Talkaphone AOR-5 User manual

Area of Rescue Command Unit
Installation Guide
Model AOR-5 / Model AOR-10
Page 1of 23 Rev. 4/13/2022
Copyright 2022 Talk-A-Phone, LLC • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, bAlert, Scream Alert, WEBS, and WEBS Contact are registered trademarks of
Talk-A-Phone, LLC. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate
any approval, endorsement, sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.
I. Introduction
This installation guide provides instructions for installation, programming, and operation of Model
AOR-5 or Model AOR-10. For instructions on installation or programming of Talkaphone Area of
Rescue Call Stations, please refer to the manual for the AOR-CSE Analog Call Station.
It is recommended that this instruction set be read completely prior to the start of any installation.
II. Contents
Please ensure receipt of each of the included AOR-5 / AOR-10 components:
QTY
Part Number
Description
1
AOR-5 or AOR-10
5- or 10-Station Area of Rescue Command Unit
1
68684
12VDC, 4.5Ah Backup Battery
Optional components (sold separately) include:
QTY
Part Number
Description
1
AOR-TR10
Trim Ring for Flush Mounting Model AOR-5 or Model
AOR-10 without Latched Door
1
AOR-TR10-D
Trim Ring for Flush Mounting Model AOR-5 or Model
AOR-10 with Latched Door
8
42970
6-18 Phillips Screw for Flush Mount Trim Ring
THIS PRODUCT MUST BE INSTALLED IN ACCORDANCE WITH THE
APPLICABLE INSTALLATION CODE BY A PERSON FAMILIAR WITH
THE CONSTRUCTION AND OPERATION OF THE PRODUCT AND THE
HAZARDS INVOLVED
CE PRODUIT DOIT ÊTRE INSTALLÉ SELON LE CODE D’INSTALLATION
PERTINENT, PAR UNE PERSONNE QUI CONNAÎT BIEN LES PRODUIT
ET SON FONCTIONNEMENT AINSI QUE LES RISQUES INHÉRENTS

Area of Rescue Command Unit
Installation Guide
Model AOR-5 / Model AOR-10
Page 2of 23 Rev. 4/13/2022
Copyright 2022 Talk-A-Phone, LLC • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, bAlert, Scream Alert, WEBS, and WEBS Contact are registered trademarks of
Talk-A-Phone, LLC. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate
any approval, endorsement, sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.
III. Technical Requirements
Power for Command Unit:
24 VDC, 2A power source
Power for AOR-CSE Analog Call Stations:
AOR-CSE Analog Call Stations are line-powered by the AOR-5 / AOR-10 Command Unit.
Cabling should meet these specifications:
•Twisted, shielded pair specifically designed for use with analog telephones
•Connect shield to earth ground at the Command Unit
•Distance ranges for recommended wire gauges are provided in the table below:
Distance from Command Unit to AOR-CSE
Analog Call Station or Local Phone(s)
Recommended
Wire Gauge
0 to 1,000 feet
24 AWG
1,001 to 1,500 feet
22 AWG
1,501 to 2,500 feet
20 AWG
2,501 to 3,500 feet
18 AWG
PSTN/POTS Telephone Line:
For Local Mode Only:
No external phone line (i.e. POTS/PSTN telephone line) is required.
For Remote Mode:
One (1) dedicated POTS/PSTN telephone line (i.e. analog telephone line or analog PBX
extension line).
If connected to a PBX, the analog extension must provide:
1. Minimum of 24V talk battery and 20 mA off-hook loop current
2. Either a CPC (Calling Party Control) disconnect pulse (voltage drop at end of call) or 30-
seconds of silence after hang-up (no re-order or howler feature)
If connected to a POTS/PSTN line, there must be no special features, such as hook-flash, call-
waiting, auto-redial when busy or voicemail. If the telephone company has activated any such
features, contact them to have these features turned off.

