Tcang TC-TOUCH-A9 User manual

TC-TOUCH-A9
all in one POS machine
User Manual v1.1

1
Copyright statement
2019, Dongguan Tcang Electronics Co., LTD. All rights reserved.
All the trademarks and names mentioned in this manual are owned by the legally
registered company.
Declaration of responsibility
This manual is protected by copyright. All contents written in this manual are owned
by Dongguan Tcang Electronics Co., LTD.
Dongguan Tcang Electronics Co., LTD. reserves the right to modify the product
specifications or related information mentioned in this manual.
The product specifications and related information mentioned in this manual are
subject to change without prior notice.
This manual shall not be copied, modified, reproduced, disseminated or published in
any form without the prior written permission of warehouse.
In order to help you use into warehouse cash register product, please read
carefully the user manual).
Product information, please go to the website query: www.tcang.net be sure to read
through this safety guide carefully.
Product version identification

2
1. Packing list：
Thank you for your trust in purchasing our products. When you receive the products,
please ensure that the outer packaging of the products is in good condition. If the
appearance is damaged or the accessories are missing, please contact your dealers.
• TC-TOUCH-A9 all in one POS machine x 1
• Power adapter x 1
• Power cable x 1
* The above attached parts are for reference only. Please refer to the real parts for
the actual parts.
* As the machine configuration is related to the order requirements, it will be
updated constantly. The contents of this manual are subject to change without notice.
All are for reference only

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2.Specification：
A9-Android Main Specification
CPU
RK 3288 Quad core 1.8G
Ram
2G
HDD
EMMC flash 8G
OS Support
Android 4.4/5.1 /6.0/7.0
Display
LCD display
15.6”LED TFT 1366 X 768
Brightness
350nits
Resolution
1366 X 768
Touch screen
Multi-point Capacitive touch Screen
I/O Port
Serial
2*COM port, COM2 is customer display
USB
5*USB2.0(External: 4 in IO panel, 1 beside the power button)
2*USB2.0( Internal, reserved for touch screen, MSR)
LAN
100/1000Mbps RTL8111
Power
12V 5A DC 60W, 2-pin Connector with Lock( Internal Adaptor:100~240VAC, 50~60Hz)
Audio
1 * headphone socket left and right dual channel output support 4RG
3W speakers
External storage card
TF card maximum support 128G
Others
Power Input
12V 5A DC 60W, 2-pin Connector with Lock( Internal Adaptor:100~240VAC, 50~60Hz)
Color
Black
Compliance
CE/ROHS/ FCC
Dimension（mm）
36*47*53CM
Operating Temperature
0~40℃
Operating Humidity
20%~80% RH Non-condensing
Storage Temperature
-20℃~60℃
Storage Humidity
20%~85% RH non-condensing
Optional
Customer Display
2*20 LCD / 2*20 VFD

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Second screen
11.6 inch
Wi-Fi
IEEE802.11b/g
Bluetooth
Bluetooth 4.0
MSR
3 track
A9-Windows Main Specification
CPU
J1900 Quad core 2.0G
Ram
2G/ 4G/ 8G
HDD
Msata 32G/ 64G/ 128G
OS Support
Window 7/ 8/ 10 testing type
Display
LCD display
15.6”LED TFT 1366 X 768
Brightness
350nits
Resolution
1366 X 768
Touch screen
Multi-point Capacitive touch Screen
I/O Port
Serial
1*COM port
USB
5*USB2.0(External: 4 in IO panel, 1 beside the power button)
4*USB2.0( Internal, reserved for touch screen, MSR)
LAN
100/1000Mbps RTL8111
Power
12V 5A DC 60W, 2-pin Connector with Lock( Internal Adaptor:100~240VAC, 50~60Hz)
Audio
1 * headphone socket left and right dual channel output support 4RG
3W speakers
External storage card
TF card maximum support 128G
Others
Power Input
12V 5A DC 60W, 2-pin Connector with Lock( Internal Adaptor:100~240VAC, 50~60Hz)
Color
Black
Compliance
CE/ROHS/ FCC
Dimension（mm）
36*47*53CM
Operating Temperature
0~40℃
Operating Humidity
20%~80% RH Non-condensing
Storage Temperature
-20℃~60℃

