UltraDisk DVR14 Installation and operating instructions

Telephone Voice Recording System
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DVR14
USB Telephone Digital Voice Recorder
User Manual & Installation Guide
l

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TableofContents
Basic Features: ..................................................................................................................................................... 4
System Characteristics......................................................................................................................................... 5
Installation............................................................................................................................................................ 6
Hardware Requirement....................................................................................................................................... 6
Recording USB BOX Installation....................................................................................................................... 6
USB Recording Box Installation and Cable Connection.................................................................................. 6
Recording software Installation.......................................................................................................................... 7
Uninstalling the Software .................................................................................................................................... 7
Software Operating Instructions ........................................................................................................................ 8
System Setting....................................................................................................................................................... 9
3.2.1 Special Number Management.................................................................................................................... 9
Auto Backup........................................................................................................................................................10
Voice Files Backup..............................................................................................................................................11
FTP Backup:........................................................................................................................................................11
Initial Number Process (Head code)..................................................................................................................12
Disk Management................................................................................................................................................13
Extension Management.......................................................................................................................................14
PBX Setting..........................................................................................................................................................15
Channel Setup......................................................................................................................................................18
Password ..............................................................................................................................................................20
User and Password..............................................................................................................................................20
Seat Setup (Popup Screen) .................................................................................................................................21

Telephone Voice Recording System
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Setting an Alarm................................................................................................................................................. 24
Work Time.......................................................................................................................................................... 25
Find & Play (Recording Search)....................................................................................................................... 25
Complex Search.................................................................................................................................................. 26
Voice file save location:......................................................................................................................................27
Monitoring a Conversation................................................................................................................................ 27
Tools and Advanced Tools................................................................................................................................. 28
TVRS Client player (There are Three ways to hear on the web)................................................................... 29
Search and play voice in a Network (LAN)...................................................................................................... 29
Software requirements for installing Web Server ->Win 2000/ 2003/XP ..................................................... 30
Installing and Configuring the Web Player software...................................................................................... 30
4. Customer Incoming Caller ID Popup System............................................................................................. 32
4.2 System Requirement ....................................................................................................................................32
Software Installation.......................................................................................................................................... 33
Software Uninstall..............................................................................................................................................33
Link to SQL Server database............................................................................................................................ 33
Popup System Config......................................................................................................................................... 34
Appendix 1 ..........................................................................................................................................................35
Connecting the Analog Recording card for a Digital Phone.......................................................................... 35
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BasicFeatures:
1. Supports Windows 98 / NT / 2000 / XP / 2003
2. Provides USB device for 2 Channels ,PCI Card for 4, 8 and 16 Channels and Digital Recording for
30B+D (*30)
3. Can monitor real time conversations on every line.
4. Support 3 video modes or customization : Auto-recording, Voice-control and Manual recording by us-
ing the keys
5. Can list and print out all the Incoming / Outgoing / Missed calls. Supports the conditional inquiry and
special remarks.
6. Can record the call directly. Supports simultaneous recording of direct phone and extensions.
7. Has an auto backup feature. The system backs up the files onto your CD Writer. Supports auto fold
repeat.
8. Has the incoming customer management system to identify the Incoming calls and the screen Pops
up automatically.
9. Can program the starting time and finishing time for a recording. Can also be programmed to record
during a specific period of time or a day.
10. Subscribers can customize the phone number that should not be recorded in the special list, for ex-
ample, when dialing 8888,169 or 163 to access the internet. The system does not launch the recorder
then.
11. Have operation logs to record all the operations and activities.
12. Enables privacy on some lines for a specific subscriber. Can setup password protection for individual
subscribers besides the supervisor password for the administrator.
13. The external phone cables, extension cables, ISDN catalog cables, output cables for the wireless in-
terphones are applicable.
14. Alarm information is displayed on the screen or by an e-mail incase of emergency

Telephone Voice Recording System
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SystemCharacteristics
1. Easy to install and operates efficiently with good stability and reliability.
2. Supports Duple/Quintuple/Octuple compressions and saves in WAV format.
3. 16Ch card with Octuple compression can optimally and simultaneously record for single device with
160Ch Digital card. Optimally and simultaneously record for single device with 300 Ch. And the chan-
nels do not interfere with each other.
4. Supports enquire, play and monitoring for the network.
5. In-built media player can directly check and play music.
6. Original recording technology for the exchange can be equipped to the toll system of the exchange to
record till the extension to save the hardware cost. It can also record costs for the direct line phone.
7. Can setup the inquiry whether recording for one extension or not till the extension names. Subscribers
and department.
8. Supports many languages like Simplified Chinese/Traditional Chinese/English/UAE.
9. Language packages are available to add a local language by the users themselves.
10. Supports FSK/DTMF dialing in display mode. When an Incoming call comes, the customer’s detailed
information is displayed. Also supports the seat Popup information for the local domain. By Double
clicking the Caller ID you can add the number to the Phone Book or Customer Database.
11. Can automatically record to DVD.

