Vertical Networks VN12DDS User manual
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Thank you for purchasing the Vertical Networks digital telephone, a
multifunctional digital telephone specifically designed for use with the Vertical
Networks InstantOffice system. This manual describes the features and
operation of the Vertical Networks digital telephones.
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The VN08D telephone includes eight programmable feature keys and a
speaker for receiving pages and voice calls.
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The VN08DDS telephone includes eight programmable feature keys, a 2x16
character display, and a speaker and microphone for hands-free calling
capability.
VN08DDS digital telephone
Feature keys
Handset
Dial pad
Plus/minus keys
Display
Speaker/Microphone
2
Introduction
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The VN12DDS telephone includes 4 fixed feature keys (Hold, Transfer,
Speaker/Mute, and Release) and 12 programmable feature keys, an
adjustable 2x24 character display, a headset jack, and a speaker and
microphone for hands-free calling capability.
VN12DDS digital telephone
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The VN16DDS telephone includes 16 programmable feature keys, an
adjustable 2x24 character display, and a speaker and microphone for
hands-free calling capability.
VN16DDS digital telephone
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+
–
Transfer
Hold
Release
Display
Feature keys
Dial pad
Arrow keys
Program key
Speaker/Microphone
Handset
Plus/minus keys Fixed feature keys
08007
Handset
Plus/minus keys
Arrow keys
Program key
Feature keys
Dial pad
Display
Speaker/Microphone
Introduction
3
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Similar to the VN12DDS, the VN24DDS telephone includes 4 fixed feature
keys (Hold, Transfer, Speaker/Mute, and Release) and 24 programmable
feature keys, an adjustable 2x24 character display, a headset jack, and a
speaker and microphone for hands-free calling capability.
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The VN64DDS telephone includes all the features of the VN16DDS, plus a
2x24-key expansion module to provide this telephone with a total of 64
programmable feature keys.
VN64DDS digital telephone
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You can program each key on the VN64DDS expansion module with two
features. The shift key, , provides access to features 41 to 64.
When the shift key LED is off, features 17 to 40 are available for use. When
you press the shift key, the LED next to the key lights, indicating that features
41 to 64 are enabled.
Display
Shift key
Expansion module
Arrow keys
Program key
Feature keys
Handset
Plus/minus keys
Dial pad
Speaker/Microphone
4
Introduction
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All telephones have a primary line key. Your telephone might also include one
or more secondary line keys and outside line keys. Line keys are idle when
there is no LED lit beside them. Lines with a red LED are in use and you cannot
join the call. Lines with a green LED indicate calls connected to your
telephone. Lines with a flashing green LED indicate calls connected to other
telephones that allow you to join the call.
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Your primary extension number is assigned to one of the programmable
feature keys on your telephone. Your extension number is printed on the label
strip next to your primary line key. If your telephone has a display, your
extension number appears on the display.
//
You might have one or more secondary lines assigned to your telephone.
These additional lines might be primary lines that appear on other telephones.
You can use these additional lines to make or receive telephone calls.
/
You might have one or more outside lines assigned to your telephone. These
lines allow you to make and receive external calls without entering an external
access code. See “Outside Line Supported Features,” on page 31 for
information about features available on these lines.
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The VN08DDS, VN12DDS, VN16DDS, VN24DDS, and VN64DDS telephones
provide a back-lit, two-line display to give you additional call information.
When you are not using your telephone, line one of the display shows the date
and time, and line two of the display shows your primary extension number.
While you are dialing, line one of the display shows your extension number
and line two displays the digits as they are dialed. During an active call on your
primary line, line one displays the other party’s name or the trunk group your
call is using, and line two lists the other party’s telephone number.
The display does not show caller ID information on an inbound call if that
information is blocked by the other party, or if your telephone service provider
does not send caller ID. The display shows “Private” or inbound trunk group
information instead. A call timer displays the length of time your call is
connected.
5
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Attach one end of the handset cord to the handset and the other end to the
handset jack in the telephone base. The handset jack is labeled with a picture
of the handset on most telephones.
