Supero C9Z390-CG-IW User manual

C9Z390-CG-IW
USER’S MANUAL
Revision 1.0a

The information in this User’s Manual has been carefully reviewed and is believed to be accurate. The
vendor assumes no responsibility for any inaccuracies that may be contained in this document, makes
no commitment to update or to keep current the information in this manual, or to notify any person
or organization of the updates. Please Note: For the most up-to-date version of this manual,
please see our website at www.supermicro.com.
Super Micro Computer, Inc. ("Supermicro") reserves the right to make changes to the product de-
scribed in this manual at any time and without notice. This product, including software and documenta-
tion, is the property of Supermicro and/or its licensors, and is supplied only under a license. Any use or
reproduction of this product is not allowed, except as expressly permitted by the terms of said license.
IN NO EVENT WILL SUPERMICRO BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDEN-
TAL, SPECULATIVE OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OR INABILITY
TO USE THIS PRODUCT OR DOCUMENTATION, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. IN PARTICULAR, SUPERMICRO SHALL NOT HAVE LIABILITY FOR ANY
HARDWARE, SOFTWARE, OR DATA STORED OR USED WITH THE PRODUCT, INCLUDING THE
COSTS OF REPAIRING, REPLACING, INTEGRATING, INSTALLING OR RECOVERING SUCH
HARDWARE, SOFTWARE, OR DATA.
Any disputes arising between manufacturer and customer shall be governed by the laws of Santa
Clara County in the State of California, USA. The State of California, County of Santa Clara shall be
the exclusive venue for the resolution of any such disputes. Super Micro's total liability for all claims
will not exceed the price paid for the hardware product.
FCC Statement: This equipment has been tested and found to comply with the limits for a class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instruc-
tions, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interfer-
ence to radio or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment to an outlet on a circuit different from that to which the
receiver is connected.
•Consult the authorized dealer or an experienced radio/TV technician for help.
California Best Management Practices Regulations for Perchlorate Materials: This Perchlorate warning
applies only to products containing CR (Manganese Dioxide) Lithium coin cells. “Perchlorate Material-
special handling may apply. See www.dtsc.ca.gov/hazardouswaste/perchlorate”
WARNING: This product can expose you to chemicals including
lead, known to the State of California to cause cancer and birth
defects or other reproductive harm. For more information, go
to www.P65Warnings.ca.gov.
!
Manual Revision 1.0a
Release Date: May 14, 2019
Unless you request and receive written permission from Super Micro Computer, Inc., you may not copy
any part of this document.
Information in this document is subject to change without notice. Other products and companies referred
to herein are trademarks or registered trademarks of their respective companies or mark holders.
Copyright © 2019 by Super Micro Computer, Inc. All rights reserved.
Printed in the United States of America

iii
Preface
This manual is written for system integrators, PC technicians, and
knowledgeable PC users. It provides information for the installation and
use of the C9Z390-CG-IW motherboard.
Manual Organization
Chapter 1 describes the features, specications and performance of
the motherboard, and provides detailed information on the Intel® Z390
chipset.
Chapter 2 provides hardware installation instructions. Read this chap-
ter when installing the processor, memory modules and other hardware
components into the system.
If you encounter any problems, see Chapter 3, which describes trouble-
shooting procedures for video, memory and system setup stored in the
CMOS.
Chapter 4 includes an introduction to the BIOS, and provides detailed
information on running the CMOS Setup utility.
Appendix A provides BIOS Error Beep Codes.
Appendix B lists software program installation instructions.
Appendix C contains UEFI BIOS Recovery instructions.
Preface

