Visel Italiana QS-RETAILBOX PRO User manual

QS-RETAILBOX
PRO
Standalone server box for Queue Management up to two services with
Visel Cloud Digital Signage
User Manual for
device
management

Visel, 2000 QS-Retailbox Pro | User's Guide
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QS-RETAILBOX PRO
Standalone server box for shift numbering up to two
services with Visel Cloud Digital Signage
Device Management User's Guide
Overview
Product description and context
QS-RETAILBOX PRO is a box with Android operating system that allows you to view, suitably
connected in HDMI to a monitor, the history of the shift numbering related to each existing service. In
addition to queue management, you can view a media playlist, enriched by weather forecasts and
RSS news headlines.
Operation
This product requires a monitor, TV or device that has an HDMI input and possibly speakers to play
audio and if the Internet is available it is able to show weather forecasts and/or news of the last hour
via RSS FEED. This product represents the evolution of the classic Q-Retail and comes in a totally
redesigned guise with interesting new features aimed at capturing the attention of waiting customers.
Figure 1 –Qs-RETAILBOX PRO main screen.

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Main features
QS-RETAILBOX PRO differs from the previous model (Q-Retail) in many aspects that concern not
only graphic layout but also operation. In the table below, you can compare the differences between
the two models:
Features
Q-Retail PRO
Q-Retail
Device name
Customer logo
Visel Cloud Compatibility
Count up to two services
MASTER / SLAVE mode
Sound and flashes last call
Last call zoom
Customize shift label color
Local media playlist
Geolocation of the weather with extended forecasts
Feed bar
Narrator
List and audio-message range
Pre-locution of the shift number
Post-lotion of shift number
Vocal Composer

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First Installation
Unpackaging
The installation of QS-RETAILBOX PRO consists of a few simple steps:
•Remove the box from the package and insert the batteries into the supplied remote control
•Connect the box to the power supply
•Connect the network cable
•Connect the monitor's HDMI cable
•Tune the monitor to your chosen HDMI source
•Wait for the system to load
After initialization, the main screen shown in Figure 1will appear on the monitor.
These operations are common for every QS-RETAILBOX PRO installed.
System configuration
Visel Sync (Configurator)
Visel Sync is the tool needed to configure this product. It consists of a PC-compatible application
with a Windows XP operating system or higher. Visel recommends that you install Visel Sync only
on your administrator's PC to prevent non-professionals from tampering with your system
configuration.
•Download Visel Sync from this link: http://www.visel.it/it/download
•Install and launch the application
•Click on the magnifying glass to start searching
QS-RETAILBOX PRO
QS-RETAILBOX PRO needs a static IP address on the network.
To configure a static IP, follow these steps:
•Connect a USB mouse to the box
•Press the right mouse button to exit the active application
•Go to the system settings and the " Network " section set network parameters.
•Exit the settings and go to the main menu to launch the Q-LCD application
If QS-RETAILBOX PRO is configured correctly, it will be possible to manage its settings through the
Visel Sync application.

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Select QS-RETAILBOX PRO and press the "Settings" button depicted with sliders
Figures 2 –Visel Sync: Device Search

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General
Property
Description
Device name
Allows you to name the device so you can quickly recognize it when searching
Customer
logo
Inserts a custom logo that will be placed above the media playlist
Network and Cloud
Property
Description
Visel Cloud
Enables the Visel Cloud platform for remote media management. For
information about Visel Cloud contact our sales department.
Visel Cloud
User
Set profile username linked to Visel Cloud subscription
Visel Cloud
Password
Set the password for the profile linked to the Visel Cloud subscription

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Queue management
Property
Description
Last call zoom
Let’s you present the latest zoomed-in call to get the attention of waiting users
better
Call sound
Sets the sound type for the shift number call. Press the wrench to change the
value.
Intermittency
cycles
Sets the number of animated flashes for the shift number call
How it works
Specifies how MASTER or SLAVE works. With SLAVE mode it will be possible
to clone the numbering of the MASTER display.
Services
Configures services to manage shift numbering, enable, name, color and count
from-to. In the presence of only one service, the display will act as the history of
the last two calls.
Shift label
Inserts text that will appear in the right history in each call, above the shift
number.
Turn label
color
Specifies the background color of the shift label

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Digital Signage
Property
Description
Media playlist
Allows you to program a media playlist. By clicking on the wrench you will be
able to access the multimedia content configuration panel.
Feed bar
Sets the list of RSS sources or custom texts to show in the bottom bar of the
display. Press the wrench to access the secondary feeds window.
City of
Weather
Specifies a location for the weather forecast. Click on the wrench to search for
your city and set it up.
Warning: In the presence of the active Visel Cloud account, the local media playlist will
be disabled and the media files of the remote playlist will be played. For more
information about Visel Cloud, we recommend that you contact our sales department. If
you have a Visel Cloud license, please consult the platform's technical manual.

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Managing your local media playlist
Property
Description
"+" button
Adds a new media source using local files.
"Pencil"
button
Edits a source that is already in the list and its playback properties.
"X" button
Deletes a source from the list.
"Up Arrow"
button
Moves a source to the beginning of playback
"Down Arrow"
button
Moves a source towards the end of playback.

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Source properties
Property
Description
file
Chooses the location of the file that will be transferred to the device.
Descriptive
title
Choose a title for the source to make it easier to identify within the playlist.
Enabling
Enables or disables source playback.
Period of
activity
Enables source playback within a period of time.
Playback
options
Allows you to change, where allowed, the time of stay and the volume of the
source.
Background
audio track
Specifies a background audio track if the source is an image.

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Voice assistant
Property
Description
Narrator
Enables/disables narrator. Click the wrench to enable/disable.
Audio-message
list
Inserts a playlist of voice messages, spoken at regular intervals of time.
Click on the wrench to access the audio-message panel.
Audio-message
interval
Customizes the time frame for audio messages. Click on the wrench to
change this time.
Vocal composer
Composes the phrase by inserting the elements that make up the ticket.
Press the wrench to change the phrase items.
Alternative voices
This product takes advantage of the features of Google's pre-installed text-to-speech engine. If the
voice used is not to your liking you can install a different text-to-speech engine directly from Google
Play (the Android digital store) upon the addition of a Google account on the BOX. To add a Google
account, insert a mouse (or use the supplied remote control) and navigate to Settings -> Accounts
and then add your Google account. Among the text-to-speech engines on the market, Visel
recommends Vocalizer TTS which provides voices in many more languages than the basic one.
Each item can be purchased directly from the store or within the app itself at the price of about €
4.00 each. To enable an alternative text-to-speech engine, simply go to Settings -> Language and
Input -> Text-to-speech output and enable the alternative engine.
For more information about TTS Vocalizers, visit this link:
https://play.google.com/store/apps/details?id=es.codefactory.vocalizertts&hl=en_US

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Troubleshooting
I cannot find QS-RETAILBOX PRO with Visel Sync
Verify that QS-RETAILBOX PRO and the PC on which you are running Visel Sync are connected to
the same network. If so, check your network for firewalls.
Visel Sync does not apply changes
Try starting Visel Sync with Administrator rights
QS-RETAILBOX PRO does not display calls
Verify that you have entered the correct IP address of the Queue Manager in the QS-RETAILBOX
PRO configuration panel in Visel Sync.
QS-RETAILBOX PRO does not show weather forecasts or
RSS news
Verify that QS-RETAILBOX PRO is connected to the internet.
If other types of problems arise, we recommend that you contact our telephone support.
Visel Italiana Srl
Via Maira snc
04100 Latina (LT)
Tel: [phone]
Email: [e-mail]
Document drawn up on12/11/2020