UBCO 2X2 SE 2023 User manual
2✗2 Electric
Adventure
Motorbike
USER MANUAL
MODEL: 2✗2 SE 2023
2✗2 Electric
Adventure
Motorbike
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MODEL: 2✗2 SE 2023
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Congratulations on your uniquely
numbered, limited edition bike.
For the Special Edition, our product design
team has created a fresh twist on the classic
Adventure bike. The Special Edition has been
designed to intertwine both outdoor and urban
worlds, catering to the everyday adventurer.
Accessorized, ready to go, and carefully craed to
provide a comfortable, yet tough and durable riding
experience, whether you’re running essential errands
or tackling the great outdoors. Enjoy.
Welcome to your
2023 Special
Edition 2✗2
XSEV.
1. INTRODUCTION
First things first:
Register your information at www.ubco.com/register
This ensures we know about your purchase;
registration is required for any future warranty
claims. Keep your receipt of purchase somewhere
safe, such as stapled to this manual, and record your
VIN, which is engraved on the right-hand side of the
frame head tube.
Next:
Scan this code with your
smartphone to download
the UBCO App. Keep the app
updated and it will keep your
bike up to date.
Enable Bluetooth and location services on your phone
and ensure your is turned on and in range before
opening the app.
Then:
Read this manual carefully. Pay special attention to
the safety messages that appear throughout. This
manual should be considered a permanent part of
the and should remain with your bike if resold.
IMPORTANT: When you see this symbol,
the information following is important
for safety and proper function of the
. Please take care to read text with
this warning.
SPECIAL EDITION MODEL 2023
2✗2 S E
User Manual
CONTENTS
1. INTRODUCTION 3
2. ASSEMBLY 4
3. TECHNICAL INFORMATION 8
4. YOUR KEYS 10
5. HANDLEBAR CONTROLS 12
6. LCD DISPLAY 15
7. ADJUSTABLE SUSPENSION 17
8. ACCESSORY LUGS 20
9. YOUR BATTERY 21
10. RIDING SAFETY 25
11. LOADING THE 2✗2 28
12. ALERT CODES 30
13. FAQ 32
14. MAINTENANCE 34
15. LIMITED WARRANTY 38
Once the handlebars are straight, retighten the stem
bolts, alternating as you go to prevent damage to the
clamp. Align the marking on the bolt head to achieve
the correct tightness. Torque to Nm, if a torque
wrench is available.
2. ASSEMBLY
Before You Start
Under your seat in the Field Kit, you'll
find all the tools to assemble your
. Feel free to contact us for help
assembling the bike or scan the QR
code to watch our "How to" video.
2.1 Align the handlebars
Loosen the side bolts on the stem with a mm Allen
key. Straighten the handlebars perpendicular to the
front wheel.
2.2 Fit the rear indicators
Unpack the rear indicator lights. Install indicators to
their respective side on the rear light bracket. Check
the orientation – the indicator with a long cable is
fitted to le side, the short cable goes to right side.
Insert the thread through the mount, ensuring the
nut and two washers are on the inside. Lights should
face straight back. Use a mm spanner to tighten
the fastening nuts.
2.3 Fit the mirrors
Remove the mirrors from their box. Screw the base
of the mirror arm clockwise into the handlebar
mount approximately mm and into the correct
position, but do not tighten.
Using a mm spanner, tighten the locking nut to
secure the mirror arm. Slide down the rubber booty.
Repeat for the other mirror. Adjust the mirror angle
from a sitting position to provide maximum visibility.
DO NOT ride the bike if it is materially
defective, damaged, or missing safety-
related equipment. Physically check each
of these items before you ride.
1
2
3
4
Le Bar Right Bar
2.4 Install the battery
IMPORTANT: Inspect the battery; contact UBCO
if there is any damage from transit.
If the battery is not already in place, remove the
battery strap from the frame and set aside. With
the power socket on the right-hand side of the bike,
carefully lower the battery into place with two hands.
Plug the bike power plug (B) into the battery power
socket (A) and use the securing key to lock the
battery in place (C).
A
BC
2.6 Pre-Ride Checklist
1. Battery
Ensure there is enough
charge to carry out your
work or journey. Check
that the battery strap is
secured tightly.