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Attach one end of the line cord to the line jack (center) in the telephone base
and the other end of the line cord to the wall jack.
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Do not plug a digital telephone into a wall jack configured for an analog
telephone.
6
Installation
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Attach one end of the line cord to the jack labeled Line on the back of the
telephone base, and attach the other end to the wall jack.
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Attach one end of the line cord to the left line jack on the expansion module
and the other end to the wall jack.
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You can attach a headset to the headset jack on the back of the VN12DDS and
VN24DDS telephones. A Headset feature key is required for operating the
headset. See “Headset (VN12DDS and VN24DDS only)” on page 22 for more
information.
7
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On the VN12DDS, VN16DDS, VN24DDS, and VN64DDS models, the back-lit,
two-line display tilts for optimal viewing. Adjust the display angle by lifting the
display from the back.
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You can mount the VN08, VN08DDS, VN16DDS, and VN64DDS telephones
to the wall using the mounting instructions and template folded into this
manual.
To mount the VN12DDS and VN24DDS telephones to the wall:
1. Remove the support from the telephone base by sliding the support
toward you, as shown in the figure below.
2. Rotate the support 180 degrees, so the narrow end lines up with the top
of the telephone base, and slide it back into place.
8
Installation
3. Remove the handset catch with a key or screwdriver, as shown in the
figure below.
4. Flip the handset catch over, and insert the short end into the telephone.
Note where the notch in the telephone and the stop on the catch line up.
5. Mount the telephone on a standard North American telephone wall
mount bracket.
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To make a call:
1. Select an audio path.
•Handset—lift the handset.
•Speaker—press a line key, press a key on the dial pad (start dialing
a telephone number), or press the Speaker/Mute key.
•Headset—press the Headset key. (Only available on models
VN12DDS and VN24DDS)
The amber LED lights up next to the line key selected for your call.
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When a line is automatically selected for your call, you can
manually select another line by pressing a line key.
2. Dial a telephone or extension number using the dial pad.
When the call is connected the line key LED turns green.
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When dialing an international telephone number, press # after the last
digit to make the call connect faster.
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Model VN08D users can use the speaker audio path to make a call,
but must use the handset to speak to the other party once the call is connected
(because the telephone is not equipped with a microphone).
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A flashing amber LED appears next to the key corresponding to the line with
an incoming call.
To answer the call:
Select an audio path.
•Handset—lift the handset.
•Speaker—press the line key, or press the Speaker/Mute key.
•Headset—press the Headset key. (Only available on models
VN12DDS and VN24DDS)
The green LED next to the key lights and the call is connected.
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To end a call:
Hang up the handset, or press Release to drop the active call.
10
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If you have more than one call connected to your telephone, you can switch
between calls by pressing the line keys associated with each call. For
information about connecting and toggling call waiting calls see “Call Waiting”
on page 15.
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When a line appearance on your telephone is in use by another party, the LED
next to the corresponding key indicates whether you can join that call.
LED State Permission
red Break-in blocked
flashing green Break-in allowed
To join a call:
Press the line key corresponding with the call if the green LED is flashing.
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Some outside lines can carry more than one call at one time. Break-in
permission is not allowed on those outside lines.
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Blocking caller ID keeps your caller ID information private when making a call
to another extension.
To block caller ID:
Dial *67, and dial the telephone number.
Caller ID Blocking is canceled when you end the call.
You cannot block caller ID to external calls using *67.
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You might be assigned an authorization code that gives you the ability to make
calls on restricted telephone line keys. Authorization codes are used to
override access restrictions.
To use an authorization code:
1. Dial a telephone number.
You hear a long beep, and the display prompts you to enter your
authorization code.
2. Enter your authorization code, and press #.
Telephone Settings
11
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To modify the display contrast:
1. Hold the minus (–) key and press 1.
You will hear a short ring.
2. Press the + or –key to modify the display contrast.
3. Press # to save the change, or press * to cancel the change.
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To adjust the ring volume:
1. Hold the minus (–) key and press 2.
You will hear a short ring.