iv
Conventions Used in the Manual
Special attention should be given to the following symbols for proper
installation and to prevent damage done to the components or injury
to yourself:
Attention! Critical information to prevent damage to the com-
ponents or injury to yourself.
Important: Important information given to ensure proper sys-
tem installation or to relay safety precautions.
Note: Additional Information given to differentiate various mod-
els or provides information for correct system setup.
Supermicro C9Z390-CG-IW Motherboard User’s Manual
Checklist
Congratulations on purchasing your computer motherboard from an ac-
knowledged leader in the industry. Supermicro boards are designed with
the utmost attention to detail to provide you with the highest standards
in quality and performance.
Please check that the following items have all been included with your
motherboard. If anything listed here is damaged or missing, contact
your retailer.
The following items are included in the retail box:
• One (1) Supermicro Motherboard
• Two (2) SATA cables
• One (1) I/O shield
• One (1) Quick Reference Guide
• One (1) Driver CD
• Two (2) WiFi Antennas

v
Standardized Warning Statements
Standardized Warning Statements
The following statements are industry-standard warnings, provided to
warn the user of situations which have the potential for bodily injury.
Should you have questions or experience difculty, contact Supermicro's
Technical Support department for assistance. Only certied technicians
should attempt to install or congure components.
Read this section in its entirety before installing or conguring compo-
nents in the Supermicro chassis.
Battery Handling
Warnung
Bei Einsetzen einer falschen Batterie besteht Explosionsgefahr. Ersetzen
Sie die Batterie nur durch den gleichen oder vom Hersteller empfohlenen
Batterietyp. Entsorgen Sie die benutzten Batterien nach den Anweisungen
des Herstellers.
Warning!
There is a danger of explosion if the battery is replaced incorrectly. Re-
place the battery only with the same or equivalent type recommended
by the manufacturer. Dispose of used batteries according to the manu-
facturer's instructions
電池の取り扱い
電池交換が正しく行われなかった場合、破裂の危険性があります。 交換する電池はメー
カーが推奨する型、または同等のものを使用下さい。 使用済電池は製造元の指示に従
って処分して下さい。
警告
电池更换不当会有爆炸危险。请只使用同类电池或制造商推荐的功能相当的电池更
换原有电池。请按制造商的说明处理废旧电池。
警告
電池更換不當會有爆炸危險。請使用製造商建議之相同或功能相當的電池更換原有
電池。請按照製造商的說明指示處理廢棄舊電池。
Attention
Danger d'explosion si la pile n'est pas remplacée correctement. Ne la
remplacer que par une pile de type semblable ou équivalent, recom-
mandée par le fabricant. Jeter les piles usagées conformément aux
instructions du fabricant.

vi
¡Advertencia!
Existe peligro de explosión si la batería se reemplaza de manera incor-
recta. Reemplazar la batería exclusivamente con el mismo tipo o el
equivalente recomendado por el fabricante. Desechar las baterías gasta-
das según las instrucciones del fabricante.
Supermicro C9Z390-CG-IW Motherboard User’s Manual
경고!
배터리가 올바르게 교체되지 않으면 폭발의 위험이 있습니다. 기존 배터리와 동일
하거나 제조사에서 권장하는 동등한 종류의 배터리로만 교체해야 합니다. 제조사
의 안내에 따라 사용된 배터리를 처리하여 주십시오.
Waarschuwing
Er is ontplofngsgevaar indien de batterij verkeerd vervangen wordt. Ver-
vang de batterij slechts met hetzelfde of een equivalent type die door de
fabrikant aanbevolen wordt. Gebruikte batterijen dienen overeenkomstig
fabrieksvoorschriften afgevoerd te worden.
Product Disposal
Warning!
Ultimate disposal of this product should be handled according to all na-
tional laws and regulations.
!הרהזא
שי .הניקת אל ךרדב הפלחוהו הדימב הללוסה לש ץוציפ תנכס תמייק
ףילחהל
.תצלמומ ןרצי תרבחמ םאותה גוסב הללוסה תא
.ןרציה תוארוה יפל עצבל שי תושמושמה תוללוסה קוליס
           
 
          
