Teledyne photometrics Retiga r series User manual

USER MANUAL

www.photometrics.com

RETIGA R™SERIES USER MANUAL

Applicability

This document applies to the Teledyne Photometrics RETIGA R6, RETIGA R3, and RETIGA R1 R Series

cameras. For the latest updates, please visit www.photometrics.com.

Notice of Copyright

document is prohibited.

Trademarks and Proprietary Names

Teledyne Photometrics, RETIGA R6, RETIGA R3, and RETIGA R1 are trademarks of Teledyne Photometrics.

PVCAM® is a registered trademark of Roper Scientific, Inc. Product names mentioned in this document may be

trademarks or registered trademarks of Teledyne Photometrics or other hardware, software, or service

providers and are used herein for identification purposes only. Microsoft® and Windows® are registered

trademarks in the U.S. and other countries of Microsoft Corporation and are used herein for identification

purposes only.

Teledyne Photometrics Corporation Address Information

19535 56th Avenue,

Suite 101

Surrey, BC, Canada V3S 6K3

+1.604.530.5800

www.photometrics.com

QImaging Technical Support

Technical support is available to all registered users of Teledyne Photometrics products from 6am to 5pm

Pacific Standard Time.

[email protected]

tel: +1 520.889.9933

www.photometrics.com

RETIGA R™SERIES USER MANUAL

QIMAGING LIMITED WARRANTY

Standard Product Warranty Plan

A Standard Product Warranty Plan is included with every Teledyne Photometrics camera purchase. This

Warranty Plan includes parts and labor for two full years (starting from the shipping date of the camera). The

Standard Product Warranty Plan is provided on all new and used equipment, including retired demonstration

cameras.

Extended Product Warranty Plan

Extended Product Warranty Plans are reasonably priced and very easy to purchase. Available for all Teledyne

Photometrics cameras currently under warranty, the Extended Product Warranty Plan includes parts and

labor, and is available for an additional three-year period to extend your warranty to five years.

When you purchase an Extended Product Warranty Plan from Teledyne Photometrics, you are assured of

our commitment to minimizing down times. Your needs are our top priority and Teledyne Photometrics

responds immediately. The Teledyne Photometrics Service and Support team is focused on expediting all

customer requests to provide a fast and complete solution.

Teledyne Photometrics also offers on-site training as well as online operational training programs. These

programs are designed to get you up and running with your new camera quickly and efficiently.

Contact a Teledyne PhotometricsRepresentative to learn more about Extended Product Warranty Plan

options.

RETIGA R™SERIES USER MANUAL

Retiga R Series Certiﬁcate of Conformity

CERTIFICATE OF PERFORMANCE

This document certifies that, at the time of manufacture, this camera R6_MONO

with a Sony CCD was tested in accordance with applicable procedures.

Camera Serial Number: Q44226

The CCD sensor installed in this camera is hereby certified to be a:

ICX-695, no-AR, front illuminated, Grade 0 CCD as specified by the CCD manufacturer.

Dark Current:

.000761 e-/pix/s at a measured CCD temperature of -11.8 deg Celcius (as indicated by temperature

display, if applicable).

50 MHz / 14 bit

This camera system was tested and has a conformance date of

Test Technician: Verified By:

Additional testing on this CCD was performed in the above camera and determined

that the product meets/exceeds the published manufacturer's defect specification.

The environment in which this camera was tested is maintained within the operating

specifications of the camera.

Gain and Noise Settings

Readout Speed

/Data Bits Gain Setting Measured Gain

(electrons/ADU)

Noise

(electrons/RMS)

Linearity

(%)

Full Well

(Ke)

1 1.32 6.2 1.07 20.6

2 0.61 5.3 0.29 9.6

9/11/2017

RETIGA R™SERIES USER MANUAL

Table of Contents

INTRODUCTION ............................................................................................................. 1

System Components .........................................................................................................1

Precautions ........................................................................................................................2

Environmental Conditions for Operation and Storage.........................................................2

Optics and Mounting .........................................................................................................2

Cleaning ............................................................................................................................3

Repair ................................................................................................................................3

INSTALLATION ............................................................................................................... 4

Host Computer Requirements ............................................................................................4

Camera Power Requirements .............................................................................................5

Install the Camera Driver ....................................................................................................5

Connect the Camera..........................................................................................................5

