Vasco IDENTIKEY AG-3 Series Product manual

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IDENTIKEY Appliance Installation and Maintenance 1
IDENTIKEY Appliance
Installation and Maintenance Guide
3.6.8

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Document Version: 02/09/14

Table of Contents
Table of Contents
1 Introduction.................................................................................................................................................... 9
1.1 Audience and Purpose o this Document................................................................................................................9
1.2 Available Guides.....................................................................................................................................................9
2 Sa ety and Environmental In ormation...........................................................................................................10
2.1 Overview..............................................................................................................................................................10
2.2 Electrical Sa ety...................................................................................................................................................10
2.3 Personal, Environmental and IDENTIKEY Appliance Sa ety...................................................................................10
2.4 Temperature, Power and Humidity.......................................................................................................................11
2.5 Dimensions..........................................................................................................................................................11
2.6 Chassis Rails........................................................................................................................................................12
3 Be ore you Begin.......................................................................................................................................... 13
4 Connecting the IDENTIKEY Appliance to your Network...................................................................................14
4.1 Overview..............................................................................................................................................................14
4.2 Powering on the IDENTIKEY Appliance.................................................................................................................15
4.3 Connect to your Network......................................................................................................................................16
5 First-time Con iguration................................................................................................................................18
5.1 Overview..............................................................................................................................................................18
5.2 Access and Log on to the IDENTIKEY Appliance Con iguration Tool.....................................................................20
5.3 Con iguration Wizard............................................................................................................................................23
5.4 Upload License.....................................................................................................................................................46
5.5 IDENTIKEY Authentication Server Setup Wizard....................................................................................................50
5.6 IDENTIKEY Authentication Server Admin User......................................................................................................53
5.7 Support Certi icate Activation...............................................................................................................................55
6 Rescue Tool..................................................................................................................................................60
6.1 Overview..............................................................................................................................................................60
6.2 Access the Rescue Tool.......................................................................................................................................60
6.3 Add Authentication or the Rescue Tool................................................................................................................62
6.4 Navigation and Functionality................................................................................................................................63
6.5 Reset to Factory De aults.....................................................................................................................................64
6.6 Change IP Address...............................................................................................................................................64
6.7 Ping an IP Address or Hostname..........................................................................................................................65
6.8 Reset the sysadmin User......................................................................................................................................65
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6.9 Reset the access settings to the Con iguration Tool.............................................................................................65
7 System Actions............................................................................................................................................ 66
7.1 Overview..............................................................................................................................................................66
7.2 Reboot and Shut Down.........................................................................................................................................66
7.3 Rescue De ault Administrator Users.....................................................................................................................67
8 Re-licensing................................................................................................................................................. 69
8.1 Overview..............................................................................................................................................................69
8.2 Accessing the Wizard or Re-licensing.................................................................................................................70
8.3 Current License Screen........................................................................................................................................71
8.4 Re-licensing or an Upgrade rom an Evaluation License.....................................................................................72
8.5 Re-licensing or a New License Option or Type....................................................................................................72
8.6 Re-licensing a ter a major IDENTIKEY Appliance version upgrade........................................................................76
8.7 Re-licensing or a Change o IP Address or Replacement.....................................................................................77
8.8 Re-licensing or an appliance restored to Factory De ault....................................................................................78
9 Update IDENTIKEY Appliance........................................................................................................................79
9.1 Overview..............................................................................................................................................................79
9.2 Retrieving o -line Update Packages....................................................................................................................80
9.3 Update Wizard......................................................................................................................................................84
9.4 Welcome..............................................................................................................................................................85
9.5 Select Update.......................................................................................................................................................86
9.6 Available Updates (on-line process only)..............................................................................................................87
9.7 Download Update (on-line process only)..............................................................................................................88
9.8 Veri y Update........................................................................................................................................................88
9.9 Install Update.......................................................................................................................................................88
10 Backup and Restore..................................................................................................................................... 89
10.1 Overview..............................................................................................................................................................89
10.2 Custom Encryption...............................................................................................................................................89
10.3 Manual Backup....................................................................................................................................................90
10.4 Automatic Backup................................................................................................................................................91
10.5 Scripted Backup...................................................................................................................................................93
10.6 Restore.................................................................................................................................................................95
11 Replacement................................................................................................................................................ 97
11.1 Overview..............................................................................................................................................................97
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11.2 Upgrading a Replacement Appliance....................................................................................................................97
11.3 Replacement Procedure.......................................................................................................................................98
12 RAID............................................................................................................................................................. 99
12.1 Overview..............................................................................................................................................................99
12.2 Maintenance Wizard...........................................................................................................................................100
13 Hardware Security Module..........................................................................................................................102
13.1 Sa eNet HSMs....................................................................................................................................................103
14 Support...................................................................................................................................................... 110
14.1 Overview............................................................................................................................................................110
14.2 I you encounter a problem................................................................................................................................110
14.3 Remote Support Connection...............................................................................................................................111
14.4 Setting up a replacement or new IDENTIKEY Appliance ....................................................................................112
14.5 Return procedure i you have a hardware ailure ..............................................................................................112
IDENTIKEY Appliance Installation and Maintenance 5

