Stingray Business ProFusion User manual

Checking the Package Contents
(1) ProFusion device (A)
(1) External Power Supply (B)
(1) Composite video + stereo audio
cable w/ m-m RCA (C)
(1) CAT5 cable (D)
B
A
C
(1) ProFusion user guide
Any additional or different cables required to complete
the installation will need to be obained separately.
Please keep all packaging material for later use in case
your ProFusion must be reshipped.
In n
WARNING!
Only plug your ProFusion power
supply into a properly wired outlet
which is in good working order.
Use of a power outlet connected
to a light switch, power strips and
extension cords should be avoided
To avoid being inadvertently
powered off, never plug your
ProFusion iS into a power outlet
connected to a light switch.
WARNING
GETTING STARTED
SETUP
1. POWER UP
1. Turn volume on your amplification equipment completely down and then turn power off
before installing your ProFusion.
2. Connect ProFusion to a power outlet using the included power supply.
PROFUSION USER GUIDE
TURN TO PAGE 2 FOR FURTHER INSTRUCTIONS
[e-mail] // 1.888.685.2486 1
In
D

Connecting your ProFusion to your company’s network:
1. Connect one end of a CAT5 Ethernet cable to the Ethernet port located on the rear
panel of your ProFusion.
2. Connect the other end of the CAT5 Ethernet cable to your network equipment (router,
hub, or switch).
It is highly recommended that a connectivity test is performed after changing any network
settings. See Testing the Network Settings for instructions.
3. CONNECTING PROFUSION IS TO YOUR NETWORK
Initiating a test connection from the title/artist information screen:
1. Press the * button to access the Control Panel menu system.
2. Press the NAVIGATION DOWN button until the current line indicator (>) is on Network
Control, then press the * button.
4. TESTING THE NETWORK SETTINGS
3. Press the NAVIGATION DOWN button until the current line indicator (>) is on “Set
Configuration”, then press the * button.
4. Select (>) “Test Connection”, then press the * button.
Connect the white RCA plug of the audio cable into the RCA jack labeled Zone1/L on the
rear panel of your ProFusion. Connect the other white end of the RCA cable into the
corresponding input of your amplifier
If you ProFusion is configured for a single mono zone, use only the RCA jack labelled
Zone 1/l to feed your
amplification equipment. The RCA jack labelled Zone 2/R is active
only when the ProFusion is configured to provide a single stereo
zone or two mono
zones.
If your ProFusion has been configured with two mono zones, connect the red RCA plug of
the audio cable to the RCA jack labeled Zone 2/R on the rear panel of your ProFusion.
Connect the other red end of the RCA cable to the appropriate input of your amplification
equipment.
2. CONNECTING TO YOUR AMPLIFICATION EQUIPMENT
CALL US
Call Stingray Business Support at 1.888.685.2486 to assure network connectivity. This
step is essential to receive ongoing music and harware updates. Content updates will not
be available until the device has been activated.
[e-mail] // 1.888.685.2486 2
ENJOY YOUR MUSIC!

[e-mail] // 1.888.685.2486 3
FREQUENTLY ASKED QUESTIONS
This section provides a basic troubleshooting guide for the most common issues. If this list
does not help you resolve your issue, or if you have an issue that is not listed below, please
contact Stingray Business Customer Support for assistance at 1.888.685.2486
No power
Control panel displays Machine Expired
Control panel displays You do not have
permissions to use this feature
Verify the power cord is properly connected to your ProFusion iS.
Verify the power cord is connected to a known working electrical outlet.
Contact Stingray Business support.
The menu option selected is disabled as requested for this ProFusion iS.
Contact Stingray Business support if permissions for this menu are needed.
GENERAL ISSUES POSSIBLE SOLUTION
Music does not start at the correct
time
Control panel displays Music Stopped
Verify the date and time is correctly set.
Verify the Schedule Mode is set to Stingray Business Schedule.
Verify the date and time is correctly set.
PLAYBACK ISSUES
No or low volume levels
Verify the audio cable is connected to the correct audio output of your
ProFusion iS and the correct input of your audio equipment.
Verify the volume level for your ProFusion iS is sufficiently turned up.
Verify the volume level of the amplification equipment your
ProFusion iS is connected to is sufficiently turned up.
AUDIO ISSUES
Control panel displays Update
Connect Error after an Ethernet update
is attempted
Control panel displays FTP Test
Failed after Test Network Connect
attempted
Verify the network settings for your ProFusion iS are correct for your
network.
Verify your network firewall is configured to allow FTP traffic from your
ProFusion iS to its designated server.
Verify the Ethernet cable is properly connected to your ProFusion iS and
your network equipment.
Verify your network firewall is configured to allow FTP traffic from your
ProFusion iS its designated server.
Verify the network settings for your ProFusion iS are correct for your
network.
NETWORK UPDATE ISSUES