Toyota Highlander 2020 User manual

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Pictorial index Search by illustration
For safety
and security Make sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status
information and
indicators
Reading driving-related information
(Main topics: Meters, multi-information display)
Before driving Opening and closing the doors and windows,
adjustment before driving
(Main topics: Keys, doors, seats)
Driving Operations and advice which are necessary for
driving
(Main topics: Starting engine, refueling)
Interior features Usage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance
and care
Caring for your vehicle and maintenance
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble
arises What to do in case of malfunction and emergency
(Main topics: Battery discharge, flat tire)
Vehicle
specifications Vehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For owners Reporting safety defects for U.S. owners, and seat
belt, SRS airbag and headlight aim instructions for
Canadian owners
Index Search by symptom
Search alphabetically

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TABLE OF CONTENTS
For your information ........................5
Reading this manual........................9
How to search................................10
Pictorial index ................................11
1-1. For safe use
Before driving........................22
For safe driving .....................23
Seat belts..............................25
SRS airbags..........................32
Front passenger occupant clas-
sification system..................41
Exhaust gas precautions.......46
1-2. Child safety
Riding with children...............47
Child restraint systems..........48
1-3. Emergency assistance
Safety Connect .....................63
1-4. Theft deterrent system
Engine immobilizer system ...69
Alarm.....................................71
2-1. Instrument cluster
Warning lights and indicators
............................................74
Gauges and meters ..............79
Multi-information display
(4.2-inch display).................82
Multi-information display (7-inch
display)................................91
Head-up display................. 101
Fuel consumption information
......................................... 106
3-1. Key information
Keys................................... 112
3-2. Opening, closing and locking
the doors
Side doors.......................... 115
Back door........................... 119
Smart key system .............. 131
3-3. Adjusting the seats
Front seats......................... 138
Rear seats.......................... 139
Driving position memory .... 144
Head restraints................... 147
3-4. Adjusting the steering wheel
and mirrors
Steering wheel................... 150
Inside rear view mirror ....... 151
Digital Rearview Mirror....... 152
Outside rear view mirrors... 162
3-5. Opening, closing the win-
dows and moon roof
Power windows.................. 164
Moon roof........................... 167
Panoramic moon roof......... 170
4-1. Before driving
Driving the vehicle.............. 177
Cargo and luggage ............184
Vehicle load limits .............. 187
Trailer towing...................... 188
Dinghy towing .................... 199
4-2. Driving procedures
Engine (ignition) switch...... 200
Automatic transmission...... 204
Turn signal lever................. 208
Parking brake..................... 209
1For safety and security
2Vehicle status information
and indicators
3Before driving
4Driving

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TABLE OF CONTENTS
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Brake Hold ......................... 212
4-3. Operating the lights and wip-
ers
Headlight switch................. 214
Automatic High Beam ........ 217
Fog light switch .................. 220
Windshield wipers and washer
......................................... 220
Rear windshield wiper and
washer ............................. 223
4-4. Refueling
Opening the fuel tank cap.. 225
4-5. Using the driving support sys-
tems
Toyota Safety Sense 2.0.... 227
PCS (Pre-Collision System)
......................................... 233
LTA (Lane Tracing Assist)... 241
RSA (Road Sign Assist) ..... 251
Dynamic radar cruise control
with full-speed range........ 254
Stop & Start system ........... 264
BSM (Blind Spot Monitor)... 270
Intuitive parking assist........ 276
RCTA (Rear cross traffic alert)
function ............................ 284
PKSB (Parking Support Brake)
......................................... 289
Parking Support Brake function
(static objects).................. 296
Parking Support Brake function
(rear-crossing vehicles).... 302
Driving mode select switch
......................................... 306
Multi-terrain Select............. 307
Snow mode switch............. 310
Downhill assist control system
......................................... 311
Driving assist systems........ 313
4-6. Driving tips
Winter driving tips............... 319
Utility vehicle precautions... 322
5-1. Toyota multi-operation touch
Toyota multi-operation touch
......................................... 326
5-2. Using the air conditioning
system and defogger
Front manual air conditioning
system ............................. 328
Front automatic air conditioning
system ............................. 333
Rear manual air conditioning
system ............................. 346
Rear automatic air conditioning
system ............................. 348
Heated steering wheel/seat
heaters/seat ventilators.... 352
5-3. Using the interior lights
Interior lights list................. 355
5-4. Using the storage features
List of storage features ......358
Luggage compartment features
......................................... 363
5-5. Using the other interior fea-
tures
Other interior features........ 367
Garage door opener........... 379
6-1. Maintenance and care
Cleaning and protecting the
vehicle exterior................. 388
Cleaning and protecting the
vehicle interior.................. 391
6-2. Maintenance
Maintenance requirements
......................................... 394
General maintenance......... 396
5Interior features
6Maintenance and care

