Vasco IDENTIKEY Appliance Product manual

IDENTIKEY®Appliance
Installation and Maintenance Guide
3.11.12

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Date last modified: 12/2/2016

Table of Contents
1. Introduction 9
1.1. IDENTIKEY Appliance Documentation Set 9
2. Safety and Environmental Information 10
2.1. Overview 10
2.2. Electrical Safety 10
2.3. Personal, Environmental and IDENTIKEY Appliance Safety 10
2.4. Temperature, Power and Humidity 11
2.5. Dimensions 11
2.6. Chassis Rails 11
3. Pre-Installation Tasks and Considerations 12
3.1. Setup Information 12
3.2. Multi-Device Licensing and Multi-Device Activation Limitations 12
4. Connecting IDENTIKEY Appliance to your Network 13
4.1. Overview 13
4.2. Powering on IDENTIKEY Appliance 13
4.3. Connecting to your Network 14
5. First Time Configuration 16
5.1. Overview 16
5.2. Accessing and Logging in to the IDENTIKEY Appliance Configuration Tool 17
5.3. Configuration Wizard 20
5.4. Licensing Wizard 29
5.5. IDENTIKEY Authentication Server Setup Wizard 34
5.6. Activating a Support Certificate 40
5.7. Migration to IDENTIKEY Appliance /IDENTIKEYVirtual Appliance from IDENTIKEY Authentication Server 42
6. Rescue Tool 44
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6.1. Overview 44
6.2. Accessing the Rescue Tool 44
6.3. Adding Authentication for the Rescue Tool 45
6.4. Navigation and Functionality 47
7. System Actions 50
7.1. Overview 50
7.2. Rebooting and Shutting Down 50
7.3. Rescuing Default Administrator Users 51
7.4. Reverting to a Previous Version of IDENTIKEY Appliance 52
8. Re-Licensing IDENTIKEY Appliance 53
8.1. Overview 53
8.2. Accessing the Wizard for Re-Licensing IDENTIKEY Appliance 53
8.3. Current License Screen 54
8.4. Re-Licensing Scenarios 54
9. Updating IDENTIKEY Appliance 57
9.1. Overview 57
9.2. Retrieving Offline Update Packages 57
9.3. Using the Update Wizard 58
9.4. Reverting an Installed Upgrade 60
10. Backing Up and Restoring IDENTIKEY Appliance 62
10.1. Overview 62
10.2. Backing Up IDENTIKEY Appliance 62
10.3. Restoring IDENTIKEY Appliance 62
10.4. Configuring Custom Encryption for Backup Files 62
10.5. Performing Manual Backups 63
10.6. Configuring Automatic Backups 64
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10.7. Configuring Scripted Backups 66
10.8. Restoring Backups 68
11. Replacing an IDENTIKEY Appliance 70
11.1. Installing and Licensing a Replacement IDENTIKEY Appliance 70
11.2. Upgrading a Replacement IDENTIKEY Appliance 71
12. RAID 72
12.1. Maintaining RAID 72
13. Hardware Security Module 75
13.1. Supported Hardware Security Modules 75
13.2. SafeNet HSMs 75
13.3. Secure Auditing With Hardware Security Modules 79
14. Support 83
14.1. Support Procedure 83
14.2. Allowing Remote Support Connections 83
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IDENTIKEY Appliance 3.11.12 - Installation and Maintenance Guide v

