Volkswagen 1999 Golf User manual

Owner's manual
Golf
Edition 07.2019
Golf Owner's manual
Owner's manual
Golf
Print status: 20.03.2019
English: 2019.07

Vehicle data sticker
Fig. 1 1: Vehicle identification number; 2: Vehicle type, engine power, gearbox type; 3: Engine code, gearbox code,
paint number, interior equipment; 4: Optional extras, PR numbers
Pre-delivery inspection carried out on: Date of delivery to customer/initial registration: a)
Volkswagen dealership stamp Volkswagen dealership stamp
a) Whichever comes first.
Volkswagen works continuously to develop and fur-
ther improve all models. Please understand that we
must therefore reserve the right to alter any part of
the vehicle and its equipment or technical specifica-
tions at any time. The information provided con-
cerning scope of delivery, appearance, performance,
dimensions, weights, fuel consumption, standards
and vehicle functions is all correct at the time of go-
ing to print. Some of the equipment and functions
described might not yet be available in a particular
vehicle (information can be provided by your local
Volkswagen dealership), or may be available only in
certain countries. The vehicle illustrated on the cov-
er may have certain items of optional equipment
which are only available at extra cost, or which are
only available in certain markets. Your Volkswagen
dealership will be able to inform you about varia-
tions in different countries. Subject to alteration and
amendment. No legal commitment may be inferred
from the information, illustrations or descriptions in
this manual.
No part of this manual may be reprinted, reproduced
or translated without the written permission of
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All rights under the laws of copyright are expressly
reserved by Volkswagen AG. Subject to alteration
and amendment.
Printed in Germany.
© 2019 Volkswagen AG
This paper was bleached without the use of
chlorine.

Thank you for choosing Volkswagen
By purchasing this Volkswagen, you have become the owner of a vehicle fitted with the most up-to-date
technology and a multitude of convenience functions for your use and enjoyment.
Before using your vehicle for the first time, please read and observe the information in this owner's manual.
It will quickly help you to become familiar with your vehicle and all of its functions as well as making you
aware of dangers to yourself and others and of how these dangers can be avoided.
If you have any further questions about your vehicle, or if you think that the vehicle wallet has not covered
everything, please get in touch with your Volkswagen dealership. They will always be happy to deal with
your questions, suggestions or problems.
We hope you enjoy driving your new vehicle. Happy motoring.
Volkswagen AG

Infotainment
Getting started
Introduction to the topic
The function and settings of the Infotainment sys-
tem depend on the country and vehicle equipment.
Before using for the first time
Before using the device for the first time, please ob-
serve the following points so you can make full use
of the available functions and settings:
— Observe the basic safety instructions
→ page 190.
— Reset the Infotainment system to factory set-
tings.
— Find your favourite radio stations and store them
to station buttons for quick access → page 202.
— Use only suitable audio sources and data media
→ page 205.
— Pair a mobile device to make calls using the tele-
phone interface → page 212.
— Use current map data for the navigation
→ page 207.
— Register with Volkswagen We Connect to use the
corresponding services → page 177.
Other applicable documents
In addition to this manual, please observe the fol-
lowing documents when using this Infotainment
system and its components:
— Supplements to the vehicle wallet of your vehicle.
— The operating instructions for the mobile device
or audio sources.
— The operating instructions for external data media
and playback devices.
— Instructions for any Infotainment accessories sub-
sequently installed or additionally used.
— Service description when using Volkswagen We
Connect services.
— Digital operating instructions in the Infotainment
system (where available)
Safety notes
Please refer to and on page 190.
— Some functions may contain links to websites
that are operated by third parties. Volkswagen AG
does not assume ownership of the third-party
websites that are reached via links and is not re-
sponsible for their content.
— Some functions may contain external information
supplied by third parties. Volkswagen AG is not
responsible for external information being cor-
rect, up-to-date and complete, or for any in-
fringement of third-party rights.
— The radio stations or owners of the data storage
media and audio sources are responsible for the
content provided.
— Multi-storey car parks, tunnels, high buildings,
mountains, and other electrical devices, e.g. bat-
tery chargers, can also impair radio reception.
— Films or metal-coated stickers on the aerial and
on the windows can interfere with radio recep-
tion.
WARNING
The central computer of the Infotainment system
is networked with the control units installed in the
vehicle. Incorrect repair or incorrect removal and
installation of the central computer therefore lead
to an increase risk of accident and injury.
·Never replace the central computer with a used
central computer from end-of-life vehicles or
from recycling.
·Have the central computer removed and instal-
led or repaired only by a qualified workshop.
Volkswagen recommends using a Volkswagen
dealership for this purpose.
WARNING
The factory-installed radio with integrated hard-
ware is networked with the control units installed
in the vehicle. Incorrect repair or incorrect removal
and installation of the radio therefore lead to an
increase risk of accident and injury.
·Never replace the radio with a used radio from
end-of-life vehicles or from recycling.
·Have the radio removed and installed or re-
paired only by a qualified workshop. Volkswa-
gen recommends using a Volkswagen dealer-
ship for this purpose.
WARNING
Accidents and injuries can occur if the driver is dis-
tracted. Reading information off the screen and
operating the Infotainment system can distract
you from the road and cause accidents.
·Always drive carefully and responsibly.
190 Infotainment

