TouchTunes Virtuo Quick start guide

Overview
This document explains how to replace a touch screen glass, part number 600254-001, on a Virtuo or Virtuo II that is using
a 27” display.
Note: This touchscreen glass can only be used with the 27” display. It is not compatible with 26” displays.
Topics
•Required tools and equipment
•Replacing the glass
•Contacting TouchTunes Technical Support
Required tools and equipment
• Phillips #2 screwdriver
• Cable ties and cable cutters for cable dressing
• Protective gloves for handling the glass
• Vacuum cleaner to clean out any broken glass particles from the monitor
• Anti-static wrist strap and grounding mat
• Torque-limiting nut driver and metric 7 mm socket. Do not use a standard ratchet, which can lead to over-torquing. A
regular nut driver (with 7mm socket) can be used, as long as you avoid over-torquing when tightening the nuts.
This document is for these
components or categories
Software
Electrical
Mechanical
Packaging
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FRU Installation Notes
Virtuo Monitor Glass Replacement
January 2016
900975-001
Rev 00
Purpose
How to replace the touch screen glass on a Virtuo
Expected time
30 minutes
Audience
• TouchTunes Virtuo Operators
• TouchTunes field service and customer support

2Virtuo Monitor Glass Replacement
Replacing the glass
Replacing the glass
1. Power down the Virtuo by setting the rocker switch on the power strip inside the Virtuo to the
OFF (O) position.
Remove the power cable from the power bar.
2. Disconnect all of the connectors from the bottom of the display:
View of the bottom of the touch screen monitor
3. Disconnect the cables that connect to the LED array, to facilitate access to the touchscreen glass and monitor.
IMPORTANT:Before you perform this procedure or any other maintenance on a Virtuo, power it off and
disconnect the electrical power from it.
CAUTION: The touch screen glass weighs approximately 25 lbs. Enlist the help of an assistant when
installing the replacement glass.
CAUTION: Use care in handling the glass being replaced, as it can contain sharp and broken pieces. Use
care in handling the replacement glass to prevent debris, markings and fingerprints from contacting the
interior surface of the glass and the face of the monitor.
Power RS-232 DVI

3Virtuo Monitor Glass Replacement
Replacing the glass
4. Thetouchscreenissecuredto theinsideof the doorwith10nutsfastenedtostuds on therearoftheunit, andisremoved
by lifting it away from the exterior of the Virtuo. Using a torque-limiting nut driver, remove the nuts that secure the
touchscreen glass and monitor to the Virtuo front door, starting with the two nuts that also hold the camera in place.
Follow the numbered sequence below for removing the nuts:
1234
596
78
10
After the nuts that held the camera have been removed, set the camera aside while you install the replacement
glass.
Set aside all the nuts you remove, as you will be re-using them later.
Before you remove the final (top-middle) nut, ensure that you or an assistant is holding the glass in place from
the front.

4Virtuo Monitor Glass Replacement
Replacing the glass
5. With one hand positioned on the bottom rear of the monitor and the other supporting the glass and monitor from the
front, gently push the unit forward and lift it out and away from the Virtuo door.
6. Lay the touchscreen glass and monitor face-down on a flat surface that is preferably covered with a soft cloth or other
padding that will prevent damage to the glass and monitor.

5Virtuo Monitor Glass Replacement
Replacing the glass
7. Remove the 4 screws that hold the back cover of the monitor in place. These are on the top and bottom of the cover.
8. Remove the 4 screws that hold the monitor to the touchscreen glass. These are on either side of the monitor and glass.
9. Pull off the back cover, and set it aside for later.
Note: From this point on, and until the back cover has been screwed back on, an anti-static wrist strap should be worn
while manipulating the monitor’s internal electronics, to avoid electro-static discharges which could damage the delicate
electronics.
10. Delicately pull off the pieces of tape indicated in the picture, so the ribbon cable can be detached from the monitor. Set
this tape aside, as you will be re-using it in a moment.
11. Carefully flip the small black tab on the ribbon connector, then pull out the ribbon.
12. Disconnect the tworemaining cables on the small control
board.
13. Remove all 4 screws that hold the control board to the
monitor, then remove the control board.
Note: Individual control boards are paired with particular
touch glasses, and cannot be re-used across different touch
glasses.
14. Pull the monitor off the touchscreen glass and lay it flat.
TAPE