Illustration Index
Image 1: USB Ports, LAN Ethernet Interfaces and lit LEDs when operational 14
Image 2: AG-3XXX (left) and AG-5XXX Models (right) and lights indicating device operational (bottom right) 14
Image 3: Test TCP/IPSettings 15
Image 4: Certificate Warning Screen 18
Image 5: Configuration Tool Login Page 19
Image 6: Configuration Wizard – Welcome 21
Image 7: Configuration Wizard –End User License Agreement 22
Image 8: Configuration Wizard– Oracle Binary Code license agreement 23
Image 9: Configuration Wizard –Password Change 24
Image 10: Configuration Wizard –Hostname 25
Image 11: Configuration Wizard – Network Settings 26
Image 12: Configuration Wizard – Time Synchronization 27
Image 13: Configuration Wizard – Appliance CAInformation 28
Image 14: Configuration Wizard –Activation Confirmation 29
Image 15: Licensing Wizard –Welcome 30
Image 16: Licensing Wizard –System Information 31
Image 17: Licensing Wizard –Upload License 32
Image 18: Licensing Wizard –License Activation 33
Image 19: Licensing Wizard –License Confirmation 34
Image 20: IDENTIKEY Authentication Server Setup Wizard – Settings 35
Image 21: IDENTIKEY Authentication Server Setup Wizard – Secure Auditing 36
Image 22: IDENTIKEY Authentication Server Setup Wizard – Hardware Security Module Configuration 37
Image 23: IDENTIKEY Authentication Server Setup Wizard – Administrative User 38
Image 24: IDENTIKEY Authentication Server Setup Wizard – Ready to Configure 39
Image 25: IDENTIKEY Authentication Server Setup Wizard – Configured 40
Image 26: VASCOCustomer Portal 41
Image 27: VASCOCustomer Portal – View contract information 41
Image 28: Configuration Tool – Configuring Support Connection 42
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IDENTIKEY Appliance 3.11.12 - Installation and Maintenance Guide vi

Image 29: Rescue Tool Menu 45
Image 30: Authentication Settings - Rescue Users 46
Image 31: Authentication Settings - Add Rescue User 47
Image 32: IDENTIKEY Appliance System Actions 50
Image 33: VASCOCustomer Portal 58
Image 34: VASCOCustomer Portal Retrieving and Downloading Update Packages 58
Image 35: Revert Upgrade Wizard – Previous Version 61
Image 36: Backup and Restore – Creating Manual Backups 64
Image 37: Backup and Restore - Configuring Automatic Backups (FTP/SFTP Settings) 65
Image 38: Backup and Restore - Configuring Automatic Backups (Schedule Settings) 66
Image 39: Backup and Restore - Configuring Scripted Backups 67
Image 40: Backup and Restore - Restoring and Rebooting 69
Image 41: Launching the RAIDMaintenance Wizard 72
Image 42: RAID Maintenance Status and Actions - Replacing Hard Disk 74
Image 43: Secure Auditing with HSM 80
Image 44: Configuring Support Connections 84
Image 45: Selecting Support Certificate 84
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IDENTIKEY Appliance 3.11.12 - Installation and Maintenance Guide vii

Table Index
Table 1: IDENTIKEY Appliance Dimensions 11
Table 2: Settings for Connecting a Computer to IDENTIKEY Appliance 44
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IDENTIKEY Appliance 3.11.12 - Installation and Maintenance Guide viii

1. Introduction
IDENTIKEY Appliance Administrator Guide is part of the documentation set about IDENTIKEY Appliance. It provides
in-depth guidance for performing common or complicated tasks on IDENTIKEY Appliance and IDENTIKEY Authentic-
ation Server.
If not stated otherwise, the information in this guide also applies to IDENTIKEYVirtual Appliance.
1.1. IDENTIKEY Appliance Documentation Set
The following IDENTIKEY Appliance guides are available:
nIDENTIKEY Appliance Administrator Guide. Explains the steps needed for administration tasks, including
monitoring and troubleshooting.
nIDENTIKEY Appliance Administrator Reference. Provides field explanations and other organized reference
material for technical experts using IDENTIKEY Appliance intended for reference only.
nIDENTIKEY Appliance Installation and Maintenance Guide. Explains the steps required to connect the
IDENTIKEY Appliance to your network, first-time configuration and maintenance procedures, such as
updating and re-licensing.
nIDENTIKEY Appliance Product Guide. Describes the structure of the product, the concepts underpinning
authentication and how IDENTIKEY Appliance can support authentication within an existing infrastructure.
nIDENTIKEY Authentication Server SDK Programmer Guide. Provides in-depth information required for devel-
opment work using the SDK. This document is relevant to SOAP Authentication, electronic signatures and
provisioning using the IDENTIKEY Appliance.
nDocuments about DIGIPASS Authentication for Windows Logon. Provide information about the concepts,
installation and configuration, setup, and procedures to test DIGIPASS Authentication for Windows Logon.
nTwo Password Synchronization Manager guides for installation and usage information.
nFilter guides for each available filter for installation and usage information.
Access to the IDENTIKEY Appliance documentation is provided via the IDENTIKEY Appliance Configuration Tool.
Manuals for IDENTIKEY Appliance add-ons are provided on the CD-ROM delivered with the appliance.
1. Introduction
IDENTIKEY Appliance 3.11.12 - Installation and Maintenance Guide 9