       

vii
Standardized Warning Statements
製品の廃棄
この製品を廃棄処分する場合、国の関係する全ての法律・条例に従い処理する必要が
ありま す。
警告
本产品的废弃处理应根据所有国家的法律和规章进行。
警告
本產品的廢棄處理應根據所有國家的法律和規章進行。
Warnung
Die Entsorgung dieses Produkts sollte gemäß allen Bestimmungen und
Gesetzen des Landes erfolgen.
¡Advertencia!
Al deshacerse por completo de este producto debe seguir todas las leyes
y reglamentos nacionales.
Attention
La mise au rebut ou le recyclage de ce produit sont généralement soumis
à des lois et/ou directives de respect de l'environnement. Renseignez-
vous auprès de l'organisme compétent.
Waarschuwing
De uiteindelijke verwijdering van dit product dient te geschieden in over-
eenstemming met alle nationale wetten en reglementen.
경고!
이 제품은 해당 국가의 관련 법규 및 규정에 따라 폐기되어야 합니다.
רצומה קוליס
!הרהזא
.הנידמה יקוחו תויחנהל םאתהב תויהל בייח הז רצומ לש יפוס קוליס
             

viii
Supermicro C9Z390-CG-IW Motherboard User’s Manual
Contacting Supermicro
Headquarters
Address: Super Micro Computer, Inc.
980 Rock Ave.
San Jose, CA 95131 U.S.A.
Tel: [phone]
Fax: [phone]
Email: [e-mail] (General Information)
[email protected] (Technical Support)
Website: www.supermicro.com
Europe
Address: Super Micro Computer B.V.
Het Sterrenbeeld 28, 5215 ML
's-Hertogenbosch, The Netherlands
Tel: [phone]
Fax: [phone]
Email: [email protected] (General Information)
[email protected] (Technical Support)
[email protected] (Customer Support)
Website: www.supermicro.nl
Asia-Pacic
Address: Super Micro Computer, Inc.
3F, No. 150, Jian 1st Rd.
Zhonghe Dist., New Taipei City 235
Taiwan (R.O.C)
Tel: [phone]
Fax: [phone]
Email: [email protected]
Website: www.supermicro.com.tw

ix
Contacting Supermicro
Where to Find More Information
For your system to work properly, please follow the links below to
download all necessary drivers/utilities and the user's manual for your
motherboard.
Supermicro product manuals: http://www.supermicro.com/support/
manuals/
Product Drivers and utilities: https://www.supermicro.com/wftp/driver/
If you have any questions, please contact our support team at support@
supermicro.com.

x
Table of Contents
Preface
Chapter 1 Introduction
1-1 Overview .............................................................................. 1-1
1-2 Chipset Overview .................................................................. 1-1
1-3 Motherboard Features ............................................................ 1-2
1-4 Special Features .................................................................... 1-4
1-5 PC Health Monitoring.............................................................. 1-4
1-6 ACPI Features ....................................................................... 1-5
1-7 Power Supply ........................................................................ 1-6
1-8 Super I/O ............................................................................. 1-6
Chapter 2 Installation
2-1 Installation Components and Tools Needed ............................... 2-1
2-2 Static-Sensitive Devices.......................................................... 2-2
2-3 Processor and Heatsink Installation.......................................... 2-3
2-4 Installing DDR4 Memory ......................................................... 2-8
2-5 Motherboard Installation ....................................................... 2-10
2-6 Connectors/IO Ports............................................................. 2-12
2-7 Connecting Cables ............................................................... 2-21
2-8 Jumper Settings .................................................................. 2-27
2-9 Onboard Indicators .............................................................. 2-30
2-10 Hard Drive Connections ........................................................ 2-31
Chapter 3 Troubleshooting
3-1 Troubleshooting Procedures..................................................... 3-1
3-2 Technical Support Procedures .................................................. 3-3
3-3 Frequently Asked Questions .................................................... 3-4
3-4 Battery Removal and Installation ............................................. 3-5
3-5 Returning Motherboard for Service........................................... 3-6
Chapter 4 UEFI BIOS
4-1 Introduction .......................................................................... 4-1
4-2 EZ Mode ............................................................................... 4-3
4-3 Overclocking ......................................................................... 4-4
4-4 CPU ................................................................................... 4-18
4-5 Memory .............................................................................. 4-24
Supermicro C9Z390-CG-IW Motherboard User’s Manual

