Sunwire SolSwitch SS1000 Service manual

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SS1000 - ADMINISTRATOR GUIDE
Version 2.0.130
VI S I T SOLSW I T C H .C O M

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SolSwitch –Administrator Guide
Table of Contents
INTRODUCTION............................................................................................................................................. 9
SYSTEM OVERVIEW.....................................................................................................................................10
SS1000 Hardware Specifications.............................................................................................................10
SS1000 Power Specifications ..................................................................................................................10
SS1000 Hardware Details........................................................................................................................ 10
CONNECTING THE SOLSWITCH ...................................................................................................................10
Connecting the Power.............................................................................................................................10
Connecting the Network......................................................................................................................... 11
Console Access........................................................................................................................................ 11
SOLSWITCH BEHIND NAT ............................................................................................................................ 11
ACCESSING THE INTERFACE FOR THE FIRST TIME ...................................................................................... 11
Web Interface ......................................................................................................................................... 11
Login........................................................................................................................................................ 11
SETTING UP SOLSWITCH USERS AND PERMISSIONS...................................................................................12
Portal User Types .................................................................................................................................... 12
Portal Permissions................................................................................................................................... 12
Portal Users.............................................................................................................................................12
CONFIGURING THE SOLSWITCH..................................................................................................................13
911 Provider Configuration..................................................................................................................... 13
API Permissions....................................................................................................................................... 13
Backup & Restore.................................................................................................................................... 14
Customer Management.......................................................................................................................... 15
DHCP Server Configuration..................................................................................................................... 15
Guardian..................................................................................................................................................15
Line Card Configuration ..........................................................................................................................16
Miscellaneous Settings ........................................................................................................................... 16
Monitoring and Debugging .....................................................................................................................16
NAT Settings............................................................................................................................................20
Network Interfaces .................................................................................................................................21
Portal Header Image ...............................................................................................................................21

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Recording Backup ...................................................................................................................................21
SIP Packet Post API..................................................................................................................................21
SIP Servers............................................................................................................................................... 22
SMTP Settings ......................................................................................................................................... 22
SNMP Configuration ............................................................................................................................... 22
SolSwitch System Updates...................................................................................................................... 22
Static IP Routes ....................................................................................................................................... 22
Toll Management....................................................................................................................................23
Trunks and Routing ................................................................................................................................. 24
Voicemail to Email Settings..................................................................................................................... 26
VOIP PROVISIONING ................................................................................................................................... 27
Feature Profiles.......................................................................................................................................28
Directory Profiles ....................................................................................................................................36
SIP Accounts............................................................................................................................................37
Device Provisioning.................................................................................................................................38
PROVISIONING AN AASTRA/MITEL .............................................................................................................40
Configuring the SolSwitch....................................................................................................................... 40
Configuring the Phone ............................................................................................................................ 40
Rebooting a Phone.................................................................................................................................. 40
PROVISIONING A POLYCOM IP PHONE .......................................................................................................40
Configuring the SolSwitch....................................................................................................................... 40
Configuring the Phone ............................................................................................................................ 41
Rebooting a Phone.................................................................................................................................. 41
PROVISIONING A CISCO SPA-122 ATA ........................................................................................................41
Configuring the SolSwitch....................................................................................................................... 41
Configuring the ATA................................................................................................................................ 41
Rebooting an ATA ................................................................................................................................... 42
PROVISIONING A Grandstream...................................................................................................................42
Configuring the SolSwitch....................................................................................................................... 42
Configuring the ATA................................................................................................................................ 42
Rebooting an ATA ................................................................................................................................... 42
PROVISIONING OTHER DEVICES..................................................................................................................42

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PHONE SYSTEM SETTINGS ..........................................................................................................................43
911 Information ......................................................................................................................................43
Caller ID Routing ..................................................................................................................................... 43
CID Override............................................................................................................................................ 44
DID Routing .............................................................................................................................................45
Extensions ...............................................................................................................................................45
Extension Speed-Dial Settings................................................................................................................. 50
Fax to Email.............................................................................................................................................51
Fax Switch ............................................................................................................................................... 51
Find-Me Follow-Me................................................................................................................................. 52
Interactive Voice Response (IVR)............................................................................................................ 53
API Digit Validation .................................................................................................................................55
Meet-Me Conference (Basic) ..................................................................................................................56
Meet-Me Conference (Advanced) ..........................................................................................................58
Meet-Me Conference (Feature Codes)...................................................................................................59
Miscellaneous Settings ........................................................................................................................... 59
Music on Hold .........................................................................................................................................60
Paging Groups ......................................................................................................................................... 61
Parking Lot Details ..................................................................................................................................62
Queues ....................................................................................................................................................62
Reason Codes..........................................................................................................................................67
Busy Reason Codes .................................................................................................................................67
Call Reason Codes ................................................................................................................................... 67
Ring Groups............................................................................................................................................. 68
Scheduled Routing .................................................................................................................................. 69
System Recordings.................................................................................................................................. 71
Time Rules............................................................................................................................................... 71
Virtual Extensions ................................................................................................................................... 76
Voicemail.................................................................................................................................................77
REPORTING AND MONITORING.................................................................................................................. 79
Agent Stats..............................................................................................................................................79
Call Detail Records ..................................................................................................................................79

