Triron KAHO User manual

2180960C - January 2011
Installation and
operating instructions
Installers please note these InstructIons are to be left wIth the user
KAHO
manual mixer shower
Covering: Exposed and Built in fitting
CAUTION!
THIS PRODUCT IS NOT
THERMOSTATICALLY
CONTROLLED
Rev 2

Manual mixer shower
To check the product suitability for commercial and multiple installations, please contact Triton’s
specification advisory service before installation.
Telephone:
Facsimile:
E mail:
0844 980 0730
0844 980 0744
[email protected]
CONTENTS Page
Main components .......................................................................... 1
Introduction ................................................................................... 2
Site requirements ........................................................................... 2
Safety warnings .............................................................................. 2
Plumbing requirements .................................................................. 2
Water system requirements ............................................................ 2
Typical suitable installations..........................................................4 - 5
Siting of the shower ....................................................................... 6
Fitting the mixer............................................................................. 7
Building-in depth............................................................................ 8
Solid wall, hollow wall and panel mounting .................................8 - 9
Fitting the bulkhead pipework....................................................... 10
Leak testing ................................................................................... 10
Making good ................................................................................ 10
Fitting the cover plate ................................................................... 11
Fitting the control lever ................................................................. 11
Bulkhead assembly ........................................................................ 11
Commissioning.............................................................................. 12
Operating the shower.................................................................... 12
Cleaning........................................................................................ 12
Flow chart ..................................................................................... 13
Dimensions.................................................................................... 14
Spare parts .................................................................................... 15
Fault finding .................................................................................. 16
Guarantee, service policy, etc. ..................................................rear cover

Manual mixer shower
1
MAIN COMPONENTS
Ref. Description
1. Mixer shower body (non thermostatic)
2. Cover plate
3. Control handle
4. Grub screw and trim
All dimensions listed in this fitting book regarding the product and installation are approximate.
*All kits and fittings are for illustration purposes only and are not supplied unless otherwise stated.
Fig.1
4
1
2
3

Manual mixer shower
2
Replacement parts can be ordered from Triton Customer
Service. See ‘spare parts’ for details and part numbers.
INTRODUCTION
This book contains all the necessary fitting and
operating instructions for your mixer shower.
Please read them carefully and read through
the whole of this book before beginning your
installation.
The shower installation must be carried out by
a suitably competent person and in sequence of
this instruction book.
Care taken during the installation will give a long
and trouble free life from your mixer shower.
SITE REQUIREMENTS
The installation must be in accordance with
water supply (water fittings) regulation 1999
and/or local Bylaws.
Water pressure requirements
Running water pressure:
Gravity fed - 0.1 bar min.
1.0 bar max.
Mains fed - 1.0 bar min.
5.0 bar max.
Maximum static water pressure:
Gravity and mains - 10 bar
This mixer shower is designed for use with
traditional low pressure ‘gravity’ water systems,
using a cold water cistern and hot water cylinder
as well as for the higher pressure systems found
in the UK up to a maximum of 5 bar running
pressure.
For effective operation of the internal seals, the
maximum static pressure must not be exceeded.
Pressure reducing valve
On sites where the running pressure is above 5
bar, the use of a suitably sized pressure reducing
valve fitted in the cold mains supply pipe work
can provide nominally equal pressures at the
mixer shower.
Water minimum flow rate
For best performance within the specified
running pressure range a minimum flow of
8 litres per minute should be available to both
inlets.
Water temperature requirements
Recommended maximum: = 65°C
Minimum hot water temperature: = 52°C
Maximum cold water temperature: = 20°C
A stored water temperature of 60°C is considered
sufficient to meet all normal requirements and
will minimise the effects of scale in hard water
areas.
SAFETY WARNINGS
a. DO NOT choose a position where the
shower could become frozen.
b. DO NOT connect this mixer shower to any
form of tap or fitting not recommended by
the manufacturer.
c. DO NOT allow the inlet pressure or flow
rates to operate outside the guidelines laid
out in ‘site requirements’.
d. DO NOT connect the mixer shower to a
gravity hot supply and a mains cold supply
(or vice versa).
CAUTION!
THIS PRODUCT IS NOT
THERMOSTATICALLY CONTROLLED

