Starkey SurfLink User manual

PROGRAMMER
OPERATIONS MANUAL

Table of Contents
Description
4
Installation
4
Operation
5
Safety Precautions
5
Regulatory & Service Information
6
Important Safety and Usage Information
7
Regulatory Notices
10

54
This document contains instructions for connecting
SurfLink Programmer into your laptop or desktop
PC via a USB connection. SurfLink Programmer
requires that Inspire®2011 fitting software or higher
is installed.
Description
SurfLink Programmer is a USB hearing aid
programmer functioning as the interface between
wireless hearing aids and computer fitting software.
It consists of a USB cable and SurfLink Programmer.
Physical and Performance Characteristics:
• Indicator lights for power and data transfer
activity
• SurfLink Programmer to PC connection on
USB is capable of up to 480 Mbps (USB 2.0
high speed)
Installation
Screen may vary depending on the Windows version.
1. Confirm that Inspire 2011 or higher is installed.
(SurfLink Programmer is not supported on earlier
versions of Inspire fitting software.)
2. Plug the square end of the USB cable into the
back of SurfLink Programmer making sure it is
inserted fully.
3. Insert the rectangular end of the USB cable into
an open USB port on your PC.
4. Follow the on-screen prompts in the “Add New
HardwareWizard” screens. SurfLink Programmer
is designed to be “plug and play” and does not
require a CD or a restart of the PC.
5. Locate SurfLink Programmer at least 5 feet/1.5
meters from the patient.
Operation
Once installed, SurfLink Programmer is ready to use.
To use:
1. Verify SurfLink Programmer is connected to
the PC
2. Launch Inspire 2011 or higher
3. Search for SurfLink Programmer (if needed)
Safety Precautions
Please read the following safety precautions before
using SurfLink Programmer for the first time.

76
Markings and Symbols
The following markings and symbols are used in these
safety precautions and/or on the device label.
Class II equipment
Power from USB port
Data transfer indicator
Regulatory and Service Information
Classification
• Classification to the Medical Device Directive:
Class I.
• Classification to EN 60950-1 Class II Continuous
Operation.
• Any associated computer used with SurfLink
Programmer must be an EN 60950 (ISO 950)
approved computer.
Power Supply
• Operating Voltage: 5.0 vDC supplied from the
USB port of an EN 60950 (ISO 950) approved
computer.
Important Safety and Usage Information
Storage and Shipping Conditions:
• Temperature: -20 to 70° C, -4 to 158° F
• Humidity: 30 – 90%
• No condensation
Operating Conditions:
• Temperature: 15 - 35° C, 59 - 95° F
• Humidity: 30 – 90%
• No condensation
Avoid using SurfLink Programmer in areas subject
to the following conditions:
• Extreme heat or cold
• Static electricity
• Large amounts of dust
• Rough handling
Rough handling or dropping SurfLink Programmer can
cause damage. If you think you may have damaged

98
SurfLink Programmer, or if SurfLink Programmer is
suffering an obvious malfunction, immediately unplug
it from your computer and contact your authorized
dealer to request servicing.
DO NOT continue to use a damaged SurfLink
Programmer.
DO NOT place heavy objects on top of SurfLink
Programmer.
Never insert foreign objects into the connections.
Avoid spilling liquid on SurfLink Programmer.
The exterior of SurfLink Programmer may be wiped
with a damp cloth or sterile hand wipe. Never use
paint thinner, benzene, cosmetics, or other volatile
agents to clean the exterior of SurfLink Programmer.
Never try to take apart or modify SurfLink
Programmer. Doing so creates the danger of fire
and electrical shock, as well as SurfLink Programmer
malfunction. There are no user-serviceable parts inside
SurfLink Programmer. All services must be performed
by the authorized dealer.
We are required by regulations to provide the
following warnings:
WARNING: Use of the SurfLink Programmer directly
next to other electronic equipment should be
avoided because it could result in improper
performance. If such use is necessary, note as to
whether your hearing aids and the other equipment
are operating normally.
WARNING: Use of accessories, components or
replacement parts other than those provided by the
manufacturer of SurfLink Programmer could result in
increased electromagnetic emissions and decreased
electromagnetic immunity and could result in
degradation of performance.
WARNING: If Portable Radio Frequency
communications equipment is used closer than
30 cm (12 inches) from the SurfLink Programmer,
degradation of the performance of your hearing
aid could result. If this occurs, move away from the
communications equipment.