2. Brakes
Check the brakes are
working and inspect their
brake pads for wear.
3. Lights
Ensure the headlights,
rear light, brake light, and
turn signals are working.
4. Kickstand
Check the kickstand is
functional, especially if
the bike is loaded up, and
check it stays up when
retracted. Retract the
kickstand before riding.
5. Mirrors
Check they are properly
fastened and adjusted
for proper viewing.
6. Horn
Sound the horn to ensure
it's working.
7. Tires
Check the condition and
pressure of the tires.
8. Loose Fixings
Ensure all the fixings
(nuts & bolts)are done
up correctly and securely.
9. Load
Ensure all functional
parts of the bike are not
obstructed by any load
you may be carrying.
10. Safety Wear
For your safety, please
wear a helmet and
appropriate riding gear.
11. Keys
Remember to take your
key fob with you (unless
you've turned security
mode o).
2.5 Secure the battery strap
Velcro side down, tuck the end of the battery strap
under the le hand bar, central to the battery. Carry
the strap over the battery and tuck it under the right
hand bar. Feed the strap back through the clip and
center the clip. Tighten the strap and secure closed.
SPECIFICATIONS METRICS IMPERIAL
Drive Train x kW motors
Weight (ex Battery).kg lbs
Height ,mm in
Seat Height mm .in
Width (Handlebars mm .in
Length ,mm in
Wheelbase ,mm .in
Payload (incl Rider)kg lbs
Suspension - Front mm adjustable .in
Suspension - Rear mm adjustable .in
Range (Max Tested)km mi
Max Speed km/h mph
(EU km/h limited)
Charge time -% -hr
LED Headlight High: ,lm; Low: ,lm
Max Submersion Depth
Do not submerge the in water above the
axles. This could damage the motors and void
the warranty.
!
!
!
VEHICLE CLASS
NZ: LA (Moped)
AU: LA (Moped)
US: Motor Driven Cycle/Moped
EU: Le-B
UK: Le-B
LICENSE REQUIREMENTS
NZ: Learner license or higher.
AU: State dependent; provisional or
motorcycle license.
US: Dependent on state laws.
EU: Dependent on country laws.
UK: Category AM, CBT required.
3. TECHNICAL INFORMATION
Real-life variables such as speed, drive settings,
weight, and terrain will impact range.
Laws vary by region. Check your local licensing laws to
determine license requirements.
All information in this publication is based on the latest
production information available at the time of approval
for printing. UBCO Ltd reserves the right to make
changes at any time without notice.
4.1 Powering the Bike
The key fob will turn the on but the kill switch is
used to change between Neutral and Drive.
Neutral: The screen will turn on, throttle is inactive.
Drive: Throttle is activated and the lights turn on.
• Hold the key fob button . seconds to turn the
bike on in Neutral. The display will turn on and N is
illuminated.
• If you're ready to ride, straddle the bike and
retract the kickstand, then press the kill switch to
enable Drive. The headlight will turn on.
• Twist the throttle towards you to go.
• Once stopped, press the kill switch to turn the bike
back to Neutral. To turn bike o from Neutral,
hold the key fob button for second or hold the
kill switch for seconds.
• To turn bike o from Drive, press either the key
fob button or the kill switch button for seconds.
The is very quiet due to its electric
motors and will not rev when it is turned
to Drive or when the throttle is turned.
4.2 Steering Security Lock
The has a steering lock on the head tube, which
will fix the steering angle of the parked bike. This
makes the dicult to wheel away as it will only
turn in circles.
The steering lock is located on the right side of the
steering tube just below the handlebars.
Use the securing key to activate/deactivate the
steering lock:
A. B.
It is important to ensure the steering
lock is disengaged and the securing key is
removed before starting the .
A. Turn the handlebars counter-clockwise (to the
le)until the lock body lines up with the securing
ring on the head tube.
B. Put the securing key in and turn clockwise to lock.
C. Unlock the steering by turning the key counter-
clockwise; use the steering as per normal.
The same key can be used to lock the battery in place.
