Symetrix Control Server User manual
www.symetrix.co | +1.425.778.7728
• The lightning ash with arrowhead
symbol within an equilateral triangle is
intended to alert the user of the presence
of uninsulated “dangerous voltage”
within the product’s enclosure that may
be of sucient magnitude to constitute
a risk of electric shock to persons. The
exclamation point within an equilateral
triangle is intended to alert the user of
the presence of important operating and
maintenance (servicing) instructions in the
literature accompanying the product (i.e.
this Quick Start Guide).
• CAUTION: To prevent electric shock,
do not use the polarized plug supplied
with the device with any extension cord,
receptacle, or other outlet unless the
prongs can be fully inserted.
• Power Source: This Symetrix hardware
uses a universal input supply that
automatically adjusts to the applied
voltage. Ensure that your AC mains
voltage is somewhere between 100-240
VAC, 50-60 Hz. Use only the power
cord and connector specied for the
product and your operating locale. A
protective ground connection, by way of
the grounding conductor in the power
cord, is essential for safe operation. The
appliance inlet and coupler shall remain
readily operable once the apparatus has
been installed.
• User Serviceable Parts: There are no
user serviceable parts inside this Symetrix
product. In case of failure, customers
inside the U.S. should refer all servicing to
the Symetrix factory. Customers outside
the U.S. should refer all servicing to an
authorized Symetrix distributor. Distributor
contact information is available online at:
http://www.symetrix.co.
AVIS:
NE PAS OUVRIR
Il ne se trouve a l’interieur aucune piece pourvant entre reparée l’usager.
SEE OWNERS MANUAL. VOIR CAHIER D’INSTRUCTIONS.
S’adresser a un reparateur compétent.
RISQUE DE CHOC ELECTRIQUE
No user serviceable parts inside. Refer servicing to qualified service personnel.
CAUTION
WARNING:
TO REDUCE THE RISK OF FIRE OR
ELECTRIC SHOCK DO NOT EXPOSE
THIS EQUIPMENT TO RAIN OR MOISTURE
DO NOT OPEN
RISK OF ELECTRIC SHOCK
Important Safety Instructions
1Read these instructions.
2Keep these instructions.
3Heed all warnings.
4Follow all instructions.
5Do not use this apparatus near water.
This apparatus shall not be exposed
to dripping or splashing and no objects
lled with liquids, such as vases, shall be
placed on the apparatus.
6Clean only with dry cloth.
7Do not block any ventilation openings.
Install only in accordance with the
manufacturer’s instructions.
8Do not install near any heat sources such
as radiators, heat registers, stoves, or
other apparatus (including ampliers) that
produce heat.
9This apparatus shall be connected to
a mains socket outlet with a protective
earthing connection. Do not defeat
the safety purpose of the polarized or
grounding-type plug. A polarized plug has
two blades with one wider than the other.
A grounding type plug has two blades and
a third grounding prong. The wide blade
or the third prong are provided for your
safety. If the provided plug does not t
into your outlet, consult an electrician for
replacement of the obsolete outlet.
10 Ensure proper ESD control and grounding
when handling exposed I/O terminals.
11 Protect the power cord from being walked
on or pinched particularly at plugs,
convenience receptacles, and the point
where they exit from the apparatus.
12 Only use attachments/accessories
specied by the manufacturer.
13 Use only with the cart, stand, tripod,
bracket, or table specied
by the manufacturer, or
sold with the apparatus.
When a cart is used, use
caution when moving the
cart/apparatus combination
to avoid injury from tip-over.
14 Unplug this apparatus during lightning
storms or when unused for long periods of
time.
15 Refer all servicing to qualied service
personnel. Servicing is required when
the apparatus has been damaged in any
way, such as power-supply cord or plug
cord is damaged, liquid has been spilled
or objects have fallen into the apparatus,
the apparatus has been exposed to rain
or moisture, does not operate normally, or
has been dropped.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Modifications not expressly approved by the manufacturer could void
the user’s authority to operate the equipment under FCC rules.
Cet appariel numerique de la classe B respecte toutes les Exigences du
Reglement sur le materiel brouilleur du Canada.
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QUICK START GUIDE: Control Server
What Ships in the Box
• Control Server hardware device.
• One Symetrix part number 12-0036
switching power supply which provides 12
VDC @ 3 amperes. NOTE: Power supply
will accept a 100-240 VAC input.
• This Quick Start Guide.
What You Need to Provide
A Windows PC with 1 GHz or higher
processor and:
• Windows 7 or higher.
