SUNTECK RIVA Series User manual

INSTALLATION
MANUAL
RO- RIVA

ELECTRIC FLAT PANEL FIREPLACE HEATER
Model#: STFP 40 STFP 50 STFP 60 SF-BG72 STFP 100
OWNER’S MANUAL – RIVA SERIES
40”/50"/60"/72”/100” Wall Mounted / Built-in
Electric Fireplace
AC 120V 60Hz 1500W
Read and understand this entire owner's manual, including all safety
information, before plugging in or using this product. Failure to do so
could result in fire, electric shock, or serious personal injury.
WARNING
Keep this owner's manual for future reference. If you sell or give this
product away, make sure this manual accompanies this product
CAUTION
www.sunteck.ca [email protected]

Read all instructions before using this heater!
This heater is hot when in use. To avoid burns, DO NOT let bare skin touch hot surfaces. If
provided, use handles when moving this heater. Keep combustible materials, such as
furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9m) from the front of
the heater and keep them away from the sides and rear.
Extreme caution is necessary when any heater is used by or near children or invalids and
whenever the heater is left operating and unattended.
DO NOT operate any heater with a damaged cord or plug or after the heater malfunctions,
has been dropped or damaged in any manner. Discard heater or return to authorized service
facility for examination and/or repair.
DO NOT run power cord under carpeting. DO NOT cover power cord with throw rugs, runners,
or similar coverings. DO NOT route power cord under furniture or appliances. Arrange power
cord away from traffic area, and where it will not be tripped over.
Connect to properly grounded outlets ONLY.
DO NOT insert or allow foreign objects to enter any ventilation or exhaust opening, as
this may cause electric shock or fire, or damage the heater.
To prevent a possible fire, DO NOT block air intakes or exhaust in any manner. Doing so could
cause a fire. DO NOT use on soft surfaces, like a bed, where openings may become blocked.
A heater has hot and arcing or sparking parts inside. DO NOT use it in areas where
gasoline, paint, or flammable liquids are used or stored.
Use this heater only as described in this manual. Any other use not recommended by
the manufacturer may cause fire, electric shock, or injury to persons.
ALWAYS plug heaters directly into a wall outlet/receptacle. NEVER use with an
extension cord or relocatable power tap (outlet/power strip).
DO NOT place the heater near a bed because objects such as pillows or blankets can fall off
the bed and be ignited by the heater.
NEVER use this heater in bathrooms, laundry rooms, or any other location where the heater
could fall into a bathtub or pool, become damp, or come in contact with water.
AVOID FIRE! Regularly inspect all air vents to make sure they are free from dust, lint, or other
blockage. Unplug the unit and clean with a vacuum ONLY. DO NOT rinse or get wet.
ALWAYS mount to wall bracket before use. DO NOT set on the floor, or other surface, to use.
NEVER use a wall mount bracket from another manufacturer.
This product is not intended to be a primary heat source. It is for supplemental heat only.
INDOOR use only! NEVER use this heater outdoors! Doing so may result in electric shock!
Risk of electric shock! DO NOT OPEN! No user-serviceable parts inside!
IMPORTANT SAFETY INFORMATION!
WARNING
ALWAYS turn this heater off before unplugging it from the outlet.
ALWAYS disconnect this unit from the power supply before performing any assembly or
cleaning, or before relocating the electric fireplace.
NEVER leave this heater unattended. ALWAYS unplug this heater when not in use.

ALWAYS store this heater in a dry location. NEVER use the fireplace if it has become wet.
NEVER plug this heater into an outlet that is old, cracked, or has any loose wires or
connections. Plugging this heater into a faulty outlet could result in electric arcing within the
outlet that could cause the outlet to overheat or catch fire.
ALWAYS check your heater cord and plug connections with each use!
i) MAKE SURE the plug fits tight in the outlet! Faulty wall outlet connections or loose plugs
can cause the outlet to overheat.
ii) Heaters draw more current than small appliances. Overheating may occur even if it has
not occurred with the use of other appliances.
iii) During use check frequently to see if the plug outlet or face plate is HOT!
iv) If the outlet or face plate is HOT, discontinue use immediately and have a qualified
electrician inspect and/or replace the faulty outlets.
The power cord supplied with the heater has three
prongs: two flat blades (live and neutral) and one
round pin (ground). If a 3-slot receptacle is not
available, an adapter MUST be used. The adapter
MUST be properly grounded to the outlet box (see
figure at right). [NOTE: Adapter NOT INCLUDED.]
SAVE THESE INSTRUCTIONS!
This product includes a GLASS panel! Always use extreme caution when handling
glass. Failure to do so could result in personal injury or property damage.
Remove all parts and hardware from the carton and place them on a clean, soft, dry surface. Parts
and assembly steps are grouped for wall-hanging or recessing use. Check the parts list to make sure
nothing is missing. Dispose of packaging materials properly. Please recycle whenever possible.
You will need the following tools (not included): Phillips screwdriver; stud finder; level; tape
measure; electric drill; 1/4” wood drill bit, hammer.
Preparation

