Subaru BASE Installation instructions

Technical
Support Guide
-The contents of this document are not the final specifications,
therefore they may be changed for the mass production model.
-Unauthorized reproduction, duplication, external transfer or other
copying of these training materials is prohibited.

2

1. Models & Parts Number .................................................................. 5
1.1 Models
1.2 Parts Number
2. Product Outline............................................................................... 9
3. Locaon ........................................................................................ 13
Standard audio system (4 - speaker)
3.1 Standardaudio/Navigaonsystem(6-speaker)
3.2 Harman/Kardon®Audio/Navigaonsystem
4. Product knowledge ....................................................................... 19
4.1 Hardwareconstuon,Visualdesign
4.2 (Graphical User Interface)
4.3 Self-checkfuncon(Dealershipmode)
4.4 Funcon(Iconmenu)
4.5 Funcon(Others)
5. Diagnosisknowledge..................................................................... 61
5.1 BasicDaignoscProcedure
5.2 CustomerQuesonnaire
5.3 Systemdiagram:CANcommunicaon
5.4 SUBARU Select Moniter
6. I/O Signal ...................................................................................... 74
7. TheexamplethatulizedDTC ....................................................... 78
7.1 InspeconMode
8. DealershipMode........................................................................... 80
8.1 EnterandExitDealershipMode
8.2 DealershipModeScreenTransion
8.3 MenuoftheDealershipmode
9. TroubleshoongChartAccordingtoMalfunconSymptom ........... 92
9.1 The map cannot be updated from a USB drive (CCU detects USB.)
9.2 USBashdriveconneconisnotrecognized
9.3 CarPlay does not start up
9.4 NFC does not operate
9.5 Cannot connect to Android Auto with a USB cable
9.6 StarLinkdoesnotstartup(USBconnecon)
9.7 StarLinkdoesnotstartup(Bluetoothconnecon)
9.8 TheCIDscreenshowsasablackscreen
9.9 Meter: Screen does not display
9.10 Meter:Thescreenickersorrepeatedlyappearsanddisappears
9.11 Meter:Thescreenisfreezing
9.12 Meter:Themeterdisplayisickering
9.13 Meter:Themeterdisplaydoesnotdisappearevenwhentheengineiso
9.14 FOTA cannot be performed
9.15 MOTA cannot be performed
9.16 The tell tail does not turn on (for a seatbelt reminder)
9.17 The tell tail does not turn on (for the airbag)
9.18 Theaudiodoesnotplay(fromaUSBashdrive)
9.19 CID:Screendoesnotdisplay(RearViewCamera)
10. Audio/Navigaon&PowerAmplierExchangeComponent
IdencaonandProcedures...................................................... 128
11. Troubleshoong .......................................................................... 132
Table of Contents
3

4

1. Models & Parts Number
1-1. Models
5

Type Region Parts No.
BASE USA 86201AN60A
BASE CANADA
&
MEXICO
86201AN70A
MID USA 86201AN65A
MID CANADA
&
MEXICO
86201AN75A
HIGH USA 86271AN60A
HIGH CANADA
&
MEXICO
86271AN70A
(1) CCU (Cockpit Control Unit)
1-2 Parts Number
6

Type Parts No.
BASE w/ Mirror heater*
(Dual-7.0 inch)
86213AN60A
BASE w/o Mirror heater*
(Dual-7.0 inch)
86213AN61A
HIGH&MID
(11.6-inch)
86213AN65A
(2) CID (Center Information Display)
*How to identify the BASE CID with or without mirror heater.
7

(3) Power Amplifier
MANUFACTURER Parts No.
Harman Kardon 86221AN01A
(4) Speakers
CCU Grade Speakers
BASE Front 2 Rear 2
MID Front 4 Rear 2
MID + Power Amplifier HK Front 6 Rear 4 + Woofer +
Center speaker
HIGH Front 4 Rear 2
HIGH + Power Amplifier HK Front 6 Rear 4 + Woofer +
Center speaker
8

2. Product Outline
The Gen. 4.0 infotainment system has been adopted for the audio/navigation
system to enhance the following items.
New
No. Type
A Base + audio
B High grade audio
C Navi & High grade audio
- Three types of system settings: 7-inch dual display audio,
11.6-inch display audio and 11.6-inch display navigation
- High-performance hardware with enhanced functions
- Design that combines an advanced style with user-friendliness
- GUI based on use cases of users
- Compatibility with smartphone functions such as Apple CarPlay, Android Auto and
SmartDeviceLink
- Three types of system settings (by grade): 4-speaker, 6-speaker (standard system) and
Harman/Kardon® audio systems
9

