Technicolor COM3000 User manual

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Technicolor COM3000
Integrator’s Manual

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Revision Record
Revision
Date
Revision Editor
Revision Description
1.1
6/7/2018
Angelo Peruch
Final draft for Distribution 6/7/2018
Contents
1Definitions.................................................................................................................................10

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2Introduction ...............................................................................................................................13
2.1 Intended Usage ............................................................................................................................... 13
3COM3000 Product Description.................................................................................................14
3.1 Additional Features......................................................................................................................... 15
4Compatibility with Previous Hardware.....................................................................................16
5Mechanical Overview................................................................................................................17
5.1 COM400 Chassis.............................................................................................................................. 17
6COM51 Card .............................................................................................................................18
6.1 COM51A .......................................................................................................................................... 19
7QAM20......................................................................................................................................20
8System Connections ..................................................................................................................21
..................................................................................................................................................................... 21
Pre-Installation..................................................................................................................................22
9Training and Support.................................................................................................................22
10 Required Tools ..........................................................................................................................22
11 Pre-Installation Site Requirements............................................................................................22
11.1 Site Survey....................................................................................................................................... 22
11.2 Distribution Networks..................................................................................................................... 25
12 Channel Lineup..........................................................................................................................25
13 External Video Sources.............................................................................................................26
14 TV Compatibility.......................................................................................................................26
15 Installation Guidelines...............................................................................................................27
16 AT&T / DIRECTV Activation..................................................................................................27
17 Getting Started...........................................................................................................................28
17.1 Assembly ......................................................................................................................................... 28
17.2 Setting up Multiple Chassis............................................................................................................. 29
17.3 Chassis Dipswitch ............................................................................................................................ 29
17.4 Chassis Dipswitch Settings .............................................................................................................. 30
18 System Power Up ......................................................................................................................30
18.1 System startup LED Behavior .......................................................................................................... 30
Boot up........................................................................................................................................................ 31
18.2 LED Behavior after Boot up............................................................................................................. 32
19 COM400 Chassis.......................................................................................................................33

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19.1 Accessing the COM400 User interface............................................................................................ 33
19.2 Setting a Password .......................................................................................................................... 33
IGMP Activation .......................................................................................................................................... 34
19.3 IGMP Port Settings .......................................................................................................................... 34
19.4 Save Changes to Startup Configuration .......................................................................................... 34
19.5 COM400 Software Version.............................................................................................................. 35
19.6 COM400 Software Update.............................................................................................................. 35
20 The COM3000 Web Interface...................................................................................................36
20.1 User Passwords ............................................................................................................................... 37
21 COM51 Tuner Licensing...........................................................................................................38
22 Overview Page...........................................................................................................................40
22.1 QAM Summary................................................................................................................................ 41
22.2 Display Options ............................................................................................................................... 41
22.3 Channel Tuning Options.................................................................................................................. 42
23 Discover Page............................................................................................................................45
23.1 Explanation of Discover Page Fields................................................................................................ 46
24 Advanced Edit ...........................................................................................................................48
24.1 The Basic Channel Tune Screen....................................................................................................... 48
24.2 Advanced Tune................................................................................................................................ 49
24.3 Informational Status........................................................................................................................ 53
24.4 COM51 LED Control Feature ........................................................................................................... 55
24.5 COM51 CAM Log Data..................................................................................................................... 56
24.6 COM51 Software Reset ................................................................................................................... 57
24.7 COM51 File Transfer Utility............................................................................................................. 57
24.8 COM51 User Configuration Options ............................................................................................... 58
24.9 COM51 “Direct Tune” Feature........................................................................................................ 61
24.10 Remote Access Feature............................................................................................................... 61
24.11 Using the VidPlay Feature ........................................................................................................... 62
24.12 Setup for Vidplay.exe .................................................................................................................. 62
24.13 Using the COM51 “Simulcrypt” Feature ..................................................................................... 64
24.14 Displaying COM3000 Status ........................................................................................................ 64
25 Pairing Info................................................................................................................................65

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26 Tune All.....................................................................................................................................69
27 Help ...........................................................................................................................................71
28 SysInfo.......................................................................................................................................71
29 HealthInfo..................................................................................................................................72
30 EPG............................................................................................................................................73
31 Syslog ........................................................................................................................................74
32 EPG Overview...........................................................................................................................75
32.1 Guide.XML Overview....................................................................................................................... 77
32.2 Getting Started with EPG ................................................................................................................ 78
32.3 EPG Customization and Channel Mapping...................................................................................... 81
32.4 EPG editing ...................................................................................................................................... 81
32.5 Logo Creation and Upload............................................................................................................... 82
33 Welcome Screen........................................................................................................................83
33.1 Welcome Screen Image Creation.................................................................................................... 83
33.2 Uploading Welcome Screens to COM3000..................................................................................... 86
33.3 Adding Welcome Screens to Guide Data ........................................................................................ 87
33.4 Disabling Welcome Screens ............................................................................................................ 87
34 QAM20......................................................................................................................................88
34.1 Accessing the QAM Page................................................................................................................. 88
34.2 Checking Software Version and License Count............................................................................... 89
34.3 Setting QAM Output Channels........................................................................................................ 89
34.4 Setting Unique RF output to a QAM ............................................................................................... 92
34.5 Setting Unique outputs to a group of QAMs .................................................................................. 93
35 Troubleshooting.........................................................................................................................94
35.1 Software Version............................................................................................................................. 94
35.2 Verify RF .......................................................................................................................................... 94
35.3 COM51 Reset Button ...................................................................................................................... 94
35.4 Troubleshooting Common Problems .............................................................................................. 95
35.5 Features and Licensing.................................................................................................................... 95
36 Preventing Pro:Idiom Key Loss ................................................................................................96
37 Simultaneous QAM and Multicast IP Output............................................................................96
38 Syslog Server Setup...................................................................................................................98
39 Open Software Notification.....................................................................................................101

