Technicolor COM3000 User manual

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Technicolor COM3000
Integrator’s Manual

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Revision Record
Revision
Date
Revision Editor
Revision Description
Draft1
2/18
Angelo Peruch
1st draft
Draft2
4/25/18
Angelo Peruch
Added UL information in Sections 2.1 and 12
Added System lock feature
Added QAM20 section
5/14
Angelo Peruch
Added “disable flooding” in COM400 switch settings
6/6/18
Doug Strachota
Final Edits
10/8/19
MCS TEAM
Document review
Draft3
11/21/19
Angelo Peruch
Update COM400 section, graphics, get set, external sources,
tune all

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Contents
1Definitions...................................................................................................................................9
2Introduction ...............................................................................................................................12
2.1 Intended Usage ............................................................................................................................... 12
3COM3000 Product Overview....................................................................................................13
3.1 Additional Features......................................................................................................................... 15
3.2 Compatibility with Previous Hardware ........................................................................................... 16
3.3 Mechanical Overview...................................................................................................................... 16
3.4 COM400 Chassis.............................................................................................................................. 16
3.5 COM51 Card.................................................................................................................................... 18
3.6 COM51A.......................................................................................................................................... 19
3.7 QAM20 ............................................................................................................................................ 20
4Installation Overview ................................................................................................................21
4.1 System Connections........................................................................................................................ 21
..................................................................................................................................................................... 21
4.2 Pre-Installation................................................................................................................................ 21
4.3 Training and Support....................................................................................................................... 21
4.4 Required Tools ................................................................................................................................ 22
4.5 Site Survey....................................................................................................................................... 22
4.6 Distribution Networks..................................................................................................................... 23
4.7 Channel Lineup................................................................................................................................ 23
4.8 External Video Sources.................................................................................................................... 24
4.9 TV Compatibility.............................................................................................................................. 24
4.10 Installation Guidelines..................................................................................................................... 25
4.11 AT&T / DIRECTV Activation ............................................................................................................. 25
4.12 Component Assembly ..................................................................................................................... 26
4.13 Setting up Multiple Chassis............................................................................................................. 27
4.14 System Power Up ............................................................................................................................ 29
4.15 System startup LED Behavior .......................................................................................................... 29
Boot up........................................................................................................................................................ 29
4.16 LED Behavior after Boot up............................................................................................................. 30
5COM400 Chassis.......................................................................................................................31

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5.1 Accessing the COM400 User interface............................................................................................ 31
5.2 Port Definitions ............................................................................................................................... 32
5.3 Setting a Password.......................................................................................................................... 33
5.4 COM400 Software Update.............................................................................................................. 33
5.5 COM400 Settings for Multicast....................................................................................................... 34
5.6 IGMP Settings.................................................................................................................................. 35
5.7 Port Settings.................................................................................................................................... 36
5.8 Changing the Chassis Management IP address (OPTIONAL) .......................................................... 37
5.9 Save Changes to Running Configuration......................................................................................... 39
5.10 COM51 Card Discovery Issues......................................................................................................... 40
5.11 Debugging Tips................................................................................................................................ 40
..................................................................................................................................................................... 40
6The COM51 Web Interface.......................................................................................................41
6.1 User Password................................................................................................................................. 41
6.2 COM51 Licensing............................................................................................................................. 42
6.3 Overview Tab .................................................................................................................................. 44
6.3.1 QAM Summary........................................................................................................................ 45
6.3.2 Display Options ....................................................................................................................... 45
6.3.3 Channel Tuning Options.......................................................................................................... 46
6.3.4 Security Mode ......................................................................................................................... 47
6.4 Discover Page.................................................................................................................................. 49
6.4.1 Explanation of Discover Page Fields........................................................................................ 49
6.5 The Basic Channel Tune Screen....................................................................................................... 51
6.6 Advanced Tune................................................................................................................................ 52
6.6.1 Informational Status................................................................................................................ 55
6.7 Displaying COM3000 Status............................................................................................................ 63
6.8 Pairing Info ...................................................................................................................................... 64
6.9 TuneAll ............................................................................................................................................ 67
6.10 Help ................................................................................................................................................. 69
6.11 SysInfo............................................................................................................................................. 69
6.12 HealthInfo........................................................................................................................................ 70
6.13 Syslog............................................................................................................................................... 71