Table of Contents
Illustration Index
Image 1: IDENTIKEY Appliance USB Ports, LAN Ethernet Inter aces and lit LEDS when operational.................................................................................. 15
Image 2: AG-3XXX (le t) and AG-5XXX Models (right) and lights indicating device operational (bottom right).................................................................... 16
Image 3: Test TCP/IP Settings....................................................................................................................................................................................... 17
Image 4: Certi icate Warning Screen............................................................................................................................................................................. 21
Image 5: Con iguration Tool Login Screen..................................................................................................................................................................... 22
Image 6: Con iguration Wizard Step 1: Welcome........................................................................................................................................................... 24
Image 7: Con iguration Wizard Step 2: License Agreement............................................................................................................................................ 25
Image 8: Con iguration Wizard Step 3: Oracle Binary Code License Agreement.............................................................................................................. 26
Image 9: Con iguration Wizard Step 4: Password Change.............................................................................................................................................. 27
Image 10: Con iguration Wizard Step 5: Hostname........................................................................................................................................................ 28
Image 11: Con iguration Wizard Step 6: Network Settings............................................................................................................................................. 29
Image 12: Con iguration Wizard Step 7: Time Synchronization....................................................................................................................................... 30
Image 13: Con iguration Wizard Step 8: Activate........................................................................................................................................................... 31
Image 14: Con iguration Wizard Step 8: Activation Success ul – Reload Page with New Certi icate................................................................................. 32
Image 15: Licensing Wizard Step 1: Welcome............................................................................................................................................................... 34
Image 16: Licensing Wizard Step 2: System In ormation................................................................................................................................................ 35
Image 17: VASCO s Registration website....................................................................................................................................................................... 36
Image 18: VASCO Terms and Conditions....................................................................................................................................................................... 37
Image 19: Registration Menu........................................................................................................................................................................................ 38
Image 20: Uploading the System In o File...................................................................................................................................................................... 39
Image 21: VASCO s Registration website....................................................................................................................................................................... 40
Image 22: VASCO Registration Product Selection........................................................................................................................................................... 41
Image 23: VASCO Registration Terms and Conditions.................................................................................................................................................... 42
Image 24: Product Type Selection................................................................................................................................................................................. 43
Image 25: License Request........................................................................................................................................................................................... 44
Image 26: Download License File.................................................................................................................................................................................. 45
Image 27: Licensing Wizard Step 3: Upload License...................................................................................................................................................... 46
Image 28: Licensing Wizard Step 4: License Activation.................................................................................................................................................. 47
Image 29: Licensing Wizard Step 5: License Con irmation............................................................................................................................................. 48
Image 30: IDENTIKEY Authentication Server Setup Wizard 1: Settings............................................................................................................................ 50
Image 31: IDENTIKEY Authentication Server Setup Wizard: Secure Auditing................................................................................................................... 51
Image 32: IDENTIKEY Authentication Server Setup Wizard: HSM Con iguration............................................................................................................... 52
Image 33: IDENTIKEY Authentication Server Setup Wizard: Identikey Admin User........................................................................................................... 53
Image 34: IDENTIKEY Authentication Server Setup Wizard: Ready to Con igure............................................................................................................... 54
Image 35: IDENTIKEY Authentication Server Setup Wizard: Con igured........................................................................................................................... 55
Image 36: VASCO s Registration website....................................................................................................................................................................... 56
Image 37: VASCO Terms and Conditions....................................................................................................................................................................... 57
Image 38: View installation in ormation link.................................................................................................................................................................. 58
Image 39: Con iguration Tool > Support........................................................................................................................................................................ 59
Image 40: Rescue Tool Menu....................................................................................................................................................................................... 61
Image 41: Authentication settings ................................................................................................................................................................................ 62
Image 42: Add Rescue Users ....................................................................................................................................................................................... 63
Image 43: IDENTIKEY Appliance System Action Buttons................................................................................................................................................. 66
Image 44: Con iguration Tool > Status Screen: Link to Re-license.................................................................................................................................. 70
Image 45: Con iguration Tool > System > License........................................................................................................................................................ 71
Image 46: Re-licensing Wizard: Current License Screen................................................................................................................................................ 72
Image 47: VASCO s Registration website....................................................................................................................................................................... 73
Image 48: VASCO Terms and Conditions....................................................................................................................................................................... 75
Image 49: View installation in ormation link.................................................................................................................................................................. 76
Image 50: VASCO's Registration website....................................................................................................................................................................... 80
Image 51: VASCO Terms and Conditions....................................................................................................................................................................... 81
Image 52: Files (Product upgrades) option..................................................................................................................................................................... 82
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Image 53: IDENTIKEY Appliance O -line upgrade packages........................................................................................................................................... 83
Image 54: Example Upgrade package details and download link.................................................................................................................................... 84
Image 55: Update Wizard Welcome Screen................................................................................................................................................................... 85
Image 56: Update Wizard Select Update Screen............................................................................................................................................................ 86
Image 57: Update Wizard Available Updates Screen...................................................................................................................................................... 87
Image 58: Update Wizard Download Update Screen....................................................................................................................................................... 88
Image 59: Con iguring Custom Encryption.................................................................................................................................................................... 90
Image 60: Create Backup Manually............................................................................................................................................................................... 91
Image 61: Con iguring FTP (le t) or SFTP (right) or Automatic Backup and Testing Settings............................................................................................ 92
Image 62: Con iguring Frequency o Automatic Backup................................................................................................................................................. 93
Image 63: Con iguring and Testing Settings or Scripted Backups.................................................................................................................................. 94
Image 64: System Backup & Restore Screen (le t) and Reboot (right)............................................................................................................................. 96
Image 65: RAID Status and link to Maintenance Wizard............................................................................................................................................... 100
Image 66: Example Status and Actions screen in RAID Maintenance Wizard................................................................................................................. 101
Image 67: Secure auditing or HSM............................................................................................................................................................................. 107
Image 68: Con iguration Tool > Support...................................................................................................................................................................... 111
Image 69: Enable Remote support.............................................................................................................................................................................. 112
IDENTIKEY Appliance Installation and Maintenance 7

