Vertical WAVE IP 2500 Operating and maintenance manual

Wave IP 2.0 SP1
Wave Server
Hardware
Reference Guide
Release 2.0 Service Pack 1
April 2011

Vertical Communications, Inc. reserves the right to revise this publication and to make changes
in content without notice.
© 2011 by Vertical Communications, Inc. All rights reserved.
This publication containsproprietaryand confidentialinformation of Vertical Communications,
Inc. The contents of this document may not be disclosed, copied or translated by third parties,
in any form, or by any means known, or not now known or conceived, without prior explicit
written permission from Vertical Communications, Inc.
LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY
Vertical Communications, Inc. makes no representation or warranties with respect to the
accuracy or completeness of the content of this publication and specifically disclaims any
implied warranty of merchantability or fitness for any particular purpose, and shall not be liable
for any loss of profit or any other commercial damage, including but not limited to, special,
incidental, or consequential.
TRADEMARKS
Vertical Communications and the Vertical Communications logo and combinations thereof and
Wave Global Administrator and Wave IP 2500 are trademarks of Vertical Communications, Inc.
All other brand and product names are used for identification only and are the property of their
respective holders.
Release 2.0 Service Pack 1
April 2011

Revision History
Release Date Documentation Changes Page No.
2.0 SP1 04/11 Corrected model numbers as needed. Throughout
Updated Caution to indicate that no modules or cards are hot-swappable.3-5
Updated Caution to emphasize that the exterior ground lug should always
be properly connected.
3-5
Corrected the order of steps 1 and 2 in “Local system power-on.” 3-6
Corrected the order of steps 1 and 2 in “Installation verification.” 4-9
Added Caution about location of hatch cover insulation strip when
replacing the Backplane Terminator Board or adding another EXU.
6-6
Clarified that on the Wave IP 2500, you can use Expansion Units (EXUs)
to support more analog trunks and/or analog stations than can be
supported by analog cards or modules.
9-2, 14-2
Clarified usage of USB1 and USB2 ports on the ISC1 (Wave IP 2500
Server only).
12-13
Clarified usage of ENET1 and ENET2 ports on the ISC1 (Wave IP 2500
Server only).
12-14
Added section describing the 2 configurations supported by the 8+8 Port
Analog Universal Module (VWU-8X8AU-M). 14-2
Added Caution stating that the rocker switch at the rear of the Wave IP
500 Server should be only be used to power off the Server failed to shut
down normally.
18-8
Clarified usage of USB1-3 ports on the ISC2 (Wave IP 500 Server only). 18-14
Added entry for “Embedded firmware had too many failed boot attempts”
error to the Early Boot Error table of LED settings.
E-19
Release 2.0 Service Pack 1
April 2011

2.0 09/10 Updated Uniform Service Order Code (USOC) table to include new
VWU-8AT-W and VWU-1T1S-M modules described below.
1-7
Corrected the maximum cable run length for digital station ports on the
12-Port Digital Station Module (VW-12DS-M, VW5-12DS-M) and 24-Port
Digital Station Card (IO-24DS-C).
8-5
The new 8-Port Analog Trunk Module (VWU-8AT-W) is compatible with both
Wave Server models. This new module replaces the 8-port analog trunk
module (VW-8AT-M) for the Wave IP 2500 and the 8-port analog trunk
module (VW5-8AT-M) for the Wave IP 500, both of which have been
discontinued.
13-1
The new 8+8 Port Analog Universal Module (VWU-8X8AU-M) is compatible
with both Wave Server models. This new module replaces the 8+8 port
analog universal module (VW-8X8AU-M) for the Wave IP 2500 and the
8+8 port analog universal module (VW5-8X8AU-M) for the Wave IP 500,
both of which have been discontinued.
14-1
The new 1-Port T1/PRI Module with serial interface (VWU-1T1S-M) is
compatible with both Wave Server models. This new module replaces the
1-port T1/PRI module with serial interface (VW-1T1S-M), which has been
discontinued.
