Sprint Protege 616 User manual

PROTEGɮ616
Digital Hybrid Key System
Keyset User Guide with display
Mat Code 699050
QUICK GUIDE TO FEATURE CODES
Feature Code
AUTO ANSWER ON/OFF F6*
AUTO HOLD ON/OFF F94
AUTOMATIC LINE SELECTION F95
TOCANCEL LINE SELECTION F*95
BACKGROUND MUSIC ON/OFF F52
BARGE INF72
BUSY RING F#2
CALL FORWARD ON/OFF F2
CALL PARK ON/OFF F73
CALL PICKUP (DIRECT) F53
CALL PICKUP (GROUP) F54
CALL WAIT ALLOW ON/OFF F99
CALLBACK/CANCEL F*91
CAMP ON/BUSY LINE F93
CAMP ON/CANCEL F*93
CHECK FEATURE STATUS F#8
CONFERENCE (PROGRAMMABLE BUTTON) F60
DAY/NIGHT MODE F63
DISTINCTIVE RINGING F#7
DONOT DISTURB (DND) ON/OFF F4
FEATURE KEY PROGRAMMING F#3
FLASH (INSERT) F3
HEADSET OPERATION/ON F9#
HEADSET OPERATION/OFF F*9#
Feature Code
HOLD (AUTOMATIC) ON/OFF F94
HOLD (EXCLUSIVE)FHOLD
HOLD (SYSTEM)HOLD
HOT DIAL PAD ON/OFF F#6
LAST NUMBER REDIAL (LNR) F8
MESSAGES (DELETING) F*96*
MESSAGES (PREMISES)/ONF90
MESSAGES (PREMISES)/OFF F*90
MUTE ON/OFF F76
PAGING F50
ANSWER PAGING F59
RECEIVE PAGING ON/OFF F#9
PAUSE (INSERT ) F70
PULSE TO TONE CONVERSION *
REMINDER SERVICE/ONF92
REMINDER SERVICE/OFF F*92
SAVED NUMBER REDIAL (SNR) F51
SERVICE MODE F#0
SPECIFIC TRUNK ACCESS F0+TRUNK
SPEED DIAL PROGRAMMING F1
TRANSFER HOLD/XFR/CONF
TRANSFER BEEP F79
VOICE CALLS ON/OFF F98

Copyright © 2001, Sprint Products Group, Inc. All Rights Reserved. 03/01 1000
Sprint and the diamond logo are registered trademarks of Sprint Communications Company L. P.,
used under license. All trademarks referenced herein are the property of their respective owners.
QUICK GUIDE TO NUMBERING
DEFAULT PROTEGÉ YOUR COMPANY’S
RESOURCE DIRECTORYNUMBERS DIRECTORYNUMBERS
Extension Numbers 10-25, 58-73 _______________
Extension Group Numbers 1-4 _______________
Line Numbers 1-6 _______________
Line Group Numbers 1-2 _______________
System Speed Dial Numbers 20-99 _______________
Individual Speed Dial Numbers 00-19 _______________
Voice Mail Access 82 _______________
INDIVIDUAL SPEED DIAL NUMBERS
NUMBER ACTUAL DETAIL
00 ______ ____________________________________
01 ______ ____________________________________
02 ______ ____________________________________
03 ______ ____________________________________
04 ______ ____________________________________
05 ______ ____________________________________
06 ______ ____________________________________
07 ______ ____________________________________
08 ______ ____________________________________
09 ______ ____________________________________
10 ______ ____________________________________
11 ______ ____________________________________
12 ______ ____________________________________
13 ______ ____________________________________
14 ______ ____________________________________
15 ______ ____________________________________
16 ______ ____________________________________
17 ______ ____________________________________
18 ______ ____________________________________
19 ______ ____________________________________
SPRINT PRODUCTS GROUP HAS MADE EVERY EFFORT TO ENSURE THE TECHNICAL
ACCURACY OF THIS GUIDE. FEATURES AND TECHNICAL DATA ARE SUBJECT TO CHANGE
WITHOUT NOTICE.

Contents
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Protegé®616 Keyset User’s Guide - with display
1. How To Use This Guide . . . . . . . .1
2. Your Keyset’s Parts . . . . . . . . . . . .2
3. Understanding the Lights . . . . . . .6
4. Understanding the Tones . . . . . . .7
5. Care Of Your Keyset . . . . . . . . . . .7
6. Your Protegé®Phone System . . . .8
1. Answering Calls . . . . . . . . . . . . . .9
2. Call Pickup . . . . . . . . . . . . . . . . .10
3. Call Forward . . . . . . . . . . . . . . . .11
4. Avoiding Calls . . . . . . . . . . . . . . .14
5. Busy Ring . . . . . . . . . . . . . . . . . .15
6. Retrieving “Parked” Calls . . . . . .16
1. Placing Intercom Calls . . . . . . . .17
2. Barge In . . . . . . . . . . . . . . . . . . .19
3. Placing Outside Calls . . . . . . . . .20
4. Redialing . . . . . . . . . . . . . . . . . .21
5. Dialing Speed Dial Numbers . . . .22
6. Special Dialing . . . . . . . . . . . . . .23
7. Callback . . . . . . . . . . . . . . . . . . .24
8. Camp On . . . . . . . . . . . . . . . . . .26
1. Hold . . . . . . . . . . . . . . . . . . . . . .27
2. Transferring Calls . . . . . . . . . . . .29
3. Conference . . . . . . . . . . . . . . . . .31
4. Call Wait . . . . . . . . . . . . . . . . . . .33
1. Paging . . . . . . . . . . . . . . . . . . . .35
2. Message Waiting . . . . . . . . . . . .37
3. Premises Messages . . . . . . . . . .38
4. Creating Personal Messages . . .39
Answering Calls
chapter
2
Introduction
chapter
1
Making Calls
chapter
3
Call Handling
chapter
4
Paging And
Messaging
chapter
5
Notes
66 Protegé®616 Keyset User’s Guide - with display