Manual mixer shower
3
PLUMBING REQUIREMENTS
DO NOT use jointing compounds on any pipe
fittings for the installation.
DO NOT solder fittings near the mixer unit
as heat can transfer along the pipework and
damage the mixer valve.
DO NOT subject the unit to a water temperature
above 80°C during installation, use, maintenance
or disinfection.
IMPORTANT:
• ThelayoutandsizingofpipeworkMUST
be such that nominally equal inlet supply
pressures are achieved and the effects of
other draw-offs are minimised.
• Thepipe-workshouldbeinstalledsuch
that other taps and appliances being
operated elsewhere on the premises do not
significantly affect the flow
• Whenconnectingpipe-workavoidusing
tight 90° elbows; swept or formed bends will
give the best performance.
• ThehotwaterpipeentryMUST be made to
the left-hand side inlet, marked HOT, ‘H’ or
with a red/orange label.
• Suitableisolatingvalves(complyingwith
Water Regulations and Bylaws) MUST be
fitted on the hot and cold water supplies
to the shower as an independent means
of isolating the water supplies should
maintenance or servicing be necessary.
• Itispreferabletoushthepipe-worktoclear
the system of debris and check for leaks
before connecting to the mixer.
(Commercial applications)
• Tritonrecommendsforallcommercial
applications that, easily accessible, in-line
filters are used to aid maintenance.
Hard water areas
a. If it is intended to operate the shower
in areas of hard water (above 200-ppm
temporary hardness), a scale inhibitor may
have to be fitted. For advice on the scale
inhibitor, please contact Customer Service.
b. For best performance the showerhead MUST
be regularly cleaned to remove scale and
debris.
WATER SYSTEM REQUIREMENTS
This mixer shower is suitable for:
• Gravitywatersystems.
• Pumpedgravitysystems.
• Fullymodulatingtypecombinationboilers.
• Multi-pointhotwaterheaters.
• Thermalstorage.
• Unventedsystems.
When installing this mixer with a Combination or
multi-point boiler, it may be necessary to install
flow regulation.
Check that the appliance is capable of delivering
hot water at a minimum switch-on flow rate
of 3 litres per minute. At flow rates between 3
and 8 litres per minute, the appliance MUST be
capable of raising the water temperature to 52°C
(minimum).
Water temperature at the inlet of the mixer valve
MUST remain relatively constant when flow rate
adjustments are made (refer to the appliance-
operating manual to confirm compatibility with
this mixer shower).
Where thermal store systems and instantaneous
gas water heaters are used, if excessive draw-
off take place the appliance may not be able
to maintain an adequate output temperature.
This could result in the shower temperature
becoming noticeably cooler.
The hot supply temperature MUST remain a
minimum of 10°C hotter than the required blend
temperature for optimum performance.

Manual mixer shower
4
TYPICAL SUITABLE INSTALLATIONS
Instantaneous gas-heated systems,
e.g. combination boilers (fig.2)
The shower control must be installed with a
multipoint gas water heater or combination
boiler of a fully modulating design (i.e.
to maintain relatively stable hot water
temperatures).
A drop tight pressure reducing valve MUST
be fitted if the supply pressures exceed 5 bar
running.
An expansion vessel, shown in (fig.2), MUST
be fitted and regularly maintained, to prevent
the shower mixer being damaged by excess
pressures. This may already be installed within
the boiler (check with manufacturer) and is in
addition to the normally larger central heating
expansion vessel.
The layout and sizing of pipework MUST be
such that nominally equal inlet supply pressures
are achieved and the effects of other draw-offs
are minimised.
Unvented mains pressure systems (fig.3)
The shower control can be installed with an
unvented, stored hot water cylinder.
For systems with no cold water take off after the
appliance reducing valve, it will be necessary to
fit an additional drop tight pressure reducing
valve when the mains pressure is over 5 bar. The
drop tight pressure reducing valve MUST be
set at the same value as the unvented package
pressure reducing valve.
Note: An additional expansion vessel (fig.3)
may be required if a second pressure reducing
valve is installed. This does not apply to
packages with a cold take off after the pressure
reducing valve to the cylinder.
The layout and sizing of pipework MUST be
such that nominally equal inlet supply pressures
are achieved and the effects of other draw-offs
are minimised.
*Fig.2 *(diagrammatic view – not to scale)
*(diagrammatic view – not to scale)
*Fig.3
CH flow
Cold
mains
supply
Hot water
CH return
Service
valves
Mixer
valve
Stop
tap
Expansion
vessel
Pressure
reducing valve
Combination
boiler
Service
valves
Balanced cold mains supply
Cold mains supply
Mixer
Expansion
vessel
Pressure
reducing valves
Stop tap
Unvented
hot water
storage unit
Safety devices
not shown