Note on Selecting the Optimal USB 3.0 Port: ......................................................................6

Note on Optimum Mounting of Teledyne Photometrics Retiga R Series Cameras ............8

USING YOUR Teledyne Photometrics Retiga R Series Camera ................................... 9

Imaging Software...............................................................................................................9

Basic Camera Parameters ...................................................................................................9

Exposure Time....................................................................................................................9

Gain State..........................................................................................................................9

Sensor Cooling.................................................................................................................10

Clearing Mode................................................................................................................. 10

ROI / Binning....................................................................................................................11

Device Synchronization ...................................................................................................11

Trigger-First Mode ............................................................................................................11

Bulb Mode....................................................................................................................... 12

Recommended Initial Settings .........................................................................................13

Embedded Image Processing Algorithms ..........................................................................14

Defective Pixel Correction................................................................................................. 14

TROUBLESHOOTING .................................................................................................... 15

Resolving Problems with the Camera................................................................................ 15

Unresolved Problems - Contacting QImaging Support ......................................................17

SPECIFICATIONS ........................................................................................................... 18

CHAPTER 1

INTRODUCTION

The Teledyne Photometrics Retiga R

Series Camera is the ideal camera for highly

sensitive microscopic imaging and

documentation. With peak quantum

efficiency of 75%, combined with

extraordinarily low electronic and thermal

noise, the Teledyne Photometrics Retiga

R Series cameras provide higher resolution

and sensitivity in a form factor that saves

space in laboratory settings. The Teledyne

Photometrics Retiga R Series Cameras

utilizes a USB 3.0 data connection for a fast

and easy installation, while maintaining

backwards compatibility for USB 2.0 at

reduced data rates for use with a variety of

host computers.

This manual describes the installation and

configuration procedures for your new

Teledyne Photometrics Retiga R Series

camera. Descriptions of Teledyne

Photometrics Retiga R Series camera

settings are also included. Any differences

between individual models will be noted in

the text.

System Components

Your new camera system includes:

■QI Retiga R Series camera: Retiga R6, Retiga R3, or Retiga R1

■7.5V DC, 2.5A power supply (actual model may vary)

■USB 3.0 cable

■Optional Ocular®Software

■USB ﬂash drive: PVCAM driver and manual

Precautions

The Teledyne PhotometricsRetiga R Series camera system electronics are extremely sensitive to electrostatic

discharge (ESD). To avoid permanently damaging the system, please observe the following precautions:

■If you are using high-voltage equipment (such as an arc lamp) with your camera system, be sure to

turn the camera power on last and power the camera off first.

■Never connect or disconnect any cable while the camera system is powered on.

■Although you should turn off the camera’s power supply before disconnecting any camera system

cable, you do not need to power off your computer to detach the cables.

■Use caution when triggering high-current switching devices (such as an arc lamp) near your system.

The image sensor can be permanently damaged by transient voltage spikes. If electrically noisy

devices are present, an isolated, conditioned power line or dedicated isolation transformer is highly

recommended.

■Always leave at least one inch of space around the camera housing.

■Never open the camera. There are no user-serviceable parts inside the Teledyne Photometrics

Retiga R Series camera. Opening the camera voids the warranty.

■Use only the USB 3.0 interface, cables, and power supply designated for this camera system. Using

non- Teledyne Photometrics Retiga R Series cables or power supplies may result in permanent

damage to your system.

■Do not use a C-mount lens that has optics that extend behind the flange of the lens.

Environmental Conditions for Operation and Storage

Your Teledyne PhotometricsRetiga R Series camera system should be operated in a clean, dry environment.

The camera system’s ambient operating temperature is 0°C to 30°C with 80% relative humidity,

noncondensing. Contact Teledyne Photometrics customer service for information if operating outside of this

range.

To protect your Teledyne Photometrics Retiga camera during storage, use its original containers. To protect

the system from excessive heat, cold, and moisture, store at an ambient temperature between -20°C and 60°

C with a relative humidity of 0% to 90%, noncondensing.

Optics and Mounting

Teledyne Photometrics Retiga R Series camera lens mount accepts a standard 1” diameter, C-mount lens or

adapter. The camera is also compatible with a standard C-mount lenses as long as its optics do not extend

behind the flange of the lens.

If desired, the Teledyne PhotometricsRetiga R Series cameras may be mounted to a tripod or other device

using the mounting attachment located on each side of the camera’s front plate. See the Specifications

chapter for more information.