4. YOUR KEYS
The comes with two types of keys: a key fob and
a securing key. The key fob is used to turn the bike on
or o, while the securing key activates the steering
lock and the battery lock.
Control
switch
LCD display
Steering
lock
Kill
switch
Throttle
Rear brake Front brake
Turning o Security Mode will allow
anyone with access to the bike to turn it
on and use it.
5. HANDLEBAR CONTROLS
5.1 Control Switch
On the le side of the handlebar you will find a
control switch with buttons for the headlight,
indicators, & horn.
The headlight and tail lights automatically come on
when the is in Drive. To turn o the headlight,
either switch to Neutral using the key fob or kill
switch, open settings in the UBCO Rider's App and
turn lights o, or hold the low beam switch until it
turns o (repeat to turn back on).
Holding the high beam switch will activate the
headlight in Neutral for when temporary lighting is
required while the throttle is inactive. Do not use the
high beam against oncoming trac.
5.2 Kill Switch
On the right side of the handlebar, next to the
throttle, is the kill switch for the motors. When the
kill switch is activated, the bike will change to Neutral
and N shows on the LCD display.
To switch into Drive, retract the kickstand and press
the kill switch to deactivate it.
5.3 Security Mode
Security Mode determines whether the key fob is
required to turn the bike on.
Security Mode ON: The key fob is required to turn the
bike on.
Security Mode OFF: Enables the bike to be powered
without the key fob; the bike is turned on using the
kill switch.
To turn security mode on or o, follow the steps
below. (Note, this process can only be performed
using a fob that is already paired to the bike.)
1. Turn off the bike. Press and hold both the key fob
button and the kill switch for seconds.
2. The bike will beep a few times while the buttons
are held and then give one final long beep to
indicate programming is complete.
5.4 Phone Mount
The bike comes fitted with a Peak Design phone
mount featuring vibration isolation to protect your
phone and magnetic locking technology to enable
one-handed phone attachment and removal.
Simply attach the Universal Adapter to your phone
case following the instructions provided or use a
compatible Peak Design phone case. Then, to attach
your phone, simply hold the back of your phone over
the mount and it will click into place. Press one of the
tabs on either side to release your phone.
5.5 Throttle
To accelerate, twist the throttle towards you. There
are no gears or clutch, so the throttle controls all
acceleration from start to top speed (excluding
gravity). To maintain a constant speed, hold the
throttle in a constant position. If you let go of the
throttle, the will start to decelerate.
Note: Do not continuously power the throttle when
the is held stationary.
6. LCD DISPLAY
Speedometer
Mileage
Clock
Motor temp
Power
Charge
Right buttonLe button
Neutral Drive / Headlight on
Le indicator
Charge required
Lights on / Lo beam
Lights on / Hi beam
Right indicator
Warning
Odometer displayed
Trip meter displayed
5.6 Brakes
Bedding in the brakes: For optimum brake
performance with new bikes or brake pads, we
recommend performing a series of sequential
firm braking eorts from kph / mph to kph /
mph in a controlled environment. This will ensure
that the brake pad material is suciently deposited
onto the rotor, improving the total braking force
available, as well as resistance to overheating.
Regenerative braking system: To slow down, release
the throttle to neutral position and then apply the
brakes: le = rear, right = front. The UBCO drive
system incorporates a progressive regenerative
braking system, where the motors themselves apply
controlled braking prior to the mechanical brakes
taking eect in two discrete steps.
• Step is a gentle "engine braking" eect when the
throttle is released.
• Step kicks in when the brake levers are initially
pressed, just prior to the mechanical brake pads,
adding more motor braking when the brake levers
are engaged fully.
This system not only saves brake pad wear, but also
transfers energy back into the bike's battery, to
maximize range. It’s a win-win! The magnitude of
regen braking is adjustable in the UBCO Rider's App
to suit the rider’s preferences and use case.
Tip: The brake lever angle can be adjusted using
the screws on the brake lever mount. Ensure they're
retightened to Nm torque setting.
6.1 Warning Light
If there is a system issue, the warning light will flash
and an alert code will be displayed in the odometer
area. Find more information in the UBCO App or
contact your local UBCO support line.
Some basic alert codes are provided on page .