Table of Contents
Index o Tables
Table 1: IDENTIKEY Appliance Dimensions................................................................................................................................................11
Table 2: Settings to connect a workstation or laptop computer to the IDENTIKEY Appliance......................................................................61
IDENTIKEY Appliance Installation and Maintenance 8

Introduction
1 Introduction
1.1 Audience and urpose of this Document
The IDENTIKEY Appliance Installation and Maintenance uide is part of a set of guides on the IDENTIKEY
Appliance. It is intended to support planning for and installation of the IDENTIKEY Appliance.
If not stated otherwise, the information in this guide also applies to .IDENTIKEY Virtual Appliance.
1.2 Available Guides
Other documents in the set of IDENTIKEY Appliance documentation include:
The IDENTIKEY Appliance Product uide, which is intended for technical experts interested in learning about
the IDENTIKEY Appliance. This document describes the structure of the product, the concepts underpinning
authentication and how the IDENTIKEY Appliance can support authentication within your IT infrastructure.
The IDENTIKEY Appliance Administratior Reference uide. This document provides lists of field explanations
and other reference data for technical experts using the IDENTIKEY Appliance and is intended for reference
only. Information is provided in table format for quick reference.
The IDENTIKEY Appliance Administrator uide. This manual provides in-depth guidance for performing
common or complicated tasks on the IDENTIKEY Appliance and the IDENTIKEY Authentication Server .
The IDENTIKEY Authentication Server SDK Programmer's uide, which provides in-depth information required
for development work using the SDK. This document is only relevant to SOAP Authentication, Electronic
Signatures and Provisioning with the IDENTIKEY Appliance.
A set of DI IPASS Windows Logon uides, which provide information on the concepts, installation and
configuration, setting up and testing of DI IPASS Authentication for Windows Logon. Additionally the DI IPASS
Windows User uide provides information for end-users.
Two Password Synchronization Manager uides, for installation and end users respectively.
A uide for each IIS Filter, for installation and end users.
Access to the IDENTIKEY Appliance guides is provided via the IDENTIKEY Appliance Configuration Tool. Manuals for
IDENTIKEY Appliance add-ons are provided on the CDROM delivered with the appliance.
IDENTIKEY Appliance Installation and Maintenance 9