4TABLE OF CONTENTS
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Emission inspection and mainte-
nance (I/M) programs....... 398
6-3. Do-it-yourself maintenance
Do-it-yourself service precau-
tions ................................. 400
Hood .................................. 402
Positioning a floor jack....... 403
Engine compartment.......... 404
Tires ................................... 411
Tire inflation pressure......... 423
Wheels............................... 425
Air conditioning filter...........426
Electronic key battery......... 428
Checking and replacing fuses
......................................... 429
Headlight aim..................... 431
Light bulbs.......................... 432
7-1. Essential information
Emergency flashers ........... 442
If your vehicle has to be stopped
in an emergency .............. 442
If the vehicle is trapped in rising
water................................ 443
7-2. Steps to take in an emergency
If your vehicle needs to be towed
......................................... 445
If you think something is wrong
......................................... 448
Fuel pump shut off system
......................................... 449
If a warning light turns on or a
warning buzzer sounds.... 450
If a warning message is dis-
played .............................. 460
If you have a flat tire........... 464
If the engine will not start ... 478
If you lose your keys .......... 479
If the fuel filler door cannot be
opened............................. 480
If the electronic key does not
operate properly............... 481
If the vehicle battery is dis-
charged............................ 483
If your vehicle overheats.... 487
If the vehicle becomes stuck
......................................... 489
8-1. Specifications
Maintenance data (fuel, oil level,
etc.).................................. 492
Fuel information................. 503
Tire information.................. 505
8-2. Customization
Customizable features....... 515
8-3. Initialization
Items to initialize ................ 527
9-1. For owners
Reporting safety defects for U.S.
owners ............................. 530
Seat belt instructions for Cana-
dian owners (in French)... 530
SRS airbag instructions for
Canadian owners (in French)
......................................... 532
Headlight aim instructions for
Canadian owners (in French)
......................................... 539
What to do if... (Troubleshooting)
......................................... 542
Alphabetical Index.............. 545
7When trouble arises
8Vehicle specifications
9For owners
Index

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Please note that this manual
applies to explains all models
and all equipment, including
options. Therefore, you may find
some explanations for equip-
ment not installed on your vehi-
cle.
Allspecifications providedin this
manual are current at the time of
printing. However, because of
the Toyota policy of continual
product improvement, we
reserve the right to make
changes at any time without
notice.
Depending on specifications,
the vehicle shown in the illustra-
tions may differ from your vehi-
cle in terms of color and
equipment.
Approximately five hours after
the engine is turned off, you
may hear sound coming from
under the vehicle for several
minutes. This is the sound of a
fuel evaporation leakage check
and, it does not indicate a mal-
function.
A wide variety of non-genuine
spare parts and accessories for
Toyota vehicles are currently
available in the market. You
should know that Toyota does
not warrant these products and
is not responsible for their per-
formance, repair, or replace-
ment, or for any damage they
may cause to, or adverse effect
they may have on, your Toyota
vehicle.
This vehicle should not be modi-
fied with non-genuine Toyota
products. Modification with
non-genuine Toyota products
could affect its performance,
safety or durability, and may
even violate governmental regu-
lations. In addition, damage or
performance problems resulting
from the modification may not
be covered under warranty.
The installation of a mobile
two-way radio system in your
vehicle could affect electronic
systems such as:
Multiport fuel injection sys-
tem/sequential multiport fuel
injection system
Toyota Safety Sense 2.0
For your information
Main Owner’s Manual
Noise from under vehicle
after turning off the engine
Accessories, spare parts
and modification of your
Toyota
Installation of a mobile
two-way radio system