Area of Rescue Command Unit
Installation Guide
Model AOR-5 / Model AOR-10
Page 3of 23 Rev. 4/13/2022
Copyright 2022 Talk-A-Phone, LLC • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, bAlert, Scream Alert, WEBS, and WEBS Contact are registered trademarks of
Talk-A-Phone, LLC. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate
any approval, endorsement, sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.
IV. System Overview
1. Local Mode
In Local Mode, pressing the button on any of the Talkaphone Analog Call Stations will call the
AOR-5 / AOR-10 Command Unit and/or Sub-Command Unit(s).
2. Remote Mode
Remote Mode is primarily used when a central control point is not always constantly attended.
In Remote Mode, the Command Unit will allow any of the Talkaphone Analog Call Stations
access to a phone line for remote dial out.
In this mode, Talkaphone Analog Call Stations can dial, in round robin fashion, from a list of up to
five (5) phone numbers—this list can be comprised of a mix of remote phone numbers or local
answering points (i.e. the AOR-5 / AOR-10 Command Unit and/or Sub-Command Unit(s)).
For this configuration, connect an outside phone line to the “TELCO IN” terminal.
NOTE: See p.2, Technical Requirements, for outside phone line requirements.

Area of Rescue Command Unit
Installation Guide
Model AOR-5 / Model AOR-10
Page 4of 23 Rev. 4/13/2022
Copyright 2022 Talk-A-Phone, LLC • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, bAlert, Scream Alert, WEBS, and WEBS Contact are registered trademarks of
Talk-A-Phone, LLC. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate
any approval, endorsement, sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.
V. Internal System Components
Figure 1. Model AOR-5, front view.
Figure 2. Model AOR-5, internal components.
Item
Component
A
Local Handset
B
PSTN Line Disconnect
Button
C
Station Selection Buttons
D
Sub-Command Unit
Selection Buttons
E
Status LEDs
F
Fault LEDs
G
FAULT RESET Key Switch
Item
Component
A
5-channel Controller Board
B
Station 1-5 Terminals
C
“TELCO IN” Terminal
D
Open/Short/System Ground
Fault/AOR-CSE Station
Activation Relay Outputs
E
24VDC Input Terminal
F
Orange-red Configuration
Button
G
4.5Ah Backup Battery
A
C
G
D
B
E
F
A
B
D
C
F
E
G

Area of Rescue Command Unit
Installation Guide
Model AOR-5 / Model AOR-10
Page 5of 23 Rev. 4/13/2022
Copyright 2022 Talk-A-Phone, LLC • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, bAlert, Scream Alert, WEBS, and WEBS Contact are registered trademarks of
Talk-A-Phone, LLC. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate
any approval, endorsement, sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.
Figure 3. Model AOR-10, front view.
Figure 4. Model AOR-10, internal components.
Item
Component
A
Local Handset
B
PSTN Line Disconnect
Button
C
Station Selection Buttons
D
Sub-Command Unit
Selection Buttons
E
Status LEDs
F
Fault LEDs
G
FAULT RESET Key Switch
Item
Component
A
10-channel Controller Board
B
Station 1-10 Terminals
C
“TELCO IN” Terminal
D
Open/Short/System Ground
Fault/AOR-CSE Station
Activation Relay Outputs
E
24VDC Input Terminal
F
Orange-red Configuration
Button
G
4.5Ah Backup Battery
A
C
G
D
A
B
D
C
F
E
G
B
E
F

Area of Rescue Command Unit
Installation Guide
Model AOR-5 / Model AOR-10
Page 6of 23 Rev. 4/13/2022
Copyright 2022 Talk-A-Phone, LLC • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, bAlert, Scream Alert, WEBS, and WEBS Contact are registered trademarks of
Talk-A-Phone, LLC. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate
any approval, endorsement, sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.
VI. Installation
1. Remove the AOR-5 / AOR-10 unit from its packaging carton and inspect for any possible
damage. If the unit is damaged or if any components are missing, please contact your
Talkaphone distributor immediately.
Do not discard any hardware or packaging prior to checking for all included components listed
above and ensuring that the unit is installed and functioning as expected.
2. Model Configurations without Latched Door:
Remove the six (6) screws from the stainless steel front panel. Carefully take the panel off the
enclosure—there are cables connected to the front panel.
Model Configurations with Latched Door:
Open the latched door and remove the packaged front cover door handle. Install the handle onto
the outside surface of the latched door using the provided screws.
Remove the six (6) screws from the stainless steel front panel. Carefully take the panel off the
enclosure—there are cables connected to the front panel.
3. The AOR-5 / AOR-10 unit may be either surface mounted or flush mounted to a wall.
NOTE: For flush mounting configuration without the latched door, AOR-5 / AOR-10 units
should be ordered with the available AOR-TR10 Flush Mount Trim Ring (sold
separately).
For flush mounting configurations with latched door, AOR-5 / AOR-10 units should be
ordered with the available AOR-TR10-D Flush Mount Trim Ring (sold separately).
NOTE: Conduit knockouts exist on the left, right, and bottom sides of the cabinet for
access to power and communication lines. Determine the method of bringing in these
power and communication lines before mounting the enclosure.
NOTE: Whenever possible, it is best to keep the maximum clearance possible between
analog phone lines and alternating current. Running phone lines too close to hot VAC
lines will lead to noise or interference on the phone line.
4. Surface Mounting onto an Interior Wall:
The AOR-5 / AOR-10 unit has four (4) surface mounting keyholes located on the rear of the
chassis.
5. Flush Mounting into an Interior Wall:
The AOR-5 / AOR-10 unit has six (6) screw points on the sides which can be used to mount the
Command Unit within a wall.
Both halves of the AOR-TR10 trim ring (or AOR-TR10-D for latched door configurations) should
be secured to the wall using the provided 6-18 screws.

