Suzuki ACROSS 2020 Series User manual

27.0 mm
ENGLISH
Suzuki Red: Magenta 100%, Yellow 100%
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99011-53ZM0-01E
OWNER’S MANUAL
Keep With Vehicle At All Times.
Contains Important Information
On Safety, Operation & Maintenance.
Part No. 99011-53ZM0-01E May, 2020
99011-53ZM0-01E

27.0 mm
ENGLISH
This owner’s manual applies to the ACROSS series.
53ZM00001
NOTE: The illustrated model is one of the ACROSS series.
Prepared by
TP596
May, 2020
BATTERY LABEL SYMBOL MEANINGS
No smoking, no naked flames, no sparks
Battery acid
Shield eyes
Note operating instructions
Keep away from children
Explosive gas
Part No. 99011-53ZM0-01E

27.0 mm
ENGLISH
This owner’s manual applies to the ACROSS series.
53ZM00001
NOTE: The illustrated model is one of the ACROSS series.
Prepared by
TP596
May, 2020
BATTERY LABEL SYMBOL MEANINGS
No smoking, no naked flames, no sparks
Battery acid
Shield eyes
Note operating instructions
Keep away from children
Explosive gas
Part No. 99011-53ZM0-01E

RAV4-PHV_OM_OM99W93E_(EE)
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9
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2
Pictorial index Search by illustration
For safety
and security
Make sure to read through them
(Main topics: Child seat, theft deterrent system)
Plug-in hybrid
system
Plug-in hybrid system features, charging method, etc.
(Main topics: Driving tips, charging methods)
Vehicle status
information and
indicators
Reading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows,
adjustment before driving
(Main topics: Keys, doors, seats, power windows)
Driving
Operations and advice which are necessary for
driving
(Main topics: Starting hybrid system, refueling)
Interior features Usage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance
and care
Caring for your vehicle and maintenance procedures
(Main topics: Interior and exterior, light bulbs)
When trouble
arises
What to do in case of malfunction and emergency
(Main topics: 12-volt battery discharge, flat tire)
Vehicle
specifications
Vehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
Index Search by symptom
Search alphabetically

2TABLE OF CONTENTS
For your information ........................ 6
Reading this manual........................ 9
How to search ...............................10
Pictorial index ................................ 12
1-1. For safe use
Before driving........................ 30
For safe driving ..................... 31
Seat belts.............................. 33
SRS airbags.......................... 37
Exhaust gas precautions ...... 45
1-2. Child safety
Airbag manual on-off system 46
Riding with children............... 47
Child restraint systems ......... 48
1-3. Emergency assistance
eCall...................................... 62
1-4. Theft deterrent system
Immobilizer system ............... 71
Double locking system.......... 72
Alarm .................................... 73
2-1. Plug-in hybrid system
Plug-in hybrid system features
............................................ 78
Plug-in hybrid system precau-
tions .................................... 88
Plug-in hybrid vehicle driving tips
............................................ 93
EV driving range ................... 96
2-2. Charging
Charging equipment ............. 99
AC charging cable ..............102
Locking and unlocking the
charging port lid and charging
connector..........................114
Power sources that can be used
..........................................117
Charging methods ..............120
Charging tips.......................123
Things to know before charging
..........................................125
How to charge.....................128
Using the charging schedule
function .............................136
Using the “My Room Mode”145
When charging cannot be car-
ried out..............................148
3-1. Instrument cluster
Warning lights and indicators
..........................................160
Gauges and meters ............166
Multi-information display .....171
Energy monitor/consumption
screen...............................182
4-1. Key information
Keys....................................188
4-2. Opening, closing and locking
the doors
Side doors...........................191
Back door............................195
Smart entry & start system .206
1For safety and security
2Plug-in hybrid system
3Vehicle status information
and indicators
4Before driving