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Anti-lock brake system
SRS airbag system
Seat belt pretensioner system
Be sure to check with your Toy-
ota dealer for precautionary
measures or special instructions
regardinginstallation of amobile
two-way radio system.
The vehicle is equipped with
sophisticatedcomputersthatwill
record certain data, such as:
• Engine speed/Electric motor
speed (traction motor speed)
• Accelerator status
• Brake status
• Vehicle speed
• Operation status of the driving
assist systems
• Images from the cameras
Your vehicle is equipped with cam-
eras. Contact yourToyotadealer for
the location of recording cameras.
The recorded data varies
according to the vehicle grade
level and options with which it is
equipped.
These computers do not record
conversations or sounds, and
only record images outside of
the vehicle in certain situations.
Data Transmission
Your vehicle may transmit the data
recorded in these computers to
Toyota without notification to you.
Data usage
Toyota may use the data recorded
in this computer to diagnose mal-
functions, conduct research and
development, and improve quality.
Toyota will not disclose the
recorded data to a third party
except:
• With the consent of the vehicle
owner or with the consent of the
lessee if the vehicle is leased
• In response to an official request
by the police, a court of law or a
government agency
• For use by Toyota in a lawsuit
• For research purposes where the
data is not tied to a specific vehi-
cle or vehicle owner
Recorded image information
can be erased by your Toyota
dealer.
The image recording function can
be disabled. However, if the func-
tion is disabled, data from when the
system operates will not be avail-
able.
To learn more about the vehi-
cle data collected, used and
shared by Toyota, please visit
www.toyota.com/privacyvts/.
If your Toyota has Safety Con-
nect and if you have subscribed
to those services, pleaserefer to
the Safety Connect Telematics
SubscriptionServiceAgreement
for information on data collected
Vehicle data recording
Usage of data collected
through Safety Connect
(U.S. mainland only)

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and its usage.
To learn more about the vehicle
data collected, used and shared
by Toyota, please visit
www.toyota.com/privacyvts/.
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an
air bag deployment or hitting a
road obstacle, data that will
assist in understanding how a
vehicle’s systems performed.
The EDR is designed to record
data related to vehicle dynamics
and safety systems for a short
period of time, typically 30 sec-
onds or less.
The EDR in this vehicle is
designed to record such data
as:
• How various systems in your
vehicle were operating;
• Whether or not the driver and
passenger safety belts were
buckled/fastened;
• How far (if at all) the driver
was depressing the accelera-
tor and/or brake pedal; and,
• How fast the vehicle was trav-
eling.
These data can help provide a
better understanding of the cir-
cumstances in which crashes
and injuries occur.
NOTE: EDR data are recorded
by your vehicle only if a non-triv-
ial crash situation occurs; no
data are recorded by the EDR
under normal driving conditions
and no personal data (e.g.,
name, gender, age, and crash
location) are recorded. How-
ever, other parties, such as law
enforcement, could combine the
EDR data with the type of per-
sonally identifying data rou-
tinely acquired during a crash
investigation.
To read data recorded by an
EDR, special equipment is
required, and access to the
vehicle or the EDR is needed. In
addition to the vehicle manufac-
turer, other parties, such as law
enforcement, that have the spe-
cial equipment, can read the
information if they have access
to the vehicle or the EDR.
Disclosure of the EDR data
Toyota will not disclose the data
recorded in an EDR to a third party
except when:
• An agreement from the vehicle’s
owner (or the lessee for a leased
vehicle) is obtained
• In response to an official request
by the police, a court of law or a
government agency
• For use by Toyota in a lawsuit
However, if necessary, Toyota may:
• Use the data for research on
vehicle safety performance
• Disclose the data to a third party
Event data recorder

