Vibe Go User manual

Vibe Go, Vibe Go Charger
User Guide

2
Content
Intended use 4
Your hearing aids 6
How to use QR codes 7
What you’ll nd in the box 10
Get to know your hearing aids 11
Get to know your charger 12
Activate and charge your Vibe Go before rst use 13
Turning on and off 13
Inserting and removing the hearing aids 13
How to change Click Sleeves 20
Charging 22
Charge devices while on the go 23
Charging via electrical outlet 24

3
Check charging status 25
Switch off the hearing aids for long term storage 29
Daily use 30
Adjusting the volume 30
Audio streaming with iPhone 30
Airplane mode for hearing aids 32
Troubleshooting for hearing aids and charger 33
Technical information 38
Country-specic information 41
USA and Canada 41
Australia and New Zealand 41
Conformance information for charger 42

4
Please fully charge your hearing aids before using them for the
first time.
Intended use
The self-tting hearing aid is intended to amplify sound for individuals
18 years of age or older with perceived mild to moderate hearing
impairment. It is adjusted by the user to meet the user’s hearing needs
through software tools. The device is intended for direct-to-consumer
sale and use without the assistance of a hearing care professional.
The charger is intended to charge our specic hearing aids with built-in
power cells (lithium-ion rechargeable batteries).
The Vibe app is intended to support self-tting and ne-tuning of the
hearing aid.

5
NOTICE
XIt is necessary to use the Vibe app to set up the device.
XThe left and the right hearing aid are intended to be worn
together. They operate as a set.
CAUTION
Please read this user guide and the safety and maintenance
information thoroughly and completely to avoid damage and
injury.

6
Your hearing aids
A power cell (lithium-ion rechargeable battery) is permanently built into
your hearing aid. This enables easy charging with your charger.
The wireless functionality enables advanced audiological features and
synchronization between your two hearing aids.
Your hearing aids feature Bluetooth® Low Energy* technology allowing
for easy data exchange with your smartphone, and for seamless audio
streaming with your iPhone**.
* The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any use of
such marks by WS Audiology Denmark A/S is under license. Other trademarks and trade names
are those of their respective owners.
** iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other
countries.

7
How to use QR codes
Please download the Vibe App to personalize your hearing aids.
You will nd QR codes throughout the user guide. These QR codes will
help you to install the Vibe app or to view instructional videos.

8
Follow these simple steps to start using the QR codes in this guide:
1. Open the QR Code reader or smartphone camera on your phone.
2. Hold your device over the QR Code so that the QR code is clearly
visible within your smartphone’s screen.
3. The phone will automatically scan the QR code. When your
smartphone reads the QR code, a link will appear. Click the link to go
to the video.
Please note that not all smartphone readers work the same. Some may
require additional steps.
WARNING
In case you have any doubt whether this device is appropriate
for you, consult a licensed physician before using this device.

9
For adults 18 years and older with mild to moderate hearing loss.
WARNING
Contact your primary care provider before using this product if
you currently experience any of these conditions as it may not be
appropriate for you:
Xsevere hearing loss or deafness in at least one ear
Xa steep decline in hearing ability within the last 90 days in one
or both ears
Xactive discharge within the last 90 days
Xdizziness
Xa visible deformity of the ear
Xpain, or discomfort in the ear
Xsignicant ear wax accumulation

10
What you’ll nd in the box
Left and right hearing aid,
Click Sleeve S attached. Charger + USB-Cable
Cleaning brush Cleaning cloth Click Sleeves
sizes XS, M, and L

11
Get to know your hearing aids
➊
➋
➌
➍
➊Click Sleeve
➋Microphone openings
➌Charging contacts
➍Side indicator (R = right ear,
L = left ear)
You can use the following standard Click Sleeves:
Click Sleeve closed (standard)
Click Sleeve vented (optional)

12
Get to know your charger
➏
➊
➋
➐
➌
➍
➌
➎ ➎➍
➌
➊Lid
➋Charging cups
➌LEDs – hearing aids
➍LED – charger
➎Push button
➏USB power port
➐USB power cable

13
Activate and charge your Vibe Go before rst use
Turning on and o
XTurning on: Take the hearing aids out of the charger.
XTurning off: Place the hearing aids in the charger.
Inserting and removing the hearing aids
Inserting a hearing aid:
XIdentify right and left hearing aid so
that you insert it in the correct ear.
Letters R and L indicate the side:
R = right ear
L = left ear
w

14
XMake sure the Click Sleeve is positioned correctly.
The shape should follow the shape of the hearing aid.
XHold the hearing aid correctly before inserting it.

15
The ap of the Click Sleeve should be pointing to the front side of the
ear.

16
WARNING
Risk of injury!
Always wear the hearing aid with a Click Sleeve.
XMake sure that the Click Sleeve is completely attached.
You should feel that it snaps into place.
XEnsure that only a single Click Sleeve is attached to each
hearing aid.
XIn the very rare case that the Click Sleeve gets stuck in the
ear canal and you cannot remove it yourself, please contact a
physician.
XDo not insert the Click Sleeves in your ears without the
hearing aid attached.

17
NOTICE
XPush the device into the intended position, making sure there
is no discomfort/resistance.
XPlace the hearing aid in the
outer ear and twist it slightly
until it sits well.
XOpen and close your mouth to
avoid accumulation of air in the
ear canal.

18
If you have problems inserting the hearing aid, use the other
hand to gently pull your earlobe downwards. This opens the ear
canal and eases insertion of the hearing aid.

19
Removing a hearing aid:
XGrip the hearing aid with
two ngers and pull it out.
Clean and dry your hearing aids after usage. Read more in the Safety
and maintenance information.

20
How to change Click Sleeves
The hearing aids come with the size S Click Sleeves pre-attached.
If you do not feel comfortable using this size, you can change the
Click Sleeves.
Please note that left and right ear sizes may differ.