15-1
The new 24-Port Digital Station Module (VWU-24DS2-M) is compatible with
both Wave Server models. This new module replaces the 24-Port Digital
Station Module (VW-24DS2-M) for the Wave IP 2500 and the 24-Port
Digital Station Module (VW5-24DS2-M) for the Wave IP 500, both of
which have been discontinued.
17-1
All Wave IP 500 Servers now ship with dual (redundant) SATA hard disk
drives configured from the factory which will further increase overall
reliability.
This new configuration (VW5-IP500-STD2A) replaces the single hard disk
drive configuration (VW5-IP500-STD2) which has been discontinued.
18-2
Added information about how the new dual SATA hard drives included
on the Wave IP 500 are physically mounted and cabled.
18-3
Removed Appendix F, “Software License Agreement”. This information
is now covered in Appendix C in the Wave Global Administrator Guide.
---
Added text labels to System Status and Card LED tables to help users
interpret the graphical representation of status LEDs when viewing a
printed version of Appendix E.
E-2
Revision History
Release Date Documentation Changes Page No.
Release 2.0 Service Pack 1
April 2011

1.5 SP2 06/09 Added information on the new 1-Port T1/PRI Module. 15-1
Added new chapter covering the Quad BRI Module. 16-1
Added Important note to section “Resetting Factory Default IP Settings”. E-1
1.5 01/09 The Wave IP 500 Server is now supported; chapter 17 contains material
specific to IP500; references also appear in other chapters when
applicable.
NOTE: Name of manual changed to “Wave Server Hardware Reference
Guide”.
18-1
11/08 Added E1 EuroISDN, primarily to Chapter 15, but also to various other
places in the Guide.
15-1
Multiple changes to Appendix A. ---
Appendix E is revised to show updated ISC1 LED indications. E-1
1.0
SP2
01/08 Chapter 16 has been added to cover the digital card/modules that support
Vertical Vodavi and Edge 700 phones.
17-1
1.0 SP1 12/07 Release identifier has been modified on the Title page to reflect current
s/w version. Manual content is unchanged.
---
1.0 10/07 Initial Release ---
Revision History
Release Date Documentation Changes Page No.
Release 2.0 Service Pack 1
April 2011

Release 2.0 Service Pack 1
April 2011

Wave Server Hardware Reference Guide
Contents
Chapter 1 About This Guide
Getting the most out of this guide - - - - - - - - - - - - - - - - - - - - - - 1-2
Acronyms & definitions of selected terms - - - - - - - - - - - - - 1-2
Related reading - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-3
Manuals - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-3
Quick Reference Guides - - - - - - - - - - - - - - - - - - - - - - - - - 1-4
Support services - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-4
Web site - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-4
System security - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-5
Compliance statements - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-5
Federal Communication Commission (FCC) statement - - - - 1-5
Underwriter’s Laboratory (UL) and Canadian Underwriter’s
Laboratory (CUL) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-8
Industry Canada - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-9
Chapter 2 Overview of the Wave IP 2500 Chassis and Components
System summary - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-2
Minimum configuration - - - - - - - - - - - - - - - - - - - - - - - - - - 2-3
Redundancy - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-3
Fault monitoring - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-3
Adding capacity - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-3
Reconfiguring the system - - - - - - - - - - - - - - - - - - - - - - - - 2-4
Technical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-4
Physical specifications—Wave IP 2500 Server - - - - - - - - - 2-4
Cards and modules - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-4
Status indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-7
Backplane - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-8
System ports on the ISC1 - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-8
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Power supply - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-9
Fans - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-9
Chapter 3 Powering On and Shutting Down
Theory of operation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-2
Activities allowed when power is on - - - - - - - - - - - - - - - - - - 3-2
Activities allowed only when power is off - - - - - - - - - - - - - - 3-2
Safety guidelines for servicing the Wave Server - - - - - - - - - - - - 3-3
Local power-on/shutdown - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-4
Local system shutdown - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-4
Local system power-on - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-6
Remote restart - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-6
Reset button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-6
Chapter 4 Installing Wave Expansion Cards and Modules
Required tools - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-2
Identifying cards and modules - - - - - - - - - - - - - - - - - - - - - - - - - 4-2
Removing a card or module - - - - - - - - - - - - - - - - - - - - - - - - - - 4-3
Installing a card or module - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-4
Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-5
Connecting cables - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-6
Installation verification - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-9
Reconfiguring the Wave system - - - - - - - - - - - - - - - - - - - - - - - 4-9
Card and module troubleshooting - - - - - - - - - - - - - - - - - - - - - 4-10