Manual mixer shower
5
Mains pressurised thermal store systems (fig.4)
Packages of this type, fitted with a tempering
valve (blender valve) can be used. A drop tight
pressure reducing valve MUST be fitted if the
supply pressures exceed 5 bar running.
An expansion vessel, shown in (fig.4), MUST
be fitted, and regularly maintained, to prevent
the unit being damaged by excess pressures.
This may already be installed externally or
internally within the thermal store (check with
thermal store manufacturer).
Gravity fed systems (fig.5)
The shower control MUST be fed from a cold
water cistern and hot water cylinder providing
nominally equal pressures. There MUST be
a minimum of one metre head of water. The
minimum head distance is measured from the
base of the cold water cistern to the top of the
sprayhead.
If required, a twin impellor pump may be
installed to increase the water pressure.
*(diagrammatic view – not to scale)
*Fig.4
*(diagrammatic view – not to scale)
*Fig.5
1m minimum
Hot water
cylinder
Mixer valve
Service
valves
Cold supply
Hot supply
Alternative
supply
Cold
water
mains
supply
Drain
valve
Gate
valve
Other
draw-offs
Stopvalve
Cold
water
cistern
Riser
rail

Manual mixer shower
6
INSTALLATION
• Checkthecontentstomakesureallpartsare
present.
• Beforeinstalling,makesurealltheopenings
on the mixer are carefully covered to prevent
ingress of any debris, etc.
• Thehotandcoldwaterpipesshouldnotbe
permanently attached to the wall closer than
2 metres from the mixer before installing
to allow final adjustment of the mixer unit
position.
Siting of the shower and accessories
Refer to (fig.6) for correct siting of the shower.
• Positiontheshowerandsprayheadonthe
wall so that all controls can be comfortably
reached while using the shower. The
sprayhead and riser rail can be positioned
either side of the shower.
Note: When planning the bulkhead position
note that the mixer outlet is at the top. Make
sure the hose does not restrict the full vertical
movement of the sprayhead on the riser rail.
WARNING!
The shower MUST not be
positioned where it will be
subject to freezing conditions.
*(diagrammatic view – not to scale)
*Fig.6
Height of
showerhead
and shower
to suit user’s
requirement.
Showerhead can be
mounted either side
of the shower

Manual mixer shower
7
FITTING THE MIXER
IMPORTANT:
Make sure that all the supply pipework
has been flushed through before fitting
the mixer (fig.7).
• Connectthehotwatersupplytotheinlet
marked HOT, ‘H’ or red/orange label (1/2"
BSP) and connect the cold water supply to
the inlet marked COLD, ‘C’ or blue label (1/2"
BSP) (fig.8).
The fittings used should be 1/2" BSP to 15mm
connectors. They will need to be fitted into
the Hot, Cold and Exit ports on the mixer - the
fittings are NOT supplied with the mixer.
Fig.7
Fig.8
Hot entry port
1/2" BSP to
15mm connectors
will need to be tted.

Manual mixer shower
8
BUILDING-IN DEPTH
The allowance for varying thicknesses of tiles
up to 10mm is accommodated by the front
trimplate (fig.9). The maximum tolerance
between the trimplate and mixer body is 20mm.
Note: the front of the trimplate and the front
edge of the body must have a minimum of
5mm clearance to allow the handle to operate
correctly.
The following are typical thicknesses and are
given as a guide only:
Tile 6 −10mm
Adhesive 2 −3mm
Plasterboard 9.5 −12.5mm
Plaster finish 2 −3mm
Maximum tile thickness to be 10mm.
When installing into a stud partition or other
hollow wall structure, the installer may wish to
consider building rear supports or other options
for fitting the unit. Such options are beyond the
scope of this guide.
Make sure the available building-in depth is at
least 55mm measured from the face of the wall.
SOLID WALL, HOLLOW WALL
AND PANEL MOUNTING
The building-in depth for the valve is typically
45mm from plaster finish (fig.10) but this is
dependant upon tile and adhesive thicknesses.
•Decide upon the shower position and
determine whether the hot and cold water
supplies will enter from the top (falling),
bottom (rising) or rear.
• Mark the hole outline position onto the
wall. Remove the plaster and brickwork (or
plasterboard) to the depth required and
chase out any additional areas of wall to
allow for incoming pipework and access to
the mixer and the outlet pipework to the
bulkhead.
Plaster finish
Tile
Adhesive
Trimplate
45 mm
minimum
Fig.9
Fig.10
Minimum 5mm gap
for handle movement
20mm
tolerance

