Total Recall VR LinX Evolution User manual

.: www.totalrecallvr.com :.
Total Recall VR LinX Evolution
Quick Start Guide
November, 2016
Guide Issue 15.0
Total Recall VR Release 10.13.0
Copyright © 2016 Prolancer Pty Ltd, Sydney, Australia.
The text of and illustrations in this document are licensed by Prolancer Pty Ltd under a
Creative Commons Attribution–Share Alike 3.0 Unported license ("CC-BY-SA"). An
explanation of CC-BY-SA is available at http://creativecommons.org/licenses/by-sa/3.0/. In
accordance with CC-BY-SA, if you distribute this document or an adaptation of it, you must
provide the URL for the original version. Prolancer, as the licensor of this document, waives
the right to enforce, and agrees not to assert, Section 4d of CC-BY-SA to the fullest extent
permitted by applicable law.
Total Recall VRTM is a trade mark of Prolancer Pty Ltd. in Australia and other countries. All
other trademarks are the property of their respective owners.
The information in this publication is subject to change without notice. Prolancer Pty Ltd
assumes no responsibility for any errors that may appear in this publication.

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Related Documents:
[1] Prolancer Pty Ltd, Total Recall VR web site. Available from:
http://www.totalrecallvr.com/.
[2] Prolancer Pty Ltd, Prolancer web site. Available from:
http://www.prolancer.com.au/.
[3] Prolancer Pty Ltd, Total Recall VR Deployment User Guide, 15.0, November 2016
[4] Prolancer Pty Ltd, Total Recall VR Remote Manager User Guide, 15.0, November
2016

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Table of Contents
1. Preface.......................................................................................................................................................5
1.1. Conventions........................................................................................................................................ 5
1.1.1. Notes & Warnings ...................................................................................................................... 5
1.1.2. Typographic Conventions...........................................................................................................5
1.1.3. Procedures .................................................................................................................................. 6
1.2. We Need Feedback ............................................................................................................................. 6
2. Introduction..............................................................................................................................................7
2.1. Thank You........................................................................................................................................... 7
2.2. About This Guide................................................................................................................................7
3. Pre Installation ......................................................................................................................................... 8
3.1. Unpacking .......................................................................................................................................... 8
3.2. Front Panel......................................................................................................................................... 9
3.3. Back Panel........................................................................................................................................ 10
3.3.1. Standard Connectors................................................................................................................. 10
3.3.2. Expansion Slots ........................................................................................................................ 10
4. Installation .............................................................................................................................................. 12
4.1. Safety Information ............................................................................................................................ 12
4.2. General............................................................................................................................................. 12
4.3. Location............................................................................................................................................ 12
4.4. AC Power ......................................................................................................................................... 13
4.5. Local Area Network.......................................................................................................................... 13
4.6. VoIP Networks.................................................................................................................................. 13
4.7. RoIP Networks.................................................................................................................................. 14
4.8. ISDN Networks................................................................................................................................. 16
4.9. USB Key ........................................................................................................................................... 18
4.10. Remote Manager .......................................................................................................................... 18
5. Configuration.......................................................................................................................................... 20
5.1. Default Configuration ...................................................................................................................... 20
5.2. Pre-Recording Configuration........................................................................................................... 23
6. Basic Operation ...................................................................................................................................... 26
6.1. Recording ......................................................................................................................................... 27
6.2. Monitoring........................................................................................................................................ 27
6.3. Searching.......................................................................................................................................... 28
6.4. Playing.............................................................................................................................................. 30
6.5. Archiving .......................................................................................................................................... 31
7. Preventative Maintenance ..................................................................................................................... 33
7.1. Hard Disks........................................................................................................................................ 33

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7.2. Disk Space.........................................................................................................................................33
7.3. Orderly Shutdown.............................................................................................................................33
8. Troubleshooting ......................................................................................................................................35
8.1. Limited Product Warranty ................................................................................................................35
8.2. Support Information..........................................................................................................................35
8.3. Forums..............................................................................................................................................35