WARNING
Connecting, inserting or removing data media or
audio sources while the vehicle is in motion can
distract you from the road and lead to accidents.
WARNING
Set the volume so that noises outside the vehicle
(e.g. emergency service sirens) can be easily heard
at all times.
·Setting the volume too high may damage your
hearing. This is the case even if you are only ex-
posed to high volumes for short periods.
WARNING
The following conditions can lead to situations
where emergency calls, telephone calls and data
transmission are not possible or are interrupted:
·If your current location is in an area with no or
insufficient mobile communications and GPS re-
ception. This can also include tunnels, streets
with tall buildings, garages, underpasses, moun-
tains and valleys.
·If you are in an area with sufficient mobile com-
munications and GPS reception but the tele-
communications provider's mobile network is
out of order or is not available.
·If the components in the vehicle required for
emergency calls, telephone calls and data trans-
mission are damaged, not working or do not
have sufficient electrical power.
·If the rechargeable battery in the mobile device
is flat or has insufficient charge level.
WARNING
In some countries and mobile networks, a call for
assistance or an emergency call can be made only
if a mobile device is connected to the vehicle's
mobile phone interface that contains an “un-
locked” SIM card with sufficient credit, and if there
is sufficient network coverage.
WARNING
Read and follow the appropriate operating man-
uals of the respective manufacturer when using
mobile devices, data media, external devices, ex-
ternal audio and media sources.
WARNING
Arrange the wires for external devices and audio
sources so that they do not obstruct the driver.
WARNING
The volume level may suddenly change when you
switch the audio or media source or connect a new
source.
·Reduce the volume before switching the audio
or media source or connecting a new source.
WARNING
The limit values for electromagnetic radiation in
the vehicle may be exceeded, and thus the health
of the driver and vehicle occupants may be endan-
gered when operating a mobile or wireless device
without a connection to an external aerial. This al-
so applies to external aerials which have not been
correctly installed.
·Maintain a minimum distance of 20 centimetres
between the aerials of the mobile device and an
active medical implant, since the mobile devices
may impair the function of active medical im-
plants.
·Do not carry an operational mobile device close
to or directly above an active medical implant,
e.g. in a breast pocket.
·Switch off mobile devices immediately if you
suspect they may be interfering with an active
medical implant or any other medical device.
WARNING
Mobile devices, external devices and accessories in
the vehicle that are not properly secured can be
flung though the vehicle interior and cause injuries
in the event of a sudden driving or braking ma-
noeuvre or in the event of an accident.
·Secure any mobile devices and accessories out-
side the deployment zone of the airbags or stow
them safely.
WARNING
The centre armrest can obstruct the driver's arm
movements. This can cause accidents and severe
injuries.
·Always keep the stowage compartment in the
centre armrest closed while the vehicle is in
motion.
WARNING
Unfavourable light conditions and a damaged or
dirty screen may result in displays and information
not being read or not being read correctly from
the screen.
·Displays and information on the screen must
never cause you to take safety risks. The screen
Getting started 191

