Turbo SUBURBS TS23-C User manual

ELECTRIC
FIREPLACE STOVE
IMPORTANT
READ ALL INSTRUCTIONS BEFORE USING YOUR
ELECTRIC FIREPLACE. FAILURE TO FOLLOW
INSTRUCTIONS MAY LEAD TO DAMAGE TO THE
MACHINE OR PERSONAL INJURY.
KEEP THIS USER MANUAL FOR FUTURE
REFERENCE.

Warranty Registration
Safety Instructions
Electrical Safety
US 3-Pin Polarized Plug
Technical Specifications
Dimensions
Installation
Parts List
Control Panel
Using the Heater Control
Using the Flame Control
Using the Timer Function
Using the Remote Control
FCC/IC Information
Cleaning & Maintenance
Troubleshooting
Warranty Information
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Warranty Registration
Safety Instructions
Thank you for purchasing a TURBRO Electric Fireplace!
We’re extremely happy that you have decided to join us.
To thank you we’re giving you a warranty extension. All you need to do is register your new product at
https://www.turbro.com/pages/warranty-registration. Once it’s registered, you’ll get a 1-year extension on the 1-year manufacturer
warranty for a total of 2 years. It’s that easy!
Tip for First-Time Use
When using this fireplace for the first time, or after a long period of storage, let the fireplace run for at least 15 minutes with the thermostat
set at the maximum heat level to remove the "new product" smell. This smell is because the fireplace absorbs moisture, creating an
odor similar to that of old leather. It will go away after a few minutes of use.
Please read the following instructions before attempting to assemble, operate, or install this product.
Do not use this product with missing, damaged, or broken legs.
Do not use this product outdoors. This product is for indoor use only.
This product is not intended for use in bathrooms, laundry areas, and similar indoor locations. Do not place this product where it may
fall into a bathtub or other water container.
This product is hot when in use. To avoid burns, do not touch surfaces with bare skin. If necessary, use handles when moving this
product. Keep combustible materials such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 ft from the product.
Do not use this product in an elevated location, such as on a shelf, raised platform, countertop, etc.
Do not run the power cord of this product under carpeting, throw rugs, runners, or similar items. Arrange the cord away from high-traffic
areas so that it will not be tripped over.
Extreme caution is required when the product is used near children or invalids and whenever the product is left operating unattended.
Do not operate this product with a damaged power cord or plug, after the appliance malfunctions, or the product is damaged. Any
repairs to this appliance should be carried out by a qualified service person.
Under no circumstances should this product be modified. Parts removed for service must be replaced prior to using this product.
Connect to properly grounded power outlets only.
Always plug the fireplace directly into a wall outlet. An extension cord, outlet, or power strip should never be used with this product.
This product, when installed, must be electrically grounded in accordance with local electrical codes. For the USA: National Electric
Code, ANSI/NFPA No. 70. For Canada: CSA C22.1 Canadian Electrical codes.
To disconnect this product, turn the product off from the control panel, then remove the power plug from the outlet.
Always unplug this product if you do not plan to use it for a long period of time.
Do not insert or allow foreign objects to enter any ventilation or exhaust openings as this may cause an electric shock, fire, or damage
to the appliance.

Safety Instructions
Electrical Safety
US 3-Pin Polarized Plug
To prevent possible fires, do not block air intakes or exhausts in any manner. Do not use on soft surfaces, like a bed, where the
opening may be blocked.
The fireplace has hot, sparking, and arcing parts inside. Do not use it in areas where gasoline, paint, or flammable liquids are used
or stored. This appliance should not be used as a drying rack for clothing.
Use this appliance only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric
shock, or personal injury.
A 15-amp, 120-volt, 60 Hz circuit with a properly grounded outlet is required. Preferably, the item will be on a dedicated circuit.
Having other appliances on the same circuit may cause the circuit breaker to trip or the fuse to blow while the product is in operation.
The product comes with a 6 ft (1.8m) long power cord with a 3-prong plug, which is located on the right side of the appliance.
Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electrical
shock, and personal injury.
Do not use this item if any part of it has been submerged in water. Immediately call a qualified service technician to inspect the item
and replace any part of the electrical system which has been underwater.
This product is equipped with a polarized plug where one prong is wider than the other. For your safety, please insert the plug correctly.
If you are unable to insert the plug into the electrical outlet try reversing the plug. If the plug still does not fit, contact a qualified electrician.
Always plug the unit into a wall outlet. An extension cord, power strip, outlet extender, or any similar products should never be used
with this product as it may increase the risk of fire.

