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3. Introduction
Thank You for purchasing Ultracom R10 Hybrid. We worked hard to bring you the most reliable and best quality locating device.
We wish that you and your dog have a great experience with your new Ultracom R10 Hybrid. Welcome to Share The Adventure with us.
4. General safety instructions
Please read this instruction manual carefully before using the device. The warranty does not cover damage caused due to improper use of the device. When you are
familiar with the handling of the device, you will know how to use it correctly, safely, and as diversely as possible. You can find the warnings related to the devices on the
beginning of this manual.
4.1 Batteries and charger
Use high quality and approved 3.7 V 18650 Li-Ion batteries and chargers that are recommended by the manufacturer. The battery should be equipped with a protection
chip. You can get recommendations for batteries from authorized Ultracom retailers or directly from the manufacturer.
Please note the (+) and (-) markings as you are installing a battery into the device or a charger (figure 1). To get the longest life out of your batteries, only charge them
when necessary. Do not leave batteries unused for long periods of time. Always follow the recommendations of the battery and charger manufacturer.
The capacity and operating time of the batteries are reduced when they are under heavy use or remain unused for long periods of time. This can be alleviated by
using a smart charger. Smart chargers can be acquired from well-equipped electronics stores. It is recommended that the batteries are replaced each year to ensure you
can use the device without issues and for long periods of time.
4.2 Location accuracy and signal obstruction
The maps may contain incorrect information and the position given by the device may be inaccurate, or issues may occur when acquiring a position. Several factors can
affect the accuracy of a location device such as unfavourable position of satellites, large buildings, natural obstacles, and prevalent weather conditions.
The VHF signal quality between the collar and the VHF-receiver may be impacted by natural obstructions and buildings. The VHF signal is strongest when there is an
unobstructed line of sight between the collar and the VHF-receiver. You can improve the VHF signal by moving to a more elevated area compared to the collar.
5. Device setup
5.1 Changing the SIM card
Read more on the pre-installed Ultracom Global SIM from the leaflet that came with the device.
If you want to use your own SIM card, it is recommended that you remove the SIM card lock from the card (PIN query). The device can disable most PIN codes pre-set by
service providers. If the device cannot disable the SIM card lock after starting up, the red light will remain lit. In this case, disable the SIM card lock using a mobile phone.
More info on disabling the SIM card lock can be found on the instruction manual of your mobile device.
To install your own SIM card to the device, open the SIM card cover using the provided tool. Remove the pre-installed card by gently pressing the card inwards using your
fingernail. The card springs out from the SIM card reader. Do not use tools when removing the SIM-card from the reader!
Install the new SIM card into the reader by gently pushing the card into the SIM reader until the card locks in place. Set the SIM card cover in place, facing as shown on the
SIM cover. Carefully tighten the screws evenly using the provided tool. Do not use any other tool to tighten the screws!
5.2 Installing the batteries
Charge the batteries before installing them into the collar and VHF-receiver (figure 1).
Remove the covers of the battery compartments by turning the covers counterclockwise. Insert a single 3.7 V 18650-sized Li-Ion battery into the battery compartments of
the collar and the VHF-receiver. Take note of the (+) and (-) symbols on the battery and the battery compartments (figure 2 and figure 3). Close the covers to the battery
compartments by turning them clockwise.
5.3 Starting the devices
Start up the VHF-receiver by pressing the power button (figure 4). A light on the VHF-receiver will illuminate to indicate that the device is starting up. The collar will start
automatically when the battery is installed into the collar. A light on the collar’s GPS case will illuminate for three seconds to indicate that the device is starting up (figure
5).
Take the collar outdoors so it can connect to the satellites (figure 5). While the collar is searching for satellites a green light will blink once a second. When the collar has
discovered a sufficient number of satellites to provide an accurate location, the green light on the collar will blink once every three seconds. Note that when the device has
not yet been added to the Ultracom app, a green light will stay lit continuously.
Note! If the battery level is between 25-75 %, instead of the green light an orange light will illuminate. If the battery level is under 25 %, instead of green or orange light a
red light will illuminate. See more info on device function indication lights in chapter 6.5.
Note! If the SIM card on the device is installed incorrectly or the device cannot disable the SIM card lock, the device will not start, and the red light illuminates continuously.
See more info from chapter 5.1.
5.4 Ultracom NEXT app and mobile device requirements
The Ultracom NEXT application is required to use the device. Ultracom NEXT app supports Apple iOS devices (iOS 11 and newer) and Android devices (Android 8.0 and
newer). The Android device must also support Google Play-store.
Open your mobile device’s app store and search with the keyword “Ultracom NEXT”. Download and install the application. The application will instruct on
registering/signing into the app and adding your Hybrid device to the app. The app requires device ID number that can be found on the first page of the quick start manual
and under the detachable collar part on a separate sticker.
Your will receive the free 12-month Ultracom subscription when you add the device to the app (figure 6). All the Ultracom NEXT functions are presented in the application
manual, which can be found on our support site.