A – Fireplace
B – Wood Screws C – Drywall anchors
Remote Control D - Metal Bracket
E-Wall Bracket
Fixed on back of firebox
F- Drift Log Piece G-Decorative
Crystals
H - Log set I - Plastic Tray
PRODUCT DIMENSIONS
Model Number A B C D E F G
RIVA 50 40"
101.6cm
21.46"
54.4cm
5.51"
14cm
32.48"
82.5cm
20.51"
52.1cm
12"
30.5cm
30.91"
78.5cm
RIVA 60 50"
128cm
21.46"
54.4cm
5.51"
14cm
46.85"
119cm
20.51"
52.1cm
12"
30.5cm
45.28"
115cm
RIVA 60 60"
152.4cm
21.46"
54.4cm
5.51"
14cm
46.85"
119cm
20.51"
52.1cm
12"
30.5cm
45.28"
115cm
RIVA 72 72"
182.8cm
21.46"
54.4cm
5.51"
14cm
68.39"
173.72cm
20.51"
52.1cm
12"
30.5cm
66.82"
169.72cm
RIVA 100 100"
254cm
21.46"
54.4 cm
5.51"
14cm
96.39"
244.83cm
20.51"
52.1cm
12"
30.5cm
66.82"
169.72cm
Description Electric Fireplace
Type 3 Way Mounting Unit
Wall-Mount, Recess into
Wall and
Assemble with mantel
Voltage 120V AC
Watts MAX 1500W
Amps 15 AMP Grounded Circuit
√
Parts and Hardware
Specification and Dimension
PRODUCT DIMENSIONS

MINIMUM CLEARANCE TO COMBUSTIBLES
Measurements are taken from the glass front.
Bottom 0" Top 8" (300mm) to mantel
Sides 0" Top 8" (300mm) to ceiling
Back 0"
MINIMUM MANTEL CLEARANCES
WARNING
WHEN USING PAINT OR LACQUER TO FINISH THE MANTEL, THE PAINT OR LACQUER MUST BE
HEAT RESISTANT TO PREVENT DISCOLOURATION.
Your appliance is a wall-mounted, recessed and/or mantel installed appliance. Select a suitable
location that is
not susceptible to moisture and is away from drapes, furniture and high traffic areas.
NOTE: Follow all National and local electrical codes.
Installation and Assembly

STEP A. Selection a dry wall to open a hole for fireplace box. Size of hole as below chart
Figure ( A )
Model Number
W
H
RIVA 50
33"
(83.82CM) 20.75” (52.71CM)
RIVA 60
47" (119.38CM) 20.75” (52.71CM)
RIVA 60
47" (119.38CM) 20.75” (52.71CM)
RIVA 72
69" (175.26CM) 20.75” (52.71CM)
RIVA 100
97" (246.38 CM) 20.75” (52.71CM)
STEP B. Fix the three wall anchors in each side of the fireplace box according to the dimensions
showed on the drawing. Figure (B)
Hole Size
(A)
(B )
W
H
RECESSED TO WALL INSTALLATION
FRAMING HOLE SIZE

( C )
(D)
STEP C. Take off the two screws in both sides of the glass panel. Figure ( C )
STEP D. Have two person to take the glass panel out of the fireplace box. Place it to a soft and
clean place. Figure ( D)
( E ) ( F ) ( G )
STEP E. Have two person to move the fireplace box to the wall hole.
If the appliance is fully recessed into the wall:
• Use the 6 screws (provided) to lock the appliance into the wall with the existing two side
flanges, see Figure ( E)
• Install the media and re-install the glass front.If partial recess into the wall:
• Use the four mounting metal brackets (supplied) to lock the appliance to the wall, see Figure ( F )
NOTE: Using the existing holes on sides of the appliance for recessing into wall.
STEP F. Fireplace will be like this after installation Figure ( G )