is no substitute for full concentration on the
part of the driver.
WARNING
Radio stations can transmit catastrophe and dan-
ger warnings. The following conditions can pre-
vent these warnings from being received or issued:
·If your current location is in an area with no or
insufficient radio signal reception. This can also
include tunnels, streets with tall buildings, ga-
rages, underpasses, mountains and valleys.
·If the frequency bands of the radio stations are
subject to interference or are not available in
areas with adequate radio signal reception.
·If the loudspeakers and the components re-
quired for radio reception in the vehicle are
damaged, not working or do not have a suffi-
cient power supply.
·When the Infotainment system is switched off.
WARNING
Switch off mobile devices in areas with a risk of
explosion.
WARNING
Driving recommendations and traffic symbols dis-
played by the navigation system may differ from
the current traffic situation.
·Road signs, traffic signals, traffic regulations
and local conditions have priority over the rec-
ommendations and displays provided by the
navigation system.
·Adapt your speed and driving style to suit visi-
bility, weather, road and traffic conditions.
·Certain events can make the originally planned
driving time and route to the destination con-
siderably longer or make navigation there tem-
porarily impossible, e.g. due to a road being
closed.
NOTICE
Your mobile device must always be switched off in
areas where special regulations apply and when the
use of mobile devices is forbidden. The radiation
produced by the mobile device when switched on
may interfere with sensitive technical and medical
equipment, possibly resulting in malfunction or
damage to the equipment.
NOTICE
The loudspeakers may be damaged if the volume is
too high or the sound is distorted.
Notes on use
Please refer to and on page 190.
— The Infotainment system needs a few seconds for
a complete system start and does not respond to
inputs during this time. During system startup,
only the rear view camera image can be dis-
played.
— The Infotainment system needs to start up com-
pletely before all displays are available and before
it is possible to run functions. The duration of a
system start depends on the functional scope of
the Infotainment system and can also take longer
than usual particularly at low and high tempera-
tures.
— When using the Infotainment system and the cor-
responding accessories, such as a headset or ear-
phones, please observe the country-specific regu-
lations and legal requirements.
— Some Infotainment functions require an active
We Connect user account for the vehicle and an
online connection to the Internet. The data trans-
fer must not be restricted for the execution of the
functions.
— Lightly pressing the buttons or touching the
touchscreen is sufficient to operate the Infotain-
ment system.
— To ensure that the Infotainment system works
properly, it is important to make sure the system
is switched on and that the correct date and time
are set in the vehicle – where available.
— A missing function button on the screen does not
constitute a fault in the unit; it corresponds to the
country-specific equipment.
— Some functions of the Infotainment system are
available only when the vehicle is stationary. In
some countries, the selector lever must addition-
ally be in parking position Por neutral position N.
This is not a malfunction, but simply a legal re-
quirement.
— There may be restrictions on the use of Blue-
tooth®devices in some countries. Information is
available from the local authorities.
— Switch the ignition on before switching the Info-
tainment system back on if the 12-volt vehicle
battery has been disconnected.
— Changes to settings may cause the display con-
tent to vary and some aspects of the Infotain-
ment system operation to differ from the descrip-
tions given in this manual.
— Repairs and modifications to the Infotainment
system should be carried out only by a qualified
192 Infotainment