2. Safety and Environmental Information
Note
The information in this section does not apply to IDENTIKEYVirtual Appliance!
2.1. Overview
In this section we provide details important both for the safe use of theIDENTIKEY Appliance and also to help main-
tain the device in a safe environment to keep it fully operational.
Tip
Please read all of this section before starting to install your IDENTIKEY Appliance
2.2. Electrical Safety
Use the exact type of power cord required:
nonly use a power cord(s) with safety certifications
nonly use a power cord(s) which is compliant with the AC voltage requirements in your region
Plug the power cord(s) into a socket which is properly grounded, before turning on the power.
Turn the IDENTIKEY Appliance off before you disconnect the power supply.
Use the exact type of network cable recommended:
nto conform to certification restrictions, only use a network cable with maximum length of 3.0 meters.
2.3. Personal, Environmental and IDENTIKEY Appliance Safety
To avoid back injuries: when lifting the IDENTIKEY Appliance, avoid injuries to your back by using your leg muscles.
Keep your back straight and bend your knees when lifting the device.
Protecting the environment: producing the IDENTIKEY Appliance involves the extraction and use of natural
resources. The product may contain substances which are hazardous for human health and the environment. To
reduce the risk of any hazardous substances being released into the environment and to reduce the depletion of
natural resources, we encourage you to use appropriate recycling systems. Such systems reuse or recycle most
end-of-life materials in a safe way. The 'crossed-bin symbol' invites you to use such systems.
Further information on collection, reuse and recycling is available from your local or regional refuse administration
center.
For further information on the IDENTIKEY Appliance and the environment, please contact your supplier.
2. Safety and Environmental Information
IDENTIKEY Appliance 3.11.12 - Installation and Maintenance Guide 10

To avoid dropping the IDENTIKEY Appliance: hold the appliance firmly by its main casing. Do not lift the device by
the silver colored 'D' shapes at the front of the appliance. These are the chassis handles and are only intended for
sliding the IDENTIKEY Appliance in and out of the chassis rails.
2.4. Temperature, Power and Humidity
VASCO recommends installing the IDENTIKEY Appliance in a server room with air conditioning and Uninterrupted
Power Supply (UPS). If the equipment is built into a server cupboard, make sure that there is sufficient ventilation.
Environmental requirements are:
nOperating Temperature Range: 10 to 35 degrees Celsius (50 to 95 degrees Fahrenheit)
nNon-Operating Temperature Range: -40 to +70 degrees Celsius (-40 to 158 degrees Fahrenheit)
nHumidity Range: 8% to 90% non-condensing
nNon-Operating Humidity Range: 5% to 95% non-condensing
nPower Supply: Thermal control 260 W AC power supply with PFC [24-pin, 4-pin=12V, (2) 4-pin]
nAC Voltage: 100-240 V, 60-50 Hz, 4 Amp Max
nDC Output: 5V + 3.3V <= 140 W
n+5V: 25.0 Amp
n+5V standby: 2.0 Amp
n+12V: 18.0 Amp
n-12V: 1.0 Amp
n+3.3V: 15.0 Amp
2.5. Dimensions
AG-3XXX AG-5XXX AG-7XXX
Height 1.7'' (43mm) 1.7'' (43mm) 3.5'' (89mm)
Width 16.8'' (426mm) 16.8'' (426mm) 17.2'' (437mm)
Depth 10'' (253mm) 14'' (356mm) 17.7'' (450mm)
Table 1: IDENTIKEY Appliance Dimensions
.
2.6. Chassis Rails
Chassis rails for storing the IDENTIKEY Appliance on a sliding shelf are available for the AG5XXX models only. These
are not included in the VASCO price list. Please consult www.supermicro.com for compatible chassis rails (part
number CSE-PT8L).
2. Safety and Environmental Information
IDENTIKEY Appliance 3.11.12 - Installation and Maintenance Guide 11