• 250 MB free storage space.
• 1280x1024 graphics capability.
• 16-bit or higher colors.
• Internet connection.
• 512 MB or more of RAM as required by
your operating system.
• Network (Ethernet) interface.
• CAT5/6 cable or an existing Ethernet
network.
• Rack mount and surface mount kits sold
separately.
Getting Help
Composer, the Windows software that
configures Control Server hardware,
includes a help file which acts as a complete
User’s Guide for both hardware and
software. If you have questions beyond the
scope of this Quick Start Guide, contact our
Customer Support Group in the following
ways:
Tel: +1.425.778.7728 ext. 5
6:00 am to 5:00 pm PST
Monday through Friday
Web: https://www.symetrix.co
Email:
Forum: https://forum.symetrix.co
www.symetrix.co | +1.425.778.7728
2 of 4
QUICK START GUIDE: Control Server
Software Installation
Composer is the software that provides real-time set-
up and control of Control Server from a Windows PC
environment.
Use the following procedure to install Composer on your
computer.
From the Symetrix web site (http://www.symetrix.co):
1. Download the Composer software installer from the
Symetrix web site.
2. Double-click on the le you just downloaded and follow
the on screen directions to install.
After installing the software, refer to the Help File for full
connection and conguration information.
Network Setup
About DHCP
Control Server boots with DHCP enabled by default. This
means that as soon as you connect it to a network, it will
look for a DHCP server in order to obtain an IP address. If
a DHCP server is present, Control Server will obtain an IP
address from it. This process may take several minutes.
With your PC attached to the same network, and thus
getting its IP address from the same DHCP server, all will
be ready to go.
If your network does not have a DHCP server, Control
Server will not be able to obtain an IP address. While
waiting, Control Server will default to a private IP address
in the range of 169.254.x.x where x.x is the last four
alphanumeric characters of Control Server’s MAC address
(MAC address hex value is converted to decimal for IP
address). Control Server’s MAC address can be found on
a sticker on the bottom of the hardware.
When there is no DHCP server present to assign IP
addresses to either Control Server, or your PC, you may
need to congure your PC with a static IP in the range of
169.254.x.x with a Subnet Mask of 255.255.0.0 in order
to communicate with Control Server in a direct connect
mode. However, if your PC is using the default network
settings, it should also have automatically self-assigned a
similar private IP address in the range of 169.254.x.x, and
if this is the case, you should be able to connect to Control
Server directly.
Even if the PC’s default settings have been changed, Control
Server will try to establish communications by setting up
appropriate routing table entries to reach devices with
169.254.x.x addresses.
Connecting to Control Server from a host
computer on the same LAN
Both Control Server, and the host computer require the
following 3 items:
1. IP Address - The unique address of a node on a
network.
2. Subnet Mask - Conguration that denes which IP
Addresses are included in a particular subnet.
3. Default Gateway (optional) - The IP address of a device
that routes trac from one subnet to another. (This is
only needed when the PC and Control Server are on
dierent subnets).
If you are adding Control Server to an existing network,
a network administrator will be able to provide the above
information or it may have been provided automatically
by a DHCP server. For security reasons, it is not
recommended to put Control Server directly on the
Internet. If you do, a network administrator or your Internet
Service Provider can provide the above information.
If you are on your own private network, directly or indirectly
connected to Control Server, you may allow Control Server
to choose an automatic IP address or you may choose to
assign it a static IP address. If you are building your own
separate network with static assigned addresses, you may
consider using an IP Address from one of the “Private-Use”
networks noted in RFC-1918:
1. 172.16.0.0/12 = IP Addresses 172.16.0.1 through
172.31.254.254 and a Subnet Mask of 255.240.0.0
2. 192.168.0.0/16 = IP Addresses 192.168.0.1 through
192.168.254.254 and a Subnet Mask of 255.255.0.0
3. 10.0.0.0/8 = IP Addresses 10.0.0.1 through
10.254.254.254 and a Subnet Mask of 255.0.0.0
Connecting to Control Server through a Firewall/
VPN
We have successfully tested control of Control Server
through a rewall and VPN, but are unable to guarantee
performance of these types of connections at this time.
Conguration instructions are specic to each rewall and
VPN, so specics are not available. Additionally, wireless
communications are also not guaranteed, though they
have also been successfully tested.
www.symetrix.co | +1.425.778.7728
3 of 4
QUICK START GUIDE: Control Server
Conguring IP Parameters
Locating Hardware
Discovery of, and connection to, Control
Server hardware is done with the Locate
Hardware dialog found under the Hardware
menu or by clicking the Locate Hardware icon
in the tool bar or on a particular Control Server
unit itself.