Card or module does not slide in properly - - - - - - - - - - - - - 4-10
LEDs do not light correctly - - - - - - - - - - - - - - - - - - - - - - - 4-10
Chapter 5 Expansion Units (Wave IP 2500 only)
Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-2
Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-2
Ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-2
Connecting EXUs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-2
Indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-3
Technical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-3
Physical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-3
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Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-3
Chapter 6 Field Replaceable Units (Wave IP 2500 only)
Required tools - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-2
Preparation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-2
Power supply - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-2
Hard drive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-3
RAID-1 Redundancy - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-4
Media Resource Module - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-5
Vertical Application Module - - - - - - - - - - - - - - - - - - - - - - - - - - 6-5
Backplane Terminator Board - - - - - - - - - - - - - - - - - - - - - - - - - 6-6
Chapter 7 Media Resource Module
Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-1
Usable channels - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-2
Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-2
Chapter 8 12-Port Digital Station Module and
24-Port Digital Station Card (for Edge 100/Comdial Phones)
Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-2
Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-2
Ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-3
Indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-3
Technical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-4
General specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-4
Physical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-4
Electrical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - 8-4
Telephone compatibility - - - - - - - - - - - - - - - - - - - - - - - - - - 8-4
Telephony port specifications - - - - - - - - - - - - - - - - - - - - - - 8-5
RJ-21X port specifications for 24-Port Digital Station Card - 8-5
RJ-21X port specifications for 12-Port Digital Station Module 8-6
Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8-6
Chapter 9 24-Port Analog Station Card (Wave IP 2500 only)
Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-2
Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-2
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Ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-3
Indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-3
Technical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-4
General specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-4
Physical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-4
Electrical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-4
Telephone compatibility - - - - - - - - - - - - - - - - - - - - - - - - - - 9-4
Telephony port specifications - - - - - - - - - - - - - - - - - - - - - - 9-5
RJ-21X port specifications - - - - - - - - - - - - - - - - - - - - - - - - - 9-5
Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9-6
Chapter 10 Vertical Application Module (Wave IP 2500 only)
Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 10-2
Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 10-2
Ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 10-3
Indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 10-3
Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 10-3
Removing and installing a VAM - - - - - - - - - - - - - - - - - - - - - - - 10-4
Chapter 11 Module Conversion Kit (Wave IP 2500 only)
Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 11-2
Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 11-2
Assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 11-2
Chapter 12 Integrated Services Card 1 (Wave IP 2500 only)
Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-2
Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-2
Available ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-3
Digital Signal Processing - - - - - - - - - - - - - - - - - - - - - - - - 12-4
Shutdown button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-5
Reset button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-5
Fault Monitor Module - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-6
Modem - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-7
Power failover support - - - - - - - - - - - - - - - - - - - - - - - - - - 12-7
Alarm relay - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-8
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Expansion slot - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-8
MRM expansion slot - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-8
Indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-8
Status indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-8
Ethernet status indicators - - - - - - - - - - - - - - - - - - - - - - - 12-9
Technical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-9
General specifications - - - - - - - - - - - - - - - - - - - - - - - - - - 12-9
Physical specifications - - - - - - - - - - - - - - - - - - - - - - - - - 12-10
Electrical specifications - - - - - - - - - - - - - - - - - - - - - - - - 12-10
Telephone compatibility - - - - - - - - - - - - - - - - - - - - - - - - 12-10
Telephony port specifications - - - - - - - - - - - - - - - - - - - - 12-10