3. Pre-Installation Tasks and Considerations
3.1. Setup Information
Collecting the following information before you start will help to speed up your installation:
nan unused IP address in your network
nthe default gateway setting in your network
nDNS Server IP address(es) for your network
nDNS Suffix(es) (optional)
nProxy Server settings (optional)
nIDENTIKEY Appliance Maintenance Reference (for a Commercial License only)
nIDENTIKEY Appliance Serial Number (for a Commercial License only)
nan appropriate network cable, no longer than 3.0 meter in length
3.2. Multi-Device Licensing and Multi-Device Activation Limitations
As of version 3.7, IDENTIKEY Authentication Server supports a new model for licensing and activating a
DIGIPASSauthenticator: Multi-Device Licensing and Multi-Device Activation.
This new licensing and activation model applies to the following models of the DIGIPASSauthenticator:
nE-signature DIGIPASS: DIGIPASS760
nSoftware DIGIPASS: DIGIPASS for Mobile and DIGIPASS for APPS
Note
The new functionalities introduced in the context of Multi-Device Licensing, Multi-Device Activation, and the
Secure Channel feature are aimed at the banking security market only. This implies that certain of these func-
tionalities will not be available for typical enterprise security deployments.
Warning
The Multi-Device Licensing and Multi-Device Activation functionality using the Secure Channel feature requires a
SOAPprovisioning and / or SOAPsignature license!
With the Multi-Device Licensing model and its one-to-one relationship between a user account and a DIGIPASS
serial number license, a user account can optionally be bound to several DIGIPASS instances. Multi-Device Activ-
ation, which is an activation process in two steps, guarantees that only the intended end user can perform the
device activation.
3. Pre-Installation Tasks and Considerations
IDENTIKEY Appliance 3.11.12 - Installation and Maintenance Guide 12

4. Connecting IDENTIKEY Appliance to your Network
Note
The information in this section does not apply to IDENTIKEYVirtual Appliance!
4.1. Overview
In this section we provide instructions for connecting IDENTIKEY Appliance to your network.
Warning
Before you begin read the safety information in the 2. Safety and Environmental Information section. Check
that all the package contents you need have been supplied. They are listed on a separate sheet supplied with
your IDENTIKEY Appliance.
Refer to 3. Pre-Installation Tasks and Considerations and check that you have all the information you need for
installation.
4.2. Powering on IDENTIKEY Appliance
4. Connecting IDENTIKEY Appliance to your Network
IDENTIKEY Appliance 3.11.12 - Installation and Maintenance Guide 13

Image 1: USB Ports, LAN Ethernet Interfaces and lit LEDs when operational
1. IDENTIKEY Appliance is delivered with two LAN Ethernet interfaces (see image above), one of which needs
to be connected using an appropriate network cable to the network’s hub or switch.
2. Power up IDENTIKEY Appliance by connecting the appliance via the power cable to a supply. (The AG-7XXX
models have two power units, each with a separate power cable. These power cables need to be con-
nected to separate power circuits. The second (redundant) supply provides backup in case the fuse for the
supplying power circuit fails.)
3. The two lights on the front of IDENTIKEY Appliance indicate that the device is connected and operational
(see image below).
Check if the lights are on. If they are not, check the following:
nThe network cable is in good working order
nThe network cable is correctly plugged into one of the LAN Ethernet interfaces
nThe network cable is correctly plugged in to your network hub or switch
Image 2: AG-3XXX (left) and AG-5XXX Models (right) and lights indicating device operational (bottom right)
4.3. Connecting to your Network
There are two ways to change the IDENTIKEY Appliance IP address to an address within your network:
nusing the Rescue Tool
ntemporarily isolating a client workstation from the network and linking it to IDENTIKEY Appliance. This
involves changing a client workstation IP address to within the specified IP address range for IDENTIKEY
Appliance, for which we provide instructions here.
IDENTIKEY Appliance is delivered with the following standard configuration on the LAN Ethernet interface:
Network IP address/ Netmask 192.168.0.1/24
To access the system, a workstation needs to be temporarily configured with the same TCP/IP settings as
IDENTIKEY Appliance.
4. Connecting IDENTIKEY Appliance to your Network
IDENTIKEY Appliance 3.11.12 - Installation and Maintenance Guide 14