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6.14 EPG .................................................................................................................................................. 72
6.14.1 Guide.XML Overview............................................................................................................... 74
6.14.2 Getting Started with EPG ........................................................................................................ 75
6.14.3 EPG for IP Multicast Systems .................................................................................................. 78
6.14.4 EPG Customization and Channel Mapping.............................................................................. 78
6.14.5 EPG Editing.............................................................................................................................. 79
6.15 Welcome Screen ............................................................................................................................. 80
6.15.1 Welcome Screen Image Creation............................................................................................ 80
6.15.2 Uploading Welcome Screens to COM51................................................................................. 83
6.15.3 Adding Welcome Screens to Guide Data ................................................................................ 84
6.15.4 Disabling Welcome Screens .................................................................................................... 84
7QAM20......................................................................................................................................85
7.1 Accessing the QAM Page................................................................................................................. 85
7.2 QAM Software Version.................................................................................................................... 86
7.3 Updating QAM20 Software............................................................................................................. 86
7.4 QAM License Count......................................................................................................................... 86
7.5 Setting QAM Output Channels........................................................................................................ 87
7.6 Setting Unique RF output to a QAM index...................................................................................... 89
7.7 Setting the frequencies for a group of QAM carriers...................................................................... 90
7.8 Simultaneous QAM and Multicast IP Output.................................................................................. 91
7.9 QAM20 qamLog .............................................................................................................................. 93
7.10 QAM20 UDP ports........................................................................................................................... 93
7.11 Input of External Sources to QAM20 .............................................................................................. 93
7.12 Steaming Multi Program Transport Stream to QAM20 .................................................................. 93
8Vidplay Software.......................................................................................................................94
9Troubleshooting.........................................................................................................................95
9.1 Troubleshooting Common Problems .............................................................................................. 96
10 Preventing Pro:Idiom Key Loss ................................................................................................96
11 Transcoder Operations...............................................................................................................96
12 Receiverless HD ........................................................................................................................99
13 Syslog Server Setup...................................................................................................................99
14 Open Software Notification.....................................................................................................102

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Table of Figures
FIGURE 1-COM3000........................................................................................................................ 14
FIGURE 2COM400 CHASSIS.............................................................................................................. 16
FIGURE 3-COM51 CARD.................................................................................................................. 18
FIGURE 4-QAM20............................................................................................................................ 20
FIGURE 5-COM51 SYSTEM DIAGRAM.............................................................................................. 21
FIGURE 6-INSTALLATION OF THE QAM20 AND COM51.................................................................. 26
FIGURE 7–COM400 DIPSWITCH ACCESS PANEL.............................................................................. 27
FIGURE 8-CHASSIS ID DIPSWITCH.................................................................................................... 27
FIGURE 9-LED BEHAVIOR AT BOOT UP........................................................................................... 29
FIGURE 10 -OPERATIONAL LED BEHAVIOR...................................................................................... 30
FIGURE 11 -ETHERNET SWITCH INTERFACE ...................................................................................... 31
FIGURE 12 COM400 PORT STATE ..................................................................................................... 32
FIGURE 13 -NETWORK SWITCH PASSWORD....................................................................................... 33
FIGURE 14 COM400 SOFTWARE........................................................................................................ 33
FIGURE 15 COM400 SW UPDATE ..................................................................................................... 33
FIGURE 16 IGMP SETTINGS............................................................................................................... 35
FIGURE 17 -IGMP VLAN CONFIGURATION..................................................................................... 35
FIGURE 18 -COM400 PORT CONFIGURATION ................................................................................... 36
FIGURE 19 -COM400 IP CONFIGURATION ........................................................................................ 37
FIGURE 20 -ADD IP INTERFACE......................................................................................................... 37
FIGURE 21 –VLAN CONFIGURATION................................................................................................ 38
FIGURE 22 -COM400 SAVE RUNNING CONFIGURATION................................................................... 39
FIGURE 23 PASSWORD CHALLENGE................................................................................................... 41
FIGURE 24 -LOCK SCREEN ................................................................................................................ 41
FIGURE 25 -SYSINFO PAGE TUNER COUNT ....................................................................................... 42
FIGURE 26 -COM51 TUNER LICENSING............................................................................................ 43
FIGURE 27 -COM3000 OVERVIEW PAGE.......................................................................................... 44
FIGURE 28 -QAM SUMMARY............................................................................................................ 45
FIGURE 29 –ENCRYPTION SETTINGS ................................................................................................. 46
FIGURE 30 -CHANNEL SELECTION DROP DOWN................................................................................ 47