Contents
ii Protegé®616 Keyset User’s Guide - with display
1. Mute . . . . . . . . . . . . . . . . . . . . . .41
2. Station Alarm Clock . . . . . . . . . . .42
3. Speed Dial Numbers . . . . . . . . . .43
4. Service Mode . . . . . . . . . . . . . . .45
5. Unanswered Call Table . . . . . . . .46
1. Two Features For Easier
Dialing . . . . . . . . . . . . . . . . . . . . .47
2. Three Features For Easier
Answering . . . . . . . . . . . . . . . . . .49
3. Check Feature Status . . . . . . . . .51
4. Setting The Feature Keys . . . . . .52
5. Headset Operation . . . . . . . . . . .54
6. Background Music . . . . . . . . . . . .55
1. Voice Mail Features . . . . . . . . . . .57
Glossary . . . . . . . . . . . . . . . . . . . . .59
Index . . . . . . . . . . . . . . . . . . . . . . . .61
Voice Mail
Features
chapter
8
Convenience
Features
chapter
6
Customizing
Your Keyset
chapter
7
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Protegé®616 Keyset User’s Guide - with display
Notes

Notes
64 Protegé®616 Keyset User’s Guide - with display 1
Protegé®616 Keyset User’s Guide - with display
1. How To Use This Guide
Your Protegé®display keyset is the perfect tool for today's workplace. This
guide shows you how to set and use your phone's many advanced and labor-
saving features.
Getting Started
Read this chapter carefully; it contains some important safety instructions.
Then, flip through the rest of the guide to become familiar with how informa-
tion is organized. Study the features you will use on a daily basis. Keep this
guide handy so you can quickly refer to it as you need.
How to locate information
If You Want Then Refer To
General information on using your keyset Chapter 1, Introduction
To use a specific feature Index to point you to the page
A definition of a telecommunications term Glossary
Information on taking and avoiding calls Chapter 2, Answering Calls
Information on placing internal and Chapter 3, Making Calls
outside calls
Information on holding and transferring Chapter 4, Call Handling
calls, and on making conferences
Information on paging and messaging Chapter 5, Paging And Messaging
Information on labor-saving features Chapter 6, Convenience Features
such as programming speed dial numbers
Information on performing keyset-specific Chapter 7, Customizing Your
functions Keyset
Information on using voice mail and Chapter 8, Voice Mail And Data
data features Features
chapter
one Introduction

1 / Introduction
2. Your Keyset’s Parts
Xfr/Conf Key
Redial Key Clear Key
Function Key
Headset Jack
Display (LCD)
Soft Keys
Feature Keys
Speakerphone
Dial Pad
Pull Out Tray
Hold Key
Volume Keys
Speaker Key
and Light
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Index
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Protegé®616 Keyset User’s Guide - with display
Station 60
System Administrator 60
System Hold 27
Time Reminder 42
Tone 60
Tones, Understanding 7
Transferring Calls 29
Transferring to Voice Mail 57
Trunk 60
Unanswered Call Table 46
Urgent Calls 26
Voice Call 49-50
Voice Mail 57-58
Voice to Ring Interchange 18
Volume Keys 5
Work Group - Pickup a Ringing
Extension 10
Xfr/Conf Key 2, 5

