SureCall Force5 2.0 User manual

Force5 2.0™
Voice and 4G LTE Cellular Booster Kit with Built-in Sentry
Remote Monitoring

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Thank you for purchasing SureCall’s Force5 2.0 voice and 4G LTE cellular booster kit with built-in Sentry. Force5
2.0 was specically designed to eliminate frustrations over dropped calls and slow 4G data along with the ability to
monitor and adjust booster performance o site.
If you have any questions during setup, please reach out to our US-based experienced support technicians:
Call: 1-888-365-6283
Email: [email protected]
Or, chat: www.surecall.com, 7:00 am – 5:00 pm PST, Monday – Friday
Watch installation, optimiza-
tion and troubleshooting
techniques in our SureCall
University YouTube channel
@SureCall Stay up to date with all
things SureCall
How It Works
SureCall’s Force5 2.0 cellular boosting function uses a high-quality bidirectional signal booster that enhances
signals to areas that are prone to weak cellular coverage. It works with two types of antennas:
1) An outdoor antenna that communicates with the cell tower.
2) A set of Indoor antennas that communicate with your mobile devices.
Signals sent from a cell tower are received by the outdoor antenna, amplied by the booster and then sent to your
phone via the indoor antennas. When your phone transmits, the signal is sent to the indoor antennas, and then
sent to the cell tower via the outdoor antenna.
How It Works
b) Two indoor antenna option
a) Four Indoor antenna option
Booster
Outdoor Antenna
Indoor Antennas
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

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SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Table of Contents
How It Works..................................................................................................................................................2
Package Contents .........................................................................................................................................4
Kit Options .....................................................................................................................................................4
Before Installation ..........................................................................................................................................6
Installation Overview......................................................................................................................................6
Section 1: Booster Installation......................................................................................................... 7
Step 1. Find the Area Outside with the Strongest Signal .............................................................................7
Step 2. Install the Outdoor Antenna...............................................................................................................7
Installing a Yagi Antenna ............................................................................................................................8
Installing an Optional Omni Antenna...........................................................................................................9
Step 3. Install the Indoor Antennas .............................................................................................................10
For Each Indoor Dome Antenna: .............................................................................................................10
Step 4. Install the Signal Booster.................................................................................................................12
Booster Conguration..................................................................................................................................13
DIP Switches and Lights ..........................................................................................................................13
Adjusting Booster Attenuation..................................................................................................................14
Section 2: Booster Operation and Troubleshooting ..................................................................... 16
Troubleshooting ...........................................................................................................................................17
Section 3: Built-in Sentry ............................................................................................................... 18
Sentry Conguration ....................................................................................................................................18
Software Installation.................................................................................................................................18
Sentry Operation..........................................................................................................................................20
Section 4: Specications ............................................................................................................... 26
Kitting Information........................................................................................................................................27
Section 5: FCC & Safety Information............................................................................................. 28
Section 6: Product Warranty.......................................................................................................... 29
Warranty Periods .....................................................................................................................................29
Three-Year Product Warranty ...................................................................................................................29
Limitations of Warranty, Damages and Liability.........................................................................................29
Table of Contents

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Package Contents
1. Unpack all package contents. For missing or damaged items, contact your reseller. Keep the carton and
packing material to store the product in case you need to return it.
2. Turn over the signal booster and record the model and serial number for reference:
Serial #: _____________________________________________________________________________
Purchase Date: _______________________________________________________________________
Kit Options
Force5 2.0 signal booster kits:
QTY Description
Included in kit 1
🅐1/ea SureCall Force5 2.0 booster and power supply
🅑1 Outdoor Yagi antenna
🅒1 30 ft. length of SC-400 coax cable (connects booster to outdoor antenna)
🅓1/ea Lightning protector and 2 ft. SC-400 NN cable (connects to Lightning protector)
🅔1 20 ft. cable to connect to splitter
🅕1 4-Way splitter
🅖4 75 ft. length of SC-400 coax cable (connects the booster to the indoor antennas)
🅗4Indoor dome antennas
Package Contents
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

