Visual Land Prestige Elite 10QH User manual

Safety Information
Important safety instructions
The battery is not intended to be replaced by the consumer. If you believe the
battery is damaged or needs to be replaced, contact Visual Land customer
support for inspection and/or replacement.
Do not let the battery come in contact with liquids.
Do not place your device near a heat source or leave it in your car in high
temperatures.
Do not dispose of the battery in a fire.
Avoid dropping device.
Never use any charger or battery that is damaged in any way. Use only the
provided charger which is specifically designed for your device.
Do not use if screen is cracked or broken as this could cause injury to you.
Please note that a touch screen responds best to a light touch from the pad of
your finger or a non-metallic, no sharp stylus. Using excessive force or hard or
sharp objects when pressing on the touch screen may damage the tempered glass
surface and void the warranty.
Do not set the volume at its highest levels when using headphones. Prolonged
exposure to loud noise could damage your hearing.
FCC Compliance Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
Note: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment to an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this product not authorized by Apple could void the
electromagnetic compatibility (EMC) and wireless compliance and negate your
authority to operate the product.
This product has demonstrated EMC compliance under conditions that included the use
of compliant peripheral devices and shielded cables between system components. It is
important that you use compliant peripheral devices and shielded cables between
system components to reduce the possibility of causing interference to radios, tel
Radiation Exposure Statement
The device has been evaluated to meet general RF exposure requirement. The device
can be used in portable exposure condition without restriction.evisions, and other
electronic devices.
Charging Your Device
To charge your tablet, plug the included USB charging cable
into the tablet’s charging port and connect to a power outlet.
Note that the connector should insert easily. Forcing the
connector into the port may cause damage to your device.
If your tablet is powered off, a charging icon
will appear on your screen.
If your tablet is powered on, the battery
icon in the top right corner of your screen
will change to indicate that your tablet is
charging
If you do not see a charging icon or indicator change, check to
make sure the cable is firmly connected on all ends and that
your power source is functioning properly.
Charging your tablet for two hours prior to initial use will
assure the best experience.
When your battery is low, the battery icon
will display an exclamation point. We
recommend connecting to a power source as
soon as possible and saving any files you are
working on.
For your safety, we recommend that you disconnect your
tablet from the power source once it is fully charged and that
you refrain from charging it overnight. Always allow your
tablet to charge in a well ventilated area, and do not cover it
with anything that may restrict air flow such as a blanket or
pillow. If your tablet becomes abnormally hot, disconnect it
from the power source and contact customer support. See
page 1 of this guide for all our contact options.
For safety and compatibility reasons, we recommend using
only Visual Land chargers. Replacement chargers can be
purchased by visiting:www.visual-land.com/accessories
Setup
These steps are designed to supplement on-screen
instructions from the Setup Wizard.
To power on your tablet, press and hold the power button for
2-5 seconds. Note that your tablet may take several minutes
to boot.
When your tablet is finished booting, the Setup Wizard will
begin. Swipe up and down on the menu to select your
preferred language. When you are finished selecting, tap the
"Get Started" button to continue. Languages can be changed
later in the settings menu.
To connect to the internet, tap your preferred WiFi network.
If you do not know the name of your network, check your
wireless router or contact your internet service provider.
Some networks may require a password to connect. If you do
not know your home network password, contact your
internet service provider.
If you receive an "Authentication problem" notice, you may
have entered your password incorrectly. Most passwords are
case-sensitive. Check the "show password" box to see your
password as you type.
Once you are connected to the internet, you'll have the
option to load your current setup from an existing Android™
device. You can follow the on-screen instructions or skip this
step.
Next you'll be asked to login to your Google™ account or
create a new one. This will allow for seamless use of Google™
apps and easy access to the Play Store. If you do not
remember your Google™ username or password, visit:
www.Google.com/accounts/recovery
Setup (cont.)
Once you are signed into your Google™ account, you'll have
the option to participate in Google™ services. You can decline
certain aspects by unchecking your preferred boxes. Tap the
"Privacy Policy" link to learn more about how Google™
services uses your data.