Technical Specifications
Dimensions
Voltage
Frequency
Amps
Rating
Dimensions (H x W x D)
Heating Capacity
Peak Sound Level
120V AC
60 HZ
11.7 A
1400 W
23 x 20 x 12 inches
4780 BTU
37 dB
12”
23”
20”

Parts List
INSTALLATION WARNINGS
The fireplace is heavy and should be assembled near its desired location
It is recommended that two people move the fully-assembled fireplace to prevent injury
Do not install the unit on shelved, raised platforms, beds, blankets, pillows, etc.
Keep combustible materials such as furniture, bedding, papers, clothes, and curtains at least 3 ft away from the fireplace.
Make sure that the unit is installed so that the power cord is not compressed against or caught on the fireplace and that it has an
unobstructed path to a grounded power outlet.
BEFORE ASSEMBLY
Open the unit and check carefully for visible damage. If you have any problems with installation, operation, missing parts, or other
damage, please contact the TURBRO customer service team. Do not dispose of packaging until you are satisfied with your fireplace.
Contact the TURBRO customer service team before returning the unit.
INSTALLATION LOCATION
The fireplace should be located in an area that is not in direct sunlight, not susceptible to moisture, and away from any uninsulated
exterior walls.
Phillips-Head Screw
DRemote Control

Parts List
TOOLS REQUIRED
BEFORE ASSEMBLY
Open the unit and check carefully for visible damage. If you have any problems with installation, operation, missing parts, or other
damage, please contact the TURBRO customer service team. Do not dispose of packaging until you are satisfied with your fireplace.
Contact the TURBRO customer service team before returning the unit.
INSTALLATION LOCATION
The fireplace should be located in an area that is not in direct sunlight, not susceptible to moisture, and away from any uninsulated
exterior walls.
ASSEMBLY INSTRUCTIONS
1. Place the fireplace upside down on a padded surface with the underside accessible.
2. Attach the leg to the bottom of the fireplace.
3. Insert screws into the predrilled holes and tighten securely for each leg.
4. Flip over when complete.
Phillips-head
screwdriver
(not included)
Tip:
Use a 6-8 inch screwdriver to attach the legs. A long screwdriver will help you quickly finish assembly.

Control Panel
USING THE HEATER CONTROL
Press the main power button to turn on the fireplace.
1. LCD Screen: Displays information about the settings you are using.
2. Indicator Lights: There are 3 indicator lights below the LCD screen -- red, green, and blue.
a. Red - Indicates that the LCD screen is displaying the temperature in degrees Fahrenheit.
b. Green - Indicates that the LCD screen is displaying the temperature in degrees Celsius.
c. Blue - Indicates that the timer function is in use.
3. Timer: Controls the amount of time that the heater and/or flame effect will run before powering off. See section below
for more details.
4. Heater On/Off Control: Controls how much heat is produced by the fireplace. Can be turned on/off independently from
the flame control. See section below for more details.
5. Flame Control: Controls whether flames will be visible through the front glass. Can be turned on/off independently from
the heater control. See section below for more details.
6. Power Switch: The power switch supplies power to all functions of the fireplace. This switch must be in the ON position
for any of the below functions to work.
1. Press the heater on/off button to turn on the heating function.
2. When the heater is on, long press the heater button for 5 seconds to enter the temperature setting adjustment. The
LCD screen will start flashing.
3. Press the heater button to cycle through the temperature level.
4. After choosing your heat level, wait for the LCD screen to flash 5 times. Your temperature is now set.
Note: The heater will automatically pause after reaching the set temperature in your room. If the heater control is set to “ON” the heater
will work nonstop until you shut it off manually.