㻌
㻌Specification
㻌
Base+ audio High grad audio Navi & High grad audio
Display Size/Resolution 7 inch/WVGA
(Dual display) 11.6 inch/FHD((Full High Definition))
Touch screen
㻌
Capacitive/Multi touch ӑ(Top) 䕿
Resistive film touch ӑ(Bottom) ͸
Control Steering switch 8 buttons
Navi Navigation vender ͸ӑ:Tom Tom
Traffic information SiriusXM ͸䕿
Radio tuner
AM/FM 䕿
Radio Broadcast Data System(RBDS) 䕿
HD Radio (ver.1.5 dual tuner) 䕿
SiriusXM Satellite Radio 䕿
Media slot Separate CD player (Option) ͸䕿
CDDB (Gracenote) ͸䕿
Connectivity (Wireless)
BT Audio 䕿
Hands Free Control 䕿
Wi-Fi (2.4 GHz) ͸䕿
NFC ͸䕿
Connectivity (Wired)
USB version and quantity 䕿
USB 䕿
USB audio (iPod/USB memory) 䕿
Smartphone link
Apple CarPlay 䕿
Google Android Auto 䕿
SmartDeviceLink (SDL) 䕿
Server Service
Aha (by Harman) 䕿
Pandora 䕿
SUBARU STARLINK Clarion Cloud Service 䕿
Smart Device Link(SDL) 䕿
SiriusXM Travel Link Weather, Fuel, Sports, Stocks 䕿
Voice control Head unit function all control 䕿
Air conditioning control 䕿
Vehicle system control
Combination meter
(Multi-information display (MID)) 䕿
Data Communication Module
(DCM) ͸䕿
Air conditioner system 䕿
Camera Front camera input (Option) ͸ӑ(NTSC)
Rear camera input ӑ(NTSC)
Language/Display English (USA), French (Canadian), Spanish (Mexican)
Language/Voice recognition English (USA), French (Canadian), Spanish (Mexican)
Map data update
Wired (USB memory) (Full update) ͸䕿
Wireless Wi-Fi (Incremental update) ͸䕿
Smartphone Apps (Incremental update) ͸䕿
Software update
Wired (USB memory) 䕿
Wireless Wi-Fi ͸䕿
Wireless Smartphone Tethering ͸䕿
Update Server Redbend ͸䕿
<Audio/Navigation Specification list >
10

DCM
MIC
MIC
Analog
Analog(MIC)
MUTE
Steering switch
IGN/Acc
Rear View Camera
Center Information Display
Rear View Camera
ILL/BRIGHT
Command
Video
Power
Front View Camera
Camera ECU
Video
Power
Video
Power
Video
BATT (Back Up)
CD/DVD DECK
BATT
Deck V Bus
Deck D+,D-
+B Back Up
IGN
CID Data
UART 2
BT Data
Wi-Fi Data
(11.6-inch Display)
W/H
4P
Mini-Jack
USB
USB
DCDC
HUB
Line out
Audio
Picture/
Movie/
Audio
AMP
(Brand)
Speaker
(Brand)
AMP
(Brand)
Other Speaker
(Brand)
INP Speaker
(Brand)
DCM
Picture/
Movie/
Audio
CAN
Line out
CAN
Speaker
(STD)
DCM
Speaker
(STD)
Front
Rear
Front
Rear
WITH DCM
WITHOUT DCM
STD SPEAKER
WITH DCM
WITHOUT DCM
BRAND SPEAKER
ACC
External Input Terminal
Bluetooth
ANT
FM/AM XM GPS
WITH FRONT CAMERA
WITHOUT DCM
WITH DCM
Wi-Fi
ANT
11.6-inch
Wide Display only
NAVI only
HS-CAN
Cockpit
Control
Unit
WITHOUT FRONT CAMERA
<System diagram>
11

Cockpit Control Unit
Antenna
XM
Antenna
AM / FM
Antenna
AMP
RF RF +B
Resistance
Division
SW
Sterring
USB
㽢2
Pin
Jack
AUX
+B Analog USB2.0
Outside
Connection
CAN
Camera
CU
RAB
CU
Radar
Sensor
LH
Stereo
Camera
Advanced
Safety CAN
Rear
Camera
NTSC/
6.0V
CD USB2.0
+B_backup
ECU
Power Unit
CAN
VDC CU
TPMS
CU
Chassis
CAN
+B_
direct
IGN
Hazard
Driver
Monitoring
Unit
Body
Integration
Unit A/C CU
Power
Rear gate
CU
Power
Seat
CU
Outer
Mirror
CU LH
Headlamp
With
Automatic
Leveling LH
Body
CAN Twin +
4.2inch TFT
Meter
CID
(11.6inch)
CID
(7inch)
CID
(7inch)
LDVS
UART
LVDS
/RF
Wi-Fi
BT
IGN
+B_backup
+B_direct/
+B_backup
IGN/REV
Central
Gateway
CU
< System diagram : CAN communication>
12