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for research purposes without
disclosing information about the
specific vehicle or vehicle owner
The SRS airbag and seat belt
pretensioner devices in your
Toyota contain explosive chemi-
cals. If the vehicle is scrapped
with the airbags and seat belt
pretensioners left as they are,
this may cause an accident such
as fire. Be sure to have the sys-
tems of the SRS airbag and seat
belt pretensioner removed and
disposed of by a qualified ser-
vice shop or by your Toyota
dealer before you scrap your
vehicle.
Special handling may apply, See
www.dtsc.ca.gov/hazard-
ouswaste/perchlorate.
Your vehicle has components
that may contain perchlorate.
These components may include
airbag, seat belt pretensioners,
and wireless remote control bat-
teries.
Scrapping of your Toyota
Perchlorate Material
WARNING
■General precautions while
driving
Driving under the influence: Never
drive your vehicle when under the
influence of alcohol or drugs that
have impaired your ability to oper-
ate your vehicle. Alcohol and cer-
tain drugs delay reaction time,
impair judgment and reduce coor-
dination, which could lead to an
accident that could result in death
or serious injury.
Defensive driving: Always drive
defensively. Anticipate mistakes
that other drivers or pedestrians
might make and be ready to avoid
accidents.
Driver distraction: Always give
your full attention to driving. Any-
thing that distracts the driver, such
as adjusting controls, talking on a
cellular phone or reading can
result in a collision with resulting
death or serious injury to you,
your occupants or others.
■General precaution regarding
children’s safety
Never leave children unattended
in the vehicle, and never allow
children to have or use the key.
Children may be able to start the
vehicle or shift the vehicle into
neutral. There is also a danger
that children may injure them-
selves by playing with the win-
dows, the moon roof or panoramic
moon roof, or other features of the
vehicle. In addition, heat build-up
or extremely cold temperatures
inside the vehicle can be fatal to
children.

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Reading this manual
Explains symbols used in
this manual.
Symbols in this manual
Symbols Meanings
WARNING:
Explains something
that, if not obeyed,
could cause death or
serious injury to peo-
ple.
NOTICE:
Explains something
that, if not obeyed,
could cause dam-
age to or a malfunc-
tion in the vehicle or
its equipment.
Indicates operating
or working proce-
dures. Follow the
steps in numerical
order.
Symbols in illustrations
Symbols Meanings
Indicates the action
(pushing, turning,
etc.) used to operate
switches and other
devices.
Indicates the out-
comeofanoperation
(e.g. a lid opens).
Symbols Meanings
Indicates the compo-
nent or position
being explained.
Means Do not, Do
not do this, or Do
not let this happen.

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■Searching by name
Alphabetical index: P.545
■Searching by installation
position
Pictorial index: P.11
■Searching by symptom or
sound
What to do if... (Troubleshoot-
ing): P.542
■Searching by title
Table of contents: P.2
How to search

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Pictorial index
Pictorial index
■Exterior
The shape of the lights may differ depending on the grade, etc.
Side doors .......................................................................... P.115
Locking/unlocking ................................................................ P.115
Opening/closing the side windows.......................................P.164
Locking/unlocking by using the mechanical key ..................P.481
Warning lights/warning messages ...............................P.450, 460
Back door ........................................................................... P.119
Opening from inside the cabin*............................................P.122
Opening from outside...........................................................P.123
Warning lights/warning messages ...............................P.450, 460
Outside rear view mirrors .................................................P.162
Adjusting the mirror angle....................................................P.162
Folding the mirrors...............................................................P.163
Driving position memory*.....................................................P.144
Defogging the mirrors ..................................................P.329, 335
Windshield wipers..............................................................P.220

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Precautions for winter season..............................................P.319
To prevent freezing (windshield wiper de-icer).............P.330, 335
Precautions for car wash*....................................................P.389
Fuel filler door....................................................................P.225
Refueling method.................................................................P.225
Fuel type/fuel tank capacity .................................................P.495
Tires..................................................................................... P.411
Tire size/inflation pressure ........................................... P.411, 499
Winter tires/tire chains .........................................................P.319
Checking/rotation/tire pressure warning system.................. P.411
Coping with flat tires.............................................................P.464
Hood....................................................................................P.402
Opening ...............................................................................P.402
Engine oil.............................................................................P.495
Coping with overheating ......................................................P.487
Warning messages ..............................................................P.460
Headlights...........................................................................P.214
Parking lights .....................................................................P.214
Front turn signal lights......................................................P.208
Parking lights*/daytime running lights.............................P.214
Front side marker lights....................................................P.214
Front fog lights*..................................................................P.220
Stop/tail lights ....................................................................P.214
Tail lights.............................................................................P.214
Back-up lights
Shifting the shift lever to R...................................................P.204
License plate lights............................................................P.214
Rear turn signal lights.......................................................P.208
Light bulbs of the exterior lights for driving
(Replacing method: P.432, Watts: P.501)

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Pictorial index
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Rear side marker lights .....................................................P.214
Side turn signal lights .......................................................P.208
*: If equipped

