PIX-E5 & PIX-E5H Quick Start Guide
Warranty and Service
Sound Devices, LLC warrants the PIX-E5 or PIX-E5H against defects in materials and workmanship for a period of ONE (1) year from date
of original retail purchase. Users who register their product directly with Sound Devices Technical Support by mail, online, or phone, will
receive an additional ONE (1) year of warranty coverage, extending the complete warranty period to TWO (2) years from the date of original
retail purchase. In order to extend the warranty coverage period, registration must be completed within the initial ONE (1) year warranty
period. Products must be purchased through authorized Sound Devices resellers to qualify for Warranty coverage.
This is a non-transferable warranty that extends only to the original purchaser. Sound Devices, LLC will repair or replace the product at its
discretion at no charge. Warranty claims due to severe service conditions will be addressed on an individual basis.
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE. SOUND DEVICES, LLC DISCLAIMS ALL OTHER WARRANTIES, EX-
PRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOUND DEVICES,
LLC IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM ANY BREACH OF WARRANTY OR
UNDER ANY OTHER LEGAL THEORY. Because some jurisdictions do not permit the exclusion or limitations set forth above, they may not
apply in all cases.
For all service, including warranty repair, please contact Sound Devices for an RMA (return merchandise authorization) before sending
your unit in for repair. Product returned without an RMA number may experience delays in repair. When sending a unit for repair, please
do not include accessories, including SSD drives, CF cards, batteries, power supplies, carry cases, cables, or adapters unless instructed
by Sound Devices. Sound Devices repairs and replacements may be completed using refurbished, returned or used parts that have been
factory certied as functionally equivalent to new parts.
Sound Devices, LLC
Service Repair RMA #XXXXX
E7556 State Road 23 and 33
Reedsburg, WI 53959 USA
telephone: (608) 524-0625
Technical Support / Bug Reports
For technical support and bug reporting on all Sound Devices products contact Sound Devices, LLC at:
Website: www.sounddevices.com/support/
Phone: +1 (608) 524-0625
Toll-free: +1 (800) 505-0625 — in USA only
Fax: +1 (608) 524-0655
Sound Devices hosts a user support forum. The URL is: http://forum.sounddevices.com
Legal Notes
Product specifications and features are subject to change without prior notification.
Copyright © 2016
Sound Devices, LLC.
All rights reserved.
Printed in the USA. This document is protected under copyright law. An authorized licensee of this product may reproduce this publication
for the licensee’s own personal use. This document may not be reproduced or distributed, in whole or in part, for commercial purposes,
such as selling copies or providing educational services or support.
This document is supplied as a technical guide. Special care has been taken in preparing the information for publication; however, since
product specications are subject to change, this document might contain omissions and technical or typographical inaccuracies. Sound
Devices, LLC does not accept responsibility for any losses due to the use of this guide.
Limitation of Liability
LIMITATION ON SOUND DEVICES’ LIABILITY. SOUND DEVICES, LLC SHALL NOT BE LIABLE TO THE PURCHASER OF THIS PRODUCT OR
THIRD PARTIES FOR DAMAGES, LOSSES, COSTS, OR EXPENSES INCURRED BY PURCHASER OR THIRD PARTIES AS A RESULT OF: ACCI-
DENT, MISUSE, OR ABUSE OF THIS PRODUCT OR UNAUTHORIZED MODIFICATIONS, REPAIRS, OR ALTERATIONS TO THIS PRODUCT, OR
FAILURE TO STRICTLY COMPLY WITH SOUND DEVICES, LLC’S OPERATING AND INSTALLATION INSTRUCTIONS. TO THE FULLEST EXTENT
PERMITTED BY LAW, SOUND DEVICES SHALL HAVE NO LIABILITY TO THE END USER OR ANY OTHER PERSON FOR COSTS, EXPENSES,
DIRECT DAMAGES, INCIDENTAL DAMAGES, PUNITIVE DAMAGES, SPECIAL DAMAGES, CONSEQUENTIAL DAMAGES OR OTHER DAMAGES
OF ANY KIND OR NATURE WHATSOEVER ARISING OUT OF OR RELATING TO THE PRODUCTS, THESE TERM/S AND CONDITIONS OR THE
PARTIES’ RELATIONSHIP, INCLUDING, WITHOUT LIMITATION, DAMAGES RESULTING FROM OR RELATED TO THE DELETION OR OTHER
LOSS OF AUDIO OR VIDEO RECORDINGS OR DATA, REDUCED OR DIMINISHED AUDIO OR VIDEO QUALITY OR OTHER SIMILAR AUDIO OR
VIDEO DEFECTS ARISING FROM, RELATED TO OR OTHERWISE ATTRIBUTABLE TO THE PRODUCTS OR THE END USER’S USE OR OPERATION
THEREOF, REGARDLESS OF WHETHER SUCH DAMAGES ARE CLAIMED UNDER CONTRACT, TORT OR ANY OTHER THEORY. “CONSEQUEN-
TIAL DAMAGES” FOR WHICH SOUND DEVICES SHALL NOT BE LIABLE SHALL INCLUDE, WITHOUT LIMITATION, LOST PROFITS, PENALTIES,
DELAY DAMAGES, LIQUIDATED DAMAGES AND OTHER DAMAGES AND LIABILITIES WHICH END USER SHALL BE OBLIGATED TO PAY OR
WHICH END USER OR ANY OTHER PARTY MAY INCUR RELATED TO OR ARISING OUT OF ITS CONTRACTS WITH ITS CUSTOMERS OR OTHER
THIRD PARTIES. NOTWITHSTANDING AND WITHOUT LIMITING THE FOREGOING, IN NO EVENT SHALL SOUND DEVICES BE LIABLE FOR
ANY AMOUNT OF DAMAGES IN EXCESS OF AMOUNTS PAID BY THE END USER FOR THE PRODUCTS AS TO WHICH ANY LIABILITY HAS BEEN
DETERMINED TO EXIST. SOUND DEVICES AND END USER EXPRESSLY AGREE THAT THE PRICE FOR THE PRODUCTS WAS DETERMINED
IN CONSIDERATION OF THE LIMITATION ON LIABILITY AND DAMAGES SET FORTH HEREIN AND SUCH LIMITATION HAS BEEN SPECIFICALLY
BARGAINED FOR AND CONSTITUTES AN AGREED ALLOCATION OF RISK WHICH SHALL SURVIVE THE DETERMINATION OF ANY COURT OF
COMPETENT JURISDICTION THAT ANY REMEDY HEREIN FAILS OF ITS ESSENTIAL PURPOSE.
Trademarks
The “wave” logo and USBPre are registered trademarks, and SpeedDrive, FileSafe, PowerSafe, Wave Agent, and PIX Assist are trademarks
of Sound Devices, LLC.
Mac and OS X are trademarks of Apple Inc., registered in the U.S. and other countries. Windows is a registered trademark of Microsoft
Corporation in the United States and other countries. Gorilla is a registered trademark of Corning Incorporated.
14 15
