
Guarantee
viii
Model 101 Service Manual Rev. 01
Service Policy
Novametrix Medical Systems Inc. provides 24-hour a day access to technical support through its
Technical Support Department in Wallingford, Connecticut, and company Service Representatives
located throughoutthe United States. (Outside the U.S., primary technical support is handled through our
qualified international sales and service distributors.)
Novametrix will provide Warranty Service support within 48 hours of receiving a request for assistance.
Contact the Technical Support Department by telephone toll free at 800-243-3444, or 203-265-7701; by
facsimile at 203-284-0753; or, by e-mail at techline@novametrix.com. After hours telephone support
requests (before 8:00 AM and after 5:00 PM Eastern Time) will be responded to promptly by the
Technical Support on-call staff. After hours facsimile and e-mail requests will be answered the next
business day. It is suggestedthat any person calling in for technical support have the equipment available
for product identification and preliminary troubleshooting.
Novametrix reserves the right to repair or replace any product found to be defective during the warranty
period. Repair may be provided in the form of replacement exchange parts or accessories, on-site
technical repair assistance or complete system exchanges. Repairs provided due to product abuse or
misuse will be considered “non-warranty”and invoiced at the prevailing service rate. Replaced or
exchanged materials are expected to be returned to Novametrix within 10 days in order to avoid
(additional) charges. Return materials should be cleaned as necessary and sent directly to Novametrix
using the return paperwork and shipping label(s) provided. (Transferring return materials to a local sales
or dealer representatives does not absolve you of your return responsibility.)
Novametrix manufactures equipment that is generally field serviceable. When repair parts are provided,
the recipient can call Technical Support for parts replacement assistance and repair assurance. In the
event a replacement part requires increased technical capability, Technical Support may request
Biomedical assistance, provide on-site technical support or complete replacement equipment. If the
customer requires the return of their original product, the exchange material will be considered “loaner
material”and exchanged again after the customer equipment is repaired.
Novametrix promotes customer participation in warranty repairs, should they become necessary. A
longer useful product life, and quicker, more cost-effective maintenance and repair cycles—both during
and after the warranty period, are benefits of a smooth transition into self-maintenance. The Technical
Support Department can provide technical product support at a level appropriate to your protocol and
budget requirements.
Please contact Technical Support for information on these additional programs and services:
•Focus Series Technical Training Seminars
•Test Equipment and Test Kits
•Service Contract / Parts Insurance Plans
•On-Site Technical Support
•“Demand Services”including
Flat rate parts-exchange
Flat rate return for repair
Time and Material
•Full warranty, discounted replacement sensors