Manual mixer shower
9
Hot entry
inlet
Cold entry
inlet
At least 130 mm
Outlet to
bulkhead
• The separation between pipe inlets needs to
be at least 130mm (fig.11). Allow a degree
of play in the incoming pipework to aid
when fitting the valve.
• Offerthevalvetothewall,centraliseand
mark the two locating holes.
• Drillandplugtheholes(use an appropriate
masonry drill, but if the wall is plasterboard or
a soft building block use special wallplugs and
a suitable drill bit).
Important: The mixer valve needs to be
supported. It is recommended that when fitting the
mixer, the installer builds in a batton or noggin to
support the valve (fig.12).
The information regarding how to accomplish
this is beyond the scope of this fitting book.
• Offerthemixeruptothelocatingholesand
secure using the screws provided.
• Completethepipeworktothemixervalve
marking off the length to enter the straight
couplers (not supplied) or similar.
Note: Enough free play must be left in the
pipework to allow withdrawal from the
compression fittings.
• DO NOT secure the incoming pipes within
2 metres of the shower mixer.
• Remove the mixer and cut the pipes to length.
• Refitthemixertothewall.Slidetheinletnut
and olives onto the supply pipes.
• Tightentheinletnutstothestraightcouplers
and tighten the wall screws.
Fig.11
Fig.12
Support batton or noggin

Manual mixer shower
10
FITTING THE BULKHEAD PIPEWORK
• Completetheoutletpipeworkendingin
a 15mm x ½" BSP female thread elbow
(fig.13) or similar.
Note: This fitting is not supplied, as variations
in installations require the selection of a suitable
solder or compression fitting.
• Screwthesuppliedmale-threadconnector
into the female fitting (fig.14) using PTFE
tape to give a watertight joint.
Note: The male-thread connector supplied has
a shoulder. If fitting into a flush wall, make an
extra 8mm allowance for this shoulder at the
finished surface. The connector can be cut to size
if required.
• Thethreadedconnectorshouldprotrude
from the finished wall surface between 8mm
and 13mm.
LEAK TESTING
• Fitahosetothebulkheadthreaded
connector and direct it to waste.
• Pushthecontrolleverdowntocloseit.Open
the isolating valves to the shower. Open
the flow control by lifting the control lever
upwards and flush through.
• Turnthecontrolfullytotheleft(HOT)and
then fully to the right (COLD).
• Pushthecontrolleverfullydowntocloseoff
the water supply.
• Checkforanyleaksandremedyifnecessary.
• TURNOFF the water supplies.
MAKING GOOD
Make good the incoming and outlet pipe
channelling and around the bulkhead outlet.
IMPORTANT: When plastering around the
valve be sure to leave enough space to allow
access to the mixer for future servicing and/or
maintenance requirements.
DO NOT plaster the unit in place.
Make sure the grout lines are flush with the tiles
in order to provide a smooth sealing surface for
the outer cover.
8mm −13mm
Finished surface
Finished
surface
Fig.13
Fig.14
8mm - 13mm
Appropriate
tting

Manual mixer shower
11
FITTING THE COVER PLATE
Fit the cover plate over the valve and slide tight
to the wall. Make sure the seal in the opening
stays in place as it slides over the valve body.
A smear of liquid soap on the seal will ease this
procedure.
FITTING THE CONTROL LEVER
Makes sure the cover plate is in place before
fitting the control lever.
• Pushthecontrolleverontothevalve.Using
an Allen key, secure the lever to the valve by
tightening the screw on the underside of the
lever and fit the trim (fig.15).
BULKHEAD ASSEMBLY
• Screwthebulkheadelbowtothebulkhead
body with the three screws supplied.
• Screwthecompletedassemblyontothe
threaded connector temporarily to mark the
position of the two fixing holes (fig.16) for
securing the bulkhead to the wall.
Note: If screw thread protrudes too far out of
the wall, it can be be cut to the correct length
using a hacksaw.
• Unscrewandremovethebulkheadassembly.
Check the location of the pipe in the wall
before drilling.
• Drillandplugtheholes.(Use an appropriate
masonry drill, but if the wall is plasterboard or
soft building block, you must use special wall
plugs and a suitable drill bit).
If fitting to a hollow wall structure, it may be
preferable to secure the bulkhead by applying a
bead of silicon seal to the back of the bulkhead.
• ApplyPTFEtapetothethreadedconnector.
• Screwthebulkheadassemblyontothe
threaded connector until tight to the wall
and the two fixing holes are aligned. Secure
to the wall with the two screws supplied
(fig.17).
• Finishbyclippingthecoverontothe
bulkhead, making sure the protruding legs
locate in the bulkhead body.
Fig.16
Fig.17
Grub screw
in recess
Fig.15

