Subaru STARLINK 2016 User manual

OWNER’S MANUAL
Safety & Security
Love. It’s what makes a Subaru, a Subaru.
SUBARU STARLINK™
2016
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YOUR SUBARU CONNECTED

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Foreword .................................................................................. 2
Welcome to SUBARU STARLINK............................................................................... 2
Enrolling in SUBARU STARLINK ................................................................................ 4
You Can Choose One of Two STARLINK Packages at Sign Up ........................... 5
Getting Started and Setting SUBARU STARLINK Preferences .................................. 6
Getting Started is Easy........................................................................................... 6
Setting Preferences, Remote Services and Monthly Vehicle Health Report.......... 7
Setting or Changing your SUBARU STARLINK Personal Identification
Number (PIN)..............................................................................................9
SUBARU STARLINK Packages and Features.......................................................... 10
Accessing SUBARU STARLINK Features - Mobile App, MySubaru.com or by
Phone..................................................................................................................11
MySubaru Mobile Application - includes STARLINK Remote Services................ 11
Website................................................................................................................. 12
Using Remote Services by Phone........................................................................ 12
In-Car Application...................................................................................................... 13
SUBARU STARLINK Features.............................................. 14
Automatic Collision Notification (ACN)...................................................................... 14
SOS Emergency Assistance ..................................................................................... 15
Using SOS Emergency Assistance...................................................................... 15
Enhanced Roadside Assistance................................................................................ 16
Using Enhanced Roadside Assistance................................................................. 16
Diagnostic Alerts........................................................................................................ 17
Maintenance Notifications ......................................................................................... 17
Monthly Vehicle Health Report.................................................................................. 18
Convenience .......................................................................... 19
Remote Door Lock/Unlock......................................................................................... 19
Remote Horn & Lights............................................................................................... 20
Remote Vehicle Locator ............................................................................................ 21
Vehicle Security Alarm Notification............................................................................ 22
Stolen Vehicle Recovery ........................................................................................... 23
Index....................................................................................... 24
Troubleshooting .................................................................... 25
FAQs....................................................................................... 26
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Foreword
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Foreword
For over 50 years, Subaru has been designing vehicles to help protect you and your
passengers. Building on our long history of engineering safe vehicles, we are pleased to
bring you SUBARU STARLINK vehicle technology, providing the feeling of security and
peace of mind you’ve come to expect from Subaru.
SUBARU STARLINK is a technology that allows Subaru vehicles to send important
information to help keep you and your vehicle safe.
SUBARU STARLINK uses the nationwide 4G LTE cellular network (where available). This
technology is completely separate from your smartphone device and uses automatic
roaming, optimizes connections and prioritizes emergency requests. Housed inside your
vehicle, SUBARU STARLINK uses voice-response technology with the addition of a live
assistance team for features such as Automatic Collision Notification (ACN) and SOS
Emergency Assistance.
With the new SUBARU STARLINK features, you are able to:
Receive automatic emergency assistance in the event of a collision
Receive assistance contacting the authorities in the event your vehicle is stolen
Remotely access vehicle features
Receive monthly vehicle health reports
In addition, SUBARU STARLINK will keep you informed of your vehicle’s status via email.
Use your MySubaru account to monitor SUBARU STARLINK features and alerts. In order to
do this, you will need to complete the enrollment details and set your preferences for
SUBARU STARLINK. You can enroll via MySubaru.com (Refer to “Enrolling in SUBARU
STARLINK - page4”). MySubaru also provides you access to selected remote features such
as Remote Horn & Lights and Remote Vehicle Locator.
Welcome to SUBARU STARLINK
NOTE
SUBARU STARLINK service is only available in the Continental U.S., Alaska,
Hawaii, and the District of Columbia. For complete details applicable to your
SUBARU STARLINK subscription, please refer to the SUBARU STARLINK
Service Agreement Terms and Conditions.
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Foreword
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There are two ways to connect to SUBARU STARLINK Safety Plus & Security Plus
services:
MySubaru Mobile Application
MySubaru.com
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Foreword
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You can enroll in SUBARU STARLINK at your retailer or online at MySubaru.com.
MySubaru is the Subaru owner website that allows you vehicle access to remote services,
user preferences, diagnostic alerts and other useful features enabled by your STARLINK
Safety Plus or STARLINK Safety Plus & Security Plus services.
To enroll in STARLINK, you need to create an account at MySubaru.com.
To create a MySubaru account, please visit MySubaru.com and select SIGN UP. On the
REGISTRATION screen, you will be asked to provide basic information about you, such as
your name and address as well as vehicle information.
Enrolling in SUBARU STARLINK
NOTE
Please have your Vehicle Identification Number (VIN) available, as you will
need it to complete this step. After the enrollment process, you can learn
more about the features in detail at MySubaru.com.
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