3
TABLE OF CONTENTS
1
6
5
4
3
2
8
7
9
4-3. Adjusting the seats
Front seats..........................249
Rear seats ..........................250
Head restraints ...................252
4-4. Adjusting the steering wheel
and mirrors
Steering wheel ....................254
Inside rear view mirror ........255
Outside rear view mirrors....256
4-5. Opening, closing the windows
Power windows...................258
5-1. Before driving
Driving the vehicle ..............262
Cargo and luggage .............268
Trailer towing ......................270
5-2. Driving procedures
Power (ignition) switch........279
Hybrid transmission ............283
Turn signal lever .................287
Parking brake......................288
Brake Hold ..........................291
5-3. Operating the lights and wip-
ers
Headlight switch..................294
AHB (Automatic High Beam)
..........................................296
Fog light switch ...................299
Windshield wipers and washer
..........................................300
Rear window wiper and washer
..........................................302
5-4. Refueling
Opening the fuel tank cap...304
5-5. Using the driving support sys-
tems
Safety Sense ......................306
PCS (Pre-Collision System)316
LTA (Lane Tracing Assist) ...323
RSA (Road Sign Assist) ......333
Dynamic radar cruise control
with full-speed range ........337
BSM (Blind Spot Monitor) ...349
Parking assist-sensor .........369
PKSB (Parking Support Brake)
..........................................375
Parking Support Brake function
(static objects) ..................379
Parking Support Brake function
(rear-crossing vehicles) ....384
Driving mode select switch .388
Trail Mode...........................390
GPF (Gasoline Particulate Filter)
system ..............................391
Driving assist systems ........392
5-6. Driving tips
Winter driving tips ...............399
Utility vehicle precautions ...401
6-1. Using the air conditioning
system and defogger
Automatic air conditioning sys-
tem....................................406
Remote Air Conditioning System
..........................................413
5Driving
6Interior features

4TABLE OF CONTENTS
Heated steering wheel/seat
heaters..............................415
6-2. Using the interior lights
Interior lights list..................417
6-3. Using the storage features
List of storage features .......420
Luggage compartment features
..........................................424
6-4. Using the other interior fea-
tures
Other interior features.........427
7-1. Maintenance and care
Cleaning and protecting the
vehicle exterior .................432
Cleaning and protecting the
vehicle interior ..................435
7-2. Maintenance
Maintenance requirements .438
7-3. Do-it-yourself maintenance
Do-it-yourself service precau-
tions ..................................440
Hood ...................................442
Positioning a floor jack........443
Engine compartment...........445
12-volt battery .....................450
Tires ....................................452
Tire inflation pressure .........471
Wheels................................472
Air conditioning filter ...........473
Cleaning the DC/DC Converter
air intake vent and filter ....477
Wiper insert replacement....481
Electronic key battery .........484
Checking and replacing fuses
..........................................486
Light bulbs ..........................489
8-1. Essential information
Emergency flashers ............500
If your vehicle has to be stopped
in an emergency ...............500
If the vehicle is trapped in rising
water.................................501
8-2. Steps to take in an emergency
If your vehicle needs to be towed
..........................................503
If you think something is wrong
..........................................506
If a warning light turns on or a
warning buzzer sounds.....508
If a warning message is dis-
played ...............................518
If you have a flat tire ...........522
If the hybrid system will not start
..........................................530
If you lose your keys ...........531
If the fuel filler door cannot be
opened..............................532
If the electronic key does not
operate properly ...............533
If the 12-volt battery is dis-
charged.............................535
If your vehicle overheats.....540
If the vehicle becomes stuck
..........................................543
7Maintenance and care
8When trouble arises

5
TABLE OF CONTENTS
1
6
5
4
3
2
8
7
9
9-1. Specifications
Maintenance data (fuel, oil level,
etc.)...................................546
Fuel information ..................554
9-2. Customization
Customizable features ........555
9-3. Initialization
Items to initialize .................567
What to do if... (Troubleshooting)
..........................................570
Alphabetical Index .............573
9Vehicle specifications
Index

6
Please note that this manual
applies to all models and explains
all equipment, including options.
Therefore, you may find some
explanations for equipment not
installed on your vehicle.
All specifications provided in this
manual are current at the time of
printing. However, because of the
Suzuki policy of continual product
improvement, we reserve the right
to make changes at any time with-
out notice.
Depending on specifications, the
vehicle shown in the illustrations
may differ from your vehicle in
terms of equipment.
Both genuine Suzuki and a wide
variety of other spare parts and
accessories for Suzuki vehicles are
currently available in the market.
Should it be determined that any of
the genuine Suzuki parts or acces-
sories supplied with the vehicle
need to be replaced, Suzuki recom-
mends that genuine Suzuki parts or
accessories, be used to replace
them. Other parts or accessories of
matching quality can also be used.
Suzuki cannot accept any liability or
guarantee spare parts and acces-
sories which are not genuine
Suzuki products, nor for replace-
ment or installation involving such
parts. In addition, damage or per-
formance problems resulting from
the use of non-genuine Suzuki
spare parts or accessories may not
be covered under warranty.
The installation of an RF-transmit-
ter system in your vehicle could
affect electronic systems such as:
Hybrid system
Multiport fuel injection sys-
tem/sequential multiport fuel
injection system
Safety Sense
Cruise control system
Anti-lock brake system
SRS airbag system
Seat belt pretensioner system
Be sure to check with a SUZUKI
dealer or a qualified workshop for
precautionary measures or special
instructions regarding installation of
an RF-transmitter system.
Further information regarding fre-
quency bands, power levels,
antenna positions and installation
provisions for the installation of RF-
transmitters, is available on request
at a SUZUKI dealer or a qualified
workshop.
For your information
Main Owner’s Manual
Accessories, spare parts
and modification of your ve-
hicle
Installation of an RF-trans-
mitter system