1110
Regulatory Notices
FCC ID: EOA-WP
IC: 6903A-WP
FCC/IC NOTICE
This device complies with part 15 of the FCC rules and with
Industry Canada’s license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause
undesired operation of the device.
NOTE: The manufacturer is not responsible for any radio or
TV interference caused by unauthorized modifications to this
equipment. Such modifications could void the user’s authority
to operate the equipment.
NOTE FCC/IC
Cet appareil est conforme à la partie 15 des règles de la
FCC et avec les normes RSS de licence d’Industrie Canada.
Le fonctionnement est soumis à deux conditions: (1) Cet
appareil ne doit pas causer d’interférences nuisibles et (2) cet
appareil doit accepter toute interference reçue, y compris
les interférences qui peuvent causer des fonctionnements du
dispositif.
NOTE: Le manufacturier n’est pas responsable de l’interférence
créée par la modification de cet équipement lors de l’écoute
du téléviseur ou de la radio. De telles modifications pourraient
entrainer la révocation de l’autorité de l’utilisateur à opérer cet
équipement.
Hereby, Starkey Hearing Technologies declares that
SurfLink Programmer is in compliance with the essential
requirements and other relevant provisions of Directive
2014/53/EU. A copy of the Declaration of Conformity
can be obtained from the addresses on page 18 and
from docs.starkeyhearingtechnologies.com
SurfLink Programmer EMC Information
All medical electrical equipment is required to provide special
precautions regarding EMC and must be installed and put
into service according to the EMC information provided in this
manual.
Please be aware that portable and mobile RF communications
equipment can affect medical electrical equipment.
The following cables are recommended for use with SurfLink
Programmer: USB cable with a maximum length of 2 meters.
WARNING: Use of cables other than those specified above
may result in increased emissions or decreased immunity of the
SurfLink Programmer.
WARNING: The SurfLink Programmer should not be used
adjacent to or stacked with other equipment. If stacked or
adjacent use is necessary, check to make sure the SurfLink
Programmer is operating normally.
NOTE: The performance determined to be essential
performance for the SurfLink Programmer is the ability to
experience a disruption in data transmission without causing a
hearing aid to be unintentionally set to a volume level above
132 dB.

1312
Transmitter/Receiver RF Information
In Europe, the SurfLink Programmer operates in the
863-865 MHz band, with a 300 kHz necessary transmit
bandwidth and a 500 kHz receive bandwidth, using
GFSK FM modulation with an effective radiated power
of 3 dBm.
In North America, the SurfLink Programmer operates
in the 902-928 MHz band, with a 323 kHz necessary
transmit bandwidth and a 500 kHz receive bandwidth,
using GFSK FM modulation with an effective radiated
power of -7 dBm.
Guidance and Manufacturer’s Declaration - Emissions
The SurfLink Programmer is intended for use in the electromagnetic
environment specified below. The customer or user of the SurfLink
Programmer should ensure that it is used in such an environment.
Emissions Test Compliance Electromagnetic
Environment – Guidance
RF Emissions
CISPR 11 Group 2
The SurfLink Programmer
must emit electromagnetic
energy in order to perform
its intended function. Nearby
electronic equipment may be
affected.
RF Emissions
CISPR 11 Class B The SurfLink Programmer
is suitable for use in all
establishments, including
domestic, and those directly
connected to the public low-
voltage power supply network
that supplies buildings used
for domestic purposes.
Harmonics
IEC 61000-3-2 Class A
Flicker
IEC 61000-3-3 Complies
Guidance and Manufacturer’s Declaration – Immunity
The SurfLink Programmer is intended for use in the electromagnetic
environment specified below. The customer or user of the SurfLink
Programmer should ensure that it is used in such an environment.