RETIGA R™SERIES USER MANUAL

Cleaning

Clean the exterior surfaces of the camera with a dry, lint-free cloth. To remove stains, contact Teledyne

Photometrics Support. To clean the camera’s imaging window, use only a filtered compressed-air source.

Handheld cans are not recommended, as they may spray propellant onto the window. Do not touch the

window.

Repair

The Teledyne Photometrics Retiga R Series camera system contains no user-serviceable parts. Repairs must

be done by Teledyne Photometrics. Should your camera system need repair, contact Teledyne Photometrics

Support. Please save the original packing materials so you can safely ship the camera system to another

location or return it for repairs if necessary.

IMPORTANT: DO NOT OPEN the camera. Opening the Teledyne Photometrics Retiga R Series camera voids

the warranty.

CHAPTER 2

INSTALLATION

This chapter will detail the proper installation of your Teledyne Photometrics Retiga R Series camera. In

order to install and use the camera, the following items are required:

■QI Retiga R Series camera (supplied)

■USB 3.0 data cable (supplied)

■7.5V DC, 2.5A power supply (supplied)

■USB PVCAM Driver “installer” (supplied and also available on the QImaging website)

■110V/220V power connection

■A PVCAM compatible imaging application, such as Ocular (optional)

■A PC that meets host computer requirements

Optional items that are included with your Retiga R Series camera:

■Trigger cable

Host Computer Requirements

The host computer for your QI Retiga R Series camera must include:

■Windows 7, Windows 8 or Windows 10 operating system (64 bits)

■2.0 GHz or faster Intel processor: either Xeon or Core i5

■4+ GB RAM

■250+ GB serial ATA (SATA) HDD and/or >64 GB solid state drive (SDD) for high-speed imaging and

storage

■256+ MB slot-based ATI/NVIDIA video graphics card (i.e., not an “onboard/integrated graphics”

adapter)

■USB port or Internet access to install the driver

■At least one USB 3.0 interface port (USB2.0 is supported, but at reduced frame rate)

NOTE: Minimum requirements as of December 2015. Supported computer systems will change as new

cameras, computer hardware, and operating systems are introduced and older models then become obsolete.

For current information on recommended computer specifications, please visit: https://

www.photometrics.com/support/software-and-drivers#pc-specs

NOTE: The Teledyne Photometrics Retiga camera will also operate from a USB2 port by reducing the

maximum readout speed from 50MHz to 17.5 MHz, impacting achievable frame rates.

Camera Power Requirements

■7.5V DC, 2.5A

A power supply for use with your Teledyne Photometrics Retiga R Series camera has been

provided by Teledyne Photometrics.

IMPORTANT: Follow the below steps in order.

DO NOT CONNECT the camera until the driver is installed.

1. Install the Camera Driver

In order for the Teledyne Photometrics Retiga R Series camera to communicate with the host PC, the

camera’s device driver must first be installed. The latest version of the PVCAM driver installer is available on

the QImaging website as well as the provided USB drive. The PVCAM must be revision 3.0.9.2 or newer. Be

sure to select the appropriate installer based on your PC’s operating system.

The Teledyne Photometrics Retiga camera is designed and tested for use with Microsoft Windows 64-bit

operating systems. Contact Teledyne Photometrics customer service for more information.

After completing the PVCAM installation, restart your PC when prompted by the wizard. For advanced users

wishing to use the camera in a custom programming environment, the PVCAM Software Development Kit is

available on the Teledyne Photometrics website.

NOTE: Supplemental PVCAM installation information can be found on the Teledyne Photometrics website:

https://www.photometrics.com/support/software-and-drivers

Note: Users can find the PVCAM SDK is on the Teledyne Photometrics website at:

https://www.photometrics.com/support/software-and-drivers

2. Connect the Camera

Note: Power switch on power supply cable

There are three connectors on the back of the Teledyne Photometrics Retiga R Series camera: a USB 3.0

connector, a power supply connector, and an I/O connector. Connect the camera following these steps

1. Connect the supplied USB 3.0 cable to the USB 3.0 interface port on your computer and connect

the other end of the cable to the USB 3.0 connector located on the back of the camera. (The

USB 3.0 interface transfers camera settings and image data to the host PC.) The QI Retiga R

Series camera should be connected to a USB 3.0 port. It should also be the only device on its USB

root hub controller (see Figure 2 below). Please see the following section on how to select the

appropriate USB port for optimum camera performance. This ensures the maximum bus bandwidth

is available to the camera for data transfers. USB 3.0 ports are often (but not always) identiﬁable by

a blue internal socket or the “SuperSpeed” (or just “SS”) USB logo.