7
High voltage parts and cables on
the hybrid vehicles emit approxi-
mately the same amount of electro-
magnetic waves as the
conventional gasoline powered
vehicles or home electronic appli-
ances despite of their electromag-
netic shielding.
Unwanted noise may occur in the
reception of the radio frequency
transmitter (RF-transmitter).
The vehicle is equipped with
sophisticated computers that will
record certain data, such as:
• Engine speed/Electric motor
speed (traction motor speed)
• Accelerator status
• Brake status
• Vehicle speed
• Operation status of the driving
assist systems
• Hybrid battery (traction battery)
status
The recorded data varies according
to the vehicle grade level, options
and destinations with which it is
equipped.
These computers do not record
conversations or sounds, and only
record images outside of the vehi-
cle in certain situations.
Data usage
Suzuki may use the data recorded in
this computer to diagnose malfunc-
tions, conduct research and develop-
ment, and improve quality.
Suzuki will not disclose the recorded
data to a third party except:
• With the consent of the vehicle owner
or with the consent of the lessee if
the vehicle is leased
• In response to an official request by
the police, a court of law or a govern-
ment agency
• For use by Suzuki in a lawsuit
• For research purposes where the
data is not tied to a specific vehicle or
vehicle owner
The SRS airbag and seat belt pre-
tensioner devices in your vehicle
contain explosive chemicals. If the
vehicle is scrapped with the airbags
and seat belt pretensioners left as
they are, this may cause an acci-
dent such as fire. Be sure to have
the systems of the SRS airbag and
seat belt pretensioner removed and
disposed of by a qualified service
shop or a SUZUKI dealer or a qual-
ified workshop, before you scrap
your vehicle.
Vehicle data recording Scrapping of your vehicle

8
WARNING
■General precautions while driv-
ing
Driving under the influence: Never
drive your vehicle when under the
influence of alcohol or drugs that have
impaired your ability to operate your
vehicle. Alcohol and certain drugs
delay reaction time, impair judgment
and reduce coordination, which could
lead to an accident that could result in
death or serious injury.
Defensive driving: Always drive
defensively. Anticipate mistakes that
other drivers or pedestrians might
make and be ready to avoid acci-
dents.
Driver distraction: Always give your
full attention to driving. Anything that
distracts the driver, such as adjusting
controls, talking on a cellular phone or
reading can result in a collision with
resulting death or serious injury to
you, your occupants or others.
■General precaution regarding
children’s safety
Never leave children unattended in
the vehicle, and never allow children
to have or use the key.
Children may be able to start the vehi-
cle or shift the vehicle into neutral.
There is also a danger that children
may injure themselves by playing with
the side windows or other features of
the vehicle. In addition, heat build-up
or extremely cold temperatures inside
the vehicle can be fatal to children.

9
Reading this manual
Explains symbols used in this
manual
Symbols in this manual
Symbols Meanings
WARNING:
Explains something that, if
not obeyed, could cause
death or serious injury to
people.
NOTICE:
Explains something that, if
not obeyed, could cause
damage to or a malfunc-
tion in the vehicle or its
equipment.
Indicates operating or
working procedures. Fol-
low the steps in numerical
order.
Symbols in illustrations
Symbols Meanings
Indicates the action (push-
ing, turning, etc.) used to
operate switches and
other devices.
Indicates the outcome of
an operation (e.g. a lid
opens).
Symbols Meanings
Indicates the component
or position being
explained.
Means Do not, Do not do
this, or Do not let this
happen.