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Table of Figures
FIGURE 1-COM3000........................................................................................................................ 14
FIGURE 2-COMPATIBILITY MATRIX.................................................................................................. 16
FIGURE 3COM400 CHASSIS.............................................................................................................. 17
FIGURE 4-COM51 CARD.................................................................................................................. 18
FIGURE 5-QAM20............................................................................................................................ 20
FIGURE 6-COM51 SYSTEM DIAGRAM.............................................................................................. 21
FIGURE 7-INSTALLATION OF THE QAM20 AND COM51.................................................................. 28
FIGURE 8–COM400 DIPSWITCH ACCESS PANEL.............................................................................. 29
FIGURE 9-CHASSIS ID DIPSWITCH.................................................................................................... 29
FIGURE 10 -LED BEHAVIOR AT BOOT UP......................................................................................... 31
FIGURE 11 -OPERATIONAL LED BEHAVIOR...................................................................................... 32
FIGURE 12 -ETHERNET SWITCH INTERFACE ...................................................................................... 33
FIGURE 13 -NETWORK SWITCH PASSWORD....................................................................................... 33
FIGURE 14 -IGMP SNOOPING SETTINGS ........................................................................................... 34
FIGURE 15-SAVE START-UP CONFIGURATION ................................................................................... 34
FIGURE 16 -COM400 SOFTWARE VERSION ...................................................................................... 35
FIGURE 17 –COM400 SOFTWARE UPGRADE .................................................................................... 35
FIGURE 18 -COM3000 USER INTERFACE INTRODUCTION PAGE ....................................................... 36
FIGURE 19 PASSWORD CHALLENGE................................................................................................... 37
FIGURE 20 -LOCK SCREEN ................................................................................................................ 37
FIGURE 21 -SYSINFO PAGE TUNER COUNT ....................................................................................... 38
FIGURE 22 -COM51 TUNER LICENSING............................................................................................ 38
FIGURE 23 -COM3000 OVERVIEW PAGE.......................................................................................... 40
FIGURE 24 -QAM SUMMARY............................................................................................................ 41
FIGURE 25 –ENCRYPTION SETTINGS ................................................................................................. 42
FIGURE 26 -CHANNEL SELECTION DROP DOWN................................................................................ 43
FIGURE 27 -OUTPUT MODE............................................................................................................... 43
FIGURE 28 -MAJOR/MINOR CH OR IP AND PORT SETTINGS............................................................... 43
FIGURE 29 -BITRATE DISPLAY .......................................................................................................... 44
FIGURE 30 -SNR AND SIGNAL STRENGTH......................................................................................... 44
FIGURE 31 -COM51 DISCOVER PAGE............................................................................................... 45
FIGURE 32 -COM51 BASIC TUNE SCREEN........................................................................................ 48