Control Panel
USING THE FLAME CONTROL
Press the flame control button to cycle through the flame brightness levels. The default flame brightness setting is L3 (high) after
powering on.
USING THE TIMER FUNCTION
The timer button is used to control the time of the flame and/or heater function. If the heater and/or flame effect are powered on when
you enter the timer adjustment mode, those settings will be under the control of the time you set.
Press the timer button repeatedly to cycle through the timer settings. The blue indicator light will power on once you have confirmed
a timer, and the LCD screen will flash 5 times to confirm your timer settings.
Celsius
To switch from Fahrenheit to Celsius (or vice versa) press and hold the main power button for 5 seconds. The LCD screen will flash
5 times to confirm your settings.

Control Panel
FCC/IC Information
REMOTE CONTROL BATTERIES
Press and slide the battery cover on the rear of the remote and remove the cover. Insert two new AAA 1.5V batteries into the battery
compartment. Ensure that the polarity is correct. Batteries are not included in the package due to safety during transportation.
Note: Do not mix old and new batteries together in the remote. Do not mix alkaline, standard (carbon-zinc), or rechargeable (NiCad,
NiMh, etc.) batteries together
USING THE REMOTE CONTROL
The remote control can be used up to 13 feet (4 meters) away from the heater, so long as there are no obstructions between the remote
control and the heater.
Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance coul void user’s
authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device. pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates,uses,and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception,which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.

FCC/IC Information
Cleaning & Maintenance
Troubleshooting
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1). This device may not cause harmful interference, and
(2). This device must accept any interence received, including interference that may cause undesired operation.
Modifications not approved by the party responsible for compliance could void user’s authority to operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003.
Always turn the fireplace OFF and unplug the power cord from the outlet before cleaning.
Use a vacuum or duster to remove dust and dirt from the fireplace and vent areas.
Clean with a soft, damp cloth and buff with a dry cloth to maintain the luster of this product.
Never use abrasive cleaners, liquid sprays, or any cleaner that could scratch the surface of the appliance.
Customer Support: [email protected]
The fireplace
doesn’t operate
The fireplace is not plugged in. Make sure the fireplace is plugged into a standard
120V outlet.
Check additional appliances on the circuit. Ideally,
the fireplace should be on a dedicated 15-amp circuit.
Unplug the unit. Clear the vent area of dust and debris.
Wait ten minutes, plug the unit in again, and turn on the
fireplace.
Contact customer service.
A circuit breaker is tripped or a fuse is blown.
The fireplace assembly is defective.
The fireplace switch is defective.
There is loose wiring.
The ON/OFF switch is defective.
The vents are dirty or clogged.
Problem Possible Cause(s) Corrective Action

Troubleshooting
Warranty Information
Power light is
ON but the
flame effect is
not visible
Excessive
noise when
the fireplace
is operating
The fireplace is not operating correctly.
The fan is defective.
The fireplace assembly is defective.
Contact customer service.
Contact customer service.
Problem Possible Cause(s) Corrective Action
TURBRO provides a 1-year limited warranty for TURBRO Heater, from the date of purchase, subject to the following conditions and
limitations outlined below.
WHAT IS COVERED?
This warranty is limited to the repair or replacement of part(s) proved to be defective in material or workmanship, after said defect
is confirmed by the manufacturer's inspection.
The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price
of the defective part(s).
WHAT IS COVERED?
Damage caused by the owner when attempting to fix or alter the product themselves.
Damage caused by misuse, abuse, neglect, alterations, or unauthorized repair.
Natural depreciation.
Any alteration misuse of the product will nullify this warranty.
This warranty is non-transferrable, which is effective for the original buyer from the authorized seller only.
HOW TO REQUEST WARRANTY SERVICES?
To obtain the benefit of this warranty, please leave a message online (www.turbro.com/contact ), or send an email to
[email protected].
WHAT WILL TURBRO DO?
Repair the item.
Replace the item if not repairable.
Refund the item under certain circumstances.