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SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Package Contents
Included in kit 2
🅐1/ea SureCall Force5 2.0 booster and power supply
🅑1 Outdoor Yagi antenna
🅒1 30 ft. length of SC-400 coax cable (connects booster to outdoor antenna)
🅓1/ea Lightning protector and 2 ft. SC-400 NN cable (connects to Lightning
protector)
🅔1 20 ft. cable to connect to splitter
🅕1 2-Way splitter
🅖2 75 ft. length of SC-400 coax cable (connects the booster to the indoor
antennas)
🅗2Indoor dome antennas

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Before Installation
Before installation, make note of these important factors:
• A “soft install” is recommended for each section of your installation before permanent placement of
parts.
• The booster will need to be close enough to an existing electrical outlet.
• A minimum of 50 ft. of separation between the outdoor antenna and indoor antennas is recommended.
• There will need to be sucient cable length between planned outdoor antenna location and booster connector.
• There will need to be sucient cable length between planned indoor antenna location and booster connector.
Additional cable may be purchased if needed.
Installation Overview
1. Find the outside area that has the strongest signal. (See page 7).
2. Install the outdoor antenna in the area identied in step 1. (See page 7).
3. Install the indoor antennas where increased signal is needed. (See page 10).
4. Mount the signal booster, connect the outdoor and indoor antenna cables to the signal booster, and connect
the booster to an AC power source. (See page 12).
Before Installation
FCC 27.5 (d)(4) Statement: Fixed, mobile, and portable (hand-held) stations operating in the 1710-1755 MHz band as well as mobile and
portable stations operating in the 1695-1710 MHz and 1755-1780 MHz bands are limited to 1 watt EIRP. Fixed stations operating in the
1710-1755 MHz band are limited to a maximum antenna height of 10 meters above ground. Mobile and portable stations operating in these
bands must employ a means for limiting power to the minimum necessary for successful communications.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

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SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Section 1: Booster Installation
Step 1. Find the Area Outside with the Strongest Signal
Finding Your Strongest Cellular Signal
To send and receive cell phone calls you need to have an adequate cellular signal. This usually means having to
be somewhat close to a cell phone tower. Your cellular signal is measured in decibels (dB), which represents the
power of the signal. Signal readings appear as a negative number, for example -85 dB. The stronger your signal
is the closer it gets to zero. As the illustration below shows a -50 dB signal reading is very strong while a signal
reading of -100 dB and above is very weak.
How to Determine Your dB Signal Reading
• Using an iPhone: Dial *3001#12345#*, a Field Test screen will appear press down on the home button for a
few seconds so your dB reading will appear in the upper left hand corner.
• Using an Android: Download the “Network Signal Info” within the Google Play store. Once installed, you will be
able to view your dB strength.
• Internet: Go to: www.speedtest.net to test your 3G and 4G data rates.
• Alternatively, you may purchase a SureCall Signal Meter (SC-meter-01)* which detects and displays the current
signal levels.
*
The SureCall Signal Meter may be used to read signal levels to identify the best location for an antenna, as well as,
identify the optimum angle at which to aim a directional outside antenna when connected to the antenna using a
provided cable.
Signal Strength
Excellent
-50 dB -60 dB -70 dB -80 dB -90 dB -100 dB
Good
Poor
Step 2. Install the Outdoor Antenna
The Force5 2.0 kit comes with one directional outside Yagi cellular antenna - however an outside omni antenna
may also be used.
A directional Yagi antenna works best when facing the direction of the nearest cellular tower being used by
your carrier
An omni antenna receives and sends signals in a 360º radius.
Booster Installation

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Booster Installation
Before proceeding, please note:
• For both antenna options, mount the outside antenna in the location identied
in step 1 and as high as possible. Ensure that the mounting area has at least a
12-inch radius clear of obstructions and other radiating elements.
• For best performance, place the outside antenna at least 50 feet from the inside
antenna (see graphic “Antenna Separation”).
• Always orient directional antennas to point away from other system antennas
(see illustration, “Antenna Aiming”).
• Note that if the mounting area is prone to weak cellular signals or if dense
building materials partially block the signal, the booster will operate at its default gain setting.
A
nt
e
nn
a
S
epar
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Required distance between
indoor & outdoor antennas
Outdoor/ Indoor Antenna Separation
A minimum of 50 ft. of separation between
the outdoor antenna and indoor antennas is
recommended for best performance.
Reducing antenna separation will reduce
the coverage provided by the booster and
generally, additional separation will provide better
performance.
Antenna Separation
Installing a Yagi Antenna
IMPORTANT: For boosters enhancing T-Mobile’s AWS frequencies, the FCC has stated for consumer signal boosters operating as a xed station in the 1710 - 1755
MHz uplink 2110 - 2155 downlink bands, the users or installation manual must contain the 30 foot height restriction requirements per FCC 27.50(d)(4).
OK
Antenna Aiming
Outdoor Yagi
Planned
booster
location
Outdoor
Cable
SC-400
Outside Antenna Assembly
Nut
Washer U-bolt
Bracket
Drip Hole
RG6 Cable
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

