
Model RS485MS-2W Communications Module Revision 05/23/03
TROUBLESHOOTING COMMUNICATIONS PROBLEMS
If there is no communications, check the following:
1. Visually check that the wires are physically connected to the network
adapters. If the connections are OK, check the network wires. If
possible, use an Ohmmeter to verify the continuity of each wire.
2. Verify the network connections and jumpers with the wiring schematic.
If your installation does not use the RS-232 to RS-485 converter and
the wiring diagram in the Appendix, Figure 2 does not apply, try
switching the polarity of the wires. In other words, switch the
connections at the A and B terminals of the RS485MS-2W module. If
possible, send a START or STOP command from the Modbus Master
device to the Model 777, since the START and STOP commands will
be executed whether or not the Model 777 returns an acknowledgment.
3. If a PC is used as the Master device, check the serial port on the PC.
You will need a voltage meter to measure voltages on the connectors of
the converter and the RS485MS-2W module. The voltages are
measured in the DC 10 volt range between case ground on the computer
or the metal sheath of the DB-9 converter to the RD(B) connection of
the converter module or to the (A) or (B) connections on the RS485MS-
2W module. Close the COMM port by shutting down the Modbus
Master program. Leave the converter module plugged into the COMM
port on your computer, but unplug the RS485MS-2W module from
the Model 777. The COMM port should not be open so there should be
no voltage at connections A and B on the RS485MS-2W module.
Measure the voltage with the voltage meter’s positive probe touching
the (A) terminal of the RS485MS-2W module and the voltage meter’s
negative probe touching the PC’s case. If the case is not metal, such as a
laptop computer, you can use the metal shell of the DB-9 connector of
the RS-232 to RS-485 converter for a ground. If there is voltage resent,
there may be another program using the RS-232 port on the PC. Next,
open the COMM port by starting the master program. When the RS-232
port is opened, you should be able to measure around 4 volts at the
RD(B) connection of the RS-232 to RS-485 converter. You should also
be able to measure 4 volts on the (A) labeled connection of the
RS485MS-2W module that plugs into the Model 777. You should
measure 0 volts on the (B) labeled connection. If the voltages are
switched at (A) and (B), the polarity is not correct and the two wires
should be switched. If you do not measure 4 volts on the (A)
connections of the RS485MS-2W module, the RS-232 port may not be
opened correctly and the Modbus Master program will not be able to
Note: In this section, “Model 777” refers to any Symcom RS-485 compatable