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1. Preface
1.1. Conventions
Our guides use several conventions to highlight certain words and phrases and draw
attention to specific pieces of information.
1.1.1. Notes & Warnings
We use the following visual styles to draw attention to information that might
otherwise be overlooked:
Notes are tips, shortcuts or alternative approaches to the task at hand.
Ignoring a note should have no negative consequences, but you might
miss out on a trick that makes your life easier.
Important boxes detail things that are easily missed: configuration
changes that only apply to the current session, or services that need
restarting before an update will apply. Ignoring the information will
not cause data loss, but may cause irritation and frustration.
Warnings should not be ignored. Ignoring warnings will most likely
cause data loss.
1.1.2. Typographic Conventions
We use typographic conventions to call attention to specific words and phrases.
These conventions, and the circumstances they apply to, are as follows.
Example
Meaning
Select Guide to
display ...
Locate the link named "Guide" on the screen, position the
cursor over the link and then depress the appropriate mouse
button to follow the link.
Select Add to create
a new ...
Locate the button or menu item named "Add" on the screen,
position the cursor over the button or menu item and then
depress the appropriate mouse button to initiate an action.

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Enter Commission ...
Locate the field named "Commission" on the screen,
position the cursor over the field and then depress the
appropriate mouse button to select the field. Once the cursor
appears in the field, enter a value.
Choose Country ...
Locate the field named "Country" on the screen, position the
cursor over the field and then depress the appropriate mouse
button to display the available options. Then position the
cursor over the desired option and depress the appropriate
mouse button to select it.
Tick Active User ...
Locate the check box named "Active User" on the screen,
position the cursor over the check box and depress the
appropriate mouse button to place a visual tick in the box.
Un-tick Active User
...
Locate the check box named "Active User" on the screen,
position the cursor over the check box and depress the
appropriate mouse button to remove the visual tick in the
box.
Enter 3* ...
Enter "3*" using the keys on the numeric keypad.
Enter $30.95 ...
Enter "$30.95" using the keys on your keyboard.
1.1.3. Procedures
We use numbered sequence of steps to define procedures for performing certain
tasks. For example:
Procedure Title
1. This is the first step of the procedure.
2. This is the second step of the procedure.
a. This is the first sub-step of step 2.
b. This is the second sub-step of step 2.
3. This is step three.
1.2. We Need Feedback
If you find a typographical error in this guide, or if you have thought of a way to make
this guide better, we would love to hear from you.
Please submit your feedback using the feedback form on our web site:
http://www.prolancer.com.au/contact/feedback.
If you have a suggestion for improving the guide, then try to be as specific as possible
when describing your suggestion. Otherwise, if you have found an error, please include
the section number and some of the surrounding text so we can find it easily.

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2. Introduction
2.1. Thank You
Congratulations on your purchase of a Total Recall VR professional audio logging and
call recording system. Thank you.
Total Recall VR is a professional audio logging and call recording system which is self-
contained, fully featured and cost-effective. Enterprises and governments worldwide use
it to create electronic records of many forms of audio communication including
telephone, 2-way radio, broadcast radio, public address, room microphones and much
more.
2.2. About This Guide
This guide contains information intended to get you recording with your new Total
Recall VR as quickly as possible.
However, to enjoy the maximum benefit from your purchase we recommend that you
carefully read the following additional documents:
Total Recall VR Deployment User Guide
Total Recall VR Remote Manager User Guide

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3. Pre Installation
3.1. Unpacking
Please use care and assistance when unpacking, lifting and moving Total Recall VR.
DO NOT DROP Total Recall VR. It contains sensitive electronic
components.
Check the box for damage. A crushed box, holes, or water damage, for example, could
indicate that Total Recall VR has been damaged. Open the box and inspect Total Recall
VR and associated accessories.
If Total Recall VR appears damaged then contact your supplier, or us,
right away. Save all packaging and if possible take photos that clearly
show the damage to all packaging and Total Recall VR.
Check that you have received the following in the box, in addition to the Total Recall
VR:
1. Power cord.
2. Cross over network cable.
3. Two front panel lock keys.
4. Disc that contains Total Recall VR manuals (including this one) as well as Total
Recall VR client applications such as Remote Manager.
5. One page quick start guide.
If items are missing then contact your supplier, or us, right away to
arrange replacements.