xi
Table of Contents
4-6 Advanced............................................................................ 4-26
4-7 H/W Monitor ....................................................................... 4-38
4-8 Save & Exit......................................................................... 4-40
4-9 BIOS Update ....................................................................... 4-42
Appendix A BIOS Error Beep Codes
A-1 BIOS Error Beep Codes .......................................................... A-1
Appendix B Software Installation Instructions
B-1 Installing Drivers ................................................................... B-1
B-2 Conguring SuperDoctor®5 ................................................... B-2
Appendix C UEFI BIOS Recovery Instructions
C-1 An Overview to the UEFI BIOS ................................................ C-1
C-2 How to Recover the UEFI BIOS Image (the Main BIOS Block) ..... C-1
C-3 To Recover the Main BIOS Block Using a USB-Attached Device.... C-2

xii
Supermicro C9Z390-CG-IW Motherboard User’s Manual
Notes

Chapter 1: Introduction
1-1
Chapter 1
Introduction
1-1 Overview
About this Motherboard
The C9Z390-CG-IW motherboard supports a single 8th/9th Generation
Intel® Core™ i9/i7/i5/i3/Pentium®/Celeron® processor in an LGA1151
socket. With the Intel® Z390 chipset built in, the C9Z390-CG-IW moth-
erboard offers substantial system performance and storage capability for
overclocking platforms in a sleek package. Please refer to our website
(http://www.supermicro.com/products/) for processor and memory sup-
port updates.
1-2 Chipset Overview
Intel Z390 Express Chipset Features
• Direct Media Interface (up to 10 Gb/s transfer, Full Duplex)
• Intel Matrix Storage Technology and Intel Rapid Storage Technology
• Dual NAND Interface
• Intel I/O Virtualization (VT-d) Support
• Intel Trusted Execution Technology Support
• PCI-Express 3.0 Interface (up to 8 GT/s)
• SATA Controller (up to 6Gb/sec)
• Advanced Host Controller Interface (AHCI)

1-2
Supermicro C9Z390-CG-IW Motherboard User’s Manual
1-3 Motherboard Features
CPU Single 8th/9th Gen Intel Core i9/i7/i5/i3/Pentium/
Celeron processor in an LGA1151 H4 type socket (Up
to 120W TDP)
Memory Two slots support up to 64GB (available only for se-
lected 9th Gen processors) of unbuffered, non-ECC,
DDR4 memory with speeds of 2666/2400 MHz (by CPU)
or 4000+MHz (OC) DDR4 memory
Dual-channel memory
DIMM sizes
UDIMM 4GB/8GB/16GB; 32GB (available only
for selected 9th Gen processors)
Chipset Intel Z390 chipset
Expansion Slots One (1) PCI-E 3.0 x16 slot
One (1) PCI-E x4 2280 M.2 (M-key)
One (1) PCI-E x4/SATA 2280 M.2 (M-key)
One (1) E-Key M.2 2230 (pre-installed WiFi module)
Network
Connections
Intel I219V Network Controller
One (1) RJ45 port with Link and Activity LEDs on the
I/O back panel
I/O Devices Hard Drive Connections
SATA 3.0 (6Gb/s) Four (4) SATA0~3 via Intel Z390
RAID 0, 1, 5, and 10
USB Devices
One (1) USB 3.1 Gen 2 Type C port on the I/O back panel
Three (3) USB 3.1 Gen 2 Type A ports on the I/O back
panel
One (1) front accessible USB 3.1 Gen 2 Type C header
Two (2) USB 3.1 Gen 1 ports on the I/O back panel
Two (2) front accessible USB 3.1 Gen 1 connections
via one header
Keyboard/Mouse
One PS/2 Keyboard/Mouse port on the I/O back panel
Other I/O Ports
One (1) DisplayPort 1.2b port
One (1) HDMI 2.0a port

