Subaru BASE Installation instructions

Technical
Support Guide
-The contents of this document are not the final specifications,
therefore they may be changed for the mass production model.
-Unauthorized reproduction, duplication, external transfer or other
copying of these training materials is prohibited.

2

1. Models & Parts Number .................................................................. 5
1.1 Models
1.2 Parts Number
2. Product Outline............................................................................... 9
3. Locaon ........................................................................................ 13
Standard audio system (4 - speaker)
3.1 Standardaudio/Navigaonsystem(6-speaker)
3.2 Harman/Kardon®Audio/Navigaonsystem
4. Product knowledge ....................................................................... 19
4.1 Hardwareconstuon,Visualdesign
4.2 (Graphical User Interface)
4.3 Self-checkfuncon(Dealershipmode)
4.4 Funcon(Iconmenu)
4.5 Funcon(Others)
5. Diagnosisknowledge..................................................................... 61
5.1 BasicDaignoscProcedure
5.2 CustomerQuesonnaire
5.3 Systemdiagram:CANcommunicaon
5.4 SUBARU Select Moniter
6. I/O Signal ...................................................................................... 74
7. TheexamplethatulizedDTC ....................................................... 78
7.1 InspeconMode
8. DealershipMode........................................................................... 80
8.1 EnterandExitDealershipMode
8.2 DealershipModeScreenTransion
8.3 MenuoftheDealershipmode
9. TroubleshoongChartAccordingtoMalfunconSymptom ........... 92
9.1 The map cannot be updated from a USB drive (CCU detects USB.)
9.2 USBashdriveconneconisnotrecognized
9.3 CarPlay does not start up
9.4 NFC does not operate
9.5 Cannot connect to Android Auto with a USB cable
9.6 StarLinkdoesnotstartup(USBconnecon)
9.7 StarLinkdoesnotstartup(Bluetoothconnecon)
9.8 TheCIDscreenshowsasablackscreen
9.9 Meter: Screen does not display
9.10 Meter:Thescreenickersorrepeatedlyappearsanddisappears
9.11 Meter:Thescreenisfreezing
9.12 Meter:Themeterdisplayisickering
9.13 Meter:Themeterdisplaydoesnotdisappearevenwhentheengineiso
9.14 FOTA cannot be performed
9.15 MOTA cannot be performed
9.16 The tell tail does not turn on (for a seatbelt reminder)
9.17 The tell tail does not turn on (for the airbag)
9.18 Theaudiodoesnotplay(fromaUSBashdrive)
9.19 CID:Screendoesnotdisplay(RearViewCamera)
10. Audio/Navigaon&PowerAmplierExchangeComponent
IdencaonandProcedures...................................................... 128
11. Troubleshoong .......................................................................... 132
Table of Contents
3

4

1. Models & Parts Number
1-1. Models
5

Type Region Parts No.
BASE USA 86201AN60A
BASE CANADA
&
MEXICO
86201AN70A
MID USA 86201AN65A
MID CANADA
&
MEXICO
86201AN75A
HIGH USA 86271AN60A
HIGH CANADA
&
MEXICO
86271AN70A
(1) CCU (Cockpit Control Unit)
1-2 Parts Number
6

Type Parts No.
BASE w/ Mirror heater*
(Dual-7.0 inch)
86213AN60A
BASE w/o Mirror heater*
(Dual-7.0 inch)
86213AN61A
HIGH&MID
(11.6-inch)
86213AN65A
(2) CID (Center Information Display)
*How to identify the BASE CID with or without mirror heater.
7

(3) Power Amplifier
MANUFACTURER Parts No.
Harman Kardon 86221AN01A
(4) Speakers
CCU Grade Speakers
BASE Front 2 Rear 2
MID Front 4 Rear 2
MID + Power Amplifier HK Front 6 Rear 4 + Woofer +
Center speaker
HIGH Front 4 Rear 2
HIGH + Power Amplifier HK Front 6 Rear 4 + Woofer +
Center speaker
8

2. Product Outline
The Gen. 4.0 infotainment system has been adopted for the audio/navigation
system to enhance the following items.
New
No. Type
A Base + audio
B High grade audio
C Navi & High grade audio
- Three types of system settings: 7-inch dual display audio,
11.6-inch display audio and 11.6-inch display navigation
- High-performance hardware with enhanced functions
- Design that combines an advanced style with user-friendliness
- GUI based on use cases of users
- Compatibility with smartphone functions such as Apple CarPlay, Android Auto and
SmartDeviceLink
- Three types of system settings (by grade): 4-speaker, 6-speaker (standard system) and
Harman/Kardon® audio systems
9

㻌
㻌Specification
㻌
Base+ audio High grad audio Navi & High grad audio
Display Size/Resolution 7 inch/WVGA
(Dual display) 11.6 inch/FHD((Full High Definition))
Touch screen
㻌
Capacitive/Multi touch ӑ(Top) 䕿
Resistive film touch ӑ(Bottom) ͸
Control Steering switch 8 buttons
Navi Navigation vender ͸ӑ:Tom Tom
Traffic information SiriusXM ͸䕿
Radio tuner
AM/FM 䕿
Radio Broadcast Data System(RBDS) 䕿
HD Radio (ver.1.5 dual tuner) 䕿
SiriusXM Satellite Radio 䕿
Media slot Separate CD player (Option) ͸䕿
CDDB (Gracenote) ͸䕿
Connectivity (Wireless)
BT Audio 䕿
Hands Free Control 䕿
Wi-Fi (2.4 GHz) ͸䕿
NFC ͸䕿
Connectivity (Wired)
USB version and quantity 䕿
USB 䕿
USB audio (iPod/USB memory) 䕿
Smartphone link
Apple CarPlay 䕿
Google Android Auto 䕿
SmartDeviceLink (SDL) 䕿
Server Service
Aha (by Harman) 䕿
Pandora 䕿
SUBARU STARLINK Clarion Cloud Service 䕿
Smart Device Link(SDL) 䕿
SiriusXM Travel Link Weather, Fuel, Sports, Stocks 䕿
Voice control Head unit function all control 䕿
Air conditioning control 䕿
Vehicle system control
Combination meter
(Multi-information display (MID)) 䕿
Data Communication Module
(DCM) ͸䕿
Air conditioner system 䕿
Camera Front camera input (Option) ͸ӑ(NTSC)
Rear camera input ӑ(NTSC)
Language/Display English (USA), French (Canadian), Spanish (Mexican)
Language/Voice recognition English (USA), French (Canadian), Spanish (Mexican)
Map data update
Wired (USB memory) (Full update) ͸䕿
Wireless Wi-Fi (Incremental update) ͸䕿
Smartphone Apps (Incremental update) ͸䕿
Software update
Wired (USB memory) 䕿
Wireless Wi-Fi ͸䕿
Wireless Smartphone Tethering ͸䕿
Update Server Redbend ͸䕿
<Audio/Navigation Specification list >
10