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Installation
HardwareRequirement
Suggested PC CPU P4 / 2.8 GHz or above
Suggested Memory 512 MB or above
Suggested Hard Disk 80 GB or more *
RecordingUSBBOXInstallation
1. Insert the Recording USB BOX cable line into the PCI slot.
USBRecordingBoxInstallationandCableConnection
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a. Connect the phone wire to the Recording Box’s LINE1, TEL1 is down-lead to Phone as showed.
b. Connect the USB cable into the USB port in the PC.
USB Box Connector mode：
If the Power led on the Recording box Is ON & the RUN led blinks, you have
Successfully installed
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LINE2US TEL2LINE1TEL1
USB Cable
LineLine
PHONE LINE USB Cable to
PC

Telephone Voice Recording System
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RecordingsoftwareInstallation
Default Admin password: 88888
After installing the recording card, start the PC and install the Recording software.
1. Double click the Setup.exe file in the Installation CD. Setup Wizard will guide you through the
installation process.
2. A shortcut will be added in the Desktop and in the Program menu under All Programs.
3. Then, the Recording System software will run automatically.
Suggestion makes the computer hard disk the system default the VOC folder deposit in the D:, the us-
er may elect in addition other addresses
1. The default setup path is C:\MDR and the default recording file path is D:\VOC
2. If your hard disk has no partition and only the C drive, then the setup path and the recording path will
be C:\MDR and C:\VOC respectively.
3. If your D drive is a CD-ROM drive, then click ‘System -> Advanced ->Disk Management’ and change
it to write able hard disk.
4. Insert USB Box hardware into PC USB port, and install the hardware driver.
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UninstallingtheSoftware
Go to Desktop, Start menu -> All Programs-> Telephone Recording System-> Uninstall.
Note: All user database and recording files in the folders: MDR, MDR BACKUP, ZDR and VOC will not be
removed. If you want to remove it completely, you should delete all folders individually.
lf-answer and leaving word in effective during the period of holidays and festivals.
Including the setting of period from Monday to Sunday and holidays. If we choose Saturday and Sunday,
the function of self-answer and leaving word will be in effective during the two days.
And we should fill out the corresponding sound path. For example, we should set period of the national
day with the start date “10-01” and end date “10-07” and the corresponding sound path is VOCPATH.
Note: the input format of holiday and festival is 2006-01-01, and the format of start date and end date must
be as the picture shows

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SoftwareOperatingInstructions
3.1 Main Menu (Console) Default passwords is: 88888
The system displays the main menu on execution.
Shortcut function but-
Ma-
Products series & Software Ver-

Telephone Voice Recording System
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The Main menu Includes: Menu, Shortcut function button, Channels Status & Run info
Channels Status: real time showing each Channels work status, (Recording, Free, Incoming caller, Dial
Number, speaking Durations….)
Run Log: This stores the history of important information so that it can be easily traced anytime.
Note: The log is stored as run. log in C:\MDR and the files are automatically deleted when they exceed
200 KB. They are also stored in the backup files.
1. Incoming Call Numbers: Can save the details of the incoming call numbers. Setup:” Tools-> Ad-
vanced -> Save the detailed incoming call in CALLID*.TXT”.
2. System Information: Shows the channels for the current card and the card type.
3. Status Bar: Shows the available recording space and log history.
SystemSetting
Consists of Special Number Management, Auto Backup, Recording Work Time, Advanced Setup,
Channel Setting, Hard Disk Management, Extension Management, Password Setup, PBX Setting,
Alarm and Seats Setup.
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3.2.1SpecialNumberManagement
Here have 2 come true functions:
Not record special Number : You can set some special phone numbers that should not be recorded, for
example, when you access the internet or a fax call or a private call.
If check here, is only
record following spe-
cial-Number in the list

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Only record special Number, the other call all not recording
Sample: if only the record 10000 NO. setting same for this step.
1. choose the ‘Record Special Number Only
2. put in the 10000 Tel NO.
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AutoBackup
1. Database Auto Backup (index-
main.mdb)
When a call is finished, the call log
data will be stored in the index-
main.mdb and in the Backup Data-
base file. The default file name is
D:\MDR BACKUP\Index2005-
11.mdb, where ‘2005-11’ is the year
(2005) and the month (11). Every
month the system will automatically
take backup of this database.
2. Backup recorded files at regular intervals. (You can set a time interval in minutes).
Default value: Not checked, interval is 30 minutes.
3.2.2.1 System Files Backup: The User can customize the path for the Auto Backup. The default path is
: \MDR BACKUP
System will Convert the Voc
file to
WAV
when Auto BackUp