6.2 Charge Level
Accurate state of charge (SOC)is displayed on
the le side of the display, split into segments.
The charge level is split up into segments with a
halfway indicator. The charge required indicator will
light up when battery SOC is getting low.
6.3 Power Output Meter
This displays the real-time power output to the
motors. Any bars shown above the mark represent
power output to the motors and any bars shown
under the mark represent power input to the
battery through regenerative braking.
6.4 Odometer and Trip Meter
To select between odometer (ODO)and trip meter
(TRIP)view, press the le button. To reset the trip
meter, press the le button for seconds while TRIP
is showing.
6.5 Switch from Metric to Imperial
To select between metric and imperial units for
the speed, odometer, and trip meter, while ODO is
showing, hold down the le button for seconds. To
change between Celsius and Fahrenheit, press the
right button.
6.6 To Change the Clock
1. Hold down the right button until the time
numbers start flashing.
2. Press the right button to change between hours
and minutes.
3. Press the left button to cycle through numbers.
4. Hold the right button until the numbers stop
flashing to set the time.
7. ADJUSTABLE SUSPENSION
The front and rear suspensions have adjustable
rebound controls that change the rate at which the
suspension re-extends aer an impact. They also
feature spring preload adjustment that are helpful
for setting the loaded ride height of the vehicle and
help determine the suspension's ability to prevent
bottoming out (AKA setting the Sag).
These adjustments allow the rider to set the loaded
ride height for various use cases and terrains to
improve the handling and capability of the vehicle.
For more demanding terrain, or higher load carrying
capacity, we recommend increasing the preload to
prevent harsh bottom out forces. See page for
recommendations for various riding situations.
7.1 Front:
Rebound speed is adjusted on the right-hand side of
the fork crown. Twist the dial clockwise to slow the
rebound; counter-clockwise to speed it up. On the
le side of the fork, the spring preload is adjusted.
Twist the dial clockwise to increase the spring force;
counter-clockwise will lessen the spring force.
7.4 Wheels
Each tire on your uses a standard, car style valve
for inflation and deflation.
The -gauge stainless steel spokes in a tangential
double-crossed pattern provide extra wheel strength
on DOT compliant aluminum rims.
Tire Size: Supplied with x." multi-use tires,
balanced between street performance and o-road
grip (ECE and DOT compliant). Only use tires with
a minimum load capacity of and minimum speed
category of B.
Recommended Tire Pressure: kpa | psi or as
specified on the tire.
7.3 Suspension Recommendations
FRONT
REBOUND
FRONT
SPRING
REAR
REBOUND
REAR
SPRING
On-Road
Rider Only
(kg/lb)
Max fast Full so Max fast mm
thread
exposed
On-Road
+ Load
(kg/lb)
Max fast full turn
to hard
clicks
towards
slow
mm
thread
exposed
O-Road
Rider Only
(kg/lb)
Max fast Full so clicks
towards
slow
mm
thread
exposed
O-Road
+ Load
(kg/lb)
Max fast full turn
to hard
clicks
towards
slow
mm
thread
exposed
IMPORTANT: If riding on a hard surface while o-
road, such as hard, dry ground or tracks, adjust
the suspension to on-road settings.
7.2 Rear:
Rebound control can be adjusted using the red dial at
the top of the spring. Twist the dial counter-clockwise
to slow the rebound; clockwise speeds it up (this is
opposite to the front fork).
To adjust the rear spring preload, wind the disk at
the base of the spring. Twist clockwise to lessen the
spring force; twist counter-clockwise to increase
the spring force. The rear suspension preload and
rebound controls should be set equally on both sides
of the bike.
Rebound
Preload
Rebound Speed
Spring Preload
8. ACCESSORY LUGS
The features individual accessory lugs that
are conveniently located around the bike frame and
racks to provide flexibility and adaptability. The
lugs use standard M nuts and bolts for attaching
tie downs, mounts, and accessories. Fit UBCO
accessories from pannier bags to cargo decks, or
use the adapter pack to create your own custom
attachments.
Inside each lug is a cavity to hold an M nut in place,
preventing it from spinning as the bolt is tightened
or loosened.