Due to the many different materials used on different walls, it is highly recommended
that you consult your local builder before you install this appliance on the wall.
A. Select a location that is not prone to moisture and is located at least 36" (914mm)
away from combustible materials such as curtain drapes, furniture, bedding, paper,
etc.
B. Have two people hold the appliance against the wall to determine the final
location.
C. Place unit face down on a soft, non-abrasive surface. Remove the bracket from
the back of the unit by removing the screws, refer to Figure 1.
D. Mark out location, then mount the bracket(s) onto the wall using the supplied
screws. This bracket
MUST have the hooks facing upward and be level. NOTE: It is strongly
recommended that the
mounting bracket (E) be
Screwed into the wall studs
Where possible. If the wall
Studs cannot be used, ensure
That the supplied plastic anchors are used to affix the bracket to the wall and
the bracket is adequately secured.
E. With the wall mounting bracket installed have two people lift the appliance up and
insert the two hooks
on the bracket into the two slots on the back of the appliance.
F. Check the appliance for stability ensuring that the bracket will not pull free from
the wall.
SF-BG40/50/60 Wall Bracket Illustrated
Wall Mounted Installation

SF-BG72 Wall Bracket Illustrated
HARD WIRING INSTALLATION
HARD WIRING CONNECTION
If it is necessary to hard wire this appliance, a qualified electrician must remove the cord connection, and wire
the appliance directly to the household wiring.
This appliance must be electrically connected and grounded in accordance with local codes, if hard wired. In
the absence of local codes, use the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada or the
current ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the United States.
A. Remove the cover plate from the right-side B. Remove the wire connectors from the power
bottom of the appliance by removing the three cord. The power cord may be discarded.
WARNING
TURN OFF THE APPLIANCE COMPLETELY AND LET COOL BEFORE SERVICING. ONLY A QUALIFIED SERVICE
PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
screws, as shown above.

C. Take the new cover plate, supplied in the hardware bag. Punch out the 7/8" (22.2mm) hole and install
a box connector through, into the junction box. Snap the box connector clamp onto the supply wires.
D. Using the wire connectors, connect the ground green wires (G), the common white wires (N)
together, then the hot black wires (L) and then the refer to Figure 3.
E. Reinstall the cover plate using the three screws, as shown in Figure 1.
Log set / Crystal / Pebble Ember Installation
(NOTE: Please make the installation according to the embers which you bought or selected.)
A. Glass front must be removed, and the appliance must be mounted in its final location
before the log set / crystal / pebble embers are installed.
B. If your fireplace come with log set, remove the log set from the package, put it to the fireplace
designed place. Figure 1.
C. If your fireplace come with CLEAN CRYSTAL or PEBBLE MEDIA: Crystal or pebbles media
may have a fine oil residue that needs to be cleaned prior to installation. Clean them with
mild dish soap, drain, rinse thoroughly and dry before placing into the tray.
D. Place the plastic tray (I ) to the fireplace designed place. Then carefully place crystal or pebbles
embers into the bottom tray on the front of the appliance as illustrated. Apply an even layer
from side to side. Figure 2, Figure 3.

Figure 1. Figure 2.
Figure 3. (Crystal medias) Figure 3. (Pebbles medias)
Read and understand this entire owner’s manual, including all safety information,
before plugging in or using this product. Failure to do so could result in electric shock,
fire, serious injury, or death.
Power
Plug the power cord into a 110~120 Volt 15 Amp grounded outlet (see IMPORTANT SAFETY
INFORMATION on Pages 2 and 3). Make sure the outlet is in good condition and that the plug is not
loose. NEVER exceed the maximum amperage for the circuit. DO NOT plug other appliances into the
same circuit.
Methods of Operation
This electric fireplace can be operated by the TOUCH PANEL, located on the UP right side glass
panel slot of the fireplace, or by the battery-powered REMOTE CONTROL.
The operation and functions of the two methods are the same.
Operation
Before operating, please review the IMPORTANT SAFETY INFORMAT ION on Pages 2 and 3, and
heed all warnings.