Telephone Voice Recording System
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VoiceFilesBackup
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When a channel is recording, pause the backup (when using a slower CPU, backup will affect the record-
ing quality): The subscriber can customize the time for the Auto Backup. The system will automatically
backup the data into and save in the designated path.
BackUp Recording files automatically, Interval is (min): can user-defined the Time, System willBackUp
the file to save in the designated path by 30 minutes. same the picture.
"Daily Backup recorded files automatically" Set the Backup start time. If the start time is 17:00, the
system will automatically backup the file at 17:00 and save in the designated path.
Auto Backup to DVD or CDRW (Nero 6.0 or above has to be installed): When you enable this option,
as shown, and setup the path for the DVD or CDRW, the system will backup the files to the DVD or CDRW
at a specified interval of time.
In CD Path: is NERO software’s function, system will scratch the DVD disc which writes to regard as the
hard disk to deposit the Voice files, uses this function to be allowed immediacy to read in the data
FTPBackup:

Launch the FTP Backup function. Enter the FTP server’s IP address and port number (usually port 21)
and the accessing user’s user name, password and the backup path For the FTP, the system will upload
the list of voice files on the server’s port to the designated FTP path.
192.168.0.152
D:
\
Back Up
\
21
123456
****
**

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Note: The ZS-U2100 series products do not have this function
InitialNumberProcess(Headcode)
In order to identify phone numbers from the phone book or customer database, you have to delete or cor-
rect some abnormal Caller IDs and dialed numbers that have the telecom service head-code.
Incoming Head-codes
For example, consider Caller ID: 075528282828. If you have set the area code in the Incoming head-
codes, then the system will remove 0755, and search only 28282828 in the customer database (customer.
zcsm). So it can popup the client information corresponding to the telephone no. ‘28282828’ from the da-
tabase.
Outgoing Head-codes
For example, you are Dialing out 1790901022222222. Here 17909 is the headcode for the telecom long
distance call service. The system has to Filter this head-code to search the correct information in the cus-
tomer database (customer.zcsm).
Dial No.: System Filter the HeadCode shows

Telephone Voice Recording System
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DiskManagement
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Please select a Disk to save the recorded files
Enter a Drive name to store the recorded files. (Do not enter a Read-only disk like a CDROM or a
DVDROM drive.) The default drive is D: (If drive D: does not exist, then it is stored in C)
To Compress the Recording Files
In order to compress the voice recording, set “Y”. This would help you save disk space. (Note: The
default value is “Y”.)
Compression Rate:
Set 2 Rate compress is the Hardware compressing by hardware, can recorder 70 hours HDD/G, the
Voice file format is *.vc2;(ZS-U2100, ZS-3100 series products default this setting)
ZS-4200, D5130 series is 8 rate compress by hardware, can recorder 280 hours HDD/G, the file for-
mat is *.NTC & *.vc8 , If choose “N” is Create the voice is *.WAV files.
Low HDD space warning
When the remaining hard disk space is less than the value specified, the system will popup a Warn-
ing window and displays the remaining HDD space available and the remaining recording time left, so
that the operator will have enough time to deal with the situation. (Note: The default value is 500 MB.)

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Max. Recording Length (in Minutes)
It is a good practice to avoid generating large recording files. The default value is 60 minutes for a
single recording file. You can also use "FULL TIME RECORDING”, “AUTO SPLIT RECORDING” files
in this size.
Loop Recording (erase earliest recorded files when there is no space):
Will automatically delete the first recorded files when there is no remaining space in the selected par-
tition.
Reserved HDD space value (MB):
Will automatically alarm and stop recording when the available space is lower than this value. Used
for designated the C disk as a storage device for the voice files when there is lack of system re-
source. Leave space for the virtual memory to avoid using up the system resources as it may cause
the system to crash.
ExtensionManagement
By using the TRK recording (recording the extension conversation work with the Call Accounting Soft-
ware) and it can be very effective. Can identify the user‘s name, department, password corresponding
to an extension and to find out whether an extension is recording or not.