Area of Rescue Command Unit
Installation Guide
Model AOR-5 / Model AOR-10
Page 7of 23 Rev. 4/13/2022
Copyright 2022 Talk-A-Phone, LLC • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, bAlert, Scream Alert, WEBS, and WEBS Contact are registered trademarks of
Talk-A-Phone, LLC. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate
any approval, endorsement, sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.
6. Interfaces
7. The AOR-5 can support up to five (5) AOR-CSE Stations and the AOR-10 can support up to ten
(10) AOR-CSE Stations.
The AOR-CSE Stations can dial out through an analog (PSTN/POTS) telephone line, to the local
handset on the Command Unit, or to a Sub-Command Unit.
8. Routing Cabling:
Route the AOR-CSE Station cabling and the analog (PSTN/POTS) telephone line (depending on
the local jurisdiction, may or may not be required) through the conduit knockouts located on the
left, right, or bottom sides of the Command Unit. Always try to separate power lines from
communication lines in order to mitigate the risks of noise or interference on the communication
lines.
A
B
C
D
This section outlines the interfaces on the controller
board:
(A) Station #1-5 –Each AOR-CSE Station is
provided with a dedicated terminal
(B) Station #6-10 (for AOR-10 only) –Each AOR-
CSE Station is provided with a dedicated terminal
(C) SUB-C 1 and SUB-C 2–Dedicated terminal for
Sub-Command Units #1 and #2
(D) PSTN Line –Connect an analog (PSTN/POTS)
telephone line or analog PBX extension line for
dialing off-site or to a remote answering point
(E) Earth Ground –Connect Earth ground
(F) Station Active –This relay output (normally
open, NO) will provide a contact closure when any
AOR-CSE Station is activated
(G) Power Fault –This relay output (normally open,
NO) will provide a contact closure when there is a
loss in 24VDC power
(H) Battery Fault –This relay output (normally open,
NO) will provide a contact closure when the
backup battery is disconnected or providing a low
voltage output
(I) Ground Fault –This relay output (normally open,
NO) will provide a contact closure when a system
ground fault is present
(J) Phone Fault –This relay output (normally open,
NO) will provide a contact closure when a short or
open is present on any Station or PSTN Line
terminal
(K) 24 VDC –Connect a 24VDC power supply
(L) Config –Used to configure the Station and
PSTN Line terminals
F
E
G
H
I
J
K
L

Area of Rescue Command Unit
Installation Guide
Model AOR-5 / Model AOR-10
Page 8of 23 Rev. 4/13/2022
Copyright 2022 Talk-A-Phone, LLC • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, bAlert, Scream Alert, WEBS, and WEBS Contact are registered trademarks of
Talk-A-Phone, LLC. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate
any approval, endorsement, sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.
9. Terminating AOR-CSE Station Cabling:
Terminate the cabling for each AOR-CSE Station to Station 1 through Station 5 (or through
Station 10).
The tip and ring connections for the AOR-CSE Stations are NOT polarity sensitive.
10. Terminating PSTN/POTS Telephone Line for Off-site Dialing:
If an analog (PSTN/POTS) telephone line or analog PBX extension line is to be used for off-site
dialing, terminate the analog telephone line or PBX extension line to the PSTN Line terminal on
the controller board—this connection is NOT polarity sensitive.
Each AOR-5 / AOR-10 Command Unit supports one (1) dedicated POTS/PSTN telephone line.
11. Connecting Primary Power:
Once the appropriate low voltage field cabling terminations have been completed, connect the
primary power (24VDC, 2A) to the controller board—the power input connector is located at the
center-bottom of the controller board.
Earth ground should be connected to the Earth Ground terminal on the center-left side of the
controller board.
It is the installer’s obligation to ensure compliance with all national, regional, and
local regulations.
IMPORTANT NOTE:
See Technical Requirements (p.2), for analog PSTN/POTS telephone line specifications.
IMPORTANT NOTE:
The Command Unit will only power on when primary power is connected. If the backup
battery is connected first, the Command Unit will not power on until primary power is
connected to the system.