RJ-21X (J1) connector specifications - - - - - - - - - - - - - - 12-11
10/100Base-T Ethernet port specifications - - - - - - - - - - 12-12
Audio port specifications - - - - - - - - - - - - - - - - - - - - - - - 12-12
Ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-13
Telephony ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-13
Ethernet network ports - - - - - - - - - - - - - - - - - - - - - - - - 12-13
Audio ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-13
USB ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-13
Pre-charge port - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-14
Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-14
10/100Base-T Ethernet switched connections - - - - - - - - 12-14
Telephony connections - - - - - - - - - - - - - - - - - - - - - - - - 12-14
Audio connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12-14
Chapter 13 8-Port Analog Trunk Module
Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13-2
Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13-2
Ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13-3
Indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13-3
Status indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13-3
Technical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - 13-4
General specifications - - - - - - - - - - - - - - - - - - - - - - - - - - 13-4
Physical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - 13-4
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Electrical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - 13-4
RJ-21X port specifications - - - - - - - - - - - - - - - - - - - - - - - - 13-5
Compatibility - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13-5
Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 13-5
Chapter 14 8+8-Port Analog Universal Module
Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14-2
Supported configurations - - - - - - - - - - - - - - - - - - - - - - - - 14-2
Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14-3
Indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14-4
Technical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14-4
General specifications - - - - - - - - - - - - - - - - - - - - - - - - - - 14-4
Physical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - 14-5
Electrical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - 14-5
Compatibility - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14-5
Port specifications (when configured as analog stations) - - 14-5
RJ-21X port specifications - - - - - - - - - - - - - - - - - - - - - - - - 14-6
Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14-7
Chapter 15 1-Port T1/PRI and 1-Port E1 EuroISDN Modules
Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15-2
1-Port T1/PRI (or E1 EuroISDN) Module with Serial Interface - -
15-2
1-Port T1/PRI Module - - - - - - - - - - - - - - - - - - - - - - - - - - - 15-2
Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15-3
Ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15-3
Indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15-4
Status indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15-4
Alarm indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15-5
Technical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15-6
General T1 specifications - - - - - - - - - - - - - - - - - - - - - - - - 15-6
General E1 specifications - - - - - - - - - - - - - - - - - - - - - - - - 15-7
Physical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - 15-8
Electrical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - 15-8
T1/E1 port specifications - - - - - - - - - - - - - - - - - - - - - - - - - 15-8
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V.35 port specifications - - - - - - - - - - - - - - - - - - - - - - - - - 15-9
Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15-10
Bantam jacks - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 15-10
Chapter 16 Quad BRI Module
Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 16-2
Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 16-2
Ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 16-2
Indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 16-2
Module status indicators - - - - - - - - - - - - - - - - - - - - - - - - 16-3
Port status indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - 16-3
Technical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - 16-4
General BRI S/T specifications - - - - - - - - - - - - - - - - - - - - 16-4
Physical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - 16-4
Electrical specifications - - - - - - - - - - - - - - - - - - - - - - - - - 16-4
BRI S/T port specifications - - - - - - - - - - - - - - - - - - - - - - - 16-5
Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 16-5
Chapter 17 12-Port/24-Port Digital Station Modules and
48-Port Digital Station Card (for Edge 700/Vodavi phones)
Functional description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17-2
Physical description - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17-2
Ports - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17-3
Indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17-3
Technical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - 17-4
General specifications - - - - - - - - - - - - - - - - - - - - - - - - - - 17-4
Physical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - 17-4
Electrical specifications - - - - - - - - - - - - - - - - - - - - - - - - - 17-4
Telephone compatibility - - - - - - - - - - - - - - - - - - - - - - - - - 17-5
Telephony port specifications - - - - - - - - - - - - - - - - - - - - - 17-5
RJ-21X port specifications for 48-Port Digital Station Card 17-6
RJ-21X port specifications for 24-Port Digital Station Module - -
17-8
RJ-21X port specifications for 12-Port Digital Station Module - -