Index
62 Protegé®616 Keyset User’s Guide - with display
Night Service - See Service Mode
On-Hook 59
Outside Line 59
Paging 35
Parked Calls 30
Pause 23, 43
Personal Message - Creating 39
Placing Outside Calls 20
Premises Messages 38
Preprogrammed Messages 38
Private Conversation 41
Private Talk 32
Programming Feature Keys 52
Pull Out Tray 2, 4
Pulse Dialing 23
Recall, Transfer 29
Redial Key 4, 21
Redialing 21
Reminder Service - See Alarm Clock
Ring Cadences 49-50
Saved Number Redial 21
Screened Transfer 29
Service Mode 45, 60
Setting the Feature Keys 52
SNR - See Saved Number Redial
Soft Keys 2, 4
Speaker Key and Light 2, 4
Speakerphone 2, 5
Special Dialing 23, 43
Speed Dial Numbers 22, 43
Hold 27
- Holding an Intercom Call 28
- Reminder 7
- System 27
Hold Key 2, 4
Hot Dial Pad 47
Idle State 59
Inserting Special Characters 23
Intercom 17, 27, 59
Intercom Key 9
Intrusion - See Barge In
Keyset 2, 59
Last Number Redial 21
LCD 3, 59
LED 59
Lights, Understanding 6
Line Access 20
Line (Route) and Speed Dial
Numbers 22
LNR - See Last Number Redial
Messages 37
- Call Me Messages 37
- Deleting a Message 37
- Leaving a Message 3
- Premises 38
Message Waiting Indication 37
Music on Hold 24
Mute 41
No Answer Call Forward 13, 17
1 / Introduction
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Protegé®616 Keyset User’s Guide - with display
Clear key
Press the Clear key to cancel any task you are in the middle of performing, and
to terminate a call. Also use this key to conclude programming certain features.
However, do not press the Clear key to complete a programming task if you
are active on a call, as this will also disconnect you from your call.
Dial pad
Use the dial pad to dial telephone numbers, and to enter alphabetical letters for
messages.
Display (LCD)
The LCD displays time, day, and date. It provides information on the status of
your keyset, and prompts you when you are setting and canceling features.
While you are on an outside call, the LCD will display a call duration timer.
Messages on the display receive the following priority:
1. Database/Feature programming 7. Message Waiting Invoking
2. Call Wait Notification 8. Call Again Invoking
3. Alarm Clock Invoked 9. DND/CFW Indication
4. Current Operation 10. Advisory Message
5. Recall, Transfer, Incoming, 11. Time, Date & Advisory Mode
Camp On Line Signaling
6. ICM Call Signaling
Display in an idle state
Feature keys
These keys and their associated LEDs (Light Emitting Diode) give you speedy
access to outside lines, internal resources such as extensions and extension
groups, frequently used features, and speed dial numbers.
Each key can be one of the following:
◆An outside line key. Allows direct access to a line or group of lines.
◆A Direct Station Selection (DSS) key. Directly calls a specific internal
resource, such as a specific keyset, hunt group, paging group or voice
mail general number, instead of dialing manually.
◆A feature key. Pressing one key activates or deactivates features such as
MONTH DATE DAY TIME
EXT. OR USER NAME EXT. #

Index
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Protegé®616 Keyset User’s Guide - with display
Dialing Speed Dial Numbers 22
Dialing Voice Mail 57
Dial Pad 2, 3
Direct Call Forward 11
Directed Call Pickup 10
Directory Numbers 22, 43
Display 2, 3
Distinctive Ringing 49-50
Diversion - See Call Forward
DND - See Do Not Disturb
DND Override 18
Do Not Disturb 14
- Premises Message 38
- Voice Call 49
DSS 52, 59
Exclusive Hold 28
Extinguish Voice Mail Light 58
Feature Access 8
Feature Interaction 8
Feature Keys 2, 3
Feature Code Settings 51
Flash 23, 43
Forced Release 34
Forward 11
Forwarding to Voice Mail 58
Function Key 2, 3
Group Call Pickup 10
Group Page 35
Headset Operation 54
Headset Jack 4, 54
Abbreviated Numbers - See Speed
Dial Numbers
Alarm Clock 42
Attendant, Calling the 17
Auto Answer 9, 49
Automatic Hold 9, 28
Automatic Line Selection 47, 48
Avoiding Calls 14
Background Music 55
Barge In 19
BGM - See Background Music
Blind Transfer 29
Busy Call Forward 12
Busy Line (route) 19, 26
Busy Ring 15
Call Forward 11-13
- Voice Call Allow 49, 50
Call Me Messages 37
Call Park 30
Call Indication 9
Call Pickup 10
Call Wait 33
Callback 24
Calling an Extension 17
Camp On 26
Cancel A Call Forward 12
Check Key Status 51
Class of Service 17, 19, 59
Cleaning 7
Clear Key 2, 3, 8
Conference 31
Call Forward, Do Not Disturb or a Message Waiting.
◆A speed dial number. Press the key to dial the stored number.
At default your phone is programmed as follows:
Feature 1 - Line 1 Feature 6 - Ext. 12 Feature 11 - Voice Call Allow
Feature 2 - Line 2 Feature 7 - Ext. 13 Feature 12 - Call Forward
Feature 3 - Line 3 Feature 8 - Ext. 14 Feature 13 - Page
Feature 4 - Ext. 10 Feature 9 - Ext. 15 Feature 14 - Do Not Disturb
Feature 5 - Ext. 11 Feature 10 - ICM Feature 15 - Mute
See page 6 for a guide to what the associated LEDs signify.
Function key
Most feature codes are set and cancelled by pressing this key followed by dial-
ing one to four digits.
Headset jack
The headset jack enables you to connect a headset to your telephone.
Hold key
Press this key to place a call on hold. Also use this key to go back one level in
programming certain features.
Pull out tray
The pull out tray contains a card for you to note frequently dialed numbers, or
contents of feature keys.
Redial key
The Redial key is programmable. It is usually programmed to redial the last
outside number dialed from the keyset.
Soft keys
Use these interactive buttons in conjunction with the LCD to access your key-
set's features.
1 / Introduction
4Protegé®616 Keyset User’s Guide - with display