2. Press the + or –key to adjust the ring volume.
3. Press # to save the change, or press * to cancel the change.
To set the ring melody:
1. Hold the minus (–) key and press 3.
You will hear a short ring.
2. Press the + or –key to select a ring melody.
3. Press # to save the change, or press * to cancel the change.
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During a call it may be necessary to increase or decrease the volume.
To adjust the volume:
Press the + or –key while the other party is speaking.
This volume level will be retained for future calls.
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On models VN12DDS and VN24DDS the volume on your handset
has five levels, but only the first three levels are in the range of acceptable
volume levels approved by the FCC. The two highest levels are included
to accommodate the hearing impaired. If you increase the volume on your
handset to one of the highest two levels during a call, the volume will be
reset to the first level when you release the call, per FCC regulations.
12
Telephone Features
Your system administrator assigns the features described in this section to
feature keys on your telephone. Many of these features are also available by
pressing the star key (*) and a two-digit feature code. Refer to “Feature Code
Quick Reference”on page 30 for a list of feature codes.
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Auto Dial allows you to dial frequently used telephone numbers with one
button. You can also use your Auto Dial keys to dial digits while a call is
connected.
To program an Auto Dial key:
1. Press Program.
The red LED lights next to the Program key.
2. Press Auto Dial.
3. Enter the number.
If you are programming an external telephone number, enter the full
telephone number including the external access digit(s).
To cancel the program without saving the digits, press Release.
4. Press Program to save the number.
To use Auto Dial:
Press Auto Dial.
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Use Call Park to put a call on hold for retrieval from any telephone on the
system. There are three types of Call Park: Self Park, Directed Park, and
System Park.
.
Self Park places a call in a parked state on your primary line for retrieval from
other telephones.
To park a call at your primary line:
1. While on an active call, press Self Park.
If you do not have a Self Park key, press Flash and dial *54 to park a call.
2. Listen for two short beeps, and hang up.
If you leave a call parked for a long period of time, your phone rings
back, and PARK is displayed.
Telephone Features
13
To retrieve a parked call:
1. From any telephone press Self Park.
If the telephone does not have a Self Park key, dial *55.
2. Dial the extension on which the call was parked.
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Directed Park allows you to park a call on another line. A specific extension
number might be programmed on your Directed Park key to allow you to
always park a call on a specific line.
To park a call at a specific extension:
1. While on an active call, press Directed Park.
If you do not have a Directed Park key, press Flash and dial *56 to park a
call.
2. Enter an extension number, if necessary.
3. Listen for two short beeps, and hang up.
If the key is configured to display the status of the parked call, the green
LED will flash until the call is unparked. If the call does not get answered,
you can retrieve the call by pressing the Directed Park key. You can use
the key to park another call on another line even if the green LED is
flashing.
You can only park one call on any given line. Any other telephones that
have a Directed Park key targeted at the same line where the call was
parked, and are configured to show status, will flash red, indicating that
there is a call already parked on the target line.
If you leave a call parked for a long period of time, your phone rings
back, and PARK is displayed.
To retrieve a call directed parked on your line:
From the target telephone press Directed Park.
If the telephone does not have a Directed Park key, dial *55 and the
target extension number.
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System Park places a call in one of ten
parking slots
on the InstantOffice
system for retrieval from other telephones. This feature is not available on the
VN08D telephone.
To park a call on the system:
1. While on an active call, press System Park.
If you do not have a System Park key, press Flash and dial *52 to park a
call.
14
Telephone Features
2. Listen for two short beeps, and hang up.
The display shows the parking slot number where the call is parked.
Remember this number!
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Press Program, then System Park, to display the parking slot of
the last call parked from your telephone.
The number will remain on the display until the call is disconnected, you
place another call, or another call rings on your primary line.
The System Park red LED remains lit until the parked call is retrieved.
If you leave a call parked for a long period of time, your phone rings
back, and PARK is displayed.