The front rack is attached via two lugs at the front of
the main frame. These lugs can be utilized for other
attachments when the front rack is removed.
Front View Side View
9. YOUR BATTERY
The UBCO battery and connections are made
to do the hard work. Tested to an IP standard, the
battery is fully water and dust resistant.
A solid work horse, the Li-ion battery delivers a large
capacity in a sturdy package. Each battery is
constructed from high quality LG Cylindrical
Cells, mounted into cell holders, sealed within an alloy
case, and screwed shut.
UBCO batteries are UN. certified and the charger
is UL/CE certified to provide safe operation, use, and
transit. All this results in a robust battery that can
handle the ride – and all the mud and dust.
When placing the battery into the bike, ensure the
main power output socket is located on the right-
hand side of the battery (when sitting on the ).
The charge port is located opposite side. Be sure the
plugs and ports are clean before attaching.
9.1 Charging
Depending on capacity and remaining charge, the
battery can take up to hours to fully charge.
A. Main Power Output
B. Charge Socket
A B
WARNING: Only use the charger under
cover and on a clean, dry surface; the
charger is NOT water resistant.
WARNING: Never store the battery in an
uncharged state. Doing so can void the
warranty.
LED light
Charger socket
Battery plug
If a charge error occurs, disconnect the charger from
the battery and wall socket. Reconnect. If flashing
persists, contact your UBCO dealer.
To operate properly, the plug and sockets
need to stay clean and in good condition.
If the battery is removed, ensure that the
battery plug is reinstalled correctly.
When charging:
• Keep away from any sparks or flames.
• Install a smoke alarm near your charging area. Do
not charge if cables, charger, or battery are
damaged.
• Use charger in dry, indoor conditions only and with
adequate ventilation.
When finished charging:
• Replace the waterproof cap over the charging
socket on the battery.
WARNING: HEAVY OBJECT
The batteries weigh between 14-18kg /
30-40lbs. To avoid muscle strain or back
injury, use proper liing techniques.
9.4 Removing the Battery
The SE's battery is interchangeable with other
UBCO GenX batteries, meaning that if you
have more than one, you can swap them out to avoid
charging downtime. Extra batteries are available
from UBCO Ltd or your UBCO dealer.
9.2 Checking the Charge
To check battery capacity, ensure it is plugged in to
the and press the key fob to turn the bike on. The
charge meter on the le hand side of the LCD display
will indicate the remaining charge level. Charge level
is also available on the UBCO App.
The yellow 'Charge Required' light at the top of the
display will also illuminate when the charge is low.
9.3 How to Charge the Battery:
A. Turn o the using the key fob.
B. Plug the charger into the charge socket on the
battery and twist to lock.
C. Plug the provided charger into any standard wall
socket and switch on at the wall (where required).
D. The LED indicator lights on the charger will signal:
GREEN: Battery is fully charged
RED – Solid: Charging as normal
RED – Flashing: No battery connected
BLUE – Solid: Battery voltage fault
BLUE – Flashing: Reverse polarity
9.4 Removing the Battery
A. Turn o the .
B. Remove the battery strap and power plug.
C. Using the securing key, unfasten the lock located
on the rear right-hand side of the battery.
D. Li the seat. Li the battery with two hands.
E. Store on a stable, cool, dry surface.
• Do not submerge the battery or the .
• Store in a cool place indoors when not in use.
• Do not burn the battery or place it near heat
sources above °C / °F.
• Keep away from children.
• Do not attempt to open the battery. This will void
the warranty.
• Always charge your indoors, protected from
water, and at a temperature between -°C /
°-°F. Charging the battery outside of this
temperature range could damage your battery or
aect performance and life span.
• As lithium is deemed a Class Dangerous Good,
the battery must always be charged on a non-
flammable surface (cement floor, steel shelf, etc).
• If storing the battery for an extended period,
ensure it has between % and % charge.
Storing the battery with either full or too low a
charge can cause cell damage, reducing its life.
• If you have any issues, please contact your local
service provider or contact UBCO directly.
10. RIDING SAFETY
Due to its electric drive motors, the UBCO is
silent when on and very quiet in operation. When not
in use, turn the bike o to prevent accidental throttle
activation.