2. After the USB 3.0 cable has been connected to the computer and camera, connect the QI Retiga

R Series camera power supply’s cable to the power connector located on the back of the camera.

(Your Retiga R Series camera is powered by the 7.5V 2.5A or greater power supply provided by

QImaging.) Lastly, plug the power supply’s cord into an appropriate power source.

3. Optional: An optional I/O connector is available on your camera for optional hardware triggering.

The I/O connector provides multiple I/O signals that allow highly precise synchronization with

external hardware components such as light sources via TTL signals. Information on how to set up

and conﬁgure the Retiga R Series camera for hardware triggering can be found in the next chapter

of this manual.

Note on Selecting the Optimal USB 3.0 Port:

Most modern computers come with both USB 3.0 and USB 2.0 ports. This camera should be connected to a

USB 3.0 port. However, if no USB 3.0 port is available, you can operate the camera with USB 2.0 as well. The

camera is designed to work with USB2.0, at a reduced data rate of 17.5MHz pixels/sec.

There are several ways to distinguish USB 2.0 from USB 3.0. First, the “Super Speed” or SS logo may be

present, indicating a port is USB3.0. Usually, USB 2.0 ports are gray or black, while USB 3.0 ports are blue;

however, this is not a steadfast rule. Additionally, USB 3.0 ports have 9 wires while USB 2.0 ports only contain

4 wires. If you cannot tell a port’s USB version by the color of the port, take a closer look at the number of

wires inside the USB port. On a USB 3.0 port, you will see an additional 5 recessed signal wires inside the port,

opposite the standard 4 wires.

Additionally, in Device Manager, a USB 3.0 port might have “USB3” in its name (e.g. Intel USB 3.0 eXtensible

Host Controller). You should ensure that the camera is connected to a USB 3.0 Root Hub. Determining which

USB root hub your camera is connected to is discussed below.

Each USB host controller has a Root Hub to which multiple physical ports are connected. Each port can have

a device plugged in or another hub to allow connection of more devices. However, the QI Retiga R Series

camera should be the only device connected to a single USB Root Hub. If other devices are connected to the

same Root Hub, then camera communication may fail, which can result in camera hanging or image tearing

depending on the bandwidth consumed by the other devices.

Since it is not always straightforward to tell which port on a PC is connected to which Root Hub, follow the

procedure below to make sure that the camera is the only device connected to its particular Root Hub.

1. Open Device Manager (click the Start Button and type “Device Manager”)

2. In the menu, click View -> Devices by Connection (Figure 1)

3. According to Figure 2, ﬁnd the USB host controllers, expand them, and check whether your camera

is the only device connected to the Root Hub.

Figure 1. Devices by connection

Figure 2. Photometrics USB3 camera is the only device on its USB Root Hub.

If more devices are connected to the same USB Root Hub, please reconnect them to a different port for optimal

camera performance.

Note on Optimum Mounting of Teledyne Photometrics Retiga R Series Cameras

It is important to maintain a minimum of 1” clearance on the vented sides of the Teledyne Photometrics

RETIGA camera to allow proper air flow, removing heat generated by Thermoelectric Cooling of the sensor.

Blocking this air flow will impede the camera’s ability to cool, and may cause the camera to overheat. While the

camera has thermal shutdown protection, overheating the camera may cause permanent and irreparable

damage, voiding your warranty.

CHAPTER 3

USING YOUR TELEDYNE PHOTOMETRICS Retiga R

Series Camera

Imaging Software

The Teledyne Photometrics Retiga R Series cameras come with optional full featured Ocular software. For an

up-to-date list of other compatible third-party imaging software applications, please visit: https://

www.photometrics.com/support/third-party-software.