To retrieve a call parked on the system:
1. From any extension, press System Park.
If the telephone does not have a System Park key, dial *53.
2. Dial the parking slot number on which the call was parked.
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Call Pickup allows you to answer inbound calls on other extensions. You can
pick up a call on any extension within your call pickup group. If the line key you
use to pick up a call is not part of a call pickup group you can pick up other
calls on lines that do not belong to a call pickup group. There are two types of
Call Pickup: Extension Pickup and Group Pickup.
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Extension Pickup allows you to answer any ringing primary or secondary line
in your call pickup group.
To answer a specific extension:
1. Press Extension Pickup.
If you do not have an Extension Pickup key, dial *75.
2. Dial the extension number, if necessary.
An extension number might be programmed on the Extension Pickup
key to provide directed pickup for a specific extension.
1.
Group Pickup allows you to answer a call on any primary or secondary line
within your call pickup group. Pickup groups are configured by the system
administrator.
To answer a call in your pickup group:
Press Group Pickup.
If you do not have a Group Pickup key, dial *74.
Telephone Features
15
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Call Record records the currently active call and saves it as a .wav file to a
Voice Mailbox. The maximum length of a recording equals the maximum
length of a Voice Mail message, as configured in the General Settings applet
in the Remote Management Console.
This feature requires a license key, which will be issued at no charge upon
request to your Vertical Networks reseller.
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In many localities, it is illegal to record a telephone call without first
notifying the person or persons being recorded.
To use Call Record:
1. If necessary, notify the person or people with whom you are speaking
that you are about to record the call.
2. Press Call Record.
3. To end the recording session, press Call Record again.
Using another telephone feature will end a call recording session.
You access the recording in the same way you access Voice Mail messages.
See “Message Waiting”on page 22 for details.
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Call Return calls back the last extension that rang on your primary line. Call
Return does not return calls from external telephone numbers.
To use Call Return:
Press Call Return.
If you do not have a Call Return key, dial *69.
There is a 3-second delay that allows you to hang up and cancel the call
return.
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During a call on your primary extension, you might hear a call waiting beep and
see the Call Waiting amber LED flash indicating an incoming call on Call
Waiting.
To accept a call waiting call:
Press Call Waiting.
If you do not have a Call Waiting key, press Flash to answer the call.
The initial call is placed on temporary hold, and the primary line key red
LED flickers. The Call Waiting green LED lights.
To reconnect to the initial call:
Press your primary line key.
16
Telephone Features
The call waiting call is placed on temporary hold. The Call Waiting red
LED flickers, and the primary line green LED lights.
You can toggle back and forth between the initial call and the call waiting
call by pressing the primary line key and the Call Waiting key. The LEDs
and display update to reflect which caller is connected.
To release the call waiting call:
While the call waiting call is active, press Release.
The call waiting call is dropped and you are reconnected to the initial call.
To release the initial call:
While the initial call is active, press Release.
The initial call is dropped and you are reconnected to the call waiting call.
The call waiting call is rolled onto the primary line key.
Call Waiting will not be active during a transfer or conference, if both the
primary line and an appearance for another line are connected, or if the
primary line is ringing.
You can add a call waiting call to a call on your primary line by pressing
Conference. See “Conference”on page 17 for more information about the
Conference feature.
You can transfer a call waiting call to another extension. See “Transfer”on
page 27 for more information about the Transfer feature.
You can park a call waiting call for pickup on another extension. See “Call
Park”on page 12 for information about parking calls.
(23
You can disable Call Waiting for the duration of a specific call.
To disable Call Waiting:
Press *45, and dial the telephone number.
Call Waiting is disabled for the duration of the call. Call Waiting is
re-enabled when the call is terminated.
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Camp-on (also known as Callback) allows your telephone to automatically call
back an extension that is busy, does not answer, or forwards you to Voice Mail.
Camp-on does not work on external telephone numbers.
To use Camp-on:
1. Place a call to an extension.
The other party does not answer the call.
2. Press Camp-on.
This manual suits for next models
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