10.1 General Safety
• The is nearly silent, always assume you are
invisible to all other road and o-road users.
Your life depends on it.
• Be aware of your surroundings, other people,
animals, and other vehicles. Ride to the conditions.
9.5 Battery Care & Safety
The lithium-ion battery and charger are designed to
work exclusively with the . Do not attempt to
use any battery or charger other than those supplied
by UBCO. Extra batteries and chargers can be
purchased from UBCO Ltd or your UBCO dealer.
• Lithium-ion batteries do not suer from the
same charge memory problems as other
batteries, so they can be topped up at any time.
• Charge your battery at least once a month to
ensure its health.
• Secure the battery in place when riding.
• Do not drop the battery into the from a
height. Lower it into place carefully.
• Ride the within its loading and gradient limits
as described in this section.
• Follow your local road laws and regulations, both
on and o-road, and ride within your limits.
• Never operate the when fatigued, impaired,
or under the influence of drugs or alcohol.
• Wear a well-fitting helmet, securely fastened,
that provides good visibility and meets law
requirements.
• Wear appropriate apparel such as close-toed
shoes, gloves, and eye protection.
• Only one person should ride the at any time.
• Children should NOT operate the .
10.2 On-road Safety
• Inexperienced riders must take care and practice
before entering trac.
• Watch for changes in trac.
• Check your blind spots and signal when turning or
changing lanes.
• Abide by your local riding laws, regulations, and
posted speed limits.
• Be mindful of other road users; never ride in a way
that could cause harm to others.
• Use your horn appropriately.
• Take extra care riding in wet, frosty, or windy
conditions, and when riding over road markings.
10.3 O-road Safety
• Watch for changes in terrain.
• Abide by local o-road riding laws and
regulations.
• Use your horn as a warning signal where
appropriate.
• Do not 'wheelie' or jump the . This can
damage the hub motors, causing gear shock
when the motor accelerates rapidly in the air and
then decelerates instantly when it hits the ground
again.
• The is not designed to be a MX/Motocross
bike. Using the like an MX bike may damage
the drive system and will likely void the warranty.
• The battery, motors, and electrical components
are protected against mud, heavy rain, surface
water, and shallow water crossings. They are not
protected against submersion. The should
not ford water deeper than the axles.
• If you are unsure about the type of riding you are
doing, please check with your service provider or
the team at UBCO and we can advise you.
10.4 Kickstand Safety
The UBCO comes with a manually retracted
kickstand that must be retracted before the throttle
can be activated. It has a switch so the cannot
be ridden with the stand down. When retracting
the kickstand, it is important to keep your legs and
other body parts clear of the kickstand's path of
movement.
7° (15%)
15° (25%)
17° (30%)
40kg | 88lbs 10kg | 22lbs
50kg | 110lbs
11. LOADING THE 2✗2
11.1 Loading Safety
Improperly loading your can aect its stability
and handling. Ride with caution when your is
loaded up.
We recommend you do not exceed kg, including
your body weight and cargo.
11.2 Riding with a Load
With a load up to kg / lbs, the max gradient is
°/%. With loads exceeding kg, maximum and
continuous gradients must be reduced accordingly.
Estimated limits for various gradients are shown.
For perspective, Baldwin Street in Dunedin, NZ is the
world's steepest street at ° or % – so don't be
afraid to tackle those hills!
11.3 Carrying the Bike
The can be carried on a vehicle using a standard
tow hitch-mounted carry rack.
• Remove the battery before transporting and
carry batteries inside your vehicle.
• Li the bike onto the rack and lock steering to
avoid excess movement while traveling.
• Attach rachet straps around both the towbar
rack and the frame through the center
section of the bike (where it forms an X shape).
• Check the bike is secure before driving your
vehicle.
• Ensure plugs and ports are clean before
reinstalling the battery.
7° (15%)
15° (25%)
17° (30%)
40kg | 88lbs 10kg | 22lbs
50kg | 110lbs
Rider Only ≤ 100kg Rider + Cargo 100-150kg
Rider + Cargo ≤ 100kg Load Limits
WARNING: HEAVY OBJECT –
TWO PERSON LIFT REQUIRED
Bikes weigh between 50-53kg / 110-
116lbs with the battery removed.