Glossary
60 Protegé®616 Keyset User’s Guide - with display
Tone
The audible sound your keyset
makes. There are many different
tones: for example, dial tone, ring
tone, busy tone, and error tone.
Trunk
A telephone line owned by the local
telephone company that connects
your office telephone system to the
outside world. Also known as an
"outside" line, or "c.o. line."
Service Mode
The way calls are handled depending
on the time of day. For example,
your company's phone system may
be configured so that in Day Service
Mode all incoming calls are routed
through the attendant. In Night
Service Mode, incoming calls may
be broadcast over a loud bell for
anyone to answer.
Station
Another word for extension.
System Administrator
The person responsible for your
company's telephones. It may be an
outside business, or a person or
department at your company.
Essentially, whoever you go to report
problems with your phone or to
request changes in your telephone
service.
1 / Introduction
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Protegé®616 Keyset User’s Guide - with display
Speaker key and light
The speaker key turns your speakerphone on and off. Use it to disconnect a
hands-free call. Your speakerphone is active when the light is lit.
Pressing the Speaker key will answer or release a call on the speakerphone.
Switching from the handset to the speakerphone is easy. Press the Speaker key
(it will light red) and then hang up the handset. To return to the handset, simply
lift it up and the speaker will automatically turn off.
Speakerphone
The speakerphone enables you to make hands-free calls. If your company does
not have external paging equipment, pages may be broadcast over keyset
speakerphones.
Volume keys
Use the volume keys to regulate the volume of the ringer, the speaker, the
handset, the headset, and of the group listen feature.
Xfer/Conf key
Use this key when transferring calls, and when forming multi-party conference
calls.

1 / Introduction
6Protegé®616 Keyset User’s Guide - with display
3. Understanding the Lights
The lights on your keyset indicate the status of lines, features, and other exten-
sions.
The table below describes what each light indicates. The lights are situated
beside each Feature key. Line keys are feature keys programmed to access out-
side lines. DSS keys are feature keys programmed to access other internal
resources such as extensions or hunt groups. Feature keys are feature keys pro-
grammed to activate specific features such as Do Not Disturb, Mute, and Call
Forward.
Note: Some features will not cause an associated LED to light when activated.
Signal Description
Dark (Line) Line not in use
(Feature) Feature not in use
Solid Red (Line) Line (or line route) in use
(Feature) Feature activated
Slow Flash Red (Line) Line on hold by another extension
(Extension) In Do Not Disturb
(Feature) You have a message waiting
Fast Flash Red (Line) Incoming line call
(Feature) Incoming intercom call
(Line or Feature) You have a transferred or recalled call
Twinkling Green (Line) You are on a line call
(Feature) You are on an intercom call
Fast Flash Green (Line) Line exclusively held by you
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Protegé®616 Keyset User’s Guide - with display
Glossary
Keyset
Another name for telephone.
Specifically, a phone with a number
of push buttons or "keys."
LCD
Liquid Crystal Display. The display
screen of your telephone, which pro-
vides information on the status of
your keyset.
LED
Light Emitting Diode. The lights
next to the feature keys. Depending
on the model, your keyset has a
number of single- or dual-colored
LEDs. Each provides information on
the status of the associated feature
key.
Off-Hook
When you lift the handset you are
"going off-hook." Early telephones
had a metal hook on which the hand-
set hung. The modern technology of
the Protegé system means you can
now also go off-hook and on-hook
by pressing the Speaker key.
On-Hook
When the phone handset is resting in
the cradle. See Off-Hook.
Outside Line
See Trunk.
Class of Service
Your level of access to certain fea-
tures. Your company's phone system
may assign a different class of serv-
ice to particular extensions, to
restrict access to certain features. See
also Extension Group.
DSS
Direct Station Selection. Press a DSS
key to call or transfer to an internal
resource without dialing manually.
The internal resource can be a single
extension, or a group of extensions
such as a hunt group or paging
group. In a Protegé system, a DSS
key is a specially programmed fea-
ture key.
Extension Group
Extension Groups are a way of
grouping groups of extensions in a
Protegé phone system. For example,
if several companies in a building
share a common phone system, each
company's extensions would form an
Extension Group. See also class of
service.
Idle state
The condition of your keyset when it
is not in use.
Intercom
An intercom call is a call between
extensions of your company’s phone
system.