1.Configure a workstation with the following settings:
Network IP address 192.168.0.2
Subnet Mask 255.255.255.0
2.Once the TCP/IP settings (listed above) are active on a workstation, use a DOS window or terminal session for
the following test:
...> ping 192.168.0.1
Image 3: Test TCP/IPSettings
If a reply is received as shown in the image above, everything is OK.
If a reply is not received, indicated by the messages time out or destination host unreachable:
nCheck that the workstation’s TCP/IP settings are correct (see points 1 and 2 above).
nCheck that the network cable is in good working order and correctly plugged into one of the LAN Ethernet
interfaces and your network hub or switch.
Tip
An alternative method for modifying the IDENTIKEY Appliance IP address without needing to modify your work-
station IP settings is possible with the Rescue Tool.
4. Connecting IDENTIKEY Appliance to your Network
IDENTIKEY Appliance 3.11.12 - Installation and Maintenance Guide 15

5. First Time Configuration
5.1. Overview
Once a workstation has been connected to the IDENTIKEY Appliance, the next step is first-time configuration of the
IDENTIKEY Appliance using the Configuration Tool. All the instructions in this section need to be completed in the
Configuration Tool. First-time configuration involves:
ncompleting the Configuration Wizard
ncompleting the Licensing Wizard
ninstalling the Support Certificate, and
n(optionally) completing manual configurations
nConfigure IDENTIKEY Authentication Server
For information about using the IDENTIKEY Appliance Configuration Utility, refer to Section 5.2. Accessing and Log-
ging in to the IDENTIKEY Appliance Configuration Tool . The Configuration Wizard is launched when a new
IDENTIKEY Appliance Configuration Utility is accessed. The wizard guides the system administrator through a min-
imal number of settings. During the Maintenance Wizard, the IP address of IDENTIKEY Appliance is changed to
within your network. You can then reset the IP address of the workstation you used to connect to IDENTIKEY Appli-
ance (unless you used the Rescue Tool). Following completion of the Configuration Wizard, and using the newly
configured IP address of the IDENTIKEY Appliance, Licensing is necessary before services become available.
Licensing is the process of identifying an issued IDENTIKEY Appliance to the VASCO Service Center for the issue of a
license key to make the appliance fully operational. After installation, and before Licensing, the IDENTIKEY Appli-
ance Configuration Utility is accessible for configuration and management, but the IDENTIKEY Authentication
Server Administration Web Interface and other services will not be available. The Licensing procedure is supported
by a Licensing Wizard, which is accessible through the IDENTIKEY Appliance Configuration Utility. This wizard
guides the system administrator through a minimal number of settings (see 5.4. Licensing Wizard).
For more information about licensing, refer to the IDENTIKEY Appliance Product Guide, Section "Licensing".
The IDENTIKEY Authentication Server Setup will then walk you through the configuration of a master domain, along
with an administrator login for this domain. This process will also allow you to easily enable and configure HSM
and secure auditing. After completing the IDENTIKEY Authentication Server Setup , the Administration Web Inter-
face and other services will be available.
Manual configuration in the Configuration Tool is only possible after completion of the Configuration Wizard. For
more information about manual configuration, refer to the IDENTIKEY Appliance Administrator Guide.
Warning
Licensing requires access to the VASCOCustomer Portal (https://cp.vasco.com/). However, it is not necessary for
the IDENTIKEY Appliance to have Internet connection, as the required files can be downloaded to another com-
puter and transferred to the IDENTIKEY Appliance.
5. First Time Configuration
IDENTIKEY Appliance 3.11.12 - Installation and Maintenance Guide 16