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SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]
Booster Installation
Before installing a Yagi, or directional antenna, note that the antenna should be mounted on a pole or pipe (not
provided), at the highest possible location and mounted horizontally, aimed in the direction of your nearest cell
tower. To nd the location of your carrier’s closest cell tower, go to www.antennasearch.com.
Ensure that the mounting area has at least a 12-inch radius clear of obstructions and other radiating elements and
orient the antenna with the drip hole at the bottom.
Once you have identied your install location, assemble the u-bolt, bracket, nuts and washers onto a pole or pipe
(not provided) as shown in the illustration. Keep the connections loose enough to allow the antenna to rotate until
the optimum direction is found.
Once the outside antenna is secured to a pipe or pole, connect antenna to cable connector of end of the 30 ft.
length of cable and run along route to planned location of your booster.
Installing an Optional Omni Antenna
The omni antenna is omni-directional, which receives and sends signals in a 360º radius. The provided hardware
allow for either a surface mount or pole-mount. The antenna should be mounted in an upright position. See
illustration.
Note: Do not collocate antennas or operate the outdoor antenna with any other antenna or signal booster.
Mount antenna to a vertical surface:
1. Using vertical plate of bracket, mark position of desired placement. The omni antenna should be mounted in
an upright position (See illustration)
2. Unscrew nut from end of stucco screw and remove it along with lock washer and regular washer.
3. Place vertical plate into desired location and tap the screws, head rst,
along with sleeve, into stucco 1/2 to 5/8 inches deep into place.
4. In this order, place washer, lock washer and nut on each screw and
tighten until secure. When tightening screw, sleeve will expand to
secure plate.
5. Remove screws from antenna base and use to secure antenna onto
horizontal plate.
6. Connect antenna to cable connector of end of the 30 ft. length of
cable and run along route to planned location of your booster.
Outdoor Omni
Planned
booster
location
Outdoor
Cable
Nuts &
Washers
L-Bracket
Cable
Anchors /
Sleeves
Screws
Outdoor Antenna Surface Mount

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Booster Installation
Step 3. Install the Indoor Antennas
Indoor antennas for the Force5 2.0 come with either four or two omni-directional domes. For either kit option,
mount on a ceiling in a central location where signal is needed.
The indoor dome multi-band plastic antenna is an omni-directional interior antenna that gathers and sends signals
from all sides. Range of antenna is dependent on three factors:
1. Physical obstructions
2. Power generated by booster
3. Signal level received by the outdoor antenna
4. Cable length
For Each Indoor Dome Antenna:
1. Drill a 20 mm diameter hole in the ceiling. The ceiling thickness should be 20 mm, maximum.
2. Unscrew xing nut from antenna. Place antenna cable through hole. Screw the xing nut back onto antenna
and cable on crawl space side of ceiling and fasten.
3. Connect antenna to cable connector of one of the two or four 75 ft. lengths of SC-400 cable and run along
route to planned location of your booster’s 4 way or 2-way splitter. Note: Should there be an excessive length
of unneeded cable, optional cable crimpers have been provided in order to shorten the cable.
4. Tighten xing nut to secure antenna (do not over-tighten).
5. Once all indoor antennas and cables are in place, connect cable runs from indoor antennas to the 4-way or
2-way splitter ports.
6. Connect the provided 20 ft. of SC-400 cable to the remaining end of the splitter and route cable to the
planned location of your booster.
Note: Be sure to provide the minimum 50 ft. of separation from outdoor antenna (see table on page 8).
Important:
• Storage and transportation: Store and place in non-extreme room-temperature and dry environment
• This antenna should not be used near open re or ame.
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]