Virgin Pulse VP-13 User manual

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INTRODUCTION
Congratulations! You’ve just bought the sexiest cordless phone on the planet. Of course,
we may be biased. But consider this: With an attachable belt clip and headset jack, you
don’t have to pin the phone between your neck and shoulder to have your hands free.
Then again, you may never want to take your hands off of this phone once you see how
good it feels. Imagine, a phone that allows hands-free operation while being awfully fun to
handle. Can you handle it?

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TABLE OF CONTENTS
HEADING ............................................................................................................................................................................................ Page
IMPORTANT FEATURES ............................................................................................................................................................................................................................................................ 4
IMPORTANT SAFETY INSTRUCTIONS .................................................................................................................................................................................................................... 5
EQUIPMENT APPROVAL INFORMATION .............................................................................................................................................................................................................. 8
HEARING AID COMPATIBILITY .......................................................................................................................................................................................................................................... 9
INTERFERENCE INFORMATION ................................................................................................................................................................................................................................... 10
BEFORE YOU BEGIN ...................................................................................................................................................................................................................................................................... 11
TELEPHONE JACK REQUIREMENTS ........................................................................................................................................................................................................................ 12
DIGITAL SECURITY SYSTEM ............................................................................................................................................................................................................................................... 1 2
IMPORTANT INSTALLATION INFORMATION ................................................................................................................................................................................................... 13
INSTALLING THE BATTERY .................................................................................................................................................................................................................................................. 14
INSTALLING THE PHONE ........................................................................................................................................................................................................................................................ 15
PHONE SET UP ..................................................................................................................................................................................................................................................................................... 18
CORDLESS PHONE BASICS ................................................................................................................................................................................................................................................ 20
CALLER ID FEATURES ................................................................................................................................................................................................................................................................ 24
DIGITAL ANSWERING MACHINE ................................................................................................................................................................................................................................... 32
TELEPHONE ANSWERING DEVICE SET-UP .................................................................................................................................................................................................. 34
TELEPHONE ANSWER DEVICE ...................................................................................................................................................................................................................................... 37
HEADSET AND BELT CLIP OPERATION ............................................................................................................................................................................................................... 43
CHANGING THE BATTERY ................................................................................................................................................................................................................................................... 44
GENERAL PRODUCT CARE ................................................................................................................................................................................................................................................. 45
DISPLAY MESSAGES ................................................................................................................................................................................................................................................................... 46
HANDSET SOUND SIGNALS ............................................................................................................................................................................................................................................... 48
TROUBLESHOOTING TIPS ................................................................................................................................................................................................................................................... 49
SERVICE ....................................................................................................................................................................................................................................................................................................... 53
LIMITED WARRANTY .................................................................................................................................................................................................................................................................. 54

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IMPORTANT FEATURES
Your Cordless ID phone stores and displays specific information, provided by your local
telephone company, to subscribers of Caller ID or similar caller identification services.
Your Cordless ID phone enables you to:
• Identify callers before you answer the phone.
• View the time and date of each incoming call.
• Record up to 40 Caller ID numbers sequentially.
• Know who called while you were away.
To get the most from your new phone, we suggest that you take a few minutes right now to
read through this user's guide.
NOTE: In order to use all of the features of this unit, you must subscribe to either the
standard Name/Number Caller ID Service or Caller ID with Call Waiting Service. To know
who is calling while you are on the phone, you must subscribe to Caller ID with Call Waiting
Service.
NOTE: Because cordless phones operate on electricity, you should have at least one
phone in your home that isn’t cordless, in case the power in your home goes out.

