Tunstall ComStation BUS-C User manual

ComStation
User Guide
00 8811 17
Order no. 77 0605 50
BUS-C

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© Tunstall GmbH
ComStationBUS-C - User Guide, 00 8811 17, 08/2018 (Rev. 6.0)

00 8811 17, 08/18 (Rev. 6.0) 1
1. Table of Contents
1. Table of Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
2. For safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.1 General safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.2 If a fault is displayed... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2.3 If „no connection“ is displayed... . . . . . . . . . . . . . . . . . . . . . . . . 5
2.4 „OSYnet-SafetyController Active“ . . . . . . . . . . . . . . . . . . . . . . . 6
3. Necessary basic knowledge . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3.1 Flamenco or FlamencoIP nurse call system. . . . . . . . . . . . . . . . 9
3.2 The ComStationBUS-C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4. Log on / Log off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
4.1 Log on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
4.2 Log off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
5. Speech connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
5.1 Status of the speech connection . . . . . . . . . . . . . . . . . . . . . . . . 22
6. Handling calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
6.1 Call display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
6.2 Basic procedure for call handling. . . . . . . . . . . . . . . . . . . . . . . . 29
6.3 This is how you handle a call . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
7. Announcements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
8. Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
8.1 Calling a room in your ward . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
8.2 Calling another ComStation in your ward . . . . . . . . . . . . . . . . . 40
8.3 Calling the ManagementCenter . . . . . . . . . . . . . . . . . . . . . . . . . 42
8.4 Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
9. Ward coupling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
9.1 Activating / deactivating a ward coupling . . . . . . . . . . . . . . . . . . 47
10. Activating a shift . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
10.1 Activating a shift. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

1. Table of Contents
200 8811 17, 08/18 (Rev. 6.0)
11. Changing default settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
11.1 Changing default volume settings . . . . . . . . . . . . . . . . . . . . . . . 56
11.2 Changing default privacy setting . . . . . . . . . . . . . . . . . . . . . . . . 58
12. Put the ComStationBUS-C into operation . . . . . . . . . . . . . . . . 61
12.1 Menu structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
13. Cleaning and disinfection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

00 8811 17, 08/18 (Rev. 6.0) 3
2. For safety
2.1 General safety instructions
.
Before the ComStationBUS-C can be used, it has to be put into operation
by a technician. Please refer to page 61.
This user guide assumes that you are familiar with the nursing proce-
dures in hospitals.
You must acquire sufficient knowledge about operating and using the
nurse call system via suitable measures such as training sessions. The
measures must be repeated if necessary. This user guide assumes that
the reader possesses sufficient knowledge.
Ensure that the ComStationBUS-C is always plugged in. The screws of the
plugs must always be screwed in to protect the plugs against unintention-
al disconnection.
Never place the ComStationBUS-C in a humid environment. Take care
that is does not become wet. The ComStationBUS-C is powered by elec-
tricity and thus should not be exposed to moisture.
Bright sunlight can impair the readability of the display. Place the Com-
StationBUS-C in a non-reflective location.
The ComStationBUS-C is under the prescribed limits regarding electro-
magnetic compatibility. Nevertheless, faults can occur in individual cases
and under certain conditions. In this case, you must increase the distance
between the affected devices or take appropriate measures to repair the
faults.
Never open the casing of the ComStationBUS-C. In case of a fault, return
the device to the supplier.
WARNING! Please follow the safety instructions below for the
safety of staff and patients:

2. For safety
400 8811 17, 08/18 (Rev. 6.0)
2.2 If a fault is displayed...
If the symbol for faults appears in the title bar, you must deal with it
immediately.
There is a fault in the nurse call system. This means that perhaps you can no
longer be called from every room. Additionally your are informed acoustically
about the fault by the repeated tone sequence “1 second tone - 20 seconds
pause“.
You must immediately do the following:
Press „System“ > „Info“ > „Fault“.
All rooms with faults are shown.
The tone for the fault display is turned off.
[1] Location name
[2] Participant number
FAULT!