Manual mixer shower
12
COMMISSIONING
Check that both hot and cold water supplies
are fully open and at (or near to) their designed
temperature, and pressures are within the
requirements as stated.
Check the mixer can supply the maximum hot
and maximum cold water demands.
OPERATING THE SHOWER
• Tostarttheshower,pullthecontrollever
upwards for maximum flow (fig.18). To
stop the water flow, push the control lever
down (fig.18).
• Toadjustthewatertemperature,turnthe
control lever clockwise for a hotter shower
and anti-clockwise for a cooler shower
(fig.19).
CLEANING
DO NOT use abrasive or solvent cleaning
fluids. The shower unit, riser rail, hose,
etc. should be cleaned using a soft cloth
and warm water.
ITISIMPORTANTTOKEEPTHESPRAYHEAD
CLEANTOMAINTAINTHEPERFORMANCE
OF THE SHOWER. The hardness of the water
will determine the frequency of cleaning. For
example, if the shower is used every day in a
very hard water area, it may be necessary to
clean the sprayhead on a weekly basis.
To stop
the shower
To start
the shower
Anti-clockwise
for cooler
Clockwise
for hotter
Fig.18
Fig.19
WARNING!
This mixer shower is NOT
thermostatic and WILL NOT
prevent water from flowing from
the sprayhead should there be a
loss of one supply to the mixer.

Manual mixer shower
13
FLOW CHART

Manual mixer shower
14
All dimensions listed in this fitting book regarding the product and installation are approximate.
DIMENSIONS
ø1/2 BSP
105mm
75mm
115mm
ø115mm
ø1/2 BSP

Manual mixer shower
15
SPARE PARTS
Ref. Description Part No.
1. Mixer shower body 86002910
2. Cover plate 86002930
3. Control handle 86003150
4. Grub screw and trim 83313540
1
2
3
4

Manual mixer shower
16
1.1 Notenoughcoldwater
flowing through shower.
1.2 Increase in the ambient
cold water temperature.
1.3 Cold water supply
blocked.
1.4 High volume of cold
water drawn off
elsewhere.
2.1 Notenoughhotwater
flowing through shower.
2.2 Decrease in the ambient
cold water temperature.
2.3 Insufficient hot water
supplies from the
heating system.
2.4 Hot water supply
blocked or restricted.
3.1 Water supplies cut off.
3.2 Blockage in pipework.
3.3 Sprayhead blocked.
3.4 System not capable
of supplying multiple
outlets at the
same time.
4.1 Running pressure in
excess of maximum
recommended.
5.1 Running pressure in
excess of maximum
recommended.
1.1.1 Turn the control lever anti-clockwise.
1.2.1 Turn turn control lever anti-clockwise.
1.3.1 Turn off shower and consult a competent
plumber or contact Customer Service.
1.4.1 Reduce the simultaneous demand from the
mains supply.
2.1.1 Turn the control lever clockwise.
2.2.1 Turn the control lever clockwise.
2.3.1 Make sure heating appliance is set to
maximum or has sufficient stored hot water.
2.3.2 Make sure heating appliance is igniting by
trying a hot water tap elsewhere.
2.4.1 Turn shower off and consult a competent
plumber or contact Triton Customer Service.
3.1.1 Check water elsewhere in house and if
necessary contact local water company.
3.2.1 Turn the shower off and consult a suitably
competent plumber.
3.3.1 Clean sprayhead.
3.4.1 Reduce the simultaneous demand.
3.4.2 Check stop or service valve is fully open.
3.4.3 Check if sufficient water pressure.
4.1.1 Fit a pressure reducing valve.
5.1.1 Fit a pressure reducing valve.
1 Water too hot.
2 Water too cold.
3 Water does not
flow or shower
pattern collapses
when another
outlet is
turned on.
4 Water too cold.
5Shower controls
noisy while in
use.
The following can be carried out by a competent person
FAULT FINDING
Problem/Symptom Cause Action/Cure

