Touch 3.9G 7.2Mbps Guide

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3.9G
DONGLESINSTALLATION&TROUBLESHOOTING
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INSTALLATION……………………………………..2
CONNECTMANAGER……………………………4
TROUBLESHOOTING…………………………….5
7.2Mbps21.6Mbps

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Page2of83.9Gdongles‐installationandtroubleshootingguide
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1. DONGLEINSTALLATION
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a. Plugthedevice(containingeitheraregularsizedSIMcardoramicroSIMcardwithanadaptor)to
yourcomputer’sUSBportandclickon‘RunInstall’tostarttheinstallationprocess:
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b. Selectthedesiredlanguageandclickon‘OK’
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c. Followcarefullythe‘ConnectManagerWizard’instructionsforsuccessfulinstallation:
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Page3of83.9Gdongles‐installationandtroubleshootingguide
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d. Clickon‘Finish’tocompletetheinstallation:
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e. Enter‘0000’ifaPINcodeisrequestedandthenclickon‘OK’
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f. The3.9Gicon‘ConnectManager’willbecreatedonyourdesktop.Thisiconallowsyouaccessto
thedongledashboardandinternetconnection:
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Page4of83.9Gdongles‐installationandtroubleshootingguide
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2. USINGTHECONNECTMANAGER
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a. Double‐clickonthe‘3.9G’desktopicontoopenthecustomizeddashboard
b. Selecttheactionyouwanttoundertakeasperbelow
i. TheConnect/Disconnectbuttonallowsyoutoconnecttotheinternetwhenyouwantto
browse,search,chat,checkemails,etc.ortodisconnectwhenyoufinishyoursession.
ii. TheSMSmenuallowsyoutomanagethemessagesfolder:sendmessages,readreceived
messages,checksent/savedmessages,deleteunwantedmessages,etc.
iii. ThePhonebookmenuallowsyoutoadd,removeandeditcontactstobeusedwhen
sending/receivingmessages.
iv. TheSettingsmenuallowsyoutocustomizesettings:networkcoverage,soundsused,
customizedconnections,etc.
v. TheDataRecordsmenuallowsyoutocheckthedatatraffichistoryandperformance.
vi. TheMyAccountmenuallowsyoutomanageyourlineaccountviathetouchwebsiteby
checkingconsumptiondetails,rechargeyourlinecreditsaccount,andactivating/renewing
the3.9Goffer.
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Page5of83.9Gdongles‐installationandtroubleshootingguide
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3. TROUBLESHOOTING
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a. Dongle/devicenotdetected
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Solution1:
ClosetheConnectManager.
InsertthedongleintheUSBport(makesuretouseafunctioningUSBport).
WaituntilyourPCcompletesthedetection.
OpentheConnectManager.
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Solution2:(incasesolution1didnotwork)
ClosetheConnectManager.
RemovethedonglefromtheUSBport.
Re‐insertitagain.
DoubleclickonConnectManger.
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Solution3(incasesolution2didnotwork):
ClosetheConnectManager.
RemovethedonglefromtheUSBport.
Uninstalltheprogram:openthe‘Start’menuselect‘AllPrograms’menugoto
‘ConnectManager’menuclickon‘Uninstall’.
InsertthedongleintheUSBport.
Runtheinstallationwizard.
WaituntilyourPCcompletestheinstallation.
OpentheConnectManager.

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Page6of83.9Gdongles‐installationandtroubleshootingguide
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Solution4(incasesolution3didnotwork):
BringthedongleandtheSIMcardtoanytouchbranch.
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b. SIMnotdetected:
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Solution1:
ClosetheConnectManager.
RemovethedonglefromtheUSBport.
InsertinthedongleavalidSIMcardwithanactivelinestatus(youcantesttheSIMcardin
anymobilehandsettobesureitisfunctional).
InsertthedongleintheUSBport.
WaituntilyourPCcompletesthedetection.
OpentheConnectManager.
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Solution2:(incasesolution1didnotwork)
ClosetheConnectManager.
RemovethedonglefromtheUSBport.
InsertinthedongleanothervalidSIMcard(youcanuseanyvalidSIMcard).
InsertthedongleintheUSBport.
WaituntilyourPCcompletethedetection.
OpentheConnectManager.
IftheSIMisdetected,thenyourinitialSIMcardisdefectiveandyouneedtoreplaceit.
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Solution3:(incasesolution2didnotwork)
BringthedongleandtheSIMcardtoanytouchbranch.

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Page7of83.9Gdongles‐installationandtroubleshootingguide
c. Connectionfailed:
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Solution1:
ClosetheConnectManager.
RemovethedonglefromtheUSBport.
TocheckifyouhaveanyHighSpeedInternet3.9Gofferactivatedonthenumberyouare
using,dial111(fromanytouchvoiceline)orsendanSMScontaining‘HSC’fromtheSIM
cardto‘1180’.
Incasenoofferwaspreviouslyactivated,thenyouneedtoactivateanyHighSpeed
Internet3.9Gofferbycalling111forpostpaidnumbersorbysending,forprepaidnumbers,
anSMSto1188containing‘HS1’,‘HS2’,‘HS3’,‘HS4’or‘HS5’respectivelyforbelowoffers:
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P.S.theoffersneed24hourstobeactivated.
InsertthedongleintheUSBport.
WaituntilyourPCcompletesthedetection.
OpentheConnectManager.
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d. Nonetworkconnection:
Offer1Offer2Offer3Offer4Offer5
100MB500MB1GB3GB5GB
$10/month$19/month$32/month$79/month$99/month

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Page8of83.9Gdongles‐installationandtroubleshootingguide
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Solution:
ClosetheConnectManager.
RemovethedonglefromtheUSBport.
Makesuretohavenetworkcoveragebeforeyoure‐insertthedongleandusethe
ConnectManager.
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e. Unabletosend/receiveSMS:
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Solution:
Gotothe‘Settings’menuandclickthe‘SMSSettings’sub‐menu
Makesuretohave’[phone]’astheSMSCenterNumber
Click‘Apply’tosavethesettings