2. For safety
00 8811 17, 08/18 (Rev. 6.0) 5
Inform a responsible technician about the fault. S/he will then deal with
correcting the fault.
To return the to the main window, press the following button:
The main window appears again. You can resume work.
Acoustic fault display
The acoustic fault display sounds, when there is a new fault.
The acoustic fault display is turned off, when the fault is cleared or when you
have displayed the fault in the described manner. In the second case the
acoustic fault display is turned off, although the fault has not yet been
cleared.
2.3 If „no connection“ is displayed...
If the symbol for „no connection“ appears in the title bar, you must
deal with it immediately.
The connection of the ComStationBUS-C to the nurse call system is restricted
or failed.
You must immediately do the following:
Inform a responsible technician.
NOTE! For the meaning of location name and participant num-
ber please the technician should refer to the online help for the
„SystemOrganizer“ configuration software.
NO CONNECTION!

2. For safety
600 8811 17, 08/18 (Rev. 6.0)
Ensure that the patients are still given the best possible care. Look out
for the display of the room lamps.
2.4 „OSYnet-SafetyController Active“
If „OSYnet-SafetyController Active“ is displayed in the title bar, your
ComStationBUS-C is running in an emergency mode. The nurse call
system is not fully operational.
Inform a responsible technician about the emergency mode. S/he will
then deal with correcting the fault.
From all in this user guide mentioned functions only call handling is available
in the emergency mode. Furthermore call handling is only available with the
functions described in the following. Before your read the following descrip-
tion of the call handling procedure in emergency mode, you should read the
chapter „Handling calls“. Otherwise you will miss some previous knowledge.
How calls are displayed
In the emergency mode, i.e. „OSYnet-SafetyController Active“ is displayed in
the title bar, only the calls from defined rooms are displayed on your Com-
StationBUS-C. Probably these are the rooms from your ward. But if your nurse
call system is set differently these may be other rooms. Ask your system ad-
ministrator.
Only one call is displayed at the same time. When several calls are active,
the oldest call of the highest priority (call category) is displayed. After this call
has been answered, the next call will be displayed. For information about call
types and call categories please refer to page 24.
The flash sequence of the call indicates the call category:
Call category Flash sequence
Call Red is flashing slowly.
Emergency call Red is flashing quickly.
Alarm Blue is flashing very quickly.

2. For safety
00 8811 17, 08/18 (Rev. 6.0) 7
You can also determine the category of a call by listening:
This is how you handle a call
Call category Sound sequence
Call 1 second sound / 10 seconds pause
Emergency call 1 second sound / 1 second pause
Alarm 0.3 seconds sound / 0.3 seconds pause
Answer the call by pressing the select button with the double
arrow symbol.
Answer the call

2. For safety
800 8811 17, 08/18 (Rev. 6.0)
The speech connection to the call location is established. The window
looks as follows:
To speak to the caller, use the handset or the hands-free facility.
The speech connection is closed. Care for the caller.
For closing the speech connection without cancelling the call
press the select button with the double arrow symbol.
If it is a call with the call type „Call“ and you want to cancel it
directly, press the select button with the circle symbol.
Close the speech
connection
Cancel the call

00 8811 17, 08/18 (Rev. 6.0) 9
3. Necessary basic knowledge
3.1 Flamenco or FlamencoIP nurse call system
Flamenco and FlamencoIP systems are nurse call systems for hospitals and
similar establishments.
If a patient needs help, he/she presses the call button on his/her call device
(patient handset). This call will be displayed on the ComStationBUS-C in the
ward nurse station and answered. The staff at the ComStationBUS-C shall
ask the patient about the nature of the call and decide on appropriate action.
Maybe medical attention or assistance is required. The ComStationBUS-C will
show where staff is present in the rooms, as they press a presence button
when entering a room. The staff at the ComStationBUS-C informs the staff in
a room, where help is required. of the call. An illuminated room lamp above
the door outside the room also identifies the call location. After dealing with
the problem or query, the call is cancelled when presence switch is switched
off upon leaving the room. All signals displaying the call will now be reset.
Calls to which a speech connection has not yet been established, i.e. those
which have not yet been answered are referred to as fresh calls. Calls which
have been answered, but have not yet been cancelled, are referred to as an-
swered calls.