Manual mixer shower
17

Triton Showers
Triton Road
Nuneaton
Warwickshire CV11 4NR
Triton is a division of Norcros Group (Holdings) Limited
TRITON reserve the right to change product specification without prior notice. E&OE. © TRITON SHOWERS 2012
Customer Service: % 0844 980 0750
Trade Installer Hotline: % 0844 980 0730
Fax: [phone]
www.tritonshowers.co.uk
E-mail: [email protected]
TRITON STANDARD GUARANTEE
Triton guarantee this product against all mechanical defects
arising from faulty workmanship or materials for a period of
five years for domestic use only, from the date of purchase,
provided that it has been installed by a competent person in full
accordance with the fitting instructions.
Any part found to be defective during this guarantee period
we undertake to repair or replace at our option without
charge so long as it has been properly maintained and
operated in accordance with the operating instructions, and
has not been subject to misuse or damage.
This product must not be taken apart, modified or repaired
except by a person authorised by Triton. This guarantee
applies only to products installed within the United Kingdom
and does not apply to products used commercially. This
guarantee does not affect your statutory rights.
What is not covered:
1. Breakdown due to: a) use other than domestic use by
you or your resident family; b) wilful act or neglect; c) any
malfunction resulting from the incorrect use or quality of
electricity, gas or water or incorrect setting of controls; d)
failure to install in accordance with this installation guide.
2. Claims for missing parts once the product has been
installed.
3. Repair costs for damage caused by foreign objects or
substances.
4. Total loss of the product due to non-availability of parts.
5. Compensation for loss of use of the product or
consequential loss of any kind.
6. Call out charges where no fault has been found with the
appliance.
7. Call out charges where the water supply cannot be
isolated, this includes consequential losses arising from
unserviceable supply valves.
8. The cost of repair or replacement of pressure relief
devices, showerheads, hoses, riser rails and/or wall
brackets, isolating switches, electrical cable, fuses and/or
circuit breakers or any other accessories installed at the
same time.
9. The cost of routine maintenance, adjustments, overhaul
modifications or loss or damage arising therefrom,
including the cost of repairing damage, breakdown,
malfunction caused by corrosion, furring, pipe scaling,
limescale, system debris or frost.
8-8-2012
UK SERVICE POLICY
In the event of a product fault or complaint occurring, the following
procedure should be followed:
1. Telephone Customer Service on 0844 980 0750 having available,
your details including post code, the model number and power
rating of the product, together with the date of purchase and, where
applicable, details of the particular fault.
2. If required, the Customer Service Advisor will arrange
for a qualified engineer to call.
3. All products attended to by a Triton service engineer must be installed
in full accordance with the Triton installation guide applicable to the
product. (Every product pack contains an installation guide, however,
they can also be bought via our Customer Service Spares Department).
4. Our engineer will require local parking and if a permit is required this
must be available to the engineer on arrival at the call.
5. It is essential that you or an appointed representative (who must
be over 18 years of age) is present for the duration of the service
engineer's visit. If the product is in guarantee you must produce proof
of purchase.
6. Where a call under the terms of guarantee has been booked and
the failure is not product related (i.e. scaling and furring, incorrect
water pressure, pressure relief device operation or electrical/plumbing
installation fault) a charge will be made. A charge will also be issued
if nobody is at home when the service engineer calls or adequate
parking/permit is not available.
7. If the product is no longer covered by the guarantee an up front fixed
fee will be charged before the site visit.
8. Should proof of purchase not be available on an “in-guarantee” call,
or should the service engineer find that the product is no longer
under guarantee, the engineer will charge the same fixed price and
the customer will be expected to pay the engineer before he leaves.
If payment is not made on the day an administration charge will be
added to the fixed charge.
9. If a debt is outstanding from a previous visit, or from any other Triton
purchase. Triton reserves the right to withhold service until the debt
has been settled.
10. Triton takes the health, safety and wellbeing of its employees very
seriously and expects customers to treat all staff members with respect.
Should any employee feel threatened or receive abuse, either verbally
or physically, Triton reserves the right to withhold service and will
support the employee with a legal prosecution.
Replacement Parts Policy
It is the policy of Triton Showers to maintain parts availability for the
duration of production and a period of 5 years thereafter in accordance
with industry standards. In the event of a spare part not being available a
substitute part will be supplied.
Spare parts can be ordered via our online spare parts store, or by
telephoning Triton Spares Department. Payment should be made by
credit/debit card (excluding American Express or Diners Card). Payment
can also be made by pre-payment of a pro-forma invoice, by cheque or
postal order.
Telephone orders are based on information given during of the call. Before
contacting Triton, please verify your requirements using the information
contained in the user guide. Triton cannot accept liability for incorrect part
identification.
For the latest Terms & Conditions, please see:
www.tritonshowers.co.uk