Chapter 1: Introduction
1-3
Audio
One (1) High Denition Audio 7.1 channel connector
supported by Realtek ALC1220 on the back panel
One (1) Front Panel Audio header
Super I/O
Nuvoton NCT6792D-B
BIOS 128/256Mb AMI BIOS® SPI Flash BIOS
DMI 2.8, PCI 3.0, ACPI 3.0, BIOS rescue hot-key, SPI
dual/quad speed support, Overclock support
Power
Configuration
ACPI Power Management (S3/S4/S5)
Power Button Override Mechanism
Power-on mode for AC power recovery
Health
Monitoring
CPU Monitoring
Onboard monitors: +1.8V, +3.3V, +5V, +/- 12V,
+3.3V Stby, +5V Stby, VBAT, HT, Memory, PCH
Temperature, System Temperature, Memory
Temperature
CPU/System overheat LED
CPU Thermal Trip support
Fan Control
Two (2) 4-pin fan headers
Multi-speed fan control via onboard Super I/O
System
Management
PECI (Platform Environment Conguration Interface)
2.0 support
System resource alert via SuperDoctor®5
SuperDoctor 5
Chassis Intrusion header and detection
CD Utilities BIOS ash upgrade utility
Drivers and software for Intel Z390 chipset utilities
LED Indicators Power/suspend state
Dimensions Mini-ITX form factor (6.7" x 6.7") (170.18 mm x
170.18 mm)

1-4
Supermicro C9Z390-CG-IW Motherboard User’s Manual
1-4 Special Features
Recovery from AC Power Loss
Basic I/O System (BIOS) provides a setting for you to determine how
the system will respond when AC power is lost and then restored to
the system. You can choose for the system to remain powered off, (in
which case you must press the power switch to turn it back on), or for
it to automatically return to a power-on state. See the Advanced BIOS
Setup section to change this setting. The default setting is Last State.
1-5 PC Health Monitoring
This section describes the PC health monitoring features of the board.
All have an onboard System Hardware Monitoring chip that supports PC
health monitoring. An onboard voltage monitor will scan these onboard
voltages continuously: +1.8V, +3.3V, +5V, +/- 12V, +3.3V Stby, +5V
Stby, VBAT, HT, Memory, PCH Temperature, and System Temperature.
Once a voltage becomes unstable, a warning is given, or an error mes-
sage is sent to the screen. The user can adjust the voltage thresholds
to dene the sensitivity of the voltage monitor.
Fan Status Monitor with Firmware Control
PC health monitoring in the BIOS can check the RPM status of the cool-
ing fans. The onboard CPU and chassis fans are controlled by Thermal
Management via SIO.
Environmental Temperature Control
The thermal control sensor monitors the CPU temperature in real time
and will turn on the thermal control fan whenever the CPU temperature
exceeds a user-dened threshold. The overheat circuitry runs indepen-
dently from the CPU. Once the thermal sensor detects that the CPU
temperature is too high, it will automatically turn on the thermal fans to
prevent the CPU from overheating. The onboard chassis thermal circuitry
can monitor the overall system temperature and alert the user when the
chassis temperature is too high.
Note: To avoid possible system overheating, please be sure to
provide adequate airow for your system.