8 / Voice Mail Features
58 Protegé®616 Keyset User’s Guide - with display
F2
F1/F2/F3
Forwarding to Voice Mail
1. Keyset is in idle state.
2. Press the Function key and then dial 2.
- or -
Press the designated feature key.
3. Press appropriate soft key below the type of
forward:
F1 for Direct
- or -
F2 for Busy
- or -
F3 for No Answer
4. Dial 82 or press the Voice Mail feature key.
5. Press soft key F2 below the word "save" to
accept the Voice Mail Hunt Group number.
6. Choose whether to divert all calls (icm/co),
just intercom calls (icm), or just outside calls
(co), by pressing the appropriate soft key (F1,
F2, or F3).
7. Receive confirmation tone.
Retrieving Your Voice Mail
Messages
1. Keyset is in idle state.
2. Press the voice mail Message Waiting key (a
designated feature key).
Extinguish Lit Voice Mail LED
1. Keyset is idle or in use on a call.
2. Press soft key F3 below the word “del.”
3. Receive confirmation tone.
2
8
FUNCTION
2
F1/F2/F3
F3
1 / Introduction
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Protegé® 616 Keyset User’s Guide - with display
4. Understanding the Tones
This table will help you distinguish between the different ring tones you hear
on your keyset.
Signal Description
Single ring Hold reminder tone
Confirmation tone
Two short rings (Once) Error tone
(Twice) Callback
Repeated single ring Incoming outside call
Line recall
Repeated double ring Incoming intercom call
Warning
To prevent fire or shock hazard, do not expose this telephone to rain or any
type of excess moisture. If accidentally dropped in water, immediately unplug
this telephone from the wall outlet.
5. Care of Your Keyset
Care for your keyset as you would a precision instrument. Keep it clean, and
place it on a firm level surface, or affix it securely to a wall, to protect it from
being dropped. Periodic cleaning with a soft cloth dampened with glass cleaner
or mild solution of non-abrasive detergent will keep your telephone looking
new for years. Do not spray aerosol cleaner or pour any liquid directly into the
keyset. Doing so may cause severe damage to your telephone.

1 / Introduction
8Protegé®616 Keyset User’s Guide - with display
6. Your Protegé®Phone System
Access To Features
You may not be able to operate all the features in this guide exactly as written.
If your company's telephone system uses an early version of software, some
features may offer fewer or different options, others may not be available at all.
Also, a particular feature option may be included in your company's system,
but may not be programmed to operate at your extension.
If you attempt to use a feature that is not available to you, or make a mistake in
using the feature, you will hear an error signal or see a visual display instruc-
tion. See your telephone system administrator for further details regarding fea-
ture access.
Feature Interaction
When you are setting a feature, please read the introductory paragraphs careful-
ly. They describe what the feature does and, if applicable, how it interacts with
other features.
Protegé®Flexibility
The Protegé 616 phone system is flexible and can be customized to fit many
business needs. This guide has been written to accommodate the structure of
most companies. Your system administrator can tell you the numbers assigned
to resources such as extension groups and speed dial numbers. In this guide
write any additional information that is relevant to your working environment.
Following the Instructions
The instructions in this guide often ask you to "press" a key. Throughout these
instructions, the word "press" means press and release, not press and hold. You
may be instructed to "dial" which means to press the desired numbers on the
dial pad. You may be required to dial * (star) or # (pound) on the dial pad to
access certain features.
Your LCD displays informative prompts while you are operating your keyset.
Press soft key F1 to go back one digit or character. Press the Hold key to go
back one level in feature setting, and press the Clear key to abandon a task.
You should hear a confirmation tone when you have successfully set most fea-
tures.
57
Protegé®616 Keyset User’s Guide - with display
Dialing Voice Mail
1. Lift the handset.
2. Dial 82, the Voice Mail Hunt Group number.
- or -
Press the voice mail key.
- or -
Press the Function key and dial 64.
Transferring to Voice Mail
1. Keyset is active on a call.
2. Press the Xfer/Conf key.
3. Dial 82, the Voice Mail Hunt Group number.
- or -
Press the voice mail key.
- or -
Press the Function key and dial 64.
3. LCD prompts for the destination mailbox.
Enter the appropriate extension number.
- or -
Press an appropriate DSS key.
4. Conclude the transfer as appropriate to the
transfer method you are using.
1. Voice Mail
If you use your voice mail system on a regular basis, we recommend you des-
ignate a feature key as a voice mail “Message Waiting” key.
The voice mail Message Waiting key lights when you receive a voice mail
message. Press the key to gain access to your personal mailbox so you can
check your messages. For instructions on how to program a feature key, see
page 52. The feature code for this is Function key, dial 64.
Your Protegé®616 phone system offers the Extinguish Lit Voice Mail LED fea-
ture that is used to manually turn off the LED associated with your voice mail
Message Waiting key. Use this feature if your company’s phone and voice mail
systems suffer some kind of connection interruption, and the LED fails to
extinguish after you have checked all your voice mail messages.
chapter
eight Voice Mail Features
FUNCTION
2
8
FUNCTION
2
8
x x
XFR/CONF
4
6
4
6

7 / Customizing Your Keyset
56 Protegé®616 Keyset User’s Guide - with display 9
Protegé®616 Keyset User’s Guide - with display
1. Answering Calls
Answering Internal and External Calls
Answering internal and outside calls is as easy as picking up the handset or
pressing the Speaker key if you have the Auto Answer feature set to "on" (see
page 49). Otherwise, to answer a call you will need to press a feature key
appropriate to the type of call: a line or line group key for an outside call; an
intercom key for an internal call.
Call Indication
Your LCD displays information about the caller: outside calls show the directo-
ry number of the line carrying the call. Internal calls show the identity (name
or number) of the extension calling you. All transfers and forwards show their
origin on the LCD.
Intercom Key
A feature key programmed as an intercom key (labeled "ICM") is useful for
processing internal calls. If you do not have an ICM key already allocated, you
can create one by following the directions for feature key programming. For
more information on setting the feature keys, see page 52. Your ICM key flash-
es when an internal party has "camped on" to your extension while you are on
an outside call. Press this key to speak to the internal caller. Be sure to place
the first call on hold if you do not have the Automatic Hold feature enabled at
your keyset or you will disconnect the outside caller. See page 26 for more
information on the Camp On feature, and page 28 for more information on the
Automatic Hold feature.
chapter
two Answering Calls