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DO NOT misplace the front panel keys. They are unique to your
system Keep one in a safe place while using the other.
3.2. Front Panel
The front panel of your Total Recall VR features a lockable cover which prevents
unauthorised access to the BluRay disc drive and the hard drives.
Item
Description
Note
A
Cover lock
Keep the keys in a safe place. They are
unique to your system.
B
Power on/off button
A blue light around the power button
indicates that the system is on.
C
Easy swap hard disk
caddies
Two disks are used in RAID 1
configuration.
D
BluRay disc drive
Archive recordings to DVD and BD discs.
E
Reset button
F
USB 3.0 ports
Connect a standard USB key to use as a
Total Recall VR archive device.
G
Headphones in
Reserved for future use.
H
Microphone in
Reserved for future use.
B
D
E
C
A
F
G
H

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3.3. Back Panel
The back panel of your Total Recall VR has a set of standard connectors. In addition, it
has 4 expansion slots which are used, when necessary, to fit hardware for recording calls
on ISDN links.
3.3.1. Standard Connectors
The following image shows the standard connectors that appear on the back panel of
your Total Recall VR.
In summary:
Connector
Description
Note
A
USB 2.0 high current
charging ports
Connect a standard USB stick or disk drive
to use as a Total Recall VR archive device.
B
eSATA connector
Reserved for future use.
C
IEEE 1394a connector
Reserved for future use.
D
LAN port
Total Recall VR ‘LAN 1’ port. We
recommend you use this port to connect
Total Recall VR to you enterprise LAN.
E
USB 2.0 ports
Connect a standard USB key to use as a
Total Recall VR archive device.
F
DisplayPort connector
Reserved for future use.
G
DVI-I connector
Connect an external VGA monitor, if
required during system maintenance.
H
DVI-D connector
Reserved for future use.
I
LAN port
Total Recall VR ‘LAN 2’ port. We
recommend you use this port to record VoIP
calls and RTP streams.
J
USB 3.0 ports
Connect a USB 3.0 stick or disk drive to use
as a Total Recall VR archive device.
K
Audio line in
Reserved for future use.
L
Audio line out
Reserved for future use.
M
Mic in
Reserved for future use.
3.3.2. Expansion Slots
Your system may be fitted with hardware necessary to record calls on ISDN PRI
links. The following images show the possible configurations of the expansion slots.

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If your Total Recall VR has only VoIP recording channels,
then blanking plates are fitted to all expansion slots. Total
Recall VR does not need additional hardware to record
VoIP calls.
The adjacent image shows the hardware required to record
calls on one ISDN PRI E1/T1 link. Use the two RJ45
connectors to connect the ISDN PRI link.
The adjacent image shows the hardware required to record
calls on two ISDN PRI E1/T1 link. Use each pair of RJ45
connectors to connect an ISDN PRI link.

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4. Installation
4.1. Safety Information
Always follow basic safety precautions when installing Total Recall VR to reduce the
risk of injury from electrical shock and fire.
WARNING: Potential shock hazard. Total Recall VR must be
installed by qualified person.
Observer the following:
1. Read and understand all instructions in Total Recall VR guides.
2. Observe all warnings and instructions marked on the product.
3. Use only grounded electrical outlet when connecting Total Recall VR to a power
source. If you are unsure the outlet is grounded, then have a qualified electrician
check it.
4. First connect Total Recall VR to grounded outlet, and only then connect the
appropriate interface lines.
5. Do not touch the contacts on the ends of any cables used with Total Recall VR. If
any cable becomes damaged, then have it replaced immediately.
6. Shut down and unplug Total Recall VR from telephone jacks, and then from power
outlets, prior to moving or cleaning.
7. Do not open Total Recall VR. There are no user serviceable parts inside Total
Recall VR. Refer all servicing to qualified personnel.
4.2. General
Total Recall VR is computer equipment and in general has the same physical and
electrical requirements as desktop PCs. Attention should be paid to their environment to
assure long life and reliable operation.
4.3. Location
When choosing a location for your Total Recall VR, consider the following:
Convenience. Make the unit accessible to operators and service personnel who
need to access system.
Security. User with access to the unit can remove power, disconnect cables and
possibly compromise the recordings on Total Recall VR. Logins are no
protection against determined attackers with physical access to the unit.

