Virgin MF920A User manual

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MF920A
4G WI-FI HOTSPOT
USER MANUAL

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CHECK YOUR SYSTEM REQUIREMENTS
Your 4G Wi-Fi hotspot will connect to any device that supports Wi-Fi, 802.11 b/g/n
A web browser is required to log in to your Wi-Fi hotspot if you wish to make any
configuration changes.
USB driverless connection is also supported for Windows, MAC and LINUX
operating systems:
•Windows 10, 8 (not including RT) / 7 / XP / Vista
•MAC OS X 10.5.11 and above
•Linux
Using the USB connection requires administrator rights to install and run the
software.
We suggest you switch off your anti-virus software before connecting the hotspot
- In some cases protection software can prevent automatic installation.
It is possible to start the installation process manually by clicking the Autorun icon
when it appears.

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GET TO KNOW YOUR 4G WI-FI HOTSPOT

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INSERT YOUR SIM CARD
1. Open the SIM tray cover to access the SIM slot and the Reset button.
2. Insert your SIM card carefully as shown:
3. Close the SIM tray cover.
4. You are now ready to power up your device and you’ll be on-line in no time.
IMPORTANT
This device supports a standard SIM or 2FF size.
Do not insert a micro SIM (3FF) or use a micro to mini SIM adaptor.
Use of 3rd party adaptors or non approved SIM card can damage your device.
Physical damage to the SIM card slot is not covered by warranty and will make
your device unusable.
TIPS
Remember to keep your plastic SIM card holder. It has a record of your SIM card
which you should keep handy.
If you cannot connect via Wi-Fi because you have lost, changed or forgotten your
password please connect your device to a computer and log in via the web User
Interface (192.168.0.1). See USB Installation for Tethered Connection.

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POWER UP YOUR 4G WI-FI HOTSPOT
Press and hold the Power key for 3-4 seconds until the lights flash.
The LED’s flash in sequence to indicate the start up condition. During this
sequence the device functions are not available.
The Wi-Fi hotspot will be available after about 20 seconds.
Note: If you insert the charger with the device off, or the battery is flat, you can
only power up the device after about 20 seconds when the start up sequence is
complete.
Check the condition of your Wi-Fi hotspot as shown by the LED indicators.
LED INDICATORS
On, battery is low (<23%).
Flashing, battery is discharged, (< 12 %).
On, battery is OK (>23 %).
Flashing, battery is charging.
On, WPS is enabled, available for 2 minutes.
Flashing, Wi-Fi is On.
Off, Wi-Fi is off.
A new message has arrived. Check the web UI to read.
Not registered on the network.
No SIM, invalid SIM, PIN or PUK locked.
On, device is registered on 2G/3G,
Flashing, device is connected to 2G/3G.
Device is registered on 4G
Flashing, device is connected to 4G
During periods of inactivity it is normal for the LED’s to go out to preserve battery
life. Press the power key briefly to confirm the device status if required.
CONNECT DEVICES BY WI-FI
Your 4G Wi-Fi hotspot can connect up to five devices via Wi-Fi providing internet
access for all your devices on the go.
•On the devices you wish to connect make sure Wi-Fi is switched on, then search
for Wi-Fi devices.
•The Wi-Fi hotspot will show up as Virgin Mobile 4G_xxxxxx, click on this device
to connect.

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•Consult your SSID sticker and enter the default Wi-Fi key which is case sensitive.
Any letters entered must be in upper case (capitals).
Connection example for Windows 7 computer:
1. On your task bar, next to the clock, click on the Network Interface icon
2. Click on the Wireless device Virgin Mobile 4G_xxxxxx
3. Enter the password exactly as shown on your SSID sticker observing the correct
case for all letters
4. With Connect Automatically enabled your computer will remember the
password and connect to your Wi-Fi device when it is on and in range.
TIP
It is also possible to connect via USB connection. See later for details.
QUICK REFERENCES
Browser home page
http://192.168.0.1
Administrator login
admin
Default SSID
Virgin Mobile 4G_xxxxxx
Supplied on your SSID Sticker on the device and a spare
sticker in the box.
Default Wi-Fi Key
10 characters which are case sensitive.
Supplied on your SSID Sticker.
Restore defaults
From the powered up state:
Open the back cover and use a toothpick, paperclip or
other suitable device to press and hold the “Reset” button
for 5 seconds.
All passwords and settings will be restored to defaults
and the hotspot will reboot.
Use the default credentials on your SSID sticker to log
back onto your device or log in via the USB connection if
you do not know your password.