workshop. Volkswagen recommends using a
Volkswagen dealership for this purpose.
— Using a mobile device in the vehicle may cause
noise from the speakers.
— In some countries, the Infotainment system is au-
tomatically switched off when the engine is
switched off and when the 12-volt vehicle battery
charge level is low.
— In certain vehicles with Park Distance Control, the
volume of the current audio source is lowered au-
tomatically when reverse gear is engaged. It is
possible to lower the volume.
— Information on the included software and the li-
cence conditions is stored under: Setup
Copyright .
— If you sell your vehicle or loan it to somebody
else, make sure that all the stored data, files and
settings are deleted and that the SD card, external
audio sources and data media are removed where
applicable.
Start screen HOME
Please refer to and on page 190.
You can configure the layout of the tiles, views and
displays on the start screen of the display and oper-
ating unit or have them positioned on the basis of
factory layout templates.
If a tile is not present, this is not a fault but corre-
sponds to the country-specific equipment of your
vehicle.
The following main menus may be included as tiles
on the start screen:
Main menus on the start screen
Alexa (not available in all countries)
Background lighting
App-Connect → page 183
Apps
Driver assist systems → page 133
e-Manager
Vehicle
Help : here you can find further information
on the functions and operation of the Info-
tainment system.
Main menus on the start screen
Air conditioning → page 106
Sound → page 198
Media Control
Navigation → page 207
Users , User management → page 176
Podcasts
Radio/Media → page 202, → page 205
Settings → page 198
Auxiliary heater → page 110
Telephone → page 212
Technical data
Please refer to and on page 190.
Radio with integrated hardware (8.25")
The radio installed in the vehicle at the factory con-
tains country-specific components and software for
connectivity and for execution of Infotainment, con-
venience and vehicle functions.
The corresponding displays are shown on the screen
of the radio and in some cases in the instrument
cluster and head-up display.
— Capacitive colour screen:
— 8.25-inch variant, TFT display, WVGA: 1,082 x
480 pixels.
— Device operation by touching the screen, rotary/
push knob, menu control and buttons on the mul-
tifunction steering wheel.
Central computer with display and operating unit
(10")
The central computer installed in the vehicle at the
factory contains country-specific components and
software for connectivity and for execution of Info-
tainment, convenience and vehicle functions.
The corresponding displays are shown on the screen
of the display and operating unit and in some cases
in the instrument cluster and head-up display.
— Capacitive colour screen:
— 10-inch variant, TFT display, HD: 1,280 x 720
pixels.
Getting started 193

— Device operation by:
— Sensor fields. Touch operation.
— Buttons on the multifunction steering wheel.
— Proximity sensor (driver/front passenger detec-
tion, gesture control).
Convenience and vehicle functions
— Settings for driver assist systems
— Settings for heating and air conditioning system.
— Settings for light and vision functions.
— Settings for convenience functions.
— Settings for parking and manoeuvring
Sound system
Please refer to and on page 190.
Basic equipment:
The Infotainment system available from the factory
is equipped as follows:
— Two to four loudspeakers, in different installation
locations.
— Amplifier output power, max. 5 x 20 watts.
— Setting options:
— Treble, Mid, Bass.
— Volume distribution front, rear and left, right
(balance, fader).
Optional sound system
The Infotainment system can be extended as follows
by an optional sound system:
— Up to 9 loudspeakers, in different installation lo-
cations and with different power ratings (watt).
— External amplifier (DSP-Ethernet).
— Separate subwoofer.
— Setting options:
— Equaliser, Treble, Mid, Bass.
— Volume distribution front, rear and left, right
(balance, fader).
— Seat-dependent sound optimisation (sound fo-
cus).
— Subwoofer volume.
— Surround settings.
Connectivity
Please refer to and on page 190.
Wi-Fi (only for 10")
— Wi-Fi in accordance with IEEE 802.11 a/b/g/n/ac.
— Transfer in 2.4 GHz and 5 GHz.
— Three Wi-Fi modes simultaneously:
— Tethering (2.4 or 5 GHz),
— 2.4 GHz access point,
— 5 GHz access point.
— Wi-Fi aerial.
— One multiband aerial each for 2.4 and 5 GHz.
— Up to 8 Wi-Fi devices can be connected simulta-
neously.
— Internet connection via Wi-Fi:
— Tethering via customer telephone,
— Hotspot for clients in the vehicle.
— Apple CarPlay via Wi-Fi.
— Audio and video streaming via Wi-Fi
— Simplified coupling process via WPS, NFC or QR
code.
Bluetooth® profiles
A maximum of three Bluetooth® devices can be con-
nected at the same time.
The Infotainment