Chapter 1: Introduction
1-5
System Resource Alert
This feature is available when the system is used with SuperDoctor 5
in the Windows and Linux operating systems. SuperDoctor is used to
notify the user of certain system events. For example, you can also
congure SuperDoctor to provide you with warnings when the system
temperature, CPU temperatures, voltages, and fan speeds go beyond
predened thresholds.
1-6 ACPI Features
ACPI stands for Advanced Conguration and Power Interface. The ACPI
specication denes a exible and abstract hardware interface that
provides a standard way to integrate power management features
throughout a PC system, including its hardware, operating system and
application software. This enables the system to automatically turn on
and off peripherals such as CD-ROMs, network cards, hard disk drives
and printers.
In addition to enabling operating system-directed power management,
ACPI also provides a generic system event mechanism for Plug and Play,
and an operating system-independent interface for conguration control.
ACPI leverages the Plug and Play BIOS data structures, while providing
a processor architecture-independent implementation that is compatible
with Windows® 7, Windows 8, and Windows 2008 Operating Systems.
Slow Blinking LED for Suspend-State Indicator
When the CPU goes into a suspend state, the chassis power LED will start
to blink to indicate that the CPU is in the suspend mode. When the user
presses any key, the CPU will wake up, and the LED will automatically
stop blinking and remain on.

1-6
Supermicro C9Z390-CG-IW Motherboard User’s Manual
1-7 Power Supply
As with all computer products, a stable power source is necessary for
proper and reliable operation. It is even more important for processors
that have high CPU clock rates or overclocked processors.
This motherboard accommodates a 24-pin ATX power supply. Although
most power supplies generally meet the specications required by the
CPU, some are inadequate. In addition, the 12V 8-pin power connector
located at JPW2 is also required to ensure adequate power supply to the
system. Also your power supply must supply 1.5A for the Ethernet ports.
Attention! To prevent damage to the power supply or mother-
board, please use power supplies that contain 24-pin and 8-pin
power connectors. Be sure to connect these connectors to the
24-pin (JPW1) and the 8-pin (JPW2) power connectors on the
motherboard.
It is strongly recommended that you use a high quality power supply
that meets ATX power supply Specication 2.02 or above. It must also
be SSI compliant. (For more information, please refer to the website
at http://www.ssiforum.org/). Additionally, in areas where noisy power
transmission is present, you may choose to install a line lter to shield
the computer from noise. It is recommended that you also install a power
surge protector to help avoid problems caused by power surges.
1-8 Super I/O
The Super I/O provides functions that comply with ACPI (Advanced Con-
guration and Power Interface), which includes support of legacy and
ACPI power management through an SMI or SCI function pin. It also
features auto power management to reduce power consumption.

Chapter 1: Introduction
1-7
C9Z390-CG-IW Motherboard Image
Note: All graphics shown in this manual were based upon the latest
PCB Revision available at the time of publishing of the manual. The
motherboard you've received may or may not look exactly the same
as the graphics shown in this manual.

1-8
Supermicro C9Z390-CG-IW Motherboard User’s Manual
C9Z390-CG-IW Motherboard Layout
JD1JWD1
JCMOS
JL1
JPME2
JSD1
LED2 LED5
I-SATA1 I-SATA0
JPW1
JRF1
JVR1
CPU LED DIMM LED VGA LED BOOT LED
JPW2
LED1
JF1
JP1
C
C
A A
A
C
C
C
A A
DESIGNED IN USA
REV:1.01
BAR CODE
C9Z390-CG-IW
MAC CODE
C C
A
A
CPU SLOT7 PCI-E 3.0 X16
HD AUDIO
USB 2/3(3.0)
PCI-E M.2-M1
2280
MH12
USB 8(3.1)
USB 6/7(3.1)
PCI-E M.2-E1
USB 4/5(3.1)
B1 HDMI/DP
DIMMA1
DIMMB1
SYS_FAN1
JRLED1
CPU_FAN1
KB/MOUSE
USB 0/1(3.0)
I-SATA3 I-SATA2
LAN1
AUDIO FP
WiFi+BT
PCH
Important Notes to the User
• See Chapter 2 for detailed information on jumpers, I/O ports and
JF1 front panel connections.
• " " indicates the location of "Pin 1".
• Jumpers not indicated are for testing only.
• When LED1 (Onboard Power LED Indicator) is on, system power
is on. Unplug the power cable before installing or removing any
components.