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IMPORTANT SAFETY INSTRUCTIONS
Some of the following information may not apply to your particular product; however, when using telephone equipment, basic
safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the
following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
4. Telephones should not be used while you are in a bathtub, shower or pool. Immersion of the telephone or handset in water
could cause an electrical shock.
5. Slots and openings in the cabinet back or bottom are provided for ventilation, to protect it from overheating. These
openings must not be blocked or covered. The openings should never be blocked by placing the product on the bed, sofa,
rug, or other similar surface. This product should not be placed in a built-in installation unless proper ventilation is provided.
6. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of
the type of power supply to your home, consult your dealer or local power company.
7. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons
walking on it.
8. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
9. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or
short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.
10. To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified serviceman when service or
repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect re-
assembly can cause electric shock when the telephone equipment is subsequently used.
11. Do not expose the product to extreme temperatures such as areas near a hot radiator or stove or in a hot car.
12. Do not place lighted candles, cigarettes, cigars, etc., on the telephone.
13. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network
interface.
14. Never install or modify telephone wiring during a lightning storm.
15. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

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16. Use caution when installing or modifying telephone lines to prevent electrical shock and/or fire.
17. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If the product has been exposed to rain or water.
C. If the product does not operate normally by following the operating instructions.
D. If the product’s cabinet has been damaged.
E. If the product exhibits a distinct change in performance.
18. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric
shock from lightning.
19. Do not use the telephone to report a gas leak in the vicinity of the leak.
20. Do not place this product on an unstable cart, stand or table. The product may fall, causing serious damage to the product.
IF YOUR PRODUCT UTILIZES BATTERIES, THE FOLLOWING ADDITIONAL
PRECAUTIONS SHOULD BE OBSERVED:
Risk of explosion if battery is replaced by an incorrect type.
1. Risk of explosion if battery is replaced by an incorrect type, use only the type and size battery(ies) specified in the user
manual: GPI International Ltd. 3.6V 600mA NI-MH GP60AAAH3BMJ.
2. Do not dispose of the battery(ies) in fire. They may explode. Check with local codes for possible special disposal
instructions.
3. Do not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause damage to the eyes or skin. It
may be toxic if swallowed.
4. Exercise care in handling battery(ies) in order not to short out the battery(ies) with conducting materials such as rings,
bracelets, and keys. The battery(ies) or conductor may overheat and cause burns.
5. Do not attempt to recharge the battery(ies) provided with or identified for use with this product that are not intended to be
charged. The battery(ies) may leak corrosive electrolyte or explode.
6. Do not attempt to recharge the battery(ies) provided with or identified for use with this product by heating them. Sudden
release of the battery(ies) electrolyte may occur causing burns or irritation to eyes or skin.

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7. When replacing battery(ies), all batteries should be replaced at the same time. Mixing fresh and discharged batteries could
increase internal cell pressure and rupture the discharged battery(ies). (Applies to products employing more than one
separately replaceable primary battery.)
8. When inserting battery(ies) into this product, the proper polarity or direction must be observed. Reverse insertion of
battery(ies) can cause damage that may result in leakage or explosion.
9. Remove battery(ies) from this product if storing over 30 days because the battery(ies) could leak and damage the product.
10. Discard “dead” battery(ies) as soon as possible since “dead” batteries are more likely to leak in a product.
11. Do not store this product, or the battery(ies) provided with or identified for use with this product, in high-temperature areas.
Batteries that are stored in a freezer or refrigerator for the purpose of extending shelf life should be protected from
condensation during storage and defrosting. Batteries should be stabilized at room temperature prior to use after cold
storage.
12. If your product uses rechargeable battery(ies), charge the battery(ies) only in accordance with the instructions and limitation
specified in the User Manual.
SAVE THESE INSTRUCTIONS