10
■Searching by name
Alphabetical index: P. 5 7 3
■Searching by installation posi-
tion
Pictorial index: P. 1 2
■Searching by symptom or
sound
What to do if... (Troubleshoot-
ing): P. 5 7 0
■Searching by title
Table of contents: P. 2
How to search

11

12 Pictorial index
Pictorial index
■Exterior
Side doors ......................................................................................P.191
Locking/unlocking ............................................................................P.191
Opening/closing the side windows...................................................P.258
Locking/unlocking by using the mechanical key ..............................P.533
Warning messages ..........................................................................P.518
Back door .......................................................................................P.195
Locking/unlocking ............................................................................P.196
Opening from inside the cabin*1 ......................................................P.197
Opening from outside.......................................................................P.197
Warning messages ..........................................................................P.518
Outside rear view mirrors .............................................................P.256
Adjusting the mirror angle ................................................................P.256
Folding the mirrors ...........................................................................P.257
Defogging the mirrors ......................................................................P.408
Windshield wipers .........................................................................P.300
A
B
C
D

13
Pictorial index
Precautions against winter season ..................................................P.399
To prevent freezing (windshield wiper de-icer)................................. P.411
Precautions against car wash ..........................................................P.433
Replacing the wiper insert................................................................P.481
Fuel filler door ................................................................................P.304
Refueling method.............................................................................P.304
Fuel type/fuel tank capacity .............................................................P.548
Charging port ...................................................................................P.99
Charging method .............................................................................P.120
Tires ................................................................................................P.452
Tire size/inflation pressure ...............................................................P.552
Winter tires/tire chain .......................................................................P.399
Checking/rotation/tire pressure warning system ..............................P.452
Coping with flat tires.........................................................................P.522
Hood................................................................................................P.442
Opening ...........................................................................................P.442
Engine oil .........................................................................................P.549
Coping with overheat .......................................................................P.540
Warning messages ..........................................................................P.518
Headlights/front position lights/daytime running lights ............P.294
Turn signal lights ...........................................................................P.287
Front fog lights...............................................................................P.299
Tail lights ........................................................................................P.294
Tail lights ........................................................................................P.294
Back-up lights
Shifting the shift lever to R ...............................................................P.283
Rear fog light*2 ...............................................................................P.299
Light bulbs of the exterior lights for driving
(Replacing method: P.489, Watts: P.553)
E
F
G
H
I
J
K
L
M

14 Pictorial index
License plate lights........................................................................P.294
*1: If equipped
*2: It may be located on the opposite side depending on the target region.
N

15
Pictorial index
■Instrument panel (Left-hand drive vehicles)
Power switch ..................................................................................P.279
Starting the hybrid system/changing the modes ......................P.279, 282
Emergency stop of the hybrid system..............................................P.500
When the hybrid system will not start ..............................................P.530
Warning messages ..........................................................................P.518
Shift lever........................................................................................P.283
Changing the shift position...............................................................P.284
Precautions against towing ..............................................................P.503
When the shift lever does not move.................................................P.285
Meters .............................................................................................P.166
Reading the meters/adjusting the instrument cluster light .......P.166, 170
Warning lights/indicator lights ..........................................................P.160
When the warning lights come on....................................................P.508
Multi-information display ..............................................................P.171
Display .............................................................................................P.171
A
B
C
D

16 Pictorial index
Energy monitor.................................................................................P.182
When the warning messages are displayed ....................................P.518
Turn signal lever ............................................................................P.287
Headlight switch ............................................................................P.294
Headlights/front position lights/tail lights/
license plate lights/daytime running lights........................................P.294
Front fog lights/rear fog light ............................................................P.299
Windshield wiper and washer switch ..........................................P.300
Rear window wiper and washer switch ............................................P.302
Usage.......................................................................................P.300, 302
Adding washer fluid..........................................................................P.449
Warning messages ..........................................................................P.518
Emergency flasher switch.............................................................P.500
Hood lock release lever.................................................................P.442
Tilt and telescopic steering lock release lever............................P.254
Adjustment .......................................................................................P.254
Air conditioning system ................................................................P.406
Usage...............................................................................................P.406
Rear window defogger .....................................................................P.408
Audio system*
Fuel filler door opener switch.......................................................P.305
*: Refer to “Multimedia Owner’s Manual”.
E
F
G
H
I
J
K
L

17
Pictorial index
■Switches (Left-hand drive vehicles)
Window lock switch.......................................................................P.260
Outside rear view mirror switches ...............................................P.256
Door lock switches ........................................................................P.194
Power window switches................................................................P.258
“ODO TRIP” switch........................................................................P.170
Automatic High Beam switch .......................................................P.296
Windshield wiper de-icer switch ..................................................P.411
Heated steering wheel switch.......................................................P.416
Power back door switch................................................................P.197
A
B
C
D
E
F
G
H
I