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FIGURE 33 -ADVANCED TUNE SCREEN ............................................................................................. 49
FIGURE 34 -"INFO"SECTION OF THE ADVANCED EDIT PAGE ............................................................ 53
FIGURE 35 -NETWORK ID AND FREQUENCY INDEX........................................................................... 54
FIGURE 36 -LED CONTROL............................................................................................................... 55
FIGURE 37 -CAM LOG INTERFACE.................................................................................................... 56
FIGURE 38 -CAM LOG REPORT.......................................................................................................... 56
FIGURE 39 -RESET INTERFACE .......................................................................................................... 57
FIGURE 40 -FILE TRANSFER INTERFACE............................................................................................ 57
FIGURE 41 -USER CONFIG INTERFACE............................................................................................... 58
FIGURE 42 -DIRECT TUNE INTERFACE.............................................................................................. 61
FIGURE 43 -REMOTE ACCESS FEATURE ............................................................................................ 61
FIGURE 44 -VID PLAY ....................................................................................................................... 62
FIGURE 45 -COM3000 PAIRING INFO PAGE...................................................................................... 65
FIGURE 46 -COM46 MULTI CARD UPGRADE.................................................................................... 67
FIGURE 47 -COM51 TUNE ALL......................................................................................................... 69
FIGURE 48 -HELP TAB....................................................................................................................... 71
FIGURE 49 -COM51 SYS INFO PAGE................................................................................................. 71
FIGURE 50 -COM3000 HEALTH INFO PAGE...................................................................................... 72
FIGURE 51 -SYSLOG EXAMPLE.......................................................................................................... 74
FIGURE 52 -SYSINFO EPG................................................................................................................. 75
FIGURE 53 -IPG SETUP PAGE............................................................................................................ 77
FIGURE 54 -COM3000 EPG PAGE.................................................................................................... 78
FIGURE 55- COM51 EPG LOAD ........................................................................................................ 80
FIGURE 56 -EPG CHANNEL............................................................................................................... 81
FIGURE 57 -EPG LOGO CREATION.................................................................................................... 82
FIGURE 58 -GUIDE CHANNEL WITH CUSTOM LOGO .......................................................................... 82
FIGURE 59 WELCOME PAGE POWERPOINT SLIDE .............................................................................. 83
FIGURE 60 -WELCOME SCREEN IMAGE CREATION............................................................................ 83
FIGURE 61 -WELCOME SCREEN SETTINGS USING MICROSOFT PAINT ............................................... 85
FIGURE 62 -CORRECTLY SIZED WELCOME SCREEN IMAGE............................................................... 85
FIGURE 63 UPLOAD FILE TO COM51 TFTP....................................................................................... 86
FIGURE 64 -UPLOAD WELCOME SCREEN IMAGE TO EPG.................................................................. 86
FIGURE 65 -ADDING WELCOME SCREEN TO EPG AND PSIP............................................................. 87

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FIGURE 66 -VERIFY WELCOME SCREEN IS STREAMING ..................................................................... 87
FIGURE 67 -QAM SUMMARY HYPERLINK......................................................................................... 88
FIGURE 68 -QAM TAB IP ENTRY ...................................................................................................... 88
FIGURE 69 -QAM SOFTWARE AND LICENSE COUNT......................................................................... 89
FIGURE 70 -SETTING QAM OUTPUTS ............................................................................................... 89
FIGURE 71 QAM TABLE .................................................................................................................... 90
FIGURE 72 -QAM TABLE................................................................................................................... 91
FIGURE 73 -CHANGING A SINGLE QAM OUTPUT.............................................................................. 92
FIGURE 74 -INDIVIDUAL QAM OUTPUT CHANGE ............................................................................. 92
FIGURE 75 -CHANGING OUTPUTS CHANNELS ON A GROUP OF QAMS.............................................. 93
FIGURE 76 -QAM GROUP OUTPUTS.................................................................................................. 93
FIGURE 77 -COM51 RESET............................................................................................................... 95

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1Definitions
Term
Definition
Admin PC
A PC is required for initial setup and configuration. It is highly recommended to set up
remote access to the COM3000 system for monitoring and maintenance post installation.
This can be accomplished via several methods:
A PC on site, connected to the internet running Team Viewer or a similar remote desktop
program. PC will need to be on the same IP subnet as the COM3000 system
VPN router set up for remote access via a Virtual Private Network
ATSC
Advanced Television Systems Committee. An international organization developing
voluntary standards for digital television. Typically used to describe terrestrial off air
broadcast TV standards. ATSC Tuner describes a TV capable of receiving digital off-air
broadcasts.
http://atsc.org/
ATSC-8
This is a device previously provided by Technicolor to provide ATSC off air television signals
to the COM3000. It is configured and controlled through the COM3000 web interface.
Depending on configuration it can deliver 8 program channels or 8 complete ATSC8
broadcasts including all sub channels in the carrier.
COM3000 System
This describes the Technicolor system consisting of a COM400 chassis, COM51 cards and
QAM 6 modulators. Replaced previous product COM1000
COM400 Chassis
Chassis component of the COM3000 System. Replaced previous product version COM200
COM51 and COM51-
FLX Cards
Tuner cards for the COM3000 system. Replaced previous product version COM46 /
Com46A.
COM3000
This describes the Technicolor system consisting of a COM400 chassis, COM51 cards and
QAM 20 modulators. Replaced previous product COM2000
COM400 Chassis
This device houses the COM51 and QAM 20 components in a COM3000 system. All
video traffic is routed through the two 10 Gigabit and two 1 Gigabit Ethernet (GbE) ports
on the front of the chassis and to the QAM20 slots. System management and control
can be done by connecting a computer to any of the ethernet ports on the front panel.
Replaced previous product version COM400
COM51
The bulk of this manual is dedicated to these cards. They are the means by which the
property will be able to receive the desired television programming for their network and
control the entire COM3000 system. Replaced previous product version 46
DSWiM 30
AT&T / DIRECTV SWM multiswitch, 26 tuner capacity, 13 tuners per output. One DSWiM
30 will provide signal to a COM51 card when tuning more than 8 channels
EAS
Emergency Alert Systems can be interfaced with the COM3000 to stream emergency
notifications to all channels. Similar to this a local message can be created and played via a
PC and VLC or a ZyCast Media Server.
https://www.fcc.gov/encyclopedia/emergency-alert-system-eas
Edge QAM
In a typical installation, the COM51 cards will be configured to stream to a QAM20
modulator.