IP Conguration with Composer
The Locate Hardware dialog will scan the network and
list available units. Select the Control Server unit you
wish to assign an IP address to and click the Properties
button. If you wish to assign Control Server a static IP
address, select “Use the following IP address” and enter
the appropriate IP Address, Subnet mask and Gateway.
Click OK when nished. Now, back in the locate hardware
dialog, ensure the Control Server device is selected and
click “Select Hardware Unit” to use this Control Server
hardware in your Site File. Close the Locate Hardware
dialog.
The RJ45 connectors labeled “ARC” are only for use
with the ARC series of remotes. DO NOT plug the ARC
connectors on Symetrix products into any other RJ45
connector. The “ARC” RJ45 connectors on Symetrix
products can carry up to 24 VDC / 0.75 A (class 2 wiring)
which can damage Ethernet circuitry.
ARC Pinout
The RJ45 jack distributes power and RS-485 data to one
or more ARC devices. Uses standard straight-through UTP
CAT5/6 cabling
! Warning! Refer to the RJ45 Warning for compatibility
information.
The Symetrix ARC-PSe provides serial control and power
distribution over standard CAT5/6 cable for systems with more
than 4 ARCs, or when any number of ARCs are located long
distances from a Symetrix DSP unit.
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
1 • AUDIO (+)
2 • AUDIO (-)
3 • COMMON GROUND
4 • RS-485 DATA (A)
5 • RS-485 DATA (B)
6 • COMMON GROUND
7 • POWER (+V )
8 • POWER (+V )
Note: The ARC Audio line may be grounded at the
Symetrix rack-mount device and the ARC wall panel
to provide additional distance.
ARC PORT PINOUT
87654321
Pair 1
Pair 3
Pair 4Pair 2
- or -
- or -
↓
Declaration of Conformity
We, Symetrix Incorporated, 6408 216th St. SW,
Mountlake Terrace, Washington, USA, declare under our
sole responsibility that the product:
Symetrix Control Server
to which this declaration relates, is in conformity with the
following standards:
Safety: UL/CSA/EN 60065
EMC: FCC 15.107:2017, FCC 15.109:2017, ICES-
003:2017
CE Radio Equipment Directive (RED): EN 300 328
V2.1.1:2016, EN 301 489-17 v3.1.1:2017, EN 301
893 V2.1.1:2017, EN 55103-2:2009, EN 55032, EN
61000-4-5:2014, EN 61000-3-2:2014, RoHS (health/
environmental)
This device complies with Part 15 of the FCC Rules,
and Industry Canada RSS-310. Operation is subject the
following two conditions:
(1) This device may not cause interference, and
(2) This device must accept any interference received,
including interference that may cause undesired operation.
Changes or modications not expressly approved by the
manufacturer could void the user’s authority to operate the
equipment.
This equipment has been tested and found to comply with
the limits for a Class A device.
Wireless (Wi-Fi) is disabled in Control Server, by default,
but if enabled, must be set to the country/region the
unit will operate in. This is mandatory for regulatory
compliance!
FCC ID: N6C-SXPCEAN2
Canada 310
IC Number: 4908A-SXPCEAN2
Radio Make: Silex
Radio Model: SX-PCEAN2C
Intended Use (CE): Audio Processing and Control
Equipment
The technical construction le is maintained at:
Symetrix, Inc.
6408 216th St. SW
Mountlake Terrace, WA, 98043 USA
The authorized representative located within the European
Community is:
World Marketing Associates
P.O. Box 100
St. Austell, Cornwall, PL26 6YU, U.K.
Date of issue: 10/18/2017
Place of issue: Mountlake Terrace, Washington, USA
Authorized signature:
Mark Graham, CEO, Symetrix Incorporated.
4 of 4
QUICK START GUIDE: Control Server
www.symetrix.co | +1.425.778.7728
The Symetrix Limited Warranty
By using Symetrix products, the Buyer agrees to be bound by the terms of
this Symetrix Limited Warranty. Buyers should not use Symetrix products
until the terms of this warranty have been read.
