Sylantro 24-Port User manual

Sylantro Systems Corp.
910 E. Hamilton Ave.
Campbell, CA 95008
USA
Tel: [phone]
Fax: [phone]
www.sylantro.com
035-0001-003
Sylantro 24-Port
Adapter Installation
Guide
Version 2.0
June 22, 2001

Copyright
Copyright © 2001, Sylantro Systems Corp. All rights reserved. Information in this document is subject to change without notice.
This product and related documentation are protected by copyright and distributed under licenses restricting its use, copying, distribution, and
decompilation. No part of this product or related documentation may be reproduced in any form by any means without prior written authorization
by Sylantro Systems and its licensors, if any.
Portions of this product may include the following products and licenses:
EMANATE subagent, master agent binary, and Lite for VxWorks are licensed from SNMP Research International, Inc.
Golden Gateway Voice/Fax over IP DSP software is licensed from Telogy Networks, Inc.
LDAP Directory Server is licensed from Netscape Communications Corporation.
TimesTen Database is licensed from TimesTen Performance Software, Inc.
VisiBroker for Java is licensed from Insprise Corporation.
VxWorks, TrueFFS for Tornado, Tornado BSO, Stethescope, Windpower Tools, Tornado Object Manager, MIBWay and WebControl are licensed
from Wind River Systems Corporation.
XML4C is licensed from International Business Machines Corporation.
Enhydra open source software is supported by Lutris Technologies Inc.
RESTRICTED RIGHTS LEGEND: Use, duplication, or disclosure by the U.S. Government is subject to the restrictions set forth in subparagraph
(c)(1) of the Commercial Computer Software—Restricted Rights clause of FAR52.227–19 or subparagraph (c)(1)(a) of the Rights in Technical
Data and Computer Software clause of DFARS 52.227–7013, and any successor rules or regulations, whichever is applicable.
The product described in this guide may be protected by one or more U.S. patents, foreign patents, or pending applications.
Trademarks
The Sylantro logo, Sylantro Communications Suite, Sylantro Communications System, PowerAgent, c-Business, ComCierge, ComTraveler,
ComMerchant, and ComRIO are trademarks of Sylantro Systems, Inc. in the U.S. and certain other countries.
Adaptive Communication Environment (ACE ORB) and TAO are registered trademarks of Washington University.
Java is a trademark or registered trademark of Sun Microsystems, Inc. in the US and other countries.
Microsoft is a registered trademark of Microsoft Corporation.
Netscape is a registered trademark of Netscape Communications Corporation.
RapidControl for Web and MIBway are trademarks of Rapid Logic.
XML Parser for C++ and XML4C are trademarks of International Business Machines Corporation.
Enhydra is a trademark of Lutris Technologies Inc.
TREX is a trademark of Thai Open Source Software Center, Ltd.
All other trademarks are the property of their respective owners.
Documentation Team
Writers: Diana Goble and Sabine Cianciolo
Art designer: David Lehmann

FCC Statements
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE
WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE
ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THIS
DOCUMENT AND THE SALES AGREEMENT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE
TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR SYLANTRO SYSTEMS REPRESENTATIVE
FOR A COPY.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the
interference at their own expense.
Canadian Compliance
This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numerique de la classe A est conforme a la norme NMB-003 du
Canada.
Warranty Statements
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF SYLANTRO SYSTEMS
ARE PROVIDED “AS IS” WITH ALL FAULTS. SYLANTRO SYSTEMS AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL
WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE
PRACTICE.
IN NO EVENT SHALL SYLANTRO SYSTEMS OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL,
OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING
OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF SYLANTRO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
In addition, the software and information contained herein are licensed only pursuant to a license agreement that contains restrictions on use and
disclosure (which may incorporate by reference certain limitations and notices imposed by third parties).

Sylantro 24-Port Adapter Installation Guide v
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Chapter 1 Introduction to the Sylantro Communications System. . . . . . . . . . . . . . .1-1
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
Understanding the Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
Physical Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6
Understanding the LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8
Adapter Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8
Chapter 2 Preparing for the 24-Port Adapter Installation. . . . . . . . . . . . . . . . . . . . . .2-1
Overview of the Installation Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
Preinstallation Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
Site Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
Network Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
Cabling Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
Safety Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
Tools and Equipment Needed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6
Unpacking the Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6
Chapter 3 Installing the 24-Port Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
Mounting the Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
Connecting the Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Connecting the Telephone Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Configuring the Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10
Using a Telephone to Configure an Adapter. . . . . . . . . . . . . . . . . . . . .3-10
Using the Serial Port to Configure an Adapter . . . . . . . . . . . . . . . . . . .3-12
Making the Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15
Completing the Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16
Assigning Extensions to Phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17