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Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with
parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by
ACTA.
1. Notification to the Local Telephone Company
On the bottom of this equipment is a label indicating, among other information, the US number and Ringer Equivalence
Number (REN) for the equipment. You must, upon request, provide this information to your telephone company.
The REN is useful in determining the number of devices you may connect to your telephone line and still have all of these
devices ring when your telephone number is called. In most (but not all) areas, the sum of the RENs of all devices
connected to one line should not exceed 5. To be certain of the number of devices you may connect to your line as
determined by the REN, you should contact your local telephone company.
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the
applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is
provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See
installation instructions for details.
Notes
This equipment may not be used on coin service provided by the telephone company.
• Party lines are subject to state tariffs, and therefore, you may not be able to use your own telephone equipment if you
are on a party line. Check with your local telephone company.
• Notice must be given to the telephone company upon permanent disconnection of your telephone from your line.
• If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this product
does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your
telephone company or a qualified installer.
2. Rights of the Telephone Company
Should your equipment cause trouble on your line which may harm the telephone network, the telephone company shall,
where practicable, notify you that temporary discontinuance of service may be required. Where prior notice is not practicable
and the circumstances warrant such action, the telephone company may temporarily discontinue service immediately. In
case of such temporary discontinuance, the telephone company must: (1) promptly notify you of such temporary
discontinuance; (2) afford you the opportunity to correct the situation; and (3) inform you of your right to bring a
complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations.
EQUIPMENT APPROVAL INFORMATION

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The telephone company may make changes in its communications facilities, equipment, operations or procedures where
such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations. If these
changes are expected to affect the use or performance of your telephone equipment, the telephone company must give
you adequate notice, in writing, to allow you to maintain uninterrupted service.
This product meets the applicable Industry Canada technical specifications.
HEARING AID COMPATIBILITY
This telephone system meets FCC standards for Hearing Aid Compatibility.
US Number is located on the bottom of the base unit
REN NUMBER IS LOCATED ON THE BOTTOM OF THE BASE UNIT.
CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed.
Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference.

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This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not
cause harmful interference; and (2) This device must accept any interference received, including interference that may cause
undesired operation.
Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is “receiving” the interference).
• Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna.
• Connect the telecommunications equipment into an outlet on a circuit different from that to which the receiving antenna is
connected.
If these measures do not eliminate the interference, please consult your dealer or an experienced radio/television technician for
additional suggestions. Also, the Federal Communications Commission has prepared a helpful booklet, “How To Identify and
Resolve Radio/TV Interference Problems.” This booklet is available from the U.S. Government Printing Office, Washington, D.C.
20402. Please specify stock number 004-000-00345-4 when ordering copies.
INTERFERENCE INFORMATION

Parts Checklist
Your package includes these items:
BEFORE YOU BEGIN
111.877.4VPULSE or www.virginpulse.com
Base Unit Handset Belt Clip Wall Mount
Bracket
Battery Line Cord AC AdaptorProduct Manual/
Quick Start Guide/
Warranty Card

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Telephone Jack Requirements
To use this phone, you need an RJ11C type modular telephone jack, which might look like the
one pictured here, installed in your home. If you don’t have a modular jack, call your local
phone company to find out how to get one installed.
Digital Security System
Your cordless phone uses a digital security system to provide protection against false
ringing, unauthorized access, and charges to your phone line.
When you place the handset in the base, the unit verifies its security code. After a power
outage or battery replacement, you should place the handset in the base for the code.
Wall Plate
Modular
telephone
line jack

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• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically designed for
wet locations.
• Never touch uninsulated telephone wires or terminals, unless the telephone line has
been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
• Temporarily disconnect any equipment connected to the phone such as faxes, other
phones, or modems.
INSTALLATION NOTE: Some cordless telephones operate at frequencies that may
cause interference to nearby TVs, microwave ovens, and VCRs. To minimize or prevent
such interference, the base of the cordless telephone should not be placed near or on top
of a TV, microwave ovens, or VCR. If such interference continues, move the cordless
telephone farther away from these appliances.
Certain other communications devices may also use the 2.4 GHz frequency for
communication, and, if not properly set, these devices may interfere with each other and/or
your new telephone. If you are concerned with interference, please refer to the owner’s
manual for these devices on how to properly set channels to avoid interference. Typical
devices that may use the 2.4 GHz frequency for communication include wireless audio/
video senders, wireless computer networks, multi-handset cordless telephone systems,
and some long-range cordless telephone systems.
IMPORTANT INSTALLATION INFORMATION