2 / Answering Calls
10 Protegé®616 Keyset User’s Guide - with display
Directed Call Pickup
1. Keyset is in idle state.
2. Press the Function key and then dial 53.
- or -
Press the designated feature key.
3. Dial the extension number ringing.
4. Call is connected. Pick up the handset or use
the keyset speaker to talk to the caller.
Group Call Pickup
1. Keyset is in idle state.
2. Press the Function key and then dial 54.
- or -
Dial *.
3. Call is connected. Pick up the handset or use
the keyset speaker to talk to the caller.
2. Call Pickup
Call Pickup helps you answer calls that are ringing at another location. Use
Directed Call Pickup to answer a ringing extension. You specify ("direct") the
ringing location by dialing the ringing extension's number.
Dial the Group Call Pickup number to pick up a ringing extension that is with-
in your work group. Your system administrator can tell you if your extension is
part of a work group, and what number to dial to pick up calls.
FUNCTION
5
xx
3
FUNCTION
54
7 / Customizing Your Keyset
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Protegé®616 Keyset User’s Guide - with display
To activate
1. Press the Function key, and dial 52.
2. Music plays through your speakerphone.
To cancel
1. Press the Function key, and dial 52.
2. Press the Clear key.
6. Background Music
With the Background Music feature you can play background music over the
speaker of your telephone while it is idle. You will normally hear the same
music source that callers hear when they are placed on hold.
The music stops when you operate your telephone and resumes when you hang
up. You still receive incoming intercom and outside calls, and can answer them
by going off-hook with the handset or speaker key.
CLEAR
FUNCTION
52
FUNCTION
5 2

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54 Protegé®616 Keyset User’s Guide - with display
Headset Function
To enable
1. Press the Function key and then dial 9 #.
- or -
Press the designated feature key.
To disable
1. Press the Function key and then dial ✻ 9 #.
- or -
Press the designated feature key.
5. Headset Operation
Simply plug a headset or headset amplifier directly into the headset jack. Enter
the Headset Function feature code. While you have the Headset Function
enabled, keep the handset in its cradle. Use the Speaker key to answer and end
calls. The speaker key flashes when the headset is enabled. Pressing the speak-
er key once takes the keyset off-hook and sends audio to the headset. Pressing
the speaker key again enables the speakerphone so it transmits and receives
calls. Pressing the speaker key a third time enables the headset again. Pressing
the Clear key returns the keyset to its idle state.
The headset function (Function 9 #) can be programmed under a feature key.
When programmed under the feature key, the function acts as a toggle. Press
once and the headset is enabled. Press again and the headset is disabled. For
information on programming a feature key, turn to page 52.
Note that amplified headsets with their own power source disable the Mute fea-
ture on the Protegé®keysets. Refer to your system administrator for more infor-
mation.
FUNCTION
FUNCTION
9#
✻9#
2 / Answering Calls
11
Protegé®616 Keyset User’s Guide - with display
3. Call Forward
Call Forward, also known as Diversion, is a powerful and flexible feature that
allows you to direct some or all of your calls to one or several locations.
The three options available on the Protegé®616 system are Direct Call
Forward, Busy Call Forward and No Answer Call Forward.
Direct Call Forward diverts all calls immediately. Busy Call Forward diverts
calls immediately when your extension is busy. No Answer Call Forward
diverts calls which are unanswered upon the expiration of 14 seconds.
You can specify whether to forward all calls or to forward only internal or only
external calls to another extension or voice mail group.
Direct Call Forward
To activate
1. Keyset is idle.
2. Press the Function key and then dial 2.
- or -
Press the designated feature key.
3. Press soft key F1 below the word "direct."
4. Enter the extension number to which you want
to forward calls, or press the corresponding
DSS key or press the Voice Mail Feature key
to forward to Voice Mail.
5. Press soft key F2 below the word "save" to
accept the extension number.
6. Choose whether to divert all calls (icm/co),
just intercom calls (icm), or just outside calls
(co), by pressing the appropriate soft key (F1,
F2, or F3).
7. Receive confirmation tone.
To cancel
1. Keyset is idle or in use on a call.
2. Press the Function key and then dial 2.
- or -
Press the designated feature key.
3. Receive confirmation tone.
FUNCTION
2
F1
F1/F2/F3
F2
xx
FUNCTION
2