3. Necessary basic knowledge
10 00 8811 17, 08/18 (Rev. 6.0)
Sample ward
24V=

3. Necessary basic knowledge
00 8811 17, 08/18 (Rev. 6.0) 11
Icons used for the sample ward drawing
What else you should know
Announcements
Aside from call handling, announcements can be made from the ComStation-
BUS-C; these can be made either exclusively to staff or to all rooms in the
ward.
Staff groups
The medical staff can be divided into two groups (e.g. nurses and doctors).
In order that the staff at the ComStationBUS-C address the appropriate med-
ical staff, a distinction is made between both types. We have staff 1and staff
2. Each staff group has its own presence button in the room (Staff 1 = green,
Staff 2 = yellow). You have to ask your system administrator which type of
staff is allocated to the respective group.
Privacy
Although it is possible to converse with rooms from the ComStationBUS-C, it
is not possible to listen in on the rooms without this being noticed. The reason
is, every room has a privacy function, a technical facility which makes listen-
ing in impossible. This will be cancelled if a call is triggered from the room or
if staff are logged as present in the room.
Room lamp Patient handset Corridor display
ComTerminal Various call switches ComStationBUS-C
Cancel switch/WC

3. Necessary basic knowledge
12 00 8811 17, 08/18 (Rev. 6.0)
It is also possible to manually activate the privacy function, although staff are
logged as present in the room.
Exception for children's rooms: In the Flamenco nurse call system it is possi-
ble that rooms are set as children's rooms. In these rooms, the privacy func-
tion is always OFF. For optimum care of the patients in these rooms, you can
listen in to these rooms if needed, even if there is no call and no staff is pres-
ent in the room. Your system administrator will tell you which rooms are set
up as children's rooms.
Call forwarding
As a rule, calls are displayed and answered by the ComStationBUS-C at the
nurse station. If the ComStationBUS-C is unoccupied, the calls are automati-
cally forwarded to the rooms where medical staff are logged as present. The
calls can then be answered by the medical staff in the room via the commu-
nication terminal (ComTerminal).
Ward coupling
During periods of low activity, two or more wards can be organisationally cou-
pled. This means that in the coupled wards, all calls from the coupled wards
will be displayed and answered.
Zones and shifts (zone nursing)
Wards can be organisationally divided into smaller entities (zones). Then the
calls within one zone are only forwarded within that zone. The division into
zones can be changed during the course of the day (shift operation).

3. Necessary basic knowledge
00 8811 17, 08/18 (Rev. 6.0) 13
3.2 The ComStationBUS-C
The ComStationBUS-C is a console for the ward nurse station. One ward is
managed by the ComStationBUS-C.
In the following cases, the managed area is not the same as the ward:
Ward coupling (refer to page 47 onwards)
Shift operation (refer to page 49 onwards)
[1] Handset [4] Display
[2] Loudspeaker [5] Buttons
[3] Connection cable [6] Microphone

3. Necessary basic knowledge
14 00 8811 17, 08/18 (Rev. 6.0)
The buttons
[1] Select buttons:
for selection of the associated list field.
[2] Menu buttons:
for selection of the relevant menu option.
[3] Automatic button:
for automatic selection of the most urgent call. Thereby the cur-
rent window is closed.
[4] Navigation buttons:
to scroll through lists, if a scroll bar is displayed.

3. Necessary basic knowledge
00 8811 17, 08/18 (Rev. 6.0) 15
The main window
[1] Call list: Calls from connected rooms are shown. Fresh calls
are flashing. Calls can be selected with the select button next
to the item on the list.
[2] Staff list: The staff presence messages for the connected
rooms are listed in time order, oldest message from the top.
You can speak to the staff in the rooms via the select buttons
next to the item on the list.
Green: Yellow: Green/yellow:
Staff 1 Staff 2 Staff 1 and staff 2 in the same
room
[3] Title bar:
Date or menu level and time.
Privacy is switched on for calls from other consoles. See
page 58 onwards.
Fault in the nurse call system! See page 4 onwards.
No connection! ComStationBUS-C not ready or not com-
pletely ready to use! See page 5 onwards.
Ward coupling: This ward is coupled with other wards,
refer to page 47 onwards.

3. Necessary basic knowledge
16 00 8811 17, 08/18 (Rev. 6.0)
Shift operation: A shift is active, refer to page 49
onwards.
[4] Menu: You can select menu options with the menu buttons.
[5] Scroll bar: A scroll bar is displayed, if the list is too long to be
viewed completely. To scroll through the list use the navigation
buttons.

00 8811 17, 08/18 (Rev. 6.0) 17
4. Log on / Log off
Before you start working on the ComStationBUS-C, you must log on. When
you leave the ComStationBUS-C, you must log off.

4. Log on / Log off
18 00 8811 17, 08/18 (Rev. 6.0)
4.1 Log on
The ComStationBUS-C is always turned on. Before you log on, you will see
the following window in the display:
Press „Log On“.
You are logged on. The main window of the ComStationBUS-C appears.
The green section of the room lamp illuminates to indicate that the Com-
StationBUS-C is in use.