parts will be based on smart USA suggested
retail price Reimbursement for labor will be based on smart USA recommended
time allowance for the repair and on the appropriate hourly labor rate in the
geographic area where you had the work done
Before smart USA will reimburse you for emergency repairs under this warranty,
you will have to provide smart USA with details on why the situation was an
emergency and a description of why smart center service was unavailable
Under this warranty, an emergency occurs if a part will not be available within 30
days or if a repair can not be completed within 30 days
D. How to Get More Information
If you want more information about getting service under the California Emission
Warranty, you can contact one of the following:
smart USA
Customer Center
1765 Telegraph
Bloomfield Hills, MI 48032
Phone: [phone]
California Air Resources Board
Mobile Source Division
Air Resources Board
9528 Telstar Ave
El Monte, California 91731