Area of Rescue Command Unit
Installation Guide
Model AOR-5 / Model AOR-10
Page 9of 23 Rev. 4/13/2022
Copyright 2022 Talk-A-Phone, LLC • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, bAlert, Scream Alert, WEBS, and WEBS Contact are registered trademarks of
Talk-A-Phone, LLC. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate
any approval, endorsement, sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.
12. Fault Detection Configuration for AOR-CSE Stations and PSTN Line:
Carrying out this procedure on the controller board is required for proper open/short fault and
PSTN/POTS telephone line fault detection on the system.
In the lower-right of the controller, there is an orange-red configuration button.
Once you have the AOR-CSE Stations and the PSTN/POTS telephone line (if required)
terminated to the controller board, press and hold the orange-red button for three (3) seconds—
the LED will flash rapidly. When the LED turns solid, release the orange-red button. You will
hear a beep to confirm that configuration has been completed.
13. Connecting the Backup Battery:
Install the backup battery inside the Command Unit cabinet and connect its faston tabs to the
appropriately marked battery cable—black goes to black, red goes to red.
It is the installer’s obligation to ensure compliance with all national, regional, and
local regulations.
It is the installer’s obligation to mark the “date of installation” on each battery.

Area of Rescue Command Unit
Installation Guide
Model AOR-5 / Model AOR-10
Page 10 of 23 Rev. 4/13/2022
Copyright 2022 Talk-A-Phone, LLC • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, bAlert, Scream Alert, WEBS, and WEBS Contact are registered trademarks of
Talk-A-Phone, LLC. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate
any approval, endorsement, sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.
VII. System Programming
List of Programming Codes for the Command Unit
Command
Function
* 31 * [up to 8 digits] *
Guard Access Code entry for phone programming
[Default * 31 * *]
* 30 * [up to 8 digits] *
Master Access Code entry to change Guard Access Code, Master
Access Code, and/or factory default the unit
[Default * 30 * 12345678 *]
* 30 * 14725836 *
Resets controller board programming to factory defaults.
Requires prior Master Access Code entry.
* 32 * [up to 8 digits] *
Programs and stores a new Master Access Code.
Requires prior Master Access Code entry.
* 33 * [up to 8 digits] *
Programs and stores a new Guard Access Code.
Requires prior Master Access Code entry.
* 34 * [1 to 99] *
Sets number of rings before controller board picks up when it is
dialed (1 to 99)
[Default 3]
* 37 *
Local Mode
NOTE: All calls will route to the Command Unit handset and/or
Sub-Command Unit(s).
* 38 * [1 to 24] *
PSTN line test interval in hours (1-24 hours)
[Default 23]
* 39 * 1 *
PSTN line is a Central Office (CO) line from the telephone
company (allows 9 transfers)
[Default]
* 39 * 2 *
PSTN line is a PBX extension (disables 9 transfers)
* 56 * 1 *
Ignore any inbound PSTN line call when Stations, Command Unit,
and/or Sub-Command Unit(s) are active
[Default]
* 56 * 2 *
Allow any inbound PSTN line call to barge in when Stations,
Command Unit, and/or Sub-Command Unit(s) are active
* 57 *
Erase the “On Hold” voice message for calls in queue or on hold
* 58 *
Record the “On Hold” voice message for calls in queue or on hold.
Press the # key to stop recording or it will end after 50 seconds.
The recorded message will automatically play back.
* 59 *
Preview the recorded “On Hold” voice message for calls in queue
or on hold
* 62 *
Remote Mode
[Default]