Safety and Environmental Information
2 Safety and Environmental Information
Note
The information in this section does not apply to IDENTIKEY Virtual Appliance!
2.1 Overview
In this section we provide details important both for the safe use of the IDENTIKEY Appliance and also to help
maintain the device in a safe environment to keep it fully operational.
Important:
Please read all o this section be ore starting to install your IDENTIKEY Appliance.
2.2 Electrical Safety
Use the exact type of power cord required:
Only use a power cord(s) with appropriate safety certificates
Only use a power cord(s) which is compliant with the AC voltage requirements in your region
Plug the power cord(s) into a socket which is properly grounded, before turning on the power.
Turn the IDENTIKEY Appliance off before you disconnect the power supply.
To conform to certification restrictions, only use a network cable with maximum length of 3.0 meters.
2.3 ersonal, Environmental and IDENTIKEY Appliance Safety
To avoid back injuries: when lifting the IDENTIKEY Appliance, avoid injuries to your back by using your leg
muscles. Keep your back straight and bend your knees when lifting the device.
rotect the environment: producing the IDENTIKEY Appliance involves the extraction and use of natural
resources. The product may contain substances which are hazardous for human health and the environment.
To reduce the risk of any hazardous substances being released into the environment and to reduce the
depletion of natural resources, we encourage you to use appropriate recycling systems. Such systems reuse
IDENTIKEY Appliance Installation and Maintenance 10

Safety and Environmental Information
or recycle most end-of-life materials in a safe way. The crossed-bin symbol invites you to use these recycling
systems.
Further information on collection, reuse and recycling is available from your local or regional refuse
administration center.
For further information on the IDENTIKEY Appliance and the environment, please contact your supplier.
Avoid dropping the IDENTIKEY Appliance: hold the appliance firmly by its main casing. Do not lift the
device by the silver colored 'D' shapes at the front of the appliance. These are the chassis handles and are
only intended for sliding the IDENTIKEY Appliance in and out of the chassis rails (see 2.6 Chassis Rails).
2.4 Temperature, ower and Humidity
VASCO recommends installing the IDENTIKEY Appliance in a server room with air conditioning and UPS
(Uninterrupted Power Supply). If the equipment is built into a server cupboard, make sure that there is sufficient
ventilation. Environmental requirements are:
Operating Temperature Range: 10 to 35 degrees Celsius (50 to 95 degrees Fahrenheit)
Non-Operating Temperature Range: -40 to +70 degrees Celsius (-40 to 158 degrees Fahrenheit)
Humidity Range: 8% to 90% non-condensing
Non-Operating Humidity Range: 5% to 95% non-condensing
Power Supply: Thermal control 260 W AC power supply with PFC [24-pin, 4-pin=12V, (2) 4-pin]
AC Voltage: 100-240 V, 60-50 Hz, 4 Amp Max
DC Output: 5V + 3.3V <= 140 W
+5V: 25.0 Amp
+5V standby: 2.0 Amp
+12V: 18.0 Amp
-12V: 1.0 Amp
+3.3V: 15.0 Amp
2.5 Dimensions
Table 1: IDENTIKEY Appliance Dimensions
AG-3XXX AG-5XXX AG-7XXX
Height 1.7'' (43mm) 1.7'' (43mm) 3.5'' (89mm)
Width 16.8'' (426mm) 16.8'' (426mm) 17.2'' (437mm)
Depth 10'' (253mm) 14'' (356mm) 17.7'' (450mm)
IDENTIKEY Appliance Installation and Maintenance 11