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LOGIN TO THE USER INTERFACE
Open a browser and go to http://192.168.0.1 to access the hotspot home page.
The default login password is ‘admin’

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HOTSPOT HOMEPAGE OVERVIEW

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STATUS INDICATORS
Tip use your mouse to hover over the icons to see a brief description for each icon.
CONNECTED DEVICES
•Click on 1. Access Devices to see the list of devices connected to your hotspot.
CONNECTION SETTINGS
•Click on 2. (Network) Settings to view or configure your Network settings.
•Note to make any changes you need to disconnect first.
•Click on the On / Off switch to switch off your Network data connection

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CONNECTION MODE
•The default state is to automatically connect to the network. If you wish to
change this behaviour, first disconnect from the network by selecting Off on the
device overview page then set Manual and press Apply to save your changes.
•Enable Roaming if you wish to use the device overseas. (High data charges will
apply, check with your carrier)
NETWORK SELECTION
•Network Selection is set to Automatic. You can choose to lock to preferred
network technologies such as 4G, 3G or 2G only.
•Press the Disconnect button to change this setting if required.
•If you make any changes, press Apply to save your changes

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APN
•Disconnect the modem using the LTE/3G switch button on the home page.
•Then go to Settings > APN
•In Auto mode the device will provision the correct APN based on your SIM card
and service provider.
•Select Manual to add a new APN
•Press Add New to create a new APN
•Add the Profile Name, eg Virgin
•Enter the correct APN details eg virginbroadband
•Press Save to save your new APN
•Press the Profile drop down box
•Select the new APN profile
•Click on ‘Set as default’ to set the new APN as your preferred setting
•Press the Help icon to get in context tips.
•Normally there is no need to change these settings unless you change service
provider.
•The Wi-Fi hotspot is locked to Virgin. If you use a SIM card from another
provider you may not be able to connect to the network.
•Consult your new carrier to obtain alternate APN details for your device.

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WI-FI SETTINGS
•Click on 2. Wi-Fi Settings to change the Wi-Fi Settings:
•WiFi Switch can be used to turn the Wi-Fi On or Off. Default is On.
•The SSID is the Wi-Fi name that is broadcast that represents your device:
•You can change the SSID to something more memorable or personal
•Uncheck Broadcast SSID to hide the SSID broadcast so unknown users will not
even see your network
•You can change the security settings and password to suit your own preferences
•You can set the number of available connections between 1 and 10. The default
setting for 5 users is to improve battery life and Wi-Fi data throughput.
•Press Apply to save your changes

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ADVANCED SETTINGS > POWER SAVE
•You can change the Wi-Fi settings to suit your personal choices or for specific
requirements of your attached devices.
•Wi-Fi coverage has three different range settings to suit your needs or to
preserve battery power.
•Wi-Fi Sleep will only engage when there is no data traffic. You can select No
Sleep to keep the Wi-Fi always on (consumes more power)
•Press Apply to save your changes

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ADVANCED SETTINGS > ROUTER
ADVANCED SETTINGS > FIREWALL
FIREWALL > PORT FILTERING
•Select Enable to turn on the Port Filtering settings
•You can apply filters based on MAC Address, Source IP Address, Destination IP
Address and select the action to drop or accept the packets.
•Firewall settings are for advanced users and network administrators.

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FIREWALL > PORT FORWARDING
•Select Enable to turn on the port forwarding settings.
•Port forwarding can be used to allow a specific external server or computer
access to devices located on your LAN side or to translate a specific incoming
port into a different destination port.
•The destination port and address is on your local LAN side.
•Typical applications will be for multi party gaming, requiring specific control and
communications channels between the remote server and the local machine.
•Firewall settings are for advanced users and network administrators.
•Press the Help icon to get in context tips.
FIREWALL > SYSTEM SECURITY
•Enable or Disable Remote Management (via WAN) and PING
•Firewall settings are for advanced users and network administrators.
FIREWALL > UPNP
•Universal Plug and Play is a set of networking protocols that permits networked
devices, such as personal computers, printers, Internet gateways, Wi-Fi access
points and mobile devices to seamlessly discover each other's presence on the
network and establish functional network services for data sharing,
communications, and entertainment.
•UPnP is enabled by default on the LAN side (local) but if you require extra
security you should disable this setting.
•UPnP is not enabled on the WAN (Network) side.
•Firewall settings are for advanced users and network administrators.
FIREWALL > DMZ
•Enable the DMZ Setting to open up all ports from the WAN side (mobile network)
to the LAN side for this particular allocated IP address.
•It is advisable to set a Static IP address for this device outside of the DHCP range
eg 192.168.0.20

