
SECTION 1
WARRANTY & SERVICE
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OBTAINING
EMERGENCY WARRANTY REPAIR
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A roadside emergency can happen at any
time, whether your RV is new or old. If you
are traveling, using the following guidelines
can help get you back on the road faster.
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1. Call 1-855-831-3525 or use our website
dealer locator to find an authorized
Travel Lite dealer in your area.
Contact them for an appointment; they will
handle all warranty repair billing and
returned parts for you.
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2. If you cannot locate an authorized Travel
Lite dealer near you, ask the
campground staff for referrals or check
the local telephone yellow pages. Or
contact Travel Lite Customer Service
or your selling dealer for assistance
in locating a repair facility.
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a. Contact the RV repair facility to discuss
your situation and make an
appointment. Ask how their billing will
be handled. They may choose to bill
Travel Lite directly; otherwise, you are
expected to pay them.
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b. Have the RV repair facility inspect your
RV. Either they or you must call Travel
Lite Customer Service to discuss
applicable warranty coverage prior to
any repair work being performed.
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c. Travel Lite Customer Service will
issue an authorization number upon
warranty repair approval and advise
if any original parts need to be
returned.
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d. Once Travel Lite Customer Service
has issued an authorization number, the
RV repair facility may begin actual
repair to your RV.
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e. Inspect the completed repair work
thoroughly. If you are not satisfied,
communicate that immediately to the
RV repair facility management. Make
sure you are satisfied with the repair
before you pay or leave the premises.
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f. For reimbursement, either you or the
RV repair facility must send a copy of
your itemized repair bill and all
requested return parts by UPS (regular
ground, freight pre-paid) within 60 days
of the completed repair date.
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To expedite processing your warranty claim,
include your name, address, phone number,
RV 17-digit VIN and authorization number. If
returning parts, include a copy of your return
freight bill.
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Obtaining weekend or
after business hours repair assistance
If an authorized Travel Lite dealer is not
located nearby, contact your selling
dealer for assistance. If your dealer is
closed, check with the campground staff or
telephone yellow pages for an RV repair
facility. Have the item repaired and contact
Travel Lite Customer Service immediately the
following business day.
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Failure to contact Travel Lite Customer
Service, unauthorized or improper warranty
repairs, or failure to return requested original
parts may result in loss of reimbursements
and/or loss of warranty.
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OBTAINING SERVICE FOR
SEPARATELY WARRANTED ITEMS
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Your selling dealer is responsible for servicing
your RV before delivery, and has an interest
in your continued satisfaction. We
recommend your dealer perform all
inspection, warranty and maintenance
services. Some dealers may be authorized
service centers for those OEMs whose
products are warranted separately and
excluded from the Towable Limited
Warranty.
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OBTAINING SERVICE AT TRAVEL
LITE
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Should your RV be in need of service, and
your dealer recommend that the repairs be
made at the Travel Lite Factory Service
Center, your RV may be returned to us with
the following guidelines*:
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□You or your dealer must make a
confirmed appointment a minimum of 30
days prior to dropping off your RV at the
Travel Lite Factory Service Center.