Contents
vi Sylantro 24-Port Adapter Installation Guide
Chapter 4 Verifying and Troubleshooting the 24-Port Adapter Installation. . . . . . .4-1
Verifying Adapter Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
General Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
Diagnosing Electrical Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
Diagnosing Signal Ethernet Input/Output Problems . . . . . . . . . . . . . . .4-3
Diagnosing Telephone Line Problems . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
Appendix A 24-Port Adapter Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1

Sylantro 24-Port Adapter Installation Guide vii
Preface
About This Guide
This guide describes how to install and configure the Sylantro 24-port adapter. The
adapters are an integral part of the Sylantro Communications System™, which lets
application service providers offer traditional and value-added voice capabilities to
small and medium-sized businesses.
Audience
This guide should be used by the service provider (SP) technician or end-user
technician responsible for installing telephone and data equipment at the customer
site. This guide assumes that the reader understands how to make basic telephone
and network connections within a wiring closet.
Contents
This guide is organized as follows:
Chapter 1, “Introduction to the Sylantro Communications System”
This chapter describes the features and benefits of the Sylantro Communications
System, the Sylantro Communications Suite™, and the Sylantro 24-port adapter.
Chapter 2, “Preparing for the 24-Port Adapter Installation”
This chapter describes the tasks you must perform before installinga 24-port adapter
at a customer site.
Chapter 3, “Installing the 24-Port Adapter”
This chapter describes how to install the 24-port adapter.

Preface
viii Sylantro 24-Port Adapter Installation Guide
Chapter 4, “Verifying and Troubleshooting the 24-Port Adapter Installation”
This chapter describes how to verify the installation and perform troubleshooting
tasks.
Appendix A, “24-Port Adapter Specifications”
This appendix describes all of the specifications of the adapter.
Related Documentation
For more information about using Sylantro products, refer to one or more of the
following publications:
■Sylantro Communications Portal User’s Guide
Provides instructions about how to use the Communications Portal to configure
and manage your personal communications features.
■Sylantro Management Portal User’s Guide
Provides instructions about how to use the Management Portal to configure and
manage the communications features of an entire company.
■Sylantro System Administrator’s Guide
Provides instructions for administering the Sylantro Communications System
within the carrier network.
■Release Notes for Sylantro Communications System
Provides up-to-date information about the current version of the system,
adapter information may also be included.
Conventions
Table 1 lists the typographical conventions used throughout this guide.
Table 1 Typographical Conventions
Convention Meaning Example
boldface Names of items or buttons displayed in
the user interface or the telephone.
Commands that must be entered.
Click the Incoming Calls tab. Click Submit.

Sylantro 24-Port Adapter Installation Guide ix
Preface
A note uses the following convention:
A caution uses the following convention:
A warning uses the following convention:
A tip uses the following convention:
Italics Names of guides, directories, files, or
URLs. Variables for which you must
substitute another value.
The address of the Sylantro home page is
http://www.sylantro.com.http://sylantroserver,
where sylantroserver is the name of the
Sylantro Communications System you want
to access.
Click Click the left button on your mouse once. To view your current telephone configuration,
click Configuration.
Note: Means that the reader should take note. Notes contain helpful
suggestions or references to material not covered in the publication.
Caution: Means that the reader should be careful. In this situation, you
might do something that could result in equipment damage or loss of data.
Warning: This warning symbol means danger. You are in a situation that
could cause bodily injury. Before you work on any equipment, be aware of
the hazards involved with electrical circuitry and be familiar with standard
practices for preventing accidents.
Tip: Provides information that can be helpful to the user. Tips contain
special information that can save the user time or make the product easier
to use.
Table 1 Typographical Conventions
Convention Meaning Example

Preface
xSylantro 24-Port Adapter Installation Guide
Contacting Technical Support
Sylantro Systems provides technical support to its distributors, resellers, and
service-contracted customers via voice, FAX, and electronic mail. If you have
purchased your Sylantro product from a distributor or authorized reseller, contact
the technical support staff of that distributor or reseller for assistance with
installation, configuration, troubleshooting, or integration issues.
Technical support is available Monday through Friday 6am-6pm Pacific Time
(GMT-8).
To contact Sylantro Systems technical support:
■By voice, dial 1 888 791 4483 within the USA or [phone] outside the
USA.
■By FAX, dial [phone].
■By electronic mail, send mail to [e-mail].
■Through the World Wide Web at http://www.sylantro.com.

