Door seals: Inspect the door seal visually to see that no sections are missing or have
become hard and glass like. If they are, replace the door seal.
Door adjustment: In the closed position, check there is no play in the door seal (hold
door handle near the base and pull in and out quickly to feel for movement or
rattling). It there is play, adjust this out with a 10mm spanner by rotating the adjusting
cam and tightening in the new position. If you’re unsure how to adjust this, please call
your nearest technician for help/advice.
Reloading and/or fuel supply: if the fire loses too much temperature or glowing coal
mass the fire may stall and be unable to ignite combustion gases. To quickly correct
this, you can open the control rod to the start position. If this does not assist to ignite
the un- burnt gases in the lower chamber after 5-10 seconds, (gently, slowly and with
a solid grasp of the door handle) open the top door very slowly to increase air flow
and this additional air should correct the combustion in the lower chamber.
Check your baffles and bricks are all in correctly
After an hour or so (but never before then) when I load new wood smoke comes out of
the top of the door opening.
This is generally a vacuum related issue and most common in newer homes and less
common in homes 20+ years old. Your fire uses a lot of air for combustion, this ‘air’ has to
come into the house from somewhere to replace the air being used for combustion, if it
doesn’t then your house begins to swing from neutral pressure to a vacuum. This is most
common in new homes where windows and doors are sealed tight. It can be worse in
purpose-built eco houses/passive houses built with Airtight Membrane wrap designed to
be 100% isolated from outside air. If you are experiencing vacuum related Issues, contact
a builder about having a vent added in the wall behind the fire (or close by) to allow air
flow. For a quick fix, open a window closest to the fire about 20mm to allow air in.
Sometimes the flame in the bottom chamber goes out and a small time later goes ‘pooof’
and reignites. Sometimes it blows a little smoke out around the door too.
ULEB’s are mostly fires that work by down-drafting flue gases. This process is only
possible when door seal correctly and when combustion temperatures are in the
optimum range.
Leaving the rod in start position for several minute may also help. Do not open the lower
chamber door.
If this issue occurs more than once, then running your fire a little hotter and fuelling more
often may be required (if the door seals and adjustments are correct). The Duo can
only pull gas down for combustion if the flue is hot enough to pull the hot air up
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