3. Location
3-1㻌Standard audio system (4 - speaker)
䠄OUTBACK model/Sedan model, by grade䠅
13

No. Parts name Function
(a)
Cockpit Control Unit
䠄CCU䠅
䠄Cockpit Gen.1.0
7-inch dual display audio䠅
- Controls the Gen. 4.0 7-inch dual display audio and plays the audio of audio sources
such as AM/FM radio, SiriusXM radio and USB audio.
- Recognizes passenger voice commands input from the microphone to execute
operations.
- Outputs the voice signals from each audio source to the speakers.
(b)
Center information display䠄CID䠅
䠄Cockpit Gen.1.0
7-inch dual display audio䠅
- Displays the operation screen and status information screen of the selected audio
source.
- Equipped with a built-in Bluetooth module, which enables playback of audio files and
the use of hands-free functions when connected with a compatible device.
(c)
Embedded Antenna
(Glass printed antenna)
(AM/FM Radio)
- The printed antenna located in the rear windshield receives AM/FM radio broadcast
waves.
(d) Antenna Amplifier Amplifies the AM/FM radio broadcast waves received by the radio antenna and
outputs the amplified waves to the head unit.
(e) Roof Antenna
(SiriusXM radio)
The fin type antenna located on the roof receives SiriusXM radio broadcast waves and
outputs the waves to the cockpit control unit.
(f) Microphone Located in the map light, the microphone collects the sound of the passenger's voice
when using the voice recognition function or hands-free function.
(g) Steering switch Used to operate volume adjustment or switch between modes, and sends audio
operation signals such as station selection to the cockpit control unit.
(h) External Input Terminal
- One AUX terminal and two USB terminals are provided as input terminals for external
devices.
- When a portable audio player is connected to the AUX terminal, the voice signal is
output to the cockpit control unit.
- When USB memory or a device such as an iPod or iPhone is connected to the USB
terminal, USB communication is performed with the cockpit control unit. The device
connected to the USB terminal can also be charged.
(i) Front Door Speaker
Outputs the voice signals input from the cockpit control unit.
(j) Rear Door Speaker
14

3-2 Standard audio / Navigation system (6 - speaker)
䠄OUTBACK model/Sedan model, by grade䠅
15

No. Parts name Function
(a)
Cockpit Control Unit
䠄CCU䠅
䠄Cockpit Gen.1.0.
11.6-inch display audio/
11.6-inch display navigation䠅
- Controls the Gen. 4.0 11.6-inch display audio or 11.6-inch display navigation and plays
the audio of audio sources such as AM/FM radio, SiriusXM radio and USB audio.
- Recognizes passenger voice commands input from the microphone to execute
operations.
- Outputs the voice signals from each audio source to the speakers.
- Equipped with a navigation computer, which calculates the current location based on
data such as information received from the navigation antenna and plots the current
location screen.
(b)
Center information display
䠄CID䠅
䠄Cockpit Gen.1.0.
11.6-inch display audio/
11.6-inch display navigation䠅
- Displays the operation screen and status information screen of the selected audio
source.
- Equipped with a built-in Bluetooth module, which enables playback of audio files and
the use of hands-free functions when connected with a compatible device.
- Displays the navigation screen plotted by the cockpit control unit.
(c)
Embedded Antenna
(Glass printed antenna)
(AM/FM Radio)
- The printed antenna located in the rear windshield receives AM/FM radio broadcast
waves.
(d) Antenna Amplifier Amplifies the AM/FM radio broadcast waves received by the radio antenna and
outputs the amplified waves to the head unit.
(e) Roof Antenna
(SiriusXM radio)
The fin type antenna located on the roof receives SiriusXM radio broadcast waves and
outputs the waves to the cockpit control unit.
(f) GPS Antenna
Receives orbital signals from a satellite orbiting the Earth at an altitude of
approximately 20,000 km and sends the signals to the navigation computer in the
cockpit control unit.
(g) Antenna Amplifier Amplifies the AM/FM radio broadcast waves received by the radio antenna and
outputs the amplified waves to the head unit.
(h) Steering switch Used to operate volume adjustment or switch between modes, and sends audio
operation signals such as station selection to the cockpit control unit.
(i) External Input Terminal
- One AUX terminal and two USB terminals are provided as input terminals for external
devices.
- When a portable audio player is connected to the AUX terminal, the voice signal is
output to the cockpit control unit.
- When USB memory or a device such as an iPod or iPhone is connected to the USB
terminal, USB communication is performed with the cockpit control unit. The device
connected to the USB terminal can also be charged.
(j) Instrument Panel side speaker
Outputs the voice signals input from the cockpit control unit
(k) Front Door Speaker
(l) Rear Door Speaker
16