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CDR Report Builder ................................................................................................................................. 80
Current Calls............................................................................................................................................81
Extension Time Report............................................................................................................................ 82
Live Agent Stats....................................................................................................................................... 82
Live Stats Report ..................................................................................................................................... 83
Live Queue Stats ..................................................................................................................................... 83
Queue Agent Busy Report....................................................................................................................... 84
Queue Alerts ........................................................................................................................................... 84
Queue Call Breakdown............................................................................................................................85
Queue Call Reason Report ......................................................................................................................86
Queue Service Level Report.................................................................................................................... 87
Scheduled Reporting...............................................................................................................................88
Toll Reports .............................................................................................................................................89
Queue Graphs ......................................................................................................................................... 89
SIP Ping Monitor Report ......................................................................................................................... 90
Voicemail Usage Report..........................................................................................................................90
TOOLS AND ADD-ONS .................................................................................................................................90
Create Queue Callback............................................................................................................................ 90
Outbound Faxes......................................................................................................................................91
SolCast..................................................................................................................................................... 91
Queue Assignment.................................................................................................................................. 95
SOLSWITCH SNMP DETAILS......................................................................................................................... 95
SolSwitch OIDs ........................................................................................................................................ 95
Other OIDs .............................................................................................................................................. 95
CALL FEATURES ...........................................................................................................................................95
Placing a Call ...........................................................................................................................................95
Receiving a Call ....................................................................................................................................... 96
Call Forwarding ....................................................................................................................................... 96
Recording a Call.......................................................................................................................................96
Parking a Call........................................................................................................................................... 97
Do Not Disturb (DND) ............................................................................................................................. 97
Roaming Extensions................................................................................................................................ 97

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Login/Logout of Queue ...........................................................................................................................97
Agent Ready/Not Ready.......................................................................................................................... 98
Call Monitoring ....................................................................................................................................... 98
A. Silent Mode................................................................................................................................. 98
B. Coaching Mode ........................................................................................................................... 98
C. Barge-In Mode ............................................................................................................................ 98
Paging Groups ......................................................................................................................................... 99
Anonymous Calling .................................................................................................................................99
Call Transfer ............................................................................................................................................99
Telephone Feature Codes .......................................................................................................................99
Speed-Dial Keys..................................................................................................................................... 101
VOICEMAIL ................................................................................................................................................102
Accessing the Voicemail........................................................................................................................ 102
Types of Greetings ................................................................................................................................103
A. Busy Greeting............................................................................................................................ 103
B. Unavailable Greeting ................................................................................................................ 103
C. Temporary Greeting.................................................................................................................. 103
Leaving a Message in a Mailbox............................................................................................................ 103
Logging Into your Mailbox ....................................................................................................................104
The First Time You Log In...................................................................................................................... 105
Voicemail Menu Options ...................................................................................................................... 105
A. Main Menu................................................................................................................................ 105
B. Greetings................................................................................................................................... 105
C. Mailbox Options........................................................................................................................105
D. During Message Playback .........................................................................................................106
E. After Message Playback............................................................................................................106
F. Advanced Options..................................................................................................................... 106
G. Advanced Options..................................................................................................................... 106
GLOSSARY..................................................................................................................................................107

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SolSwitch –Administrator Guide
INTRODUCTION
Congratulations on your purchase of the SolSwitch!
SolSwitch is a feature-rich IP based telephone system that is easily customizable; providing enhanced
functionality tailored to suit your business requirements. In addition, the SolSwitch has a scalable,
modular design allowing your business to add to its hardware package, as required.
Sunwire’s system is especially suited for businesses whose offices and employees are dispersed
geographically and are looking to increase voice communication without incurring long distance charges.
Sunwire Inc. will develop custom software packages and provide IT services to improve the efficiency,
effectiveness and productivity for our clients’ businesses.
Sincerely,
Jason Legault
Sunwire Inc.

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SYSTEM OVERVIEW
SS1000 Hardware Specifications
Form Factor: 1U Rack Mount
Processor: Intel Xeon E3 3.1GHz
HD Storage: 500 GB (Hardware RAID 1 / Mirroring)
RAM: 8 GB
Solid State Drives (SSD): Optional
Expansion Slots: 1
Dimensions: 16.8" x 14" x 1.7" (W x D x H)
Power: 260W / 120V Power Supply
SS1000 Power Specifications
Idle
Watts: 32.7
Amps: 0.189
kVA: 0.0327
BTU/hr: 111.57
Test Voltage: 122v
Load
Watts: 37
Amps: 0.232
kVA: 0.037
BTU/hr: 126.24
Test Voltage: 122v
SS1000 Hardware Details
CONNECTING THE SOLSWITCH
Connecting the Power
Included with the SolSwitch is a North America 120V power cable. Connect the power cable from the
SolSwitch to a surge protector or UPS (uninterrupted power supply).