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Operating environment. Total Recall VR requires adequate cooling, clean and
always on power source, vibration and shock free surface and protection from
liquids.
DO NOT place Total Recall VR in an enclosed cupboard, a damp or
dusty room or location with direct exposure to sunlight. Doing so will
severely reduce the lifetime of your new Total Recall VR and void
the warranty.
4.4. AC Power
Total Recall VR uses “universal” switching, AC to DC power adapter. This means you
can plug the power adapter into any line (mains) voltage from 100 Volts to 240 Volts
AC nominal.
However, to prevent unplanned shutdowns caused by power glitches or interruptions, we
strongly recommend the use of an Uninterruptible Power Supply (UPS) unit.
Use only grounded electrical outlet when connecting Total Recall VR to a power source.
If you are unsure the outlet is grounded, then have a qualified electrician check it.
4.5. Local Area Network
Connect Total Recall VR to an Ethernet network by attaching a network cable between
the RJ45 jack (with label LAN 1 or LAN 2) on the back of Total Recall VR and a
network switch. Use a standard CAT5, or equivalent, straight through cable.
Alternatively, use a crossover cable to isolate Total Recall VR from your network and
connect it directly to the network connection of a PC (without using a switch). The
default configuration of the Total Recall VR network interfaces is:
LAN 1
LAN 2
IP Address
192.168.1.100
192.168.2.100
Netmask
255.255.255.0
255.255.255.0
VLAN ID
Not set
Not set
4.6. VoIP Networks
Total Recall VR uses a software based VoIP packet collector which is capable of
detecting, extracting and then processing SIP, H.323 and RTP packets when connected
to an Ethernet link.
The packet collector does not interact with the packets on the Ethernet link. It does not
add, remove or modify packets. It simply detects and takes a copy of each packet for
further processing.

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Each Total Recall VR is equipped with single VoIP packet collector capable of
collecting VoIP packets from a single Ethernet link.
Use the LAN 2 interface for capturing VoIP packets. This leaves the
LAN 1 interface to all other network communication.
Ethernet switch SPAN port (or port mirroring as it is otherwise known) is by far the
cheapest and easiest way to connect a Total Recall VR to a VoIP network for the
purpose of recording. Even if your current Ethernet switch does not support it, myriad
other switches, which cost not more than few hundred dollars, do support it.
Figure 1: SPAN Port for VoIP Call Recording
SPAN ports may be the cheapest and easiest way to start recording VoIP calls and RTP
streams; however in some cases it may be necessary to use other methods in order to
record all VoIP calls and RTP streams on the network. The Total Recall VR
Deployment Guide [3] explains all techniques in detail.
4.7. RoIP Networks
Total Recall VR is capable of recording audio carried in standard RTP and proprietary
protocols (such as Tait VRP) that are extensively used by RoIP and AoIP system in
passive and active mode.
In passive mode Total Recall VR uses a software based RTP packet collector which is
capable of detecting, extracting and then processing RTP packets when connected to an
Ethernet link.

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The packet collector does not interact with the packets on the Ethernet link in any way.
It does not add, remove or modify packets. It simply detects and takes a copy of each
packet for further processing.
Ethernet switch SPAN port (or port mirroring as it is otherwise known) is by far the
cheapest and easiest way to connect a Total Recall VR to a RoIP network for the
purpose of recording. Even if your current Ethernet switch does not support it, myriad
other switches, which cost few hundred dollars only, do support it.
Figure 2: SPAN Port for RoIP Recording
In active mode Total Recall VR accepts RTP and Tait VRP packets on user configurable
UDP ports, also known as UDP services. RoIP equipment can send RTP and VRP
packets to the UDP services for the purpose of recording.
This interface receives RTP and VRP packets only. It does not send packets to the
network.

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Figure 3: UDP Services for RoIP Recording
4.8. ISDN Networks
Total Recall VR uses a purpose built, high-impedance, ISDN PRI link (E1 or T1)
tapping card to capture signalling and audio on ISDN PRI links. This interface does not
interact with the calls and audio on the links in any way.
Total Recall VR may be equipped with one or two tap cards. You can connect only one
ISDN PRI link to each tap card. As a result, the number of tap cards determines the
number of ISDN PRI links that you can connect to Total Recall VR.
DO NOT connect ISDN BRI (2B +D) links to Total Recall VR. Total
Recall VR can only record calls on ISDN PRI (E1/T1) links.
Figure 4: ISDN Call Recording on an ISDN PRI Link