6Virtuo Monitor Glass Replacement
Replacing the glass
Note: We recommend that you wear a pair of protective gloves when performing the next steps, to prevent the monitor and
interior of the replacement glass from collecting any debris.
15. Using a vacuum cleaner, remove any glass residue from the monitor and safely dispose of the glass and associated
debris.
16. Place the replacement touchscreen glass assembly on a clean surface.
17. Make sure the monitor is clean, while being careful not to scratch it.
18. Insert the monitor into position on the touchscreen glass, lifting the ribbon to keep it from getting stuck between the glass
and the monitor.
19. Take the replacement control board (included in this FRU
kit) out of its packaging, and fasten it to the monitor using
the 4 screws you removed earlier.
20. Re-connect the two cables you disconnected earlier.
21. Insert the ribbon into its connector, then flip the black tab
down to secure the ribbon.
22. Using the tape that was set aside earlier, secure the ribbon tothe monitor, being careful to leave a small amount of slack
at both ends to avoid putting stress on the ribbon.
TAPE

7Virtuo Monitor Glass Replacement
Replacing the glass
23. Replace the monitor’s back cover, and fasten it using the four (4) screws you removed earlier.
24. Fasten the monitor to the touchscreen glass using the four (4) screws you removed earlier.
25. Bring the reassembled touchscreen glass and monitor over to the Virtuo.
26. With one hand positioned on the rear of the monitor and the other supporting its front on the exterior, gently insert the
unit into the Virtuo.
IMPORTANT: Ensure the glass is properly seated on the Virtuo.
Failure to do so can cause the glass to break.

8Virtuo Monitor Glass Replacement
Replacing the glass
27. Re-fasten the nuts (finger-tight) to their studs except for the two nuts for mounting the camera.
28. Fasten the cameraassembly to the monitorwith the two remaining nuts (finger tight), make sure the USB cable is routed
toward the right, and realign the camera with the opening in the black backing of the touchscreen glass.
29. Torque all 10 touchscreen glass nuts to 10 in.-lbs.
30. Reconnect the connectors on the monitor’s bottom panel.
91056
184
32
7
Following the numbered sequence above, gradually torque all 10 nuts to 10 in.-lbs. This balances the tension
across the surface of the glass, which will allow touch tracking to function properly.
Do not over-tighten the nuts! Improper fastening of the touchscreen glass to the door may cause damage to the
unit and adversely affect performance.
Power RS-232 DVI

Copyright © 2016 TouchTunes Music Corporation
TouchTunes Music Corporation, Inc.
400 Sainte Croix Avenue, Suite 200 E
Montreal, Quebec,
Canada, H4N 3L4
TouchTunes Music Corporation, Inc.
850 Third Ave, Suite 15C
New York, NY 10022
USA
Technical Support
847-353-1954
www.touchtunes.com
9Virtuo Monitor Glass Replacement
Contacting TouchTunes Technical Support
31. Reconnect the cables that go to the LED Array.
32. Power on the Virtuo.
33. Recalibrate the touchscreen: once Virtuo is fully booted and showing the Home Screen, press and hold the MNGR
button on the I/O board until the calibration screen is shown, then follow the on-screen prompts to complete calibration.
34. Verify that the camera is still correctly-aligned and oriented. If the camera is partly obscured by the edges of its hole in
the glass backing, loosen the two nuts and adjust the camera’s position. If the camera is pointing at too high or too low
an angle, adjust the angle using the adjustment screw. For more on the proper camera angle, see the PhotoBooth
Camera Bracket Installation and Alignment guide (TouchTunes p/n 900631-001, found at http://
productwarranty.touchtunes.com)
35. Test the functionality of the monitor, and make sure everything is working before leaving the venue.
Contacting TouchTunes Technical Support
If you need help with or have questions about this document, contact TouchTunes by:
•using the e-mail links on the Contacts page on https://operator.touchtunes.com
•calling TouchTunes 24/7 Technical Support Hotline at 847-353-1954
To help us assist you more effectively with problem reports, this information may be required when contacting TouchTunes
Technical Support:
•Jukebox model, such as Virtuo, Virtuo II or Playdium
•Jukebox ID
•the serial number of any affected component
•the date/time of the problem
•actions performed immediately before the problem occurred