What is Covered by this Warranty:
Symetrix, Inc. expressly warrants that the product will be free from defects
in material and workmanship for ve (5) years from the date the product
is shipped from the Symetrix factory. Symetrix’s obligations under this
warranty will be limited to repairing, replacing, or partially crediting original
purchase price at Symetrix’s option, the part or parts of the product which
prove defective in material or workmanship within the warranty period,
provided that the Buyer gives Symetrix prompt notice of any defect or failure
and satisfactory proof thereof. Symetrix may, at its option, require proof of
the original date of purchase (copy of original authorized Symetrix Dealer’s
or Distributor’s invoice). Final determination of warranty coverage lies
solely with Symetrix. This Symetrix product is designed and manufactured
for use in professional audio systems and is not intended for other usage.
With respect to products purchased by consumers for personal, family, or
household use, Symetrix expressly disclaims all implied warranties,
including, but not limited to, warranties of merchantability and tness
for a particular purpose. This limited warranty, with all terms, conditions
and disclaimers set forth herein, shall extend to the original purchaser and
anyone who purchases the product within the specied warranty period
from an authorized Symetrix Dealer or Distributor. This limited warranty
gives the Buyer certain rights. The Buyer may have additional rights
provided by applicable law.
What is not Covered by this Warranty:
This warranty does not apply to any non-Symetrix branded hardware
products or any software even if packaged or sold with Symetrix Products.
Symetrix does not authorize any third party, including any dealer or sales
representative, to assume any liability or make any additional warranties
or representation regarding this product information on behalf of Symetrix.
This warranty also does not apply to the following:
1. Damage caused by improper use, care, or maintenance or failure to
follow the instructions contained in the Quick Start Guide or Help File.
2. Symetrix product that has been modied. Symetrix will not perform
repairs on modied units.
3. Symetrix software. Some Symetrix products contain embedded
software or apps and may also be accompanied by control software
intended to be run on a personal computer.
4. Damage caused by accident, abuse, misuse, exposure to liquids, re,
earthquake, acts of God, or other external causes.
5. Damage caused by improper or unauthorized repair of a unit. Only
Symetrix technicians and Symetrix international distributors are
authorized to repair Symetrix products.
6. Cosmetic damage, including but not limited to, scratches and dents,
unless failure has occurred due to a defect in materials or
workmanship within the warranty period.
7. Conditions caused by normal wear and tear or otherwise due to the
normal aging of Symetrix products.
8. Damage caused by use with another product.
9. Product on which any serial number has been removed, altered or defaced.
10. Product that isn’t sold by an authorized Symetrix Dealer or Distributor.
Buyer Responsibilities:
Symetrix recommends the Buyer make backup copies of site les before
having a unit serviced. During service it is possible that the site le will be
erased. In such an event, Symetrix is not responsible for the loss or the
time it takes to reprogram the site le.
Legal Disclaimers and Exclusion of other
Warranties:
The foregoing warranties are in lieu of all other warranties, whether oral,
written, express, implied or statutory. Symetrix, Inc. expressly disclaims
any IMPLIED warranties, including tness for a particular purpose or
merchantability. Symetrix’s warranty obligation and Buyer’s remedies
hereunder are SOLELY and exclusively as stated herein.
Limitation of Liability:
The total liability of Symetrix on any claim, whether in contract, tort
(including negligence) or otherwise arising out of, connected with,
or resulting from the manufacture, sale, delivery, resale, repair,
replacement or use of any product will not exceed the retail price of the
product or any part thereof which gives rise to the claim. In no event
will Symetrix be liable for any incidental or consequential damages,
including but not limited to, damage for loss of revenue, cost of
capital, claims of Buyers for service interruptions or failure to supply,
and costs and expenses incurred in connection with labor, overhead,
transportation, installation or removal of products, substitute facilities or
supply houses.
Servicing a Symetrix Product:
The remedies set forth herein shall be the Buyer’s sole and exclusive
remedies with respect to any defective product. No repair or
replacement of any product or part thereof will extend the applicable
warranty period for the entire product. The specic warranty for any
repair will extend for a period of 90 days following the repair or the
remainder of the warranty period for the product, whichever is longer.
Residents of the United States may contact the Symetrix Technical
Support Department for a Return Authorization (RA) number and
additional in-warranty or out-of-warranty repair information.
If a Symetrix product requires repair services outside of the United
States please contact the local Symetrix dealer or distributor for
instructions on how to obtain service.
Products may be returned by Buyer only after a Return
Authorization number (RA) has been obtained from Symetrix. Buyer
will prepay all freight charges to return the product to the Symetrix factory.
Symetrix reserves the right to inspect any products which may be the
subject of any warranty claim before repair or replacement is carried
out. Products repaired under warranty will be returned freight prepaid
via commercial carrier by Symetrix, to any location within the continental
United States. Outside the continental United States, products will be
returned freight collect.