Area of Rescue Command Unit
Installation Guide
Model AOR-5 / Model AOR-10
Page 11 of 23 Rev. 4/13/2022
Copyright 2022 Talk-A-Phone, LLC • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, bAlert, Scream Alert, WEBS, and WEBS Contact are registered trademarks of
Talk-A-Phone, LLC. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate
any approval, endorsement, sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.
* 4 [1 through 5 or 0
through 9] *
Enter this code when connected through a Sub-Command Unit or
a remote PSTN call –routes to a specific AOR-CSE Station on
Station #1-5 or #1-10.
Does not require Guard Access Code or Master Access Code
entry.
* 4 # *
AOR-CSE Station all call when connected through a Sub-
Command Unit or a remote PSTN call.
Does not require Guard Access Code or Master Access Code
entry.
5
Call the Command Unit handset.
Dial this number from an AOR-CSE Station, Sub-Command Unit,
or remote PSTN call.
Does not require Guard Access Code or Master Access Code
entry.
6
Call Sub-Command Unit #1.
Dial this number from an AOR-CSE Station, Sub-Command Unit
#2, or remote PSTN call.
Does not require Guard Access Code or Master Access Code
entry.
7
Call Sub-Command Unit #2.
Dial this number from an AOR-CSE Station, Sub-Command Unit
#1, or remote PSTN call.
Does not require Guard Access Code or Master Access Code
entry.
8
Call Command Unit handset and Sub-Command Unit(s).
Dial this number from an AOR-CSE Station or remote PSTN call.
Does not require Guard Access Code or Master Access Code
entry.
9
Switch to a CO line (requires * 37 * and * 39 * 1 *)
Does not require Guard Access Code or Master Access Code
entry.
#
Terminate connection when not recording the “On Hold” voice
message

Area of Rescue Command Unit
Installation Guide
Model AOR-5 / Model AOR-10
Page 12 of 23 Rev. 4/13/2022
Copyright 2022 Talk-A-Phone, LLC • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, bAlert, Scream Alert, WEBS, and WEBS Contact are registered trademarks of
Talk-A-Phone, LLC. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate
any approval, endorsement, sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.
Programming the Command Unit
1. There are two (2) methods to program the Command Unit:
•Via the keypad on a Sub-Command Unit;
•Remotely by calling the phone number of the connected PSTN/POTS telephone line.
In either case, the Command Unit will answer and output one (1) beep.
2. When entering programming codes, the controller board will provide the following feedback:
One (1) Beep
Programming code successfully accepted
Two (2) Beeps
Error code—please re-enter the programming code
If you hear two (2) beeps or silence, re-enter the programming code again. If you continue to
hear two (2) beeps or silence a second time, hang up and try again.
3. Remote Mode:
1. Pick up a Sub-Command Unit handset (or remotely call into the connected PSTN/POTS
telephone line) and listen for one (1) beep.
2. Enter the Guard Access Code to enter programming mode: *31**
3. Program the controller board for Remote Mode: *62*
4. Program the controller board for the type of PSTN/POTS telephone line:
*39*1* for a CO line from the telephone company (allows 9 transfers)
*39*2* for a PBX extension (disables 9 transfers)
5. Recording the “On Hold” Voice Message for Calls in Queue or on Hold:
a. Record the location message for the AOR-CSE Station in question: *58*
Wait for the tone to begin speaking/recording. The recorded message has a maximum
length of 50 seconds.
b. Press the #key to stop recording or it will end after 50 seconds. The recorded
message will automatically play back.
c. To review the recorded message again, press: *59*
d. To delete the recorded message, press: *57*
6. To exit programming and disconnect, hang up the call or press: #
7. Move onto Programming the AOR-CSE Stations (p.14).
4. Local Mode:
1. Pick up a Sub-Command Unit handset and listen for one (1) beep.
2. Enter the Guard Access Code to enter programming mode: *31**
3. Program the controller board for Local Mode: *37 *
4. Recording the “On Hold” Voice Message for Calls in Queue or on Hold:
a. To begin recording, enter: *58*

Area of Rescue Command Unit
Installation Guide
Model AOR-5 / Model AOR-10
Page 13 of 23 Rev. 4/13/2022
Copyright 2022 Talk-A-Phone, LLC • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, bAlert, Scream Alert, WEBS, and WEBS Contact are registered trademarks of
Talk-A-Phone, LLC. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate
any approval, endorsement, sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.
Wait for the tone to begin speaking/recording. The recorded message has a maximum
length of 50 seconds.
b. Press the #key to stop recording or it will end after 50 seconds. The recorded
message will automatically play back.
c. To review the recorded message again, press: *59*
d. To delete the recorded message, press: *57*
5. To exit programming and disconnect, hang up the call or press: #
6. Move onto Programming the AOR-CSE Stations (p.14).