Note
If you want to restore an existing instance of IDENTIKEY Appliance, you do not need to undergo all the steps out-
lined above; instead restore the backup version of IDENTIKEY Appliance. For more information about restoring a
backup, refer to 10.8. Restoring Backups.
5.2. Accessing and Logging in to the IDENTIKEY Appliance Configuration Tool
Warning
Using the default sysadmin user account for accessing the configuration tool is less secure than using a new user
account which requires DIGIPASS one-time password authentication. We therefore recommend creating new Sys-
tem Administrator Account which requires DIGIPASS authentication and disabling the sysadmin account as soon
as possible. For more information, refer to the IDENTIKEY Appliance Administrator Guide.
Accessing the IDENTIKEY Appliance Configuration Tool is possible using a standard Web browser, providing it does
not have a proxy setup in its browser settings. Access is secured by SSL (Secure Socket Layer) encryption over the
HTTPS protocol.
5.2.1. Browsers
IDENTIKEY Appliance was implemented to adhere to common Web standards and is expected to be fully oper-
ational in the latest stable releases of all major Web browsers. The IDENTIKEY Appliance Configuration Tool has
been tested on the following browsers:
nGoogle Chrome 41
nMozilla Firefox ESR 38
nInternet Explorer 10
Note
The following browser settings are mandatory for Internet Explorer:
nJavaScript must be enabled
nRedirect must be enabled
nAdministration Web Interface must be added to the Trusted Sites
nPop-ups must be allowed for this Website
Tip
Until first-time configuration and licensing have been completed, using the URL, https://< IDENTIKEY Appliance
IPaddress>/, automatically redirects to the Configuration Tool. After licensing, the URL points to the Admin-
istration Web Interface allowing daily management.
On connection to the Configuration Tool, IDENTIKEY Appliance automatically detects that this is a first-time install-
ation and launches the Configuration Wizard.
5. First Time Configuration
IDENTIKEY Appliance 3.11.12 - Installation and Maintenance Guide 17

Logging into the Configuration Tool requires the following steps:
1. Enter the URL for the interface into the browser:
https://<appliance_ip_address>/configtool
As you are accessing a website secured with a self-signed certificate, the browser presents a warning ask-
ing you to accept the certificate to continue.
Note
The procedure for accepting a certificate varies between browsers. Internet Explorer is used in the
example.
Image 4: Certificate Warning Screen
After the certificate has been accepted, the login page for the Configuration Tool appears.
5. First Time Configuration
IDENTIKEY Appliance 3.11.12 - Installation and Maintenance Guide 18

Image 5: Configuration Tool Login Page
2. Log on using administrator login credentials.
The default administrative user name and password is:
Username: sysadmin
Password:sysadmin
On accessing the Configuration Tool, IDENTIKEY Appliance automatically detects that this is a first-time
installation and launches the Configuration Wizard.
5. First Time Configuration
IDENTIKEY Appliance 3.11.12 - Installation and Maintenance Guide 19

5.3. Configuration Wizard
The Configuration Wizard takes you through nine screens, guiding entry of information needed to configure the
IDENTIKEY Appliance on your network:
1. Welcome
2. End User License Agreement
3. Oracle Binary Code license agreement for Java SE
4. Password Change
5. Hostname
6. Network Settings
7. Time Synchronization
8. Appliance CAInformation
9. Activation
Configuration Wizard screens are shown in the following sections and are mostly self-explanatory; additional
explanations are provided where appropriate.
5. First Time Configuration
IDENTIKEY Appliance 3.11.12 - Installation and Maintenance Guide 20