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ADVANCED SETTINGS > UPDATE
ADVANCED SETTINGS > OTHERS
•Press Restart Device to reboot your system.
•Press Reset Factory Settings to restore your device to factory defaults. This will
reset your SSID and Password to the default state.
•TIP If you cannot connect via Wi-Fi because you have lost, changed or forgotten
your password please connect your device to a computer and log in via the web
User Interface (192.168.0.1)

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PIN MANAGEMENT:
•Switch off the Network Connection on the home page to change the PIN settings
if required.
•Enter your current SIM PIN code to change or disable the PIN.
•If you make any changes, press Apply to save the change.
•If you enter the incorrect PIN code three times in succession you will lock your
SIM card.
•Contact your service provider to obtain your PUK code.
USB INSTALLATION FOR TETHERED CONNECTION
TIP If you cannot connect via Wi-Fi because you have lost, changed or forgotten
your password please connect your device to a computer and log in via the web
User Interface (192.168.0.1)
You can also connect to your Wi-Fi hotspot using the USB lead provided.
•The installation software is pre-loaded on your device.
•Simply insert the Wi-Fi hotspot into your computer and follow the instructions
on-screen.

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Example shown for Windows operating system.
1. Click on ‘Open folder…’ 2. Double click Autorun.exe
3. The installation will create a short-cut on your desktop and open your browser
at the device homepage.
USB INSTALLATION NOTES
•The installation will create a new shortcut on your desktop and a new program
listing under Start-Programs
•Follow ZTE Australia on Facebook to get one on one support.
•If you have problems with the installation please contact your supplier or see
our website, ztemobiles.com.au for more assistance and FAQ’s or call our hotline
on 1300 789 475 available between 9am and 5pm AEST.
•If you can’t connect to the internet check your SIM card is inserted correctly,
contact your service provider and check your account is active.
•To uninstall the application:
Windows users: Programs > Virgin Mobile 4G > Uninstall
MAC Users:
•Double click the CD Drive Virgin Mobile 4G on the desktop to install the
software.
•To uninstall, go to Applications and run Uninstall Virgin Mobile 4G

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HELP
•Click Help button to access this full user guide
•Click the Help icon to see in context help
•Go to ztemobiles.com.au for product and warranty support
USING EXTERNAL ANTENNA(S)
Your 4G Wi-Fi hotspot has two external antenna ports for 4G LTE MiMo (Multiple
input, Multiple output) Networks. Network signal and data rates can be improved
by connecting a dual (2x2) antenna.
If you are using a single antenna then connect to the Main antenna port at the top
of the device.
The antenna connection is TS9 and dual and single antennas are available on line
or from major retailers.
Important Note: Always take care when connecting an external antenna or patch
lead.
Using incorrect connectors may damage your device.
Do not trip over or pull harshly on the antenna cable which may damage the
antenna port connector.
Physical damage to the antenna ports is not covered by warranty and may
permanently damage your device.
NOTES FOR BATTERY CHARGING
The internal battery will last up to four hours in normal use but this is dependant
on many factors such as network signal strength, number of users connected and
the amount of data being transferred.
Battery time will reduce when the network signal is low, many Wi-Fi users are
connected or users are engaged in continuous data downloads or uploads (ie
streaming video, audio or FTP traffic).
It is normal for the device to get hot when the network signal is low and users are
engaged in continuous data traffic.
If the device temperature exceeds 45C then the battery will not be charged. This is
a safety feature required for Lithium-ion batteries.
In these cases it is possible for the battery to discharge, even though the device is
connected to the charger.

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TROUBLESHOOTING
If you have any problems with your connection or Wi-Fi hotspot please consult the
manual and check this section.
If the problem still exists contact your service provider or check our website for
more details at ztemobiles.com.au
Problem
Possible Causes
Suggested Solution
I cannot connect via
Wi-Fi
Security settings, password
has been changed.
Check the security settings SSID
and Password shown on your
Security Card.
If the password has been
changed reset the hotspot to
factory defaults:
1. With the device switched on
open the back cover and locate
the reset button on the left hand
side.
2. Using a blunt item such as a
pencil, tooth pick or paperclip
press and hold the “Reset”
button for 5 seconds.
3. The LEDs will flash and the
device will re-boot to factory
default settings.
The user interface
doesn’t start after
the Wi-Fi hotspot is
plugged in.
PC configuration is not
correct.
(No autorun)
Start the program manually by
going Start > Program Files or
use the shortcut on the desktop.
The Wi-Fi hotspot
has no signal.
SIM Card is locked
You have no
network coverage.
Try moving location until you get
good reception.
SIM card requires a PIN or
PUK number.
Contact your service provider to
obtain the PIN or PUK key. Enter
your PIN or PUK via the web
interface (192.168.0.1 in a
browser)
Data connection
failed.
You have no
network coverage.
Try moving location until you get
good reception.