Area of Rescue Command Unit
Installation Guide
Model AOR-5 / Model AOR-10
Page 14 of 23 Rev. 4/13/2022
Copyright 2022 Talk-A-Phone, LLC • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, bAlert, Scream Alert, WEBS, and WEBS Contact are registered trademarks of
Talk-A-Phone, LLC. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate
any approval, endorsement, sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.
Programming the AOR-CSE Stations
Once the Command Unit has been programmed, the AOR-CSE Stations will need to be
programmed individually.
1. Calling into the AOR-CSE Station to enter programming mode.
1. To call from a remote phone, dial the telephone number of the analog (PSTN/POTS)
telephone line connected to the Command Unit. Go to Step (3).
2. To call from a Sub-Command Unit, simply pick up the handset.
3. In either case, you will hear one (1) beep when the Command Unit is ready.
4. Enter the code to route to a specific AOR-CSE Station:
* 4 [1 through 5 or 1 through 0] *
There will be a short pause and then the AOR-CSE Station will answer with an open
channel (microphone and speaker are active).
2. Enter the security code: 827827 (or TAPTAP)
3. Program the Primary Phone Number to dial: [0-20 digits for phone number] # 00
For local mode, use any of the following numbers as the phone number:
5 calls the Command Unit handset
6calls Sub-Command Unit #1
7calls Sub-Command Unit #2
8calls the Command Unit handset and the Sub-Command Unit(s)—rings all at the same
time, first to pick up answers the call
For remote mode (i.e. calling an outside phone number), use the 10-digit phone number of
the answering point as the phone number.
Please program the phone number in the following format depending on whether a
PSTN/POTS telephone line or analog PBX extension line is connected.
For a Central Office (CO) line from the telephone company:
1 + Area Code + 7-digit Phone Number
For a PBX extension:
9 + 1 + Area Code + 7-digit Phone Number
4. Program the Second Phone Number to dial: [0-20 digits for phone number] # 01
Follow the same dialing rules as outlined in Step (3) above.
5. Set the call length, silence time out, ring count, and dial next number on busy: 294521 # 18
See Timing/Dialing Options for the AOR-CSE Station (p.18) for further details or other
options.
NOTE:
After each AOR-CSE Station programming code, two (2) beeps indicate the code has been accepted.
Four (4) beeps indicate an error—re-enter the code again.

Area of Rescue Command Unit
Installation Guide
Model AOR-5 / Model AOR-10
Page 15 of 23 Rev. 4/13/2022
Copyright 2022 Talk-A-Phone, LLC • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, bAlert, Scream Alert, WEBS, and WEBS Contact are registered trademarks of
Talk-A-Phone, LLC. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate
any approval, endorsement, sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.
6. Recording a Location Message:
a. Record the location message for the AOR-CSE Station in question: * 4
Wait for the tone to begin speaking/recording. The recorded message has a maximum
length of 16 seconds.
b. Press any key to stop recording or it will end after 16 seconds. The recorded message
will automatically play back.
c. To review the recorded message again, press: * 5
d. To delete the recorded message, press: * 3
7. To exit programming and disconnect, press: # 7

Area of Rescue Command Unit
Installation Guide
Model AOR-5 / Model AOR-10
Page 16 of 23 Rev. 4/13/2022
Copyright 2022 Talk-A-Phone, LLC • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, bAlert, Scream Alert, WEBS, and WEBS Contact are registered trademarks of
Talk-A-Phone, LLC. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate
any approval, endorsement, sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.
List of Programming Codes for the AOR-CSE Station
Command
Memory Slot
Function
0-20 digits
#00
Primary autodial phone number *
0-20 digits
#01
Secondary autodial phone number *
0-20 digits
#02
Third autodial phone number *
0-20 digits
#03
Fourth autodial phone number *
0-20 digits
#04
Fifth autodial phone number *
6 digits
#18
Timing/dialing options. For further details, see “Timing/Dialing
Options for the AOR-CSE Station” on p.17.
[Default 234721]
6 digits
#19
Change the security code
[Default 827827 or TAPTAP]
* 7
Add 4-second pause at any point of the dial string
[Enter No Digits]
#00 through #04
Clear autodial phone numbers
# 7
Exit programming mode and disconnect
# # #
Reset to factory defaults
*For Remote Mode with a CO Line connected, the dial string should be set to the following format
to route the call through the PSTN Line port: 1 + Area Code + 7-digit Phone Number
Alternatively, any of the following numbers can be set as a phone number to reach local answering
points: 5 calls the Command Unit handset
6calls Sub-Command Unit #1
7calls Sub-Command Unit #2
8calls the Command Unit handset and the Sub-Command Unit(s)—rings all at the same time,
first to pick up answers the call
NOTE:
After each AOR-CSE Station programming code, two (2) beeps indicate the code has been accepted.
Four (4) beeps indicate an error—re-enter the code again.