Safety and Environmental Information
2.6 Chassis Rails
Chassis rails for storing the IDENTIKEY Appliance on a sliding shelf are available for the A 5XXX models only.
These are not included in the VASCO price list. Please consult www.supermicro.com for compatible chassis rails
(part number CSE-PT8L).
IDENTIKEY Appliance Installation and Maintenance 12

Before you Begin
3 Before you Begin
Collect the following information before you start to speed up your installation:
An unused IP address in your network
The Default ateway setting in your network
DNS Server IP address(es) for your network
DNS Suffix(es) (optional)
Proxy Server settings (optional)
IDENTIKEY Appliance Maintenance Reference (for a Commercial License only)
IDENTIKEY Appliance Serial Number (for a Commercial License only)
an appropriate network cable, no longer than 3.0 meters in length (see Section 2.2 Electrical Safety)
IDENTIKEY Appliance Installation and Maintenance 13

Connecting the IDENTIKEY Appliance to your Network
4 Connecting the IDENTIKEY Appliance to your Network
Note
The information in this section does not apply to IDENTIKEY Virtual Appliance!
4.1 Overview
In this section we provide instructions for connecting the IDENTIKEY Appliance to your network.
Important:
Please irst read the sa ety in ormation in Section 2 Sa ety and Environmental In ormation and
check that all the package contents you need (listed on a separate sheet supplied with your
IDENTIKEY Appliance) have been supplied, and that you have all the in ormation you need or
installation (listed in section 3 Be ore you Begin ).
IDENTIKEY Appliance Installation and Maintenance 14

Connecting the IDENTIKEY Appliance to your Network
4.2 owering on the IDENTIKEY Appliance
1. The IDENTIKEY Appliance is delivered with two LAN Ethernet interfaces (see image above), one of which
needs to be connected using an appropriate network cable to the network’s hub or switch.
IDENTIKEY Appliance Installation and Maintenance 15
Image 1: IDENTIKEY Appliance USB Ports, LAN Ethernet Interfaces and lit LEDS when
operational

Connecting the IDENTIKEY Appliance to your Network
2. Power up the IDENTIKEY Appliance by connecting the appliance via the power cable to a supply.
Note
The A -7XXX models have two power units, each with a separate power cable. These power
cables need to be connected to separate power circuits. The second (redundant) supply provides
backup in case the fuse for the supplying power circuit fails.
3. Two lights on the front of the IDENTIKEY Appliance indicate that the device is connected and operational (see
image below).Check the lights are on as shown below. If not,
Check that the network cable is in good working order and correctly plugged into one of the LAN
Ethernet interfaces and your network hub or switch.
4.3 Connect to your Network
There are two ways to change the IDENTIKEY Appliance IP address to an address within your network:
Use the Rescue Tool, as explained in section 6 Rescue Tool
Temporarily isolate a client workstation from the network and link it to the IDENTIKEY Appliance. This involves
changing a client workstation IP address to within the specified IP address range for the IDENTIKEY Appliance,
for which we provide instructions here.
The IDENTIKEY Appliance is delivered with the following standard configuration on the LAN Ethernet interface:
Network IP address/ Netmask 192.168.0.1/24
IDENTIKEY Appliance Installation and Maintenance 16
Image 2: A -3XXX (left) and A -5XXX Models (right) and lights indicating device operational (bottom right)

Connecting the IDENTIKEY Appliance to your Network
To access the system, a workstation needs to be temporarily configured with the same TCP/IP settings as the
IDENTIKEY Appliance.
1. Configure a workstation with the following settings:
Network IP address 192.168.0.2
Subnet Mask 255.255.255.0
2. Once the TCP/IP settings (listed above) are active on a workstation, use a DOS window or terminal session
for the following test:
...> ping 192.168.0.1
If a reply is received as shown in the image above, everything is OK.
If a reply is not received, indicated by the messages time out or destination host unreachable:
Check that the workstation’s TCP/IP settings are correct (see points 1 and 2 above).
Check that the network cable is in good working order and correctly plugged into one of the LAN Ethernet
interfaces and your network hub or switch.
Tip
Use the Rescue Tool to modify the IDENTIKEY Appliance IP address without the need to modify
your workstation IP settings. See 6.6 Change IP Address for more details.
IDENTIKEY Appliance Installation and Maintenance 17
Image 3: Test TCP/IP Settings