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■Instrument panel
Engine switch.....................................................................P.200
Starting the engine/changing the modes .............................P.200
Emergency stop of the engine .............................................P.442
When the engine will not start..............................................P.478
Warning messages ..............................................................P.460
Shift lever............................................................................P.204
Changing the shift position...................................................P.205
Precautions for towing .........................................................P.445
When the shift lever does not move.....................................P.206
Meters ...................................................................................P.79
Reading the meters/adjusting the instrument panel light.P.79, 81
Warning lights/indicator lights ................................................P.74
When a warning light turns on .............................................P.450
Multi-information display ..............................................P.82, 91
Display .............................................................................P.82, 91
When the warning messages are displayed ........................P.460

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Pictorial index
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Turn signal lever.................................................................P.208
Headlight switch ................................................................P.214
Headlights/side marker lights/parking lights/tail lights/license plate
lights/daytime running lights.................................................P.214
Front fog lights*1...................................................................P.220
Windshield wiper and washer switch.......................P.220, 223
Usage...........................................................................P.220, 223
Adding washer fluid..............................................................P.410
Warning messages ..............................................................P.460
Emergency flasher switch.................................................P.442
Hood lock release lever.....................................................P.402
Tilt and telescopic steering lock release lever................P.150
Adjustment...........................................................................P.150
Air conditioning system............................................P.328, 333
Usage...........................................................................P.328, 333
Rear window defogger.................................................P.329, 335
Windshield wiper de-icer*1 ...........................................P.330, 335
Audio system*2
Fuel filler door opener switch...........................................P.225
*1:If equipped
*2:Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-
UAL”.

16 Pictorial index
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■Switches
Driving position memory switches*1................................P.144
Window lock switch...........................................................P.166
Power window switches....................................................P.164
Door lock switches ............................................................ P.118
Outside rear view mirror switches ...................................P.162
“ODO TRIP” switch..............................................................P.81
Instrument panel light control switches............................P.81
Automatic High Beam switch ...........................................P.217
Camera switch*2
Power back door switch*1 .................................................P.122
Heated steering wheel switch*1 ........................................P.352
Windshield wiper de-icer*1................................................P.343
*1:If equipped
*2:Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-
UAL”.

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Pictorial index
HIGHLANDER_U
Meter control switches..................................................P.83, 92
Vehicle-to-vehicle distance switch...................................P.258
Cruise control switch
Dynamic radar cruise control with full-speed range.............P.254
Audio remote control switches*
LTA (Lane Tracing Assist) switch .....................................P.241
Phone switch*
Talk switch*
*: Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-
UAL”.

18 Pictorial index
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USB port*1
USB charging ports ...........................................................P.367
Power outlet .......................................................................P.376
Brake hold switch ..............................................................P.212
Parking brake switch.........................................................P.209
Applying/releasing................................................................P.209
Precautions against winter season ......................................P.319
Warning buzzer/light/message.............................................P.460
Stop & Start cancel switch*2 .............................................P.265
“DAC” switch*2................................................................... P.311
Snow mode switch.............................................................P.310
VSC OFF switch .................................................................P.314
Driving mode select switch...............................................P.306
Multi-terrain Select switch*2..............................................P.307
*1:Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-
UAL”.
*2:If equipped

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Pictorial index
HIGHLANDER_U
■Interior
SRS airbags..........................................................................P.32
Floor mats.............................................................................P.22
Front seats..........................................................................P.138
Rear seats...........................................................................P.139
Head restraints...................................................................P.147
Seat belts..............................................................................P.25
Console box .......................................................................P.359
Inside lock buttons ............................................................ P.118
Cup holders........................................................................P.360
Assist grips ........................................................................P.375
Rear seat entertainment system*1, 2
*1:If equipped
*2:Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-
UAL”.

20 Pictorial index
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■Ceiling
Auxiliary box ......................................................................P.361
Conversation mirror ..........................................................P.378
Interior light*1 .....................................................................P.356
Personal lights*1.................................................................P.356
Moon roof switches*2.........................................................P.167
Panoramic moon roof switches*2.....................................P.170
Vanity mirrors.....................................................................P.377
Sun visors...........................................................................P.377
“SOS” button*2.....................................................................P.63
Inside rear view mirror*2....................................................P.151
Digital Rearview Mirror*2 ...................................................P.152
Garage door opener switches*2........................................P.379
*1:The illustration shows the front, but they are also equipped in the rear.
*2:If equipped