Area of Rescue Command Unit
Installation Guide
Model AOR-5 / Model AOR-10
Page 17 of 23 Rev. 4/13/2022
Copyright 2022 Talk-A-Phone, LLC • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, bAlert, Scream Alert, WEBS, and WEBS Contact are registered trademarks of
Talk-A-Phone, LLC. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate
any approval, endorsement, sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.
Timing/Dialing Options for the AOR-CSE Station
The timing/dialing option code is comprised of six (6) digits defined in the table below.
Parameter
Function
Values
Definition
A
Talk/Listen Delay. Switching
time between talk and listen
modes (i.e. VOX switching time).
1
0.1 seconds
2
0.2 seconds
[Default]
3
0.3 seconds
4
0.4 seconds
5
0.5 seconds
6
0.6 seconds
7
0.7 seconds
8
0.8 seconds
9
0.9 seconds
B
Call Length. Sets maximum
length of time the AOR-CSE
Station can be connected to a
call.
0
Disabled
1
1 minute
2
2 minutes
3
3 minutes
[Default]
4
4 minutes
5
5 minutes
6
6 minutes
7
7 minutes
8
8 minutes
9
9 minutes
C
Silence Time Out. Sets the
length of time a call will be
connected without any voice
transmission.
0
Disabled
1
10 seconds
2
20 seconds
3
30 seconds
4
40 seconds
[Default]
5
50 seconds
6
60 seconds
7
70 seconds
8
80 seconds
9
90 seconds
D
Dial Next Number Timer. Sets
the number of rings before the
AOR-CSE Station dials the next
phone number in the number list.
0 or 1
Disabled
2, 3, 4, … , 9
Dials next number after 2, 3, 4, … , 9
rings
E
Dial Next Number on Busy.
When a busy is detected the
AOR-CSE Station will dial the
next phone number in the
number list.
1
Disabled
2
Enabled
[Default]
F
Not Used
Always set to 1.
-

Area of Rescue Command Unit
Installation Guide
Model AOR-5 / Model AOR-10
Page 18 of 23 Rev. 4/13/2022
Copyright 2022 Talk-A-Phone, LLC • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, bAlert, Scream Alert, WEBS, and WEBS Contact are registered trademarks of
Talk-A-Phone, LLC. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate
any approval, endorsement, sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.
VIII.Operating Instructions
1. General Information
When the push button on the AOR-CSE Station is pressed, it will automatically either ring the
Command Unit handset, the Sub-Command Unit(s), or dial out using the phone line connected
to the PSTN Line terminal.
When a call comes in to the AOR-5 / AOR-10 Command Unit, an LED will light indicating
which AOR-CSE Station is calling in. If a call is already in progress, any other calls which
come in will cause the appropriate LED to blink to indicate they are awaiting an open line—if
recorded and configured, the “On Hold” voice message will also playback at the AOR-CSE
Stations in queue. Alternatively, a double ring back will be heard at the AOR-CSE Station(s) in
queue.
As soon as the initial call has been completed, any calls that were waiting will be put through in
the order in which they were placed.
2. Calling Into AOR-CSE Stations from the Command Unit
1. To call from a remote phone, dial the telephone number of the phone line connected to
the command unit—you will hear one (1) beep when the system is ready. Go to Step
(4).
2. To call from the Command Unit, simply pick up the handset—you will hear one (1)
beep when the system is ready.
Press the button dedicated to the particular AOR-CSE Station. Go to Step (5).
3. To call from a Sub-Command Unit, simply pick up the handset—you will hear one (1)
beep when the system is ready. Go to Step (4).
4. Enter the code to route to a specific AOR-CSE Station:
* 4 [1 through 5 or 1 through 0] *
5. There will be a short pause and then the AOR-CSE Station will answer with an open
channel (microphone and speaker are active.