The Teledyne Photometrics Retiga R Series camera’s image capture capabilities are controlled entirely

through your imaging software. Basic functionalities include control over exposure time, gain state, clearing

mode, region of interest (ROI), and pixel binning. Additional information on camera use and CCD operating is

available on the web, please visit: https://www.photometrics.com

Basic Camera Parameters

Exposure Time

The Teledyne Photometrics Retiga R Series camera’s exposure controls allow you to adjust the integration

time for each acquisition. By increasing the exposure time, more light is captured by the sensor and a better

signal-to-noise ratio (SNR) is achieved. The exposure time should be adjusted to a level that achieves the

shortest integration time possible while still maintaining sufficient SNR.

For R-Series cameras, there is an autoexposure feature in Ocular that will compute the optimal exposure time

with a single click.

Gain State

Gain (with regards to cameras) is defined as the conversion factor of captured electrons to a digital signal,

often referred to as a grey value or ADU (Analogue to Digital Unit) and has units of electrons per ADU (e/ADU).

Knowing the gain of a camera allows users to directly compare an ADU value as measured from their software

to the physical number of electrons actually captured by the camera’s sensor. Gain plays a critical role in many

of the camera’s parameters including dynamic range and read noise.

The Teledyne Photometrics Retiga R Series camera provides user-selectable gain states that enable optimal

camera performance for different imaging environments. Refer to Certificate of Performance provided for

different gain states values.

Gain State 1 utilizes the full dynamic range of the pixel and is recommended for applications requiring

moderate sensitivity. Gain state 2, although only using a half of the single pixel full wee, is ideal for resolving

low luminescence signals due to the very lowest read noise attainable.

Sensor Cooling

To further reduce thermally generated noise, the Teledyne Photometrics Retiga R Series camera system

provides regulated sensor cooling of at least -12ºC in a 22°C ambient, which effectively eliminates dark

current noise from typical imaging scenarios.

Clearing Mode

When the camera does not expose and read out images simultaneously, it is in Non-Overlap mode. Non-

Overlap mode is set by choosing “Pre-Exposure Clearing” for the clearing mode of the camera. This allows the

sensor to clear accumulated charge before the start of each exposure.

The following waveforms show how Non-Overlap mode functions. The main beneﬁt of Non-Overlap mode is

that there are no limitations imposed upon the exposure time, and the set exposure time is the actual exposure

time. The tradeoff for this accuracy is the frame rate, as each frame must be completely digitized before

beginning the next exposure cycle.

When the camera is able to expose and read out images simultaneously, it is in Overlap mode. Overlap mode is

set by choosing “Pre-Sequence Clearing” for the clearing mode of the camera. This allows one clear before the

imaging sequence starts. The following waveforms show how Overlap mode functions. When using Overlap

mode, the frame rate is higher as compared to Non-Overlap mode and provides the ability to continuously

image. However, since exposure and readout occur simultaneously, the minimum exposure time is dependent

on the time taken to complete readout. In timed mode + Overlap mode, exposure times may be set that are

shorter than the readout time, as shown in timing diagram below.

ROI / Binning

The Teledyne Photometrics Retiga R Series camera supports both user-defined, arbitrary regions of interest

(ROI) as well as hardware pixel binning modes of 1x1, 2x2, 4x4, 6x6, 8x8, 12x12, and 16x16. Both ROIs and

pixel binning will enable faster frame rates, making focusing and scanning much easier. Pixel binning also has

the advantage

of significantly increasing the signal-to-noise ratio (SNR) of the image, as the effective pixel size is increased,

collecting more light, and the impact of read-noise is diminished relative to adding signals together off chip.

Device Synchronization

Your Teledyne Photometrics Retiga R Series camera offers several methods of hardware synchronization via

TTL signals with external devices, including function generators, light sources, shutters and filters. Each camera

has an I/O connector (pin out functions are described in the specifications chapter) on the back for trigger-in/

out and various TTL input and output operations.

An optional cable is available to access primary signals such as “Trigger-in,” “Expose out,” “End of Frame” and

“Shutter Out”. The camera triggers on the rising edge of a TTL signal. Teledyne Photometrics Retiga R Series

cameras support three trigger modes:

Trigger-First Mode

In this mode, the camera requires one trigger to begin the acquisition of a stream of images. Once a single trigger

is received, the camera will use its internal clock to acquire the entire image stream, independent of any future

triggers.It is possible to run this triggering mode in either Non-Overlap Mode (left) or Overlap Mode (right).