To avoid muscle strain or back injury,
use proper liing techniques when
moving and li the bike slowly.
Do not put your full weight on the kickstand. It is
rated to support the and a kg load. If load
exceeds kg, support the while loading.
Balance your load evenly. Do not impede any moving
parts on the . Do not obscure lights, suspension,
steering, or the view from your wing mirrors.
NOTE:These load limits are estimated suggestions
based on testing. Each rider's abilities and limitations
should be considered when loading up the .
12. ALERT CODES
Your 's intelligent electronics system provides
valuable information while you ride, displayed on
the LCD dashboard and/or the UBCO rider's app.
This system alerts you of any issues or concerns
(oen temporary)so we recommend regular checks
to ensure your is operating as eectively and
eciently as possible. There are two types of codes:
• Cautions: These start with C-XXXX and are
labeled as cautionary as they will not stop the
bike from operating. They still require attention,
as the bike may no longer meet safety or
compliance standards.
• Faults: These start with F-XXXX and relate to
a specific fault on the bike that may lead to
incorrect operation. They require immediate
attention and may require servicing by an UBCO-
certified technician.
In addition, the first digit of the code indicates if
applicable to the front or the rear of the bike:
• Front: Codes start with either C-1XXX or F-1XXX.
• Rear: Codes start with either C-2XXX or F-2XXX.
The following table provides a list of potential codes
and the recommended remedial actions.
Lighting Systems
C-, C-, C-, C-, C-, C-
Carry out basic inspections.()
If fault persists, contact your local service agent.()
(1)Basic Inspections:
• Check and confirm charge level of the battery.
• Check battery connection for cleanliness and security.
• Visually inspect relevant components for damage or signs of
wear and tear.
• Inspect relevant wiring harnesses and connectors for damage.
• Check / update firmware using the UBCO rider's app.
• If you're unsure about anything contact your local service
(2)Visit: www.ubco.com/dealer-locator for a full list of UBCO
Service Agents.
Battery Systems
C-, C-, C-, C-, F-, F-
Carry out basic inspections.()
If fault persists, contact your local service agent.()
Hub Motor/Controller System
C-, C-, C-, C-, C-, C-, F-,
F-, F-, F-, F-, F-, F-, F-, F-,
F-, F-, F-, F-, F-, F-, F-, F-,
F-, F-, F-, F-, F-
Carry out basic inspections.()
If fault persists, contact your local service agent.()
Throttle/ECU System
C-, F-, F-, F-, F-
Carry out basic inspections.()
If fault persists, contact your local service agent.()
Impact/Shock to wheel
F-, F-
Can be caused by an impact/shock loading to a wheel.
Cycle power to clear fault memory and continue riding.
If fault persists, contact your local service agent.()
High Motor Temperature
F-, F-
Can be caused if the hub motors become excessively hot.
Stop riding and allow motors to cool before continuing on.
If fault persists, contact your local service agent.()
13. FAQ
We’ve collected together a few common problems
that have a simple fix. See more frequently asked
questions on our website at ubco.com/FAQ.
My bike won’t turn on.
• Check that your battery is charged up.
• Check that the battery in the key fob has a charge
or put in a new CR cell battery.
• Check that the battery connection is clean & fully
plugged in.
My bike is turned on but it won’t go.
• Check the kickstand is retracted.
• Check the kill switch is disengaged.
• Check the motor cables are properly connected.
• Check the motor temperatures on the UBCO App.
If they’re over °C or °F, wait a few minutes
for them to cool down before resuming your ride.
• Check the UBCO App for any fault codes (see
common codes on the previous page).
I can hear a rattling while I’m riding.
• Ensure all load and attachments are secure.
• Check the spoke tension and tighten if required.
• Check all fasteners are tightened.
• Check the brake rotors for dirt or debris.
• If you’re still hearing something strange, there
could be a more serious problem.
• Get home and call us or your local dealer for
assistance.
My bike is on and going but the lights aren’t
working.