Area of Rescue Command Unit
Installation Guide
Model AOR-5 / Model AOR-10
Page 19 of 23 Rev. 4/13/2022
Copyright 2022 Talk-A-Phone, LLC • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, bAlert, Scream Alert, WEBS, and WEBS Contact are registered trademarks of
Talk-A-Phone, LLC. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate
any approval, endorsement, sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.
3. Answering Calls at the Command Unit
1. When calls are routed to the Command Unit handset, the Command Unit will ring.
2. To answer the call, pick up the Command Unit handset.
3. A prerecorded voice message with physical location information may play at the
beginning of the call.
4. Answering Calls at a Sub-Command Unit
1. When calls are routed to a Sub-Command Unit, the Sub-Command Unit will ring.
2. To answer the call, pick up the Sub-Command Unit handset.
3. A prerecorded voice message with physical location information may play at the
beginning of the call.
5. Answering Calls Off-site or at a Central Station
When calls are routed off-site (i.e. monitoring service, call center, central station, or 911), calls
are answered accordingly and a prerecorded voice message with physical location information
may play at the beginning of the call.
6. All Call to AOR-CSE Stations
From either Sub-Command Unit or through a remote PSTN call, enter * 4 # *. This command
will call every AOR-CSE Station and initiate a one-way audio page.
An all call initiated through a remote PSTN call has a 90 second limit.
An all call initiated through a Sub-Command unit does not have a time limit.
This operation command does not require initial entry of the Guard Access Code or the Master
Access Code.

Area of Rescue Command Unit
Installation Guide
Model AOR-5 / Model AOR-10
Page 20 of 23 Rev. 4/13/2022
Copyright 2022 Talk-A-Phone, LLC • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, bAlert, Scream Alert, WEBS, and WEBS Contact are registered trademarks of
Talk-A-Phone, LLC. All rights reserved. All other trademarks mentioned in this document or website are the property of their respective owners and does not imply or indicate
any approval, endorsement, sponsorship, or affiliation with such owners unless such approval, endorsement, sponsorship, or affiliation is expressly indicated.
IX. System Faults
1. Fault Condition:
a. Audible Indicator –When any fault occurs, a steady tone will be emitted from the
Command Unit.
b. Visual Indicator for Opens –When an open occurs on an AOR-CSE Station cable run,
the respective FAULT LED(s) will flash on the Command Unit panel indicating the
specific station location(s) with the fault.
c. Visual Indicator for Shorts –When a short occurs on an AOR-CSE Station cable run,
the respective FAULT LED(s) will flash on the Command Unit panel indicating the
specific station location(s) with the fault.
d. Visual Indicator for PSTN/POTS Telephone Line Fault –When the PSTN/POTS
telephone line has an open or a short, the OUTSIDE LINE FAULT LED will flash on the
Command Unit panel.
e. Visual Indicator for System Ground Fault –When a system ground fault occurs at the
Command Unit, the GROUND FAULT LED will flash on the Command Unit panel.
f. Visual Indicator for Battery Fault –When a battery fault occurs at the Command Unit,
the BATTERY FAULT LED will flash on the Command Unit panel.
g. Visual Indicator for Power Fault –When a primary power loss occurs at the Command
Unit, the POWER LED will disengage on the Command Unit panel.
2. Correcting Faults:
a. Opens/Shorts on an AOR-CSE Station Cable Run –Check cable for continuity and
repair or replace cable.
b. Opens/Shorts on the PSTN/POTS Telephone Line Cable Run –Check cable for
continuity and repair or replace cable.
c. System Ground Faults –Check the Command Unit for proper electrical grounding and
correct any ground loops.
d. Battery Faults –Check the voltage level of the backup battery. Replace the battery if
the voltage level is low.
e. Power Faults –Check that primary power is available—restore primary power.
3. Temporarily Silencing a Fault Condition:
Use the FAULT RESET key switch to silence the audible fault indicator. The audible alarm will
be temporarily silenced until the next timed supervisory test occurs (programmable with a
factory default of every 23 hours). If the fault remains during the next timed supervisory test,
the audible alarm will be provided again.
The LED fault indicators will remain in their trouble condition until the faults have been fully
corrected.
4. Resetting Fault Condition:
When any faults have been corrected, use the FAULT RESET key switch on the Command
Unit panel to have it conduct its supervisory tests and clear audible and visual alarms for any
corrected faults.
Any faults that have not been corrected will continue to provide a visual alarm. The audible
alarm will return on the next timed supervisory test (programmable with a factory default of
every 23 hours) if the fault is still present.
This manual suits for next models
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