17-9
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Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17-9
Chapter 18 Overview of the Wave IP 500 Chassis and Components
Wave IP 500 overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18-2
About the ISC2 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18-2
About the dual SATA hard drives - - - - - - - - - - - - - - - - - - - 18-3
Maximum phone capacity - - - - - - - - - - - - - - - - - - - - - - - - 18-3
Adding capacity - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18-4
Reconfiguring the system - - - - - - - - - - - - - - - - - - - - - - - - 18-4
Wave IP 500 chassis (interior view) - - - - - - - - - - - - - - - - - 18-5
Technical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18-5
Physical specifications - - - - - - - - - - - - - - - - - - - - - - - - - - 18-5
Supported expansion modules - - - - - - - - - - - - - - - - - - - - - - - 18-6
Status indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18-7
Module Riser - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18-8
Power supply - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18-8
External power supply for digital phones - - - - - - - - - - - - - - 18-9
Vertical Applications Module (VAM) - - - - - - - - - - - - - - - - - - - - 18-9
Integrated Services Card 2 (ISC2) - - - - - - - - - - - - - - - - - - - - - 18-9
Digital Signal Processing - - - - - - - - - - - - - - - - - - - - - - - - 18-9
Power On/Off Button - - - - - - - - - - - - - - - - - - - - - - - - - - 18-10
Reset button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18-10
Fault Monitor Module - - - - - - - - - - - - - - - - - - - - - - - - - - 18-11
Modem - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18-12
Power failover support - - - - - - - - - - - - - - - - - - - - - - - - - 18-12
Alarm relay - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18-12
System ports on the ISC2 - - - - - - - - - - - - - - - - - - - - - - - 18-13
Technical specifications - - - - - - - - - - - - - - - - - - - - - - - - 18-15
Cable connections - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18-16
Appendix A Fault Monitor Module and Trace Log
Overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-1
Watchdog timer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-2
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32K SRAM trace log buffer - - - - - - - - - - - - - - - - - - - - - - - A-2
Status indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-2
Features and functionality - - - - - - - - - - - - - - - - - - - - - - - - - - - A-3
Command line interface (CLI) - - - - - - - - - - - - - - - - - - - - - - A-3
Handshake and time-out Intervals - - - - - - - - - - - - - - - - - - A-3
Accessing the Fault Monitor Module - - - - - - - - - - - - - - - - - - - - A-4
SSH Into Linux and Fault Monitor - - - - - - - - - - - - - - - - - - - A-5
Menu options - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-6
H - Help - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-6
V - Version and date of Fault Monitor Module - - - - - - - - - - A-7
S - Status - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-7
L - List trace log - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-8
W - Watchdog timer - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-8
C - Clear trace log - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-9
Trace log - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-9
Viewing the Fault Monitor Module trace log - - - - - - - - - - - - A-9
Appendix B Connecting Audio Devices
Music-on-hold systems - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-1
Input audio - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-2
Public Address systems - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-3
Output audio - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-4
Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-4
Recommendations - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-5
Appendix C Uninterruptible Power Supply Specifications
Appendix D Environmental Specifications
Appendix E LEDs on the ISC1/ISC2
Introduction - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - E-1
Normal Boot Progress - - - - - - - - - - - - - - - - - - - - - - - - - - - - - E-2
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LED Lamp Test - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - E-2
Early Boot Progress Bar - - - - - - - - - - - - - - - - - - - - - - - - - E-3
VAM Boot Progress Bar - - - - - - - - - - - - - - - - - - - - - - - - - E-5
Boot Complete - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - E-7
System Shutdown - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - E-8
Software Updates - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - E-9
Firmware Flashing Progress Bar - - - - - - - - - - - - - - - - - - - E-9
System Upgrade Status - - - - - - - - - - - - - - - - - - - - - - - - E-11
Wave System Recovery Progress Bar - - - - - - - - - - - - - - E-11
Resetting Factory Default IP Settings - - - - - - - - - - - - - - - - - E-13
General Role of the Card LEDs - - - - - - - - - - - - - - - - - - - - - - E-14
Error Conditions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - E-16
Early Boot Progress Errors - - - - - - - - - - - - - - - - - - - - - - E-17
Lost Heartbeat Errors - - - - - - - - - - - - - - - - - - - - - - - - - - E-19
VAM Errors - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - E-21
Index
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Chapter 1
About This Guide
CHAPTER CONTENTS
Welcome to the Wave Server Hardware Reference Guide. This guide provides detailed technical
information about the Wave IP 2500 and Wave IP 500 Servers and available expansion options.