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Tapping cards use two RJ45 (8P8C) connectors to tap an ISDN PRI link. Pins 1, 2, 4
and 5 of each connector are connected directly to each other. This provides a pass-
through connection for the ISDN link when connected to a tapping card. As a result,
ISDN PRI links remain fully operational when connected to tap cards even when Total
Recall VR is not powered.
The following figure shows the internal connections between the two RJ45 connectors
on the tapping card. In addition it shows how to wire the connectors of the cables from
the NTU and to the PBX that will connect to the RJ45 connectors on the tapping card.
Figure 5: Tapping Card Connector Pin Allocation
To connect an ISDN PRI link to a tapping card on a Total Recall VR:
1. Connect the power cable to the Total Recall VR. This ensures that the earthing
protection is in place during the rest of the procedure.
2. Disconnect the ISDN cable from the PBX by unplugging the cable from the port
that it connects to on the PBX.
a. In most cases, and if the Tx pair is connected to pins 1 and 2 and the Rx
pair is connected to pins 4 and 5, you can simply connect this cable to a
RJ45 connector on the tapping card.
b. If the Tx pair is NOT connected to pins 1 and 2 and/or the Rx pair is
NOT connected to pins 4 and 5, you must create a custom cable and
connect that cable between the NTU and the tapping card.
3. Again, in most cases, and if the Tx pair is connected to pins 1 and 2 and the Rx
pair is connected to pins 4 and 5, you can use a straight-through LAN cable, to
connect the other RJ45 connector on the same tapping card to the ISDN port of
the PBX.
a. However, if the ISDN port on the PBX uses different pins for the Tx and
Rx pair, then you must create a custom cable and connect that cable
between the tapping card and the PBX.

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Figure 6: ISDN Link Connection
4.9. USB Key
Your Total Recall VR is equipped with a number of USB 2.0 and 3.0 ports. You can
connect a USB key to any of the ports and use it to archive recordings.
Total Recall VR can archive to one USB key or disk drive at a time.
If you connect multiple USB keys/disk drives, then Total Recall VR
will write archives to the key/drive that you connected LAST.
To write archives to a specific key/drive, first disconnect all USB
keys/drives and then connect the one that Total Recall VR should
write to.
4.10. Remote Manager
The Total Recall VR Remote Manager [4] is the only method of access to your Total
Recall VR.
Install Remote Manager on a PC by following the instructions in the Remote Manager
User Guide [4]. Then, to gain access to your Total Recall VR for the first time with
Remote Manager:
Connecting with Remote Manager for the first time
1. Connect the PC that runs Remote Manager and the Total Recall VR system
with a cross-over network cable. Use LAN 1 on the Total Recall VR system.
2. Configure the LAN port on the PC with the following IP address:
192.168.1.99 and the following netmask: 255.255.255.0.
3. Test the connectivity between the PC and the Total Recall VR machine by
running the following command on a DOS prompt:
ping 192.168.1.100
You should see “ping” response from the Total Recall VR system.

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4. Start Remote Manager and configure a new TRVR connection as shown on
the following dialog:
The Password is 0000.
5. Select Set to establish a connection to the Total Recall VR system.
Once you establish a connection with your Total Recall VR you can use Remote
Manager to configure and control the Total Recall VR.

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5. Configuration
5.1. Default Configuration
Every Total Recall VR leaves the factory with a default configuration which enables it
to start recording the minute it is powered up.
In summary the default configuration is:
The ID of the Total Recall VR is set to 1. If you have multiple Total Recall VRs
we recommend that you assign a different ID to every Total Recall VR.
The time zone is set to Australian Eastern Standard Time. The time and date are
set to the current time and date in Sydney, Australia. We recommend that you
change the time zone before starting to record.
The default passwords for the administrator and the standard user are set to
‘0000’. We recommend that you change both to improve the security of Total
Recall VR.
The LAN 1 interface has an IP address of 192.168.1.100/24.
The LAN 2 interface has an IP address of 192.168.2.100/24.
The Remote Manager Interface accepts connections from client applications on
IP address 192.168.1.100 and TCP port 10010.
All recordings will be kept when recorded irrespective of their duration.
Recordings will not be deleted based on their age, but will be deleted when the
occupancy of the disks reaches 95% or more, or the number of recordings in
reaches 900,000 or more.
All SIP calls that are detected on the network that is connected to the LAN 2
interface will be recorded and kept.
All calls that are detected on ISDN PRI E1 links that are connected to Total
Recall VR will be recorded and kept.
Automatic archiving of recordings is not enabled.
The following list is a summary of the default factory configuration.
General Settings
Language English
Time & Date
Use NTP No
NTP Address 1 0.0.0.0
NTP Address 2 0.0.0.0