First-time Configuration
5 First-time Configuration
5.1 Overview
Once a workstation has been connected to IDENTIKEY Appliance, as explained in 4.3, the next step is the first-
time configuration of IDENTIKEY Appliance in the Configuration Tool. All the instructions in this section need to be
completed in the Configuration Tool. To complete first-time configuration:
Complete the Configuration Wizard
Complete the Licensing Wizard
Complete the IDENTIKEY Authentication Server Setup Wizard
Install the Support Certificate
Complete manual configurations (if required)
The Configuration Wizard is launched when you access a new IDENTIKEY Appliance via web browser and guides
you through a minimal number of settings. During the Configuration Wizard, the IP address of IDENTIKEY
Appliance is changed to within your network. You can then reset the IP address of the workstation you used to
connect to IDENTIKEY Appliance, unless you used the Rescue Tool as explained in 6.6 Change IP Address .
A license key is required to make the appliance fully operational. To obtain a license key, IDENTIKEY Appliance
must be identified to the VASCO Service Center, from where a license key can be downloaded. After installation,
and before Licensing, the IDENTIKEY Appliance Configuration Tool is accessible for configuration, but the
IDENTIKEY Authentication Server Administration Web Interface and other services will not be available. The
Licensing procedure is supported by a Licensing Wizard, which is accessible through the IDENTIKEY Appliance
Configuration Tool. This wizard guides the system administrator through a minimal number of settings as
explained in section 5.3.10 Licensing Wizard. For more information on Licensing, see the Licensing section of the
IDENTIKEY Appliance Product uide.
The IDENTIKEY Authentication Server Setup Wizard will then walk you through the configuration of a Master
Domain, along with an administrator login for this domain. This wizard will also allow you to easily enable and
configure HSM and secure auditing. After completing the IDENTIKEY Authentication Server Setup Wizard, the
Administration Web Interface and other services will finally be available.
Manual configuration in the IDENTIKEY Appliance Configuration Tool is only possible after completion of the
Configuration Wizard. For more information on manual configuration, please see the IDENTIKEY Appliance
Administrator uide.
IDENTIKEY Appliance Installation and Maintenance 18

First-time Configuration
Caution
Licensing requires access to the VASCO Product Registration website
https://sc.vasco.com/register. However, it is not necessary or the IDENTIKEY Appliance to have
Internet connection, as the required iles can be downloaded to another computer and
trans erred to the IDENTIKEY Appliance.
Note
If you want to restore an existing instance of IDENTIKEY Appliance, you do not need to undergo
all the steps outlined above; instead restore the backup version of IDENTIKEY Appliance. For
more information on restore procedure, refer to Section 10 Backup and Restore.
IDENTIKEY Appliance Installation and Maintenance 19

First-time Configuration
5.2 Access and Log on to the IDENTIKEY Appliance Configuration Tool
Caution
A ter the IDENTIKEY Authentication Server Setup Wizard has been completed a more secure
Administrator User ID will be created. Disable the de ault sysadmin user a ter completing the
IDENTIKEY Authentication Server Setup Wizard, as described in the IDENTIKEY Appliance
Administrator Re erence Guide.
Access to the IDENTIKEY Appliance Configuration Tool is possible using a standard Web browser. Access is
secured by SSL (Secure Socket Layer) encryption over the HTTPS protocol.
Note
The URL used to access the administration interfaces for IDENTIKEY Appliance is :
https://< IDENTIKEY Appliance IPaddress>/
This URL will point to the IDENTIKEY Appliance Welcome Page – from the Welcome Page you
access both the IDENTIKEY Appliance Configuration Tool and the Administration Web Interface.
On connection to the IDENTIKEY Appliance Configuration Tool, IDENTIKEY Appliance automatically detects that this
is a first-time installation and launches the Configuration Wizard, which is explained in section 5.3 Configuration
Wizard.
Use the following steps to log on to the IDENTIKEY Appliance Configuration Tool:
1. Enter the URL of the interface into the browser. The browser will detect that you are accessing a website
secured with a self-signed certificate. You will be asked to accept the certificate.
Note
The procedure for accepting a certificate varies between browsers. Internet Explorer is used in
the example below.
IDENTIKEY Appliance Installation and Maintenance 20