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FIGURE 31 -OUTPUT MODE............................................................................................................... 47
FIGURE 32 -MAJOR/MINOR CH OR IP AND PORT SETTINGS............................................................... 47
FIGURE 33 -BITRATE DISPLAY .......................................................................................................... 48
FIGURE 34 -SNR AND SIGNAL STRENGTH......................................................................................... 48
FIGURE 35 -COM51 DISCOVER PAGE ............................................................................................... 49
FIGURE 36 -COM51 BASIC TUNE SCREEN........................................................................................ 51
FIGURE 37 -ADVANCED TUNE SCREEN ............................................................................................. 52
FIGURE 38 -"INFO"SECTION OF THE ADVANCED EDIT PAGE ............................................................ 55
FIGURE 39 -NETWORK AND FREQUENCY INDEX................................................................................ 56
FIGURE 40 -LED CONTROL............................................................................................................... 57
FIGURE 41 -CAM LOG INTERFACE.................................................................................................... 58
FIGURE 42 -CAM LOG REPORT.......................................................................................................... 58
FIGURE 43 -RESET INTERFACE .......................................................................................................... 59
FIGURE 44 -FILE TRANSFER INTERFACE............................................................................................ 59
FIGURE 45 -USER CONFIG INTERFACE............................................................................................... 60
FIGURE 46 -GET/SET USAGE............................................................................................................. 62
FIGURE 47 -DIRECT TUNE INTERFACE.............................................................................................. 63
FIGURE 48 -COM51 PAIRING INFO PAGE.......................................................................................... 64
FIGURE 49 MULTICARD SOFTWARE UPGRADE................................................................................... 66
FIGURE 50 -TUNE ALL ...................................................................................................................... 67
FIGURE 51 -HELP TAB....................................................................................................................... 69
FIGURE 52 –SYSINFO TAB................................................................................................................. 69
FIGURE 53 –COM51 HEALTH INFO PAGE ......................................................................................... 70
FIGURE 54 -SYSLOG EXAMPLE.......................................................................................................... 71
FIGURE 55 –SYS INFO EPG INFORMATION........................................................................................ 72
FIGURE 56 -IPG SETUP PAGE............................................................................................................ 74
FIGURE 57 -COM3000 EPG PAGE.................................................................................................... 75
FIGURE 58- COM51 EPG LOAD ........................................................................................................ 77
FIGURE 59 MULTICAST GUIDE.XML................................................................................................. 78
FIGURE 60 -EPG CHANNEL............................................................................................................... 79
FIGURE 61 WELCOME PAGE POWERPOINT SLIDE .............................................................................. 80
FIGURE 62 -WELCOME SCREEN IMAGE CREATION............................................................................ 80
FIGURE 63 -WELCOME SCREEN SETTINGS USING MICROSOFT PAINT ............................................... 81

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FIGURE 64 -CORRECTLY SIZED WELCOME SCREEN IMAGE............................................................... 82
FIGURE 65 UPLOAD FILE TO COM51 TFTP....................................................................................... 83
FIGURE 66 -UPLOAD WELCOME SCREEN IMAGE TO EPG.................................................................. 83
FIGURE 67 -ADDING WELCOME SCREEN TO EPG AND PSIP............................................................. 84
FIGURE 68 -VERIFY WELCOME SCREEN IS STREAMING ..................................................................... 84
FIGURE 69 -QAM SUMMARY HYPERLINK......................................................................................... 85
FIGURE 70 -QAM TAB IP ENTRY ...................................................................................................... 85
FIGURE 71 -QAM SOFTWARE AND LICENSE COUNT ......................................................................... 86
FIGURE 72 -SETTING QAM OUTPUTS ............................................................................................... 87
FIGURE 73 QAM TABLE .................................................................................................................... 88
FIGURE 74 -CHANGING A SINGLE QAM OUTPUT.............................................................................. 89
FIGURE 75 -INDIVIDUAL QAM OUTPUT CHANGE ............................................................................. 89
FIGURE 76 -CHANGING OUTPUTS CHANNELS ON A GROUP OF QAMS.............................................. 90
FIGURE 77 -QAM GROUP OUTPUTS.................................................................................................. 90
FIGURE 78 -QAM20 ALTERNATE IP FIELD....................................................................................... 91
FIGURE 79 -COM51 RESET............................................................................................................... 95