1514
Immunity
Test
IEC 60601
Test Level
Compliance
Level
Electromagnetic
Environment –
Guidance
ESD
IEC 61000-
4-2
±6 kV Contact
±8 kV Air
+/- 6 kV
Contact
+/- 8 kV Air
+/- 6 kV
Contact
+/- 8 kV Air
Note: Reset
may occur at
6 kV
Floors should be
wood, concrete or
ceramic tile.
If floors are synthetic,
the r/h should be at
least 30%.
EFT
IEC 61000-
4-4
±2 kV Mains
±1 kV I/Os
Test not
applicable Mains power quality should be that of a
typical commercial or
hospital environment.
Surge
IEC 61000-
4-5
±1 kV
Differential
±2 kV
Common
Test not
applicable Mains power quality should be that of a
typical commercial or
hospital environment.
Voltage
Dips/
Dropout
|IEC 61000-
4-11
>95% Dip for
0.5 Cycle
60% Dip for
5 Cycles
30% Dip for
25 Cycles
>95% Dip for
5 Seconds
Test not
applicable
Mains power quality
should be that of a
typical commercial or
hospital environment.
If the user of the
SurfLink Programmer
requires continued
operation during
power mains
interruptions, it
is recommended
that the SurfLink
Programmer be
powered from an
uninterruptible power
supply or battery.
Power
Frequency
50/60 Hz
Magnetic
Field IEC
61000-4-8
3 A/m 3 A/m Power frequency
magnetic fields
should be that of a
typical commercial or
hospital environment.
Guidance and Manufacturer's Declaration -
Electromagnetic Immunity
The SurfLink Programmer is intended for use in the electromagnetic
environment specified below. The customer or the user of the SurfLink
Programmer should assure that it is used in such an environment.
Immunity
Test
IEC 60601
Test Level
Compliance
Level
Electromagnetic
Environment –
Guidance
Portable and mobile
RF communications
equipment should
be used no
closer to any part
of the SurfLink
Programmer,
including
cables, than the
recommended
separation distance
calculated from the
equation applicable
to the frequency of
the transmitter.
Recommended Separation Distance
Conducted RF
IEC 61000-4-6
Radiated RF
IEC 61000-4-3
3 Vrms
150 kHz to
80 MHz
3 Vrms
150 kHz to
80 MHz
d = 1.2√P
Radiated RF
IEC 61000-4-3
3 V/m
80 MHz to
2.5 GHz
3 V/m
80 MHz to
2.5 GHz
d = 1.2√P 80 MHz
to 800 MHz
d = 2.3√P 800 MHz
to 2.5 GHz

1716
Where P is the maximum output power rating of the transmitter in watts
(W) according to the transmitter manufacturer and d is the recommended
separation distance in meters (m).
Field strengths from fixed RF transmitters, as determined by an
electromagnetic site survey, (a) should be less than the compliance level in
each frequency range, (b).
Interference may occur in the vicinity of equipment marked with the
following symbol:
Note 1: At 80 MHz and 800 MHz, the higher frequency range applies.
Note 2: These guidelines may not apply in all situations. Electromagnetic
propagation is affected by absorption and reflection from structures,
objects and people.
a
Field strengths from fixed transmitters, such as base stations for radio
(cellular/cordless) telephones and land mobile radios, amateur radio,
AM and FM radio broadcast and TV broadcast cannot be predicted
theoretically with accuracy. To assess the electromagnetic environment
due to fixed RF transmitters, an electromagnetic site survey should be
considered. If the measured field strength in the location in which the
SurfLink Programmer is used exceeds the applicable RF compliance level
above, the SurfLink Programmer should be observed to verify normal
operation. If abnormal performance is observed, additional measures may
be necessary, such as reorienting or relocating the SurfLink Programmer.
b
Over the frequency range 150 kHz to 80 MHz, field strengths should be
less than 3 V/m.
Recommended Separation Distances Between Portable
and Mobile RF Communications Equipment and the
SurfLink Programmer
The SurfLink Programmer is intended for use in an electromagnetic
environment in which radiated RF disturbances are controlled. The
customer or the user of the SurfLink Programmer can help prevent
electromagnetic interference by maintaining a minimum distance
between portable and mobile RF communications equipment
(transmitters) and the SurfLink Programmer as recommended below,
according to the maximum output power of the communications
equipment.
Rated maximum
output power of
transmitter W
Separation Distance According to Frequency
of Transmitter
(in meters)
150 kHz to
80 MHz
d = 1.2√P
80 MHz to
800 MHz
d = 1.2√P
800 MHz to
2.5 GHz
d = 2.3√P
0.01 0.12 0.12 0.23
0.1 0.38 0.38 0.73
1 1.2 1.2 2.3
10 3.8 3.8 7.3
100 12 12 23
For transmitters rated at a maximum output power not listed above, the
recommended separation distance d in meters (m) can be estimated
using the equation applicable to the frequency of the transmitter, where
P is the maximum output power rating of the transmitter
in watts (W) according to the transmitter manufacturer.
Note 1: At 80 MHz and 800 MHz, the higher frequency range applies.
Note 2: These guidelines may not apply in all situations. Electro-
magnetic propagation is affected by absorption and reflection from
structures, objects and people.

1918
Starkey Hearing Technologies
6700 Washington Ave. South
Eden Prairie, MN USA
Wm. F. Austin House, Bramhall Technology Park
Pepper Road, Hazel Grove, Stockport SK7 5BX
United Kingdom
EC REP
Notes
Waste from electronic equipment must be
handled according to local regulations.

© 2018 Starkey Hearing Technologies. All Rights Reserved.
84603-007 5/18 BKLT0209-02-EE-XX