Strobe Mode

In this mode, each frame in the sequence requires a trigger. When a trigger is received, the camera exposes for

the time set in the software. If Strobe mode is set to run in Overlap mode, then all exposures except the initial

one will be equal to, or larger than, the readout time. Triggers received while Trigger Ready is low are ignored.

For a sequence of one frame, Strobe mode and Trigger-ﬁrst mode are the same. Non-Overlap mode is shown

on the left; Overlap mode is shown on the right

Bulb Mode

In this mode, each frame in the sequence requires a trigger. The camera exposes for the duration the trigger

signal is high. Exposure time entered into the software is not used in this mode. Triggers received when Trigger

Ready is low are ignored. Non-Overlap mode is shown below.

TRIGGERING NOTE: though present on some trigger cables, the R Series cameras do not provide a “Trigger

Ready” signal.

Recommended Initial Settings

Initial settings for microscopic imaging (available options depend on application software):

■14 bits

■Gain State 1

■30 msec exposure time

■Clear Pre-Exposure

■Clear count 2

■Display gamma of 1

■Full frame (no ROI)

■Binned 2x2 for live preview to increase frame rate

(For color camera binning, images will be mono)

■Binned 1x1 for capture

CHAPTER 4

Intelligent Quantiﬁcation

Embedded Image Processing Algorithms

The Teledyne Photometrics Retiga R Series Mono camera includes user controllable features

designed to enhance camera performance and image quality.

Defective Pixel Correction

QImaging only uses sensor manufacturers with the highest

grade CCD sensors in your Teledyne Photometrics Retiga

camera. However Manufacturer’s specifications do not always

meet customer needs for defect free imaging. This is

particularly true for “hot” pixels – pixels that generate dark

current at a far higher rate than average. The converse is also

true, e.g. certain pixels response to light is far lower than

average, known as “dark pixels”. In both cases, suitable

threshold can be determined for defective pixels, and their

locations stored in the camera during manufacture. When

Defective Pixel Correction is enabled, the signal in each defect

location is replaced by the average of the pixel immediately

preceding and following the defect. The Teledyne

Photometrics Retiga camera can store up to 2048 defects

locations.

The factory default method for determining defective “hot”

pixels is to take a pair of 10 minute dark images. After

removing the bias offset, the 1800 “hottest” pixels are

selected as potential defects. A suitable floor is chosen so that

the algorithm does not accidentally catch the tail of the

normal dark current noise distribution. If the same location is

defective in both dark images, its location is programmed into

the camera as a defect.

To determine defective dark pixels, the camera is exposed to

uniform light, ﬁlling the pixels to 50% saturation. A median

ﬁlter is applied, and the original image is subtracted from the ﬁltered image. Any pixels that have a signal level

of 40% or more of saturation, are deemed defective. Up to 200 dark pixels are stored for correction using this

method.

Defective Pixel Correction: OFF

Defective Pixel Correction: ON

CHAPTER 5

TROUBLESHOOTING

Resolving Problems with the Camera

Computer Does Not Recognize Newly Installed Camera

Confirm that the latest PVCAM camera driver is installed on the computer while also checking to make sure

the computer meets the minimum system configuration requirements to run the Teledyne Photometrics

Retiga R Series camera. Confirm that the camera’s power is on and the DC power supply is plugged in. The

fan used to remove heat from the sensors Peltier cooler will generate a slow airflow that can be felt if the

camera power is on.

If necessary, restart the computer and repeat the power on cycle. If a New Hardware Found dialog box still

does not appear, contact Teledyne Photometrics Support.

Images Not Displayed

If no images appear:

■Confirm that the camera’s power is on.

■Confirm that the correct Teledyne Photometrics Retiga R Series camera is selected in your

imaging software application.

■Power off the camera and the host computer and check all system connections. Restart.

■Confirm that the camera is operational by taking an image with a standard C-mount lens attached

to your Teledyne Photometrics Retiga R Series camera. Using normal room lighting, place the

camera on a table about 3 meters away from an object and acquire an image.

If the camera is powered on and recognized by the computer and still is not able to capture an images,

please contact Teledyne Photometrics Support.

PVCAM Error Message Appears

If a PVCAM error message appears, please note the message’s number code and contact Teledyne

PhotometricsSupport.

Lengthy Pauses During Imaging

If you notice lengthy pauses marked by a lot of disk activity while imaging:

■Close any other programs that may be running.

■Install more physical memory to your computer system.

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