3-3㻌Harman/Kardon® Audio / Navigation system
䠄OUTBACK model/Sedan model, by grade䠅
17

No. Parts name Function
(a)
Cockpit Control Unit
䠄CCU䠅
䠄Cockpit Gen.1.0.
11.6-inch display audio/
11.6-inch display navigation䠅
- Controls the Gen. 4.0 11.6-inch display audio or 11.6-inch display navigation and plays
the audio of audio sources such as AM/FM radio, SiriusXM radio and USB audio.
- Recognizes passenger voice commands input from the microphone to execute
operations.
- Outputs the voice signals from each audio source to the power amplifier.
- Equipped with a navigation computer, which calculates the current location based on
data such as information received from the navigation antenna and plots the current
location screen.
(b)
Center information display䠄CID䠅
䠄Cockpit Gen.1.0.
11.6-inch display audio/
11.6-inch display navigation䠅
- Displays the operation screen and status information screen of the selected audio
source.
- Equipped with a built-in Bluetooth module, which enables playback of audio files and
the use of hands-free functions when connected with a compatible device.
- Displays the navigation screen plotted by the cockpit control unit.
(c)
Embedded Antenna
(Glass printed antenna)
(AM/FM Radio)
- The printed antenna located in the rear windshield receives AM/FM radio broadcast
waves.
(d) Antenna Amplifier Amplifies the AM/FM radio broadcast waves received by the radio antenna and outputs
the amplified waves to the head unit.
(e) Roof Antenna
(SiriusXM radio)
The fin type antenna located on the roof receives SiriusXM radio broadcast waves and
outputs the waves to the cockpit control unit.
(f) GPS Antenna Receives orbital signals from a satellite orbiting the Earth at an altitude of approximately
20,000 km and sends the signals to the navigation computer in the cockpit control unit.
(g) Antenna Amplifier Amplifies the AM/FM radio broadcast waves received by the radio antenna and outputs
the amplified waves to the head unit.
(h) Steering switch Used to operate volume adjustment or switch between modes, and sends audio
operation signals such as station selection to the cockpit control unit.
(i) External Input Terminal
- One AUX terminal and two USB terminals are provided as input terminals for external
devices.
- When a portable audio player is connected to the AUX terminal, the voice signal is
output to the cockpit control unit.
- When USB memory or a device such as an iPod or iPhone is connected to the USB
terminal, USB communication is performed with the cockpit control unit. The device
connected to the USB terminal can also be charged.
(j) Disc player
( option )
Equipped with a built-in CD drive, and when a supported disc is inserted, sends the read
signals to the cockpit control unit.
(k) Power amplifier Outputs the voice signals input from the power amplifier.
(l) Instrument Panel center speaker
Outputs the voice signals input from the power amplifier.
(m) Instrument Panel side speaker
(n) Front Door Speaker
(o) Rear Door Speaker
(p)
Rear quarter speaker
( OUTBACK model subwoofer)
Rear shelf speaker
( Sedan model subwoofer )
18

4. Product knowledge
(1) 7-inch dual display Audio
No. Parts Name
(a) Cockpit Control Unit 䠄CCU䠅
(b) Center information display 䠄CID䠅
No. Button
(a) Capacitive touch operation display
(b) Dial switch (VOLUME)
(C) Dial switch (TUNE)
(d) Hard switch (Home screen display, source choice)
(e) Resistive touch operation display
(f) Hazard Warning flasher Switch
An exterior has been adopted where 7-inch displays are positioned at the top and bottom of a
polycarbonate semi-gloss black coated panel, and a simple design is used that retains only
frequently used dial knobs and hard buttons.
The exterior gives the appearance of an advanced infotainment system, together with the GUI
enabling intuitive operations like a smartphone.
(f)
4.1 Hardware constitution, Visual design
19

(2) 11.6-inch display audio/11.6-inch display navigation
An 11.6-inch display is embedded into a polycarbonate in-mold formed black panel to achieve
a seamless exterior, and a simple design is used that retains only frequently used dial knobs
and hard buttons.
No. Button
(a) Capacitive touch operation display
(b) Dial switch (VOLUME)
(C) Dial switch (TUNE)
(d) Hazard Warning flasher Switch
No. Parts Name
(a) Cockpit Control Unit 䠄CCU䠅
(b) Center information display 䠄CID䠅
(d)
20