Next you'll have the option to enter payment information for
easy purchases in the Play Store. Purchases are safe and
secure, and you will only be charged if you make a purchase.
You can choose a payment method or select "No thanks" to
skip.
You can add an alternative email account to your device or
you can choose to skip this step.
If you have another Android™ device associated with your
Google™ account, you can follow the on-screen instructions
to restore your current setup, or select "setup as a new
device" to skip.
Finally, you'll have the option to participate in Google™ Now.
Tap "Learn more" to read about all its features.
When the Setup Wizard is complete, the home screen will
load.
Power
2
3
4

Troubleshooting and Resources
Many issues can be resolved by performing a soft reset of
your device. Insert a safety pin, paper clip, or earring into the
reset hole located just above the charging port. You should
feel the reset button click. Your tablet will begin resetting.
This will take a few minutes to complete.
Some issues may require a factory reset. This process will
erase all of your stored apps, documents, photos, and
information. Please make sure to backup any files you would
like to save prior to initiating a reset. To reset, tap all apps
settings backup and reset factory data reset
erase everything. This process will take several minutes
to complete.
If your problem persists after the factory reset, contact
customer support for further assistance. You can reach
support by emailing us at: [e-mail].
This product comes with a limited manufacturer warranty. To
view the full warranty terms and conditions, refer to the
'Limited Warranty' section or visit www.visual-land.com
Visit www.visual-land.com for more information
Limited Warranty
LIMITED ONE (1) YEAR WARRANTY - VISUAL LAND TABLET
HOW CONSUMER LAW RELATES TO THIS WARRANTY
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY
FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, VISUAL
LAND DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT
MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR
RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.
WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND
IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY,
EXPRESS OR IMPLIED. VISUAL LAND DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING
WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR
AS SUCH WARRANTIES CANNOT BE DISCLAIMED, VISUAL LAND LIMITS THE DURATION AND REMEDIES OF
SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT VISUAL LAND'S OPTION, THE
REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO
NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE
LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.
WHAT IS COVERED BY THIS WARRANTY?
Visual Land warrants the Visual Land-branded hardware product and accessories contained in the original
packaging (“Visual Land Product”) against defects in materials and workmanship when used normally in
accordance with Visual Land's published guidelines for a period of ONE (1) YEAR from the date of original
retail purchase by the end-user purchaser ("Warranty Period"). Visual Land’s published guidelines include
but are not limited to information contained in technical specifications, user manuals and service
communications.
WHAT IS NOT COVERED BY THIS WARRANTY?
This Warranty does not apply to any non-Visual Land branded hardware products or any software, even if
packaged or sold with Visual Land hardware. Manufacturers, suppliers, or publishers, other than Visual
Land, may provide their own warranties to you –please contact them for further information. Software
distributed by Visual Land with or without the Visual Land brand (including, but not limited to system
software) is not covered by this Warranty. Please refer to the licensing agreement accompanying the
software for details of your rights with respect to its use. Visual Land does not warrant that the operation
of the Visual Land Product will be uninterrupted or error-free. Visual Land is not responsible for damage
arising from failure to follow instructions relating to the Visual Land Product’s use.
This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are
designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b)
to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to
damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid
contact, fire, earthquake or other external cause; (e) to damage caused by operating the Visual Land
Product outside Visual Land’s published guidelines; (f) to damage caused by service (including upgrades and
expansions) performed by anyone who is not a representative of Visual Land; (g) to a Visual Land Product
that has been modified to alter functionality or capability without the written permission of Visual Land; (h)
to defects caused by normal wear and tear or otherwise due to the normal aging of the Visual Land Product,
or (i) if any serial number has been removed or defaced from the Visual Land Product.
YOUR RESPONSIBILITIES
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON THE VISUAL LAND
PRODUCT STORAGE MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION AGAINST POSSIBLE
OPERATIONAL FAILURES.
Before receiving warranty service, Visual Land or its agents may require that you furnish proof of purchase
details, respond to questions designed to assist with diagnosing potential issues and follow Visual Land's
procedures for obtaining warranty service. Before submitting your Visual Land Product for warranty service
you should maintain a separate backup copy of the contents of its storage media, remove all personal
information that you want to protect and disable all security passwords.