Getting the most out of this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Related reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Support services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
System security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Compliance statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
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Chapter 1: About This Guide
Wave Server Hardware Reference Guide
Getting the most out of this guide
This guide is intended for technicians who are responsible for maintaining the
Wave IP 2500 or Wave IP 500 Server chassis in the following ways:
• Replacing or installing new expansion cards, modules, and power supplies
• Connecting network and telephone cables to the modules
• Attaching third-party music-on-hold, public address, and external voice mail systems
This guide describes the physical characteristics, hardware configuration features, installation
or replacement instructions, and troubleshooting procedures of cards, modules, power supplies,
cables, and other chassis components.
This guide also provides information about using the Fault Monitor Module (FMM) to select
error-reporting options and view the system trace log on the Wave Server.
Acronyms & definitions of selected terms
•Check Disk. This is the Win32-based, user-mode command-line program that can be
invoked manually to verify, and optionally repair, a file system at runtime.
•iCom. This is a Vertical Engineering term used to refer to the TCP/IP link between the
VAM and the ISC1.
•ISC1. Integrated Services Card used on the Wave IP 2500 Server.
•ISC1 Firmware: The firmware that runs on the ISC1’s embedded processor.
•ISC2. Integrated Services Card used on the Wave IP 500 Server.
•ISC2 Firmware. The firmware that runs on the ISC2’s embedded processor.
•IXP. ISC processor, or simply the ISC1/ISC2.
•Linux. The operating system that runs on the ISC1/ISC2 embedded processor.
•PCI. Peripheral Component Interconnect bus between the VAM and the ISC1/ISC2.
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Chapter 1: About This Guide
Wave Server Hardware Reference Guide
•PLD Programmer. A software component on the VAM that is responsible for checking the
version of the ISC1/ISC2 firmware and reflashing it with a newer version if available on
the VAM’s hard drive.
•VAM. Vertical Application Module.
•Wave Server. Refers to both Wave IP 2500 and Wave IP 500 Server models.
Related reading
Manuals
Wave Global Administrator Guide—This guide is a four-part book. The first part, Initial
Configuration and Administration, provides instructions for initially configuring the Wave
system. The second part, Advanced Configuration and Administration, provides instructions
about how to perform advanced configuration tasks that can be done after your Wave system is
up and running. The third and fourth parts, Key Wave Concepts and Reference, provide
information about telephony and data concepts as they relate to the Wave system.
Wave Server Installation Guide Installation Guide—This guide provides detailed instructions
for physically installing a Wave system and performing initial system configuration.
Wave ISM System Recovery Guide System Recovery Guide—This guide describes how to use
the Wave System Recovery Disk to restore your Wave Server to its original factory settings for
emergency recovery.
Wave ViewPoint User Guide—This guide provides task-based instructions on how to use the
Wave system, including working from remote locations, participating in a contact center, and so
forth.
Wave Phone User Guide—This guide describes how to use the Vertical Wave SIP phones,
Vertical Edge digital phones, and analog phones with Wave.
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Chapter 1: About This Guide
Wave Server Hardware Reference Guide
Quick Reference Guides
Wave Analog Phone Quick Reference Guide—This guide provides instructions for using PBX
features—such as transfer, conference call, or call forward—with your standard analog
telephone.
Wave Digital Phone Quick Reference Guide—This guide provides instructions for using the
Vertical Communications digital telephones.
Wave Wave SIP Phone Quick Reference Guide—This guide provides instructions for using the
Vertical Communications SIP telephones.
Wave Voice Mail Quick Reference Guide—This guide provides an action map for using Wave
Voice Mail features—such as retrieving messages, forwarding messages, replying to messages,
and changing passwords.
Support services
Vertical has worked diligently to produce the highest quality communications system possible.
In the course of installing or customizing a system, however, customers may require personal
attention.
For technical support contact your reseller. For more information about Vertical
Communications, Inc. and its products, contact your Wave provider.
Web site
The following Web site provides information about Vertical Communications, Inc. and the
Wave product line.
http://www.vertical.com
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