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1Definitions
Term
Definition
Admin PC
A PC is required for initial setup and configuration. It is highly recommended to set up
remote access to the COM3000 system for monitoring and maintenance post installation.
This can be accomplished via several methods:
A PC on site, connected to the internet running Team Viewer or a similar remote desktop
program. PC will need to be on the same IP subnet as the COM3000 system
VPN router set up for remote access via a Virtual Private Network
ATSC
Advanced Television Systems Committee. An international organization developing
voluntary standards for digital television. Typically used to describe terrestrial off air
broadcast TV standards. ATSC Tuner describes a TV capable of receiving digital off-air
broadcasts.
http://atsc.org/
ATSC-8
This is a device previously provided by Technicolor to provide ATSC off air television signals
to the COM3000. It is configured and controlled through the COM3000 web interface.
Depending on configuration it can deliver 8 program channels or 8 complete ATSC8
broadcasts including all sub channels in the carrier.
COM3000
This describes the Technicolor system consisting of a COM400 chassis, COM51 or COM51A
cards and QAM20 modulators. Replaced previous product COM2000
COM51 & COM51A
Receiver Cards
Receiver cards for the COM3000 system. Replaced previous product version COM46 /
Com46A.
COM400 Chassis
This device houses the COM51 and QAM20 components in a COM3000 system. All
video traffic is routed through the two 10 Gigabit and two 1 Gigabit Ethernet (GbE) ports
on the front of the chassis and to the QAM20 slots. System management and control
can be done by connecting a computer to any of the ethernet ports on the front panel.
Replaced previous product version COM360
QAM20
A circuit board that installs in the upper left side of a COM400 Chassis. It converts the
COM51’s IP-packetized streams to QAM-modulated RF for distribution throughout a
property. The board provides up to 16 QAM carriers and is software upgradeable in groups
of two QAMS for a maximum of 48 QAM carriers.
SWQAM2
The SWQAM2 is a software key that will enable 2 QAM channels per key on a QAM20 card.
By purchasing 3 SWQAM2 keys a QAM20 can be expanded to 12 QAM channels.
DSWiM 30
AT&T / DIRECTV SWM. One DSWiM 30 will provide signal to a COM51 card when tuning
more than 8 channels
EAS
Emergency Alert Systems can be interfaced with the COM3000 to stream emergency
notifications to all QAM channels. Similar to this a local message can be created and played
via a PC and VLC or a ZyCast Media Server.
https://www.fcc.gov/encyclopedia/emergency-alert-system-eas
Edge QAM
In a typical installation, the COM51 cards will be configured to stream to a QAM20
modulator.

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GIGe
Gigabit Ethernet High speed Ethernet standard for transmitting data at one gigabit per
second. All switches in the GIGe (video) network must be rated to pass this level of traffic.
IGMP
Internet Group Management Protocol. Used by Ethernet Switches and end devices to
manage multicast video on IP networks.
HD
High Definition
Hot-swappable
The unit or device this term describes may be added to, removed from, or replaced
within the system it is a part of without powering anything down.
MPEG
Moving Pictures Experts Group - A working group of ISO/IEC with the mission to develop
standards for coded representation of digital audio and video and related data.
Most commercial and some residential TVs support MPEG4 standards. All AT&T /
DIRECTV HD signals are MPEG4 contained in a MPEG2 transport stream. Many residential
and some older commercial TVs will only support MPEG2 signals and will require
transcription from MPEG4 to MPEG2, or the use of a setback box like the Technicolor
DCI401MCS.
http://mpeg.chiariglione.org/
PC/VLC
The COM3000 can accept streaming video from a networked PC running VLC, an open
source video software.
http://www.videolan.org/vlc/index.html
PID
Packet Identification. A 13-bit field in the header of every 188-byte MPEG2 transport
packet.
Pro:Idiom
Pro:Idiom is an industry accepted digital rights management encryption technology for
video signals broadcast in commercial establishments such as hotels, dormitories and
hospitals. All major programmers have accepted Pro:Idiom as an encryption method to
secure programming. Only televisions or set-back boxes with built in Pro:Idiom
encryption system decoders will be able to decrypt the signal.
http://www.zenith.com/wp-content/uploads/2013/05/ProIdiom_Overview_2010-10-
08.pdf
Pro:Idiom Mobile
A version of Pro:Idiom which is software based and can be decrypted using an approved
and licenses software player.
Property
Distribution
Network
This network, set up and maintained by the system operator or property owner,
distributes television signals via RF or IP technology. Traditional analog RF plants often
are in need of repairs and upgrades before they will pass digital HD programming. RF
levels and signal to noise ratios (Modulation Error Rate) should be tested to industry
standards. IP systems require technicians proficient in IP switch configurations,
specifically multicast networks utilizing Internet Group Management Protocols (IGMP).
PSIP
Program and System Information Protocol. Signals included in a digital TV signal define
the display channel. For example, an off-air channel may be broadcast on UHF ch 38 but
the station call letters are ch 7. PSIP data instructs the TV to display a virtual channel 7 on
the TV rather than the physical channel 38. PSIP data also includes current and future
programming information.
http://www.atscforum.org/