DURING WARRANTY SERVICE THE CONTENTS OF THE STORAGE MEDIA WILL BE DELETED AND
REFORMATTED. VISUAL LAND AND ITS AGENTS ARE NOT RESPONSIBLE FOR ANY LOSS OF SOFTWARE
PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE STORAGE MEDIA OR ANY OTHER PART
OF THE VISUAL LAND PRODUCT SERVICED.
Limited Warranty (cont.)
Following warranty service your Visual Land Product or a replacement device will be returned to you as
your Visual Land Product was configured when originally purchased, subject to applicable updates. Visual
Land may install system software updates as part of warranty service that will prevent the Visual Land
Product from reverting to an earlier version of the system software. Third party applications installed on
the Visual Land Product may not be compatible or work with the Visual Land Product as a result of the
system software update. You will be responsible for reinstalling all other software programs, data and
information. Recovery and reinstallation of other software programs, data and information are not covered
under this Warranty.
Important: Do not open the Visual Land Product. Opening the Visual Land Product may cause damage that
is not covered by this Warranty. Only Visual Land should perform service on this Visual Land Product.
WHAT WILL VISUAL LAND DO IN THE EVENT THE WARRANTY IS BREACHED?
If during the Warranty Period you submit a valid claim to Visual Land, Visual Land will, at its option, (i)
repair the Visual Land Product using new or previously used parts that are equivalent to new in
performance and reliability or (ii) replace the Visual Land Product with a device that is at least functionally
equivalent to the Visual Land Product and is formed from new and/or previously used parts that are
equivalent to new in performance and reliability.
HOW TO OBTAIN WARRANTY SERVICE?
Please access and review the online help resources at www.visual-land.com before seeking warranty
service. If the Visual Land Product is still not functioning properly after making use of these resources,
please contact a Visual Land representative using the information provided below. A Visual Land
representative will help determine whether your Visual Land Product requires service and, if it does, will
inform you how Visual Land will provide it. When contacting Visual Land via telephone, other charges may
apply depending on your location.
WARRANTY SERVICE OPTIONS
Contact Visual Land either through our Live Chat system or contact form at www.visual-land.com, through
e-mail at [e-mail] or by phone at [phone], Monday through Friday, 8 a.m. to 5
p.m. (PST). A Visual Land representative will determine if your product requires service. If so, Visual Land
will provide the following mail-in warranty service: Visual Land will send you instructions on how to
package the product for shipment and the location to send the product. Shipment of the product to Visual
Land will be at your expense. Once service is complete, Visual Land will return the Visual Land Product to
you at Visual Land's expense.
Visual Land reserves the right to change the method by which Visual Land may provide warranty service to
you, and your Visual Land Product’s eligibility to receive a particular method of service. Service options,
parts availability and response times may vary.
LIMITATION OF LIABILITY
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, VISUAL
LAND IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING
FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING
BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS
(INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED
SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF,
DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR
DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY
COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED
WITH THE VISUAL LAND PRODUCT OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION
STORED ON THE VISUAL LAND PRODUCT.
THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY
STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. VISUAL LAND
DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY VISUAL LAND DEVICE UNDER THIS
WARRANTY OR REPLACE THE VISUAL LAND PRODUCT WITHOUT RISK TO OR LOSS OF INFORMATION
STORED IN THE VISUAL LAND PRODUCT.
SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY
TO YOU.
No Visual Land reseller, agent, or employee is authorized to make any modification, extension, or addition
to this Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the
remaining terms shall not be affected or impaired. This Warranty is governed by and construed under the
laws of the State (Province or Country) in which the Visual Land Product purchase took place. Visual Land or
its successor in title is the warrantor under this Warranty.
Quick Start Guide &
Warranty Information
Prestige Elite 10QH 10" Tablet
Reset
8
7
6
5

Google, Android, Google Play and other marks are trademarks of Google Inc.
1