• Check your settings via the UBCO App. The
LIGHTS setting allows the lights to be turned o
or disconnected.
I can’t reach my expected top speeds on flat
ground.
• If you’ve recently updated your UBCO App, make
sure location services are turned on. The app is
location sensitive and can drop the maximum
speed limit incorrectly aer an update if your
location is not turned on.
• Speed is automatically limited to kph when
riding in the European Union.
• If the motors are overheating, they will reduce
power. Check your UBCO App – if the motor
temperature is over °C or °F, stop riding for
a few minutes and allow them to cool.
The front wheel is loosing traction uphill.
• Unlike a gas-powered motorcycle, where you
might lean back to give the rear wheel more
traction, the is powered by both wheels.
When riding uphill, shi your weight forward to
ensure the front wheel gains traction and can pull
you up the hill.
• Ensure your load is evenly distributed and does
not exceed load limits.
Do:
• Clean your aer each day of use, especially
when exposed to dirty terrain or salt water. If you
are using the in a clean environment, this may
not be necessary.
• Before cleaning, turn the o. Ensure all power
outlets, including the battery, have their rubber
seals securely in place. The battery should be
plugged into the 2✗2 while cleaning.
• Clean the with a low pressure hose and so
automotive cleaning brush or sponge.
Do Not:
• Do not water blast or use a high pressure hose on
t h e .
• Do not submerge electrical parts – they are
protected from the rain and splashes, but should
not be le in water.
• Do not use cleaning products that are not
specifically designed for cars or motorcycles. They
may contain ingredients that could scratch the
finish or harm components of the .
14.1 Replacing the Key Fob Battery
Remove the silicone sleeve. Turn the key fob over so
the button faces down. Put a flat screw driver into
one of the provided slots and gently rotate to open.
Slide the battery out and
replace with a new CR
battery, observing polarity.
Position the rear plate
over the base, taking care
to replace the rubber seal,
and push to click into place. Replace silicone sleeve.
What if my charge runs out while I’m away from
the charger?
• Pay attention to your charge level while riding.
If you’re not sure that you’ll have enough charge
to make it home, reduce your power settings
or switch the bike into Learner Mode using the
UBCO App. This will lower your speed and reduce
power consumption, which will extend your range.
• Find a hill to ride down with the brakes on to
regenerate power back into the battery. That
regenerated power could allow you to ride on flat
sections again.
Need help?
• If you suspect your bike may be damaged or
is functioning improperly, contact UBCO on
technician for assistance.
• For a list of UBCO Authorized Dealers and
Certified Technicians for sales and service, please
see our website www.ubco.com/dealer-locator.
14. MAINTENANCE
It's important to keep your in a good working
order so it's ready to go when you are. To ensure it's
always in the best condition possible, you should
clean and service your regularly.
Incorrect cleaning methods can void your warranty,
so take care and make sure you follow these points.
14.2 Servicing Schedules
We recommend a -month service schedule. The
should be serviced at the indicated mileage or
time, whichever occurs first. Aer the first hours
of riding you should get an initial, complimentary
check over your bike from your dealer.
Insist on only genuine UBCO parts being installed in
your to ensure validity of the warranty. Regular
servicing should only be carried out by an UBCO
certified technician or dealer.
Standard Use
The should be serviced at the indicated mileage
or time, whichever occurs first:
• Aer the first hours: First Complimentary
Service
• weeks / ,km / ,mi
• months / ,km / ,mi
• months / ,km / ,mi
• months / ,km / ,mi
• months / ,km / ,mi
Once you have completed your month service, we
recommend you continue to get your serviced
every six months.
Heavy Use
Heavy use conditions such as farming require a more
robust maintenance schedule:
• Aer the first hours: First Complimentary
Service
• months / hrs / ,km / mi
• months / hrs / ,km / ,mi
• months / hrs / ,km / ,mi
• months / hrs / ,km / ,mi
• months / hrs / ,km / ,mi
• months / hrs / ,km / ,mi
• months / hrs / ,km / ,mi
• months / hrs / ,km / ,mi
Once you have completed your month service, we
recommend you continue to get your serviced
every three months. For specific service requirements
tailored to your situation, please contact your service
technician.
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