Sylantro 24-Port Adapter Installation Guide 1-1
Chapter
1
1Introduction to the Sylantro
Communications System
This chapter describes the features and benefits of the Sylantro Communications
System and the adapter. The following topics are covered:
■“Introduction” on this page.
■“Features and Benefits” on page 1-2.
■“Understanding the Adapter” on page 1-4.
Introduction
The Sylantro Communications System is an integrated system designed to give
business users network-hosted telephone services.The carrier-grade platform
provides an easy way to enable IP clients and a new class of telephone applications.
It blends together the Internet and the old telephony world, bringing the spark of the
Internet to business telephones. The Sylantro Communications System includes the
following:
■Business telephone feature set
■Sylantro Communications Portal for Web-based provisioning of company-wide
and personal telecommunications services
■IP-adapted telephones
The system lets service providers offer enhanced telephone features to small and
medium-sized businesses as a service from within the network. In addition,
network-based telephony services and new applications can be deployed to
end-users more quickly than with other switching technologies.

1Introduction to the Sylantro Communications System
1-2 Sylantro 24-Port Adapter Installation Guide
After installation, customers can provision and manage their business telephone
servicesalong with theircontact listsand telephone configurationdirectly fromtheir
desktop.
Features and Benefits
The Sylantro Communications System lets service providers offer voice services
ranging from traditional business telephone features to value-added
telecommunications applications.
TheSylantroCommunications Systemhardware and softwareprovidethefollowing
features and benefits:
■In-band dual-tone multifrequency (DTMF) support for touch-tone dialing.
■Dial plan support that enables automatic dialing and automatic generation of a
secondary dial tone.
■The ability to configure a label for phone identification purposes.
■Local call logs—Lets the user view logs for missed, incoming, and outgoing
calls.
■Speed dialing—Lets the user program up to 20 entries (from their
Communications Portal) in their accessible phone keys.
■Call forwarding—Lets the user forward all calls to an alternate number, either
a business extension or external number.
■Call transfer—Lets the user transfer an active call to another extension through
a series of keystrokes on their business phone.
■Call park—Lets the user place an active call in a 'hold' state, where it can be
retrieved (picked-up) by another user.
■Call pickup—Lets the user retrieve a call that has been parked against an
extension.
■Three or four-way calling—Lets the user add up to three parties to a call.
■Do not disturb—Lets the user specify 'do not ring this phone' from a button on
the phone set, or from the Communications Portal.
■Call waiting—Plays an audible tone to indicate that an incoming call is waiting.
Theusercan then put the existingcallon hold and accept the othercall. The user
can alternate between the two calls.

Sylantro 24-Port Adapter Installation Guide 1-3
Introduction to the Sylantro Communications System 1
■Message waiting lamp—A phone lamp and reserved key that notifies the user a
message has been left on voice mail.
■Direct number dialing—Allows users to initiate or receive a call using a
standard E.164 number format in a local, national, or international format.
■Flexible feature mapping—Lets the user designate any of the available features
to any of the buttons on their business phone.
■Hunt groups—Lets the office administrator enter a series of numbers to which
calls are routed when the previous number tried does not answer.
■Last number redial—Lets the user automatically redial the last dialed number
by pressing a single button on the business telephone.
■Station to station dialing—Lets the user call other extensions by pressing 2, 3,
or 4 digit extensions within their office.
■Handset, speaker, and ring volume control.
■Click-to-call—Lets the user call any valid, displayed number from their
business phone LCD by pressing the appropriate softkey.
■Music on hold—Provides incoming callers with a music selection while on hold
for any reason, such as call transfer, conference, call hold, call park.
■Hands-free dialing—Lets the user place calls without lifting the handset, by
pressing the extension appearance key(s), or by pressing the speaker button to
place a call.

1Introduction to the Sylantro Communications System
1-4 Sylantro 24-Port Adapter Installation Guide
Understanding the Adapter
The Sylantro adapter must be installed at the client site to enable service for analog
and digital phones. The Sylantro adapter, installed at the customer site, converts
voice traffic into IP packets for transmission to the carrier network. The Sylantro
adapter turns your telephone into the ultimate “thin client” allowing the delivery of
advanced applications to your telephone.
The Sylantro adapter provides the following features to ensure the highest voice
quality possible over an IP network:
■G.711 CODEC, which converts analog voice traffic from the connected
telephones to IP packets and incoming IP packets from a media gateway or
another adapter back to analog voice traffic.
■Jitter buffers
The network can inflict a packet-by-packet time delay, which may be different
for each packet. Jitter buffers deliberately delay incoming IP packets in order to
create a fixed spacing, and also fix any out-of-order errors of the packets by
looking at the sequence number in the RTP frames and reassembling the voice
stream in the correct order.
■Echo cancellation
Echo is the reflection back to the sender of a telephone call. This echo is
eliminated by signal processors called echo cancellers. They sample the
transmission and echo signal and insert an out-of-phase cancellation signal into
the return channel, thus eliminating echo.