Touch Panel / Remote Control Operation
BUTTON FUNCTION ACTION & INDICATION
POWER
ON: Enables control panel functions and
remote control. Turns on flame effect.
OFF: Disables control panel functions and
remote control. Turns off flame effect.
1. Press once. Indicator light turns on.
Power turns on. All functions enabled.
2. Press again. Flame effect turns off. Unit
goes to standby. All functions turn off.
TEMP
1. Press once: Touch panel indicator becomes active.
2. Press again until desired setting is reached. Digital display shows setting circles as
below.
NOTE: Press the button for 5 seconds to switch between °C and °F
Touch Panel

TIMER
TIMER button: Controls timer settings to
turn off fireplace at selected time.
Settings range from 0.5 hours to 7.5 hours.
1. Press once. Indicator light turns on.
Timer is set to 0.5 hours.
2. Press again until desired setting is
reached. Indicator lights show setting.
FLAME
FLAME button: Makes flame effect
dimmer and brighter.
NOTE: Flame effect stays on until power
button is turned off. Flame effect must be
on for heater to turn on.
1. Press once. Flame brightness effect
gets changing.
2. Press again. until desired setting is
reached.
COLOR
COLOR button: Makes the color flame
effect changing.
NOTE: color effect stays on until power
button is turned off. Color flame effect
must be on for heater to turn on.
NOTE: this fireplace is with memory
function for flame.
1. Press once. Flame color effect gets
changing.
2. Press again until desired setting is
reached.
HEATER
HEATER button: Turns heater on and off.
NOTE: The heater only works when the
flame effect is on. If the flame effect is off,
the heater will not turn on.
NOTE: To prevent overheating, the heater
fan will blow cool air for 8-10 seconds
before the heater turns on, and after the
heater turns off.
1. Press once. Indicator lights up.
Fan blows cool air for 10 seconds. 750W
heater turns on and blows warm air.
2. Press again. Indicator lights up.
1500W heater turns on and blows hot air.
3. Press again. Heaters turn off.
The fan blows cool air for 10 seconds to
allow heater to cool down, then turns off.
NOTICE When the heater is first turned on, a slight odor may be present. This is normal and
should not occur again unless the heater is not used for a long period of time.
NOTICE To improve operation, aim the remote control at the front of the fireplace. DO NOT
press the buttons too quickly. Give the unit time to respond to each command.
Temperature Limiting Control
This heater is equipped with a Temperature Limiting Control. Should the heater reach an unsafe
temperature, the heater will automatically turn OFF. To reset:
1. Unplug the power cord from the outlet.
2. Turn the ON/OFF switch on the CONTROL PANEL to OFF. Wait 5 minutes.
3. Inspect the fireplace to make sure no vents are blocked or clogged with dust or lint. If they are,
use a vacuum to clean the vent areas.
4. With the POWER switch in the OFF position, plug the power cord back into the outlet.
5. If the problem continues, have your outlet and wiring inspected by a professional.

Remote Control Battery Information
• Small remote control uses one CR2025 battery (Included)
• Big remote control uses two AAA batteries (Not Included)
NOTE: Remote control battery used depends on the remote-control type which selected above.
NEVER dispose of batteries in fire. Failure to observe this precaution may result in an
explosion. Dispose of batteries at your local hazardous material processing center.
Cleaning
ALWAYS turn the heater OFF and unplug the power cord from the outlet before
cleaning, performing maintenance, or moving this fireplace. Failure to do so could result in
electric shock, fire, or personal injury.
NEVER immerse in water or spray with water. Doing so could result in electric shock,
fire, or personal injury.
Metal:
• Buff using a soft cloth, slightly dampened with a citrus oil-based product.
• DO NOT use brass polish or household cleaners as these products will damage the metal trim.
Glass:
• Use a good quality glass cleaner sprayed onto the cloth or towel. Dry thoroughly with a paper
towel or lint-free cloth.
• NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.
Vents:
• Use a vacuum or duster to remove dust and dirt from the heater and vent areas.
Plastic:
• Wipe gently with a slightly damp cloth and a mild solution of dish soap and warm water.
• NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.
Maintenance
Risk of electric shock! DO NOT OPEN any panels! No user-serviceable parts inside!
ALWAYS turn the heater OFF and unplug the power cord from the outlet before
cleaning, performing maintenance, or moving this fireplace. Failure to do so could result in
electric shock, fire, or personal injury.
Electrical and Moving Parts:
• The fan motors are lubricated at the factory and will not require lubrication.
• Electrical components are integrated in the fireplace and are not serviceable by the consumer.
Storage:
• Store heater in a clean dry place when not in use.
WARNING! NO SERVICING of the internal or electrical parts should be performed by the
consumer. Do not service the unit yourself.
Care and Maintenance

www.sunteck.ca
[email protected]