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Storage Humidity
20%~85% RH non-condensing
Optional
Customer Display
2*20 LCD / 2*20 VFD
Second screen
11.6 inch
Wi-Fi
IEEE802.11b/g
Bluetooth
Bluetooth 4.0
MSR
3 track

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Design display：

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Note: The enclosed drawing is for reference only, please refer to the material object.

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Back IO panel：
Android
Port
Description
DCIN
Power input port, support 12V power
RJ11
Cash drawer port
TTYS1/TTYS4
Serial port，（DB9 pin）_RS232agreement，5V/12V output optional
LAN
Realtek 8111F Gigabit Ethernet
Link LED：Green light long, means net is connected
Active LED：Orange spark, means data transfer
USB
USB2.0*3；OTG*1
Audio
MIC -OUT&MIC-IN
TF Card
TF card，maximum supports 128G
SIM
Built-in PCI-E port，support 3G/4G
DC-IN
RJ11
TTYS4
Audio
SIM
USB/OTG
TF card
LAN

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Windows
Port
Description
DCIN
Power input port, support 12V power
COM1
RS232 agreement, 5V/ 12V output optional
VGA
VGA display，DB15 pin port
LAN
Realtek 8111F Gigabit Ethernet
Link LED：Green light long, means net is connected
Active LED：Orange spark, means data transfer
USB
USB2.0*4
Audio
ALC662 5.1 Channel audio
LAN
COM1
DC-IN
AUDIO
USB
USB
VGA

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Basic operating instructions：
Change 2x20 LCD/ VFD customer display or 11.6 inch second screen:
See the attached video tutorial for details.
A 9安装顾显.m p 4
Port place please see the following picture:
Step：
1. Screw out the 4pcs screw for fixing the stand;
2. Put the installed customer display/ second screen into the stand hole, and use the
screw to fix it;
3. Plug the connecting cable of customer display/ second screen to the main board;
4. Install the stand back to the body machine, then fix by screw.

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Safety note:
•Do not tear the serial number on the main board and the warranty sticker of the
agent before installation, or it will affect the warranty period of the product.
•Be sure to turn off the power supply and remove the power cord from the socket
before installing or adding other hardware devices.
•When installing external interfaces from other hardware devices to the machine,
make sure the connector and socket are tightly coupled.
•Make sure the power supply is off when you remove the plug from the power
outlet of the machine.
•Before starting the power supply, make sure that the voltage of the power supply
is the standard voltage value set in the window.
•Make sure all hardware wiring and power cords are properly connected before
turning on the power.
•Do not place the machine in an unstable position.
•Do not place the machine in an environment with excessive temperature.
•Do not clean surfaces with corrosive chemical cleaners.
If you are not familiar with the installation or have any technical problems with the
product, please consult a professional technician

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1.Warranty:
Your purchase of touch-screen products (including accessories) means that you can
obtain 12 months of return of basic parts and labor warranty;
2.No warranty：
1. Failure or damage caused by incorrect installation, storage or use of non-compliant
products (including peripheral equipment);
2. Damage caused by failure or damage of products (including peripheral equipment)
caused by accident or abuse, attempted repair or modification, contact with oil,
water, etc.;
3. Failure or damage (including appearance) of the product (including peripheral
equipment) caused by accidental or man-made factors (scratches, handling, impact,
improper input voltage and current, etc.);
4. Product failure or damage caused by natural disasters and other force majeure
(such as earthquake, fire, etc.);
5. Product failure or damage caused by use of oxidation products and short circuit;
6. The code and serial number of Bar have been changed, deleted or lost, and the
date of purchase (including peripheral devices) cannot be recognized;
If the goods are returned due to improper packing or handling, they will be damaged
in transit.