Telephone Voice Recording System
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Explain: If setting the EXT123 is not record, this Extension dial call out or incoming caller all not record
the list & voice in the database, if user need keep the record in the Indexmain.mdb, can setting the
“Y” in the “If Keep Info”, but not save the Voc file.
Keep EXT record Command: If setting the Value is **123
When Setting the Extension is not record, system don’t save the recording list & Voice file, if user feeling
is very important for this talk, can put the key value **123 on the phone key-presscan activation system
record the voice file for this phone
Note: this function is need setting with ‘User TVRS DTMF’ by PBX Setting
PBXSetting
3.2.6.1 Recording in PBX Extensions:
To record PBX extensions Click System -> Advanced-> PBX Setting, Click on Enable PBX Trunk Rec.
Mode, Open IP channel to Call Accounting Software and save it.
Note: This function is need PBX can Output charge by Call accounting system, the charge bill in-
clude TRK, EXT, Dial-NO.( incoming/Outgoing) info can installed
Step 1: Choose with the red circle Enable PBX Trunk Rec. Mode & Open IP channel to CAS
same picture, save it
Enable Output to Call Account-
ing Softwre: If User haven’t the
PBX, need Charge the Phone
Record, Can choose this option
With Open IP channel to CAS
(need install CAS)

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Setting with CAS
a. System\Database file setting\ Generals Information for Digital Recorder
b. System\Database file setting\Open Channel to Telephone voice Recording System
c. Choose PBX Type is ZDR2000 & save it
Use PBX Output info when record TRK: If the Out line Dial-No. Can’t shows accurately by TVRS, can
choose this Option use the PBX Output with Call Accounting System.
Use PBX Output info when record EXT: same for TRK this function
Step 2: Enter the CAS System \Database File Setting. Choose same the picture and Save.

Telephone Voice Recording System
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Step 3 TVRS : Enter the Channel Setting as shown. Enter Line No. , Set Type to TRK. You can find the
relay number through the toll software using the phone to dial the external number with relay device. Setup
the corresponding channel and save. Restart the recording software to take effect.
TRK must be as same as the TRK number output from the Call Accounting Software. (You can pick up an
extension and dial out to see what the TRK shows in Call Accounting Software). Then input into TRK col-
umn.
Step 4: When a call ends, wait for a few seconds, go to Search & Play and you can find the Line No. Col-
umn showing the Extension number.

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ChannelSetup
Line No.：Input the corresponding phone numbers or characters (only numbers and English alphabets) to
give indication of the channel.
Types: Trunk-Line, Direct-Line, Dial. The default is Line.
Available: This option is used to switch on the channel or to switch it off. Options: "Y"-Enabled and "N"-
Disabled. When option "N" is selected, the channel will not do anything.
Recording: Option "Y" allows you to record voice files. Option "N" forbids to record voice files. When "N"
is selected, the channel will only capture the DTMF dialed number and the Caller ID, and
the status line will display only blue letters. The recording file and the database will not be
saved.

Telephone Voice Recording System
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Recording Mode: Click Rec. Mode field, you can select the Recording Mode. The system supports 3 re-
cording modes ：PHONE (default), AUDIO and KEY.
PHONE: For normal Telephone line recording. (This is the Default Setting).
AUDIO: For microphone or Audio output line recording.
KEY: For recording a conversation by pressing a telephone key. The default key for recording is and
pressing # or simply hanging up ends the recording.
Seat: View of the fixed channel or channel numbers. The system can reflect the IP address for the seat
group, receive or send call to the subscribers to and allow the screen to Popup.
TRK Numbers: Input the TRK numbers in the Call Accounting System corresponding to the channel
numbers to perform recording till the extension.
Full Time Recording: This option is available only for Audio mode. When you want the channel to record
continually, select “Y”. Or else select “N”.
Sound Trigger Recording Threshold: ZS-3100 series Value is: 1-11 scope, 1 is tiptop value
ZS-4200 series Value is: 0-38 scope, 38 is tiptop value
Silence Trigger value: only support ZS-4200 series, the Value is 0-38 scope, The value low is
be best sensitive
Ontime-Offtime: this option is contrapose of each channel working. On-time is the time the channel starts
working and Off-time is the time the channel stops working. These two working time
zones have to be set.
Note: You have to restart the Telephone Voice Recording Software to activate it.

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Password
The system has default password protection. If you do not want the password protection, uncheck the op-
tion “Enable Password Protection”.
UserandPassword

The user can add and change all rights, such as System Setting , Monitor, Delete Recording, Record-
ing inquiry, Exit, and Valid Date, etc., Select “Y” to enable or “N” to disable the functions in the differ-
ent fields. The user also can enter the Authorized channels like “1, 3, 5” or "1-5, 7-9”.
Default Pass-
This User can Monitor listening, Find & player the Channels
Allow
operation
each day time is 09:00
-
23:00 by
01 02 03 04 05
channels
This User
passwordExpireDatesince:
2007
-
09
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2
8to2009
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12
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31
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01 05
cha
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