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Protegé®616 Keyset User’s Guide - with display
Programming a Line Group or
ICM Key
1. Keyset is idle.
2. Press the Function key and then dial # 3.
3. Press the feature key you wish to program.
4. Press soft key F3 below the word “chg.”
5. Press soft key F1 below the word “line.”
6. For a Line Group, dial 0 followed by the line
group number:
0 - any line group
- or -
1 - line group 1
- or -
2 - line group 2
- or -
3 - ICM
7. Press soft key F2 below the word “save” to
save the selection.
8. Receive confirmation tone.
Programming a Line Key
1. Keyset is idle.
2. Press the Function key and then dial # 3.
3. Press the feature key you wish to program.
4. Press soft key F3 below the word “chg.”
5. Press soft key F1 below the word “line.”
6. For a Line, dial the line directory number:
1 - Line 1 4 - Line 4
2 - Line 2 5 - Line 5
3 - Line 3 6 - Line 6
7. Press soft key F2 below the word “save” to
save the selection.
8. Receive confirmation tone.
FUNCTION
#3
F1
F3
F2
0x
FUNCTION
#3
F1
F3
F2
x
2 / Answering Calls
12 Protegé®616 Keyset User’s Guide - with display
F2
No Answer Call Forward
To activate
1. Keyset is idle.
2. Press the Function key and then dial 2.
- or -
Press the designated feature key.
3. Press soft key F3 below the word “no/ans.”
4. Enter the extension number to which you want
to forward calls or press the corresponding
DSS key, or press the Voice Mail key to
forward to Voice Mail.
5. Press soft key F2 below the word “save” to
accept the extension number.
6. Choose whether to route all calls (icm/co), just
intercom calls (icm), or just outside calls (co)
calls by pressing the appropriate soft key (F1,
F2, or F3).
7. Receive confirmation tone.
To cancel
1. Keyset is idle.
2. Press the Function key and then dial 2.
3. Receive confirmation tone.
FUNCTION
2
FUNCTION
2
F3
xx
F1/F2/F3

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52 Protegé®616 Keyset User’s Guide - with display
FUNCTION
# 3
FUNCTION
F3
F3
F2
Programming a Feature
1. Keyset is idle.
2. Press the Function key and then dial # 3.
3. Press the feature key you wish to program.
4. Press soft key F3 below the word “chg.”
5. Press soft key F3 below the word “feat.”
6. Press the Function key and then enter the
appropriate feature code number.
7. Press soft key F2 below the word “save” to
save selection.
8. Receive confirmation tone.
Programming a DSS Key
1. Keyset is idle.
2. Press the Function key and then dial # 3.
3. Press the feature key you wish to program.
4. Press soft key F3 below the word “chg.”
5. Press soft key F2 below the word “ext.”
6. Enter the extension directory number.
7. Press soft key F2 below the word “save” to
save the selection.
8. Receive confirmation tone.
4. Setting The Feature Keys
Your keyset has a number of feature keys that can be programmed to your
requirements. You can program under a feature key any one of the following:
◆An outside line key
◆A DSS key
◆A feature such as Call Forward
When you program a speed dial number under a feature key, you will enter the
speed dial feature code (Function 1) plus the two digit bin number. Do not
enter the entire phone number.
FUNCTION
# 3
F2
F3
F2
xx
2 / Answering Calls
13
Protegé®616 Keyset User’s Guide - with display
F2
Busy Call Forward
To activate
1. Keyset is idle.
2. Press the Function key and then dial 2.
- or -
Press the designated feature key.
3. Press soft key F2 below the word “busy.”
4. Enter the extension number to which you want
to forward calls or press the corresponding
DSS key, or press the Voice Mail key to
forward to Voice Mail.
5. Press soft key F2 below the word “save” to
accept the extension number.
6. Choose whether to route all calls (icm/co), just
intercom calls (icm), or just outside calls (co)
calls by pressing the appropriate soft key (F1,
F2, or F3).
7. Receive confirmation tone.
To cancel
1. Keyset is idle.
2. Press the Function key and then dial 2.
3. Receive confirmation tone.
FUNCTION
2
FUNCTION
2
F2
x x
F1/F2/F3

2 / Answering Calls
14 Protegé®616 Keyset User’s Guide - with display
FUNCTION
4
4. Avoiding Calls
At times you may want to work at your desk without phone interruptions. In
addition to Call Forward, you can choose to use Do Not Disturb.
Do Not Disturb (DND) will stop all outside calls from ringing your telephone.
However, display phones will still show information about the incoming call on
its LCD. All internal calls are blocked to your telephone. Your telephone
appears to be busy to callers without display keysets. Internal callers with dis-
play phones will see that your are in DND mode.
Some users, such as the Attendant, may have the authority to override DND
and force calls through. When in DND, a call that is transferred to your exten-
sion will revert to the transferring extension and not the Attendant. Your system
administrator can tell you if anyone has override authority.
You may turn on DND when a call is ringing directly into your station. The
ringing stops immediately at your desk. However, the calling party continues to
hear ringback. And, the call is not transferred to the Attendant.
When DND is enabled, you will hear interrupted dial tone when going off-
hook.
You cannot enable DND and Call Forward at the same time.
FUNCTION
4
Do Not Disturb
To activate
1. Keyset is idle or in use on a call.
2. Press the Function key and then dial 4.
- or -
Press a designated feature key.
3. Receive confirmation tone.
To cancel
1. Keyset is idle or in use on a call.
2. Press the Function key and then dial 4.
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51
Protegé®616 Keyset User’s Guide - with display
Check Feature Status
To check
1. Keyset is idle.
2. Press the Function key and then dial # 8. The
last number dialed is displayed.
3. Press soft key F3 below "next". The contents
of the saved number buffer are displayed.
4. Press soft key F3 below "next" to scroll
through the following feature settings: Last
Number Redial, Saved Number Redial, Day
Class of Service, Night Class of Service, Auto
Hold, Auto Answer, Voice Call, Call Wait,
Page Receive, Busy Ring, Transfer Beep.
5. Press the Clear key to exit.
3. Check Feature Status
Use the Check Keyset Feature Status feature to confirm which features you
have operating at your keyset. This feature is particularly useful for trou-
bleshooting. If your keyset seems to behave oddly, check your feature settings.
You may find a particular feature is set differently from how you expect. Each
of these features has an impact on the operation of your keyset.
FUNCTION
#8
F3

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50 Protegé®616 Keyset User’s Guide - with display
Voice Call
To receive
1. Keyset is idle.
2. Press the Function key and then dial 98.
To prevent
1. Keyset is idle.
2. Press the Function key and then dial 98.
Auto Answer
To activate
1. Keyset is in idle state.
2. Press the Function key and then dial 6 ✻.
To cancel
1. Keyset is in idle state.
2. Press the Function key and then dial 6 ✻.
Distinctive Ringing
To change ring cadence
1. Keyset is in idle state.
2. Press the Function key and then dial # 7.
3. Press soft key F3 below the word “chg” to lis-
ten to each ring tone. Stop when you have
made your selection.
4. Press the Clear key to exit when completed.
FUNCTION
FUNCTION
98
FUNCTION
6✻
FUNCTION
6✻
FUNCTION
#7
F3
CLEAR
98
2 / Answering Calls
15
Protegé®616 Keyset User’s Guide - with display
5. Busy Ring
Busy Ring allows you to enable or disable the ringing associated with incom-
ing line calls at your extension.
If your extension is busy, and you want your phone to ring to notify you of
incoming line calls, then Busy Ring should be enabled. When disabled, no
ringing occurs when you are on another call.
At default all extensions have Busy Ring enabled.
To enable Busy Ring at your extension
1. Keyset is idle.
2. Press the Function key and then dial # 2.
- or -
Press the designated feature key, if pro-
grammed.
3. Receive confirmation tone.
To disable Busy Ring at your extension
1. Keyset is idle.
2. Press the Function key and then dial # 2.
- or -
Press the designated feature key, if pro-
grammed.
3. Receive confirmation tone.
2
#
FUNCTION
2
#
FUNCTION

2 / Answering Calls
16 Protegé®616 Keyset User’s Guide - with display
6. Retrieving “Parked” Calls
The Call Park feature, which is used with line calls only, offers you a way to
retrieve a call placed on hold at another extension. You can pick up the call
from any extension.
Extensions that are members of a conference or has intruded into a call cannot
retrieve a “parked” call.
Answering a Parked Call
1. Keyset is idle or in use on a call.
2. Press the Function key and then dial 73.
- or -
Press the designated feature key.
3. Enter the extension number that parked the
call.
- or -
Press the Function key and then dial 73. Then
dial 0 plus the line directory number.
x x
0 x
73
73
FUNCTION
FUNCTION
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Protegé®616 Keyset User’s Guide - with display
2. Three Features For Easier
Answering
Voice Call, Auto Answer, and Distinctive Ringing are three features that you
can use to make answering calls easier and faster.
Voice Call
When you set your keyset to allow voice calls, intercom callers are connected
immediately over the speakerphone, without requiring you to go off-hook. You
will hear a single tone to alert you and the LCD will display the word "voice"
and the calling extension number. Outside calls continue to ring at your exten-
sion in the usual way, so too will blind transfer calls.
Note that when voice calls are allowed, no Call Forward instructions you have
programmed for intercom calls will be followed. Do Not Disturb, however, will
continue to operate.
Auto Answer
Use the Auto Answer feature to select how incoming calls will be answered.
With Auto Answer set to "off" you must press an appropriate feature key to
answer an incoming call. This can be one of the following:
◆An ICM key (a feature key designated for intercom calls)
◆A Line or Line Group key
◆An Overflow key (a feature key designated for all additional outside
lines).
With Auto Answer set to "on" you can answer ringing calls by lifting the hand-
set or pressing the Speaker key.
Protegé®616 system observes the following priority call sequence:
1. Camped On Line Call 4. Incoming Line Call
2. Recalled Line Call 5. Intercom Callback Call
3. Transferring Line Call 6. Incoming Intercom Call
Distinctive Ringing
Distinctive Ringing allows you to choose from four different ring tones to dis-
tinguish your phone's ring from that of others in your immediate area. The ring
tone you select works for all tones you hear on your keyset. See page 7 for a
table of ring tones.