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Battery jack
Battery plug
1. Remove the battery compartment door on the handset. Push down on top of door and
slide out.
2. Insert the battery pack, and connect the battery plug into the jack inside the
compartment.
3. Put the battery compartment door back on and set the handset aside.
INSTALLING THE BATTERY
Push down
Slide out

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Your telephone should be placed on a level surface such as a desk or table top, or you can
mount it on a wall. A wall mounting bracket is packaged with your phone.
( NOTE: For desktop charging only, the handset may be charged facing up or down. )
Connecting to the Telephone and Power Lines
• Plug one end of the telephone line cord into the jack marked TEL LINE on the back of
the base and the other end into a modular wall phone jack.
• Set the RINGER switch (on the handset) to ON, and place the handset in the cradle on
the base.
(NOTE: The phone is shipped from the manufacturer in tone dialing mode. )
INSTALLING THE PHONE

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Connecting the AC (Electrical) Power
• Plug the power supply cord into the power jack on the back of the base and the other
end into an electrical outlet. The charge/in use indicator turns on to when the handset is
placed on the base cradle.
• Place the handset in the charge cradle on the base.
Allow the phone to charge for 12 hours prior to first use. If you don’t properly charge the
phone, battery performance will be compromised.
CAUTION: Use only the power supply that came with this unit. Using other power
supplies may damage the unit.

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Wall Mounting
(NOTE: For best results, before you hang the phone on the wall, charge the phone on a
flat surface. )
1. Connect the power and phone cords to the base unit. Make sure to feed the phone cord
through the rectangular opening in wall mount.
2. Turn the base over.
3. Attach the wall mounting bracket by first inserting the tabs on the open edge of the
bracket into the slots on the lower portion of the bottom of the base. Then push down
and snap the bracket into place.
4. Slip the mounting holes (on the back of the base and bracket) over the wall plate
posts and slide the unit down into place. (Wall plate not included.)
(NOTE: If desired, gather the extra telephone line and power supply cord together, fasten
with a wire tie, and store inside the wall mounting bracket. )

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There are five programmable menus available: Language, Area Code, Ringer Tone, Tone/
Pulse Dialing, and Default Setting.
Language Setting Selection
1. Press the flash/program button until “1 ENG 2 FRA 3 ESP” shows in the
display (1 ENG = English, 2 FRA = French, 3 ESP = Spanish). “ 1 ENG ” is the default setting.
2. Use the cid/vol UP or DOWN button or the handset number pad to move the
arrow to your selection.
3. Press flash/program to store selection.
Area Code Selection
1. Press the flash/program button until “AREA CODE - - -” shows in the display. “- - -” is
the default setting.
2. Use the handset number pad to enter your three digit area code.
NOTE: If you make a mistake, press the channel/delete button to erase the wrong area
code and repeat step 2.
3. Press flash/program to store selection.
Ringer Tone Selection
There are six ringer tones available for your selection.
1. Press the flash/program button until “RINGER TONE” shows in the display. “1” is
the default setting.
2. Use the cid/vol UP or DOWN button or the handset number pad to move the
arrow between 1, 2, 3, 4, 5 and 6 to select the desired ring tone.
PHONE SET UP

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3. Press flash/program to store selection.
Tone/Pulse Dialing Selection
1. Press the flash/program button until “ 1 TONE 2 PULSE” shows in the display.
“ 1 TONE” is the default setting.
2. Use the cid/vol UP or DOWN button or the handset number pad to move the
arrow to “1 TONE” or “2 PULSE”.
3. Press flash/program to store selection.
Default Setting Selection (Reset)
1. Press the flash/program button until “DEFAULT” shows in the display. “1 NO” is the
default setting.
2. Use the cid/vol UP or DOWN button or the handset number pad to move the
arrow to “1 NO” or “2 YES”. “2 YES” will restore or reset the phone to original factory
settings.
3. Press flash/program to select. You will hear a confirmation tone.

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CORDLESS PHONE BASICS
BASE UNIT
PHONE