Sylantro 24-Port Adapter Installation Guide 1-5
Introduction to the Sylantro Communications System 1
The adapter interfaces customer analog or digital telephones with the IP network
supplied by the service provider, as shown in Figure 1-1.
Figure 1-1 Sylantro Adapter Architecture
The following telephone devices are currently supported:
■Analog telephones (2500 set)
■Toshiba DKT2010-S digital telephone (10 button with speaker, no LCD)
■Toshiba DKT2010-SD digital telephone (10 button with speaker and LCD)
■Toshiba DKT2020-S (20 button with speaker, no LCD)
■Toshiba DKT2020-SD (20 button with speaker and LCD)
IP phones from various vendors are also supported, but these phones do not require
a Sylantro adapter.
Note: If the customer network is secured by a firewall, the client adapter
must be installed on the outside of the firewall to work correctly or the
firewall must be configured to allow SNMP, MGCP, and RTP packets.
client adapter2
DSL modem
Modem
FAX
or
Digital
Adapter Analog
Adapter
Data networkData network Ethernet
switch
Customer
Service provider
Patch
panel

1Introduction to the Sylantro Communications System
1-6 Sylantro 24-Port Adapter Installation Guide
Physical Description
Two different Sylantro 24-port adapters are available, one for analog devices (such
as telephones, FAX machines, and modems) and one for digital telephones. Both
adapters support 24 ports. The analog adapter has a 1U form factor and the digital
adapter has a 2U form factor.
The front of the adapter is similar for the analog and the digital version and is shown
in Figure 1-2.
Figure 1-2 Front of the 24-Port Digital Adapter
The back of the analog adapter is shown in Figure 1-3.
Figure 1-3 Back of the 24-Port Analog Adapter
Note: The size U, refers to the height of a device in a 19” rack, where
1U = 1.75 inches, and 2U = 3.5 inches.
CA-224
CA-124r
ANALOG PORTS 1-24
ETHERNETAC Power RS-232

Sylantro 24-Port Adapter Installation Guide 1-7
Introduction to the Sylantro Communications System 1
The back of the digital adapter is shown in Figure 1-4.
Figure 1-4 Back of the 24-Port Digital Adapter
The following ports are the same on both the analog and the digital adapter:
■One Ethernet 10/100BaseT port for connection to the client network.
■One RS-232 serial port for configuring the adapter.
In addition, there is a single 50-pin Amphenol connector on the analog adapter for
connecting up to 24 analog devices. On the digital adapter there are three 50-pin
Amphenol connectors for connecting up to 24 digital telephones (eight per
connector).
The cable connected to the adapter is usually wired into a 24-port punch-down
block. Customer telephones are connected to the punch-down block, not directly to
the adapter. This configuration makes moving telephone equipment much easier.
CA-224r
ETHERNET
AC Power
DIGITAL PORTS 9-16
RS-232
DIGITAL PORTS 17-24
DIGITAL PORTS 1-8

1Introduction to the Sylantro Communications System
1-8 Sylantro 24-Port Adapter Installation Guide
Understanding the LEDs
Both adapters have Ethernet status LEDs, system status LEDs, and port activity
LEDs on the front of the chassis. The port activity LEDs are labeled according to
their port numbers and go on whenever the attached telephone goes off hook.
Table 1-1 describes the Ethernet status LEDs.
Table 1-2 describes the red, yellow, and green (left to right) system status LEDs.
Adapter Software
The adapter runs the VxWorks™ real-time operating system. Communication
between the adapter and the control server is handled using media gateway control
protocol (MGCP). Voice traffic is transmitted to and from a media gateway using
real-time protocol (RTP).
After the adapter is powered on and assigned an IP address, the adapter
configurationis downloadedautomaticallyfrom theSylantroControlServerlocated
on the service provider network. Minimal local configuration of the adapter is
required.
Table 1-1 Ethernet Status LEDs
LED LED Status Description
Tx Flashing Packet being transmitted.
Off No packet being transmitted.
LNK On Ethernet connection is established.
Rx Flashing Packet being received.
Off No packet being received.
Table 1-2 System Status LEDs
Red Yellow Green Description
On On On Initial power on.
On On Off Boot code and diagnostics running.
Off On Off Loading operating system and starting software.
Off Flashing On Connecting to the Control Server.
Off Off On Connection to the Control Server established.

Sylantro 24-Port Adapter Installation Guide 1-9
Introduction to the Sylantro Communications System 1
The adapter software has the following capabilities:
■Automated configuration
■Remote service and upgrade capabilities
■MGCP compliance
■RTP compliance
■G.711 CODEC
■Echo cancellation
■Full POTS functionality
■Automated remote self upgrades
■SNMP agent
After the initial configuration (described in “Configuring the Adapter” on
page 3-10), no other customer interaction with the adapter is required under normal
conditions.

1Introduction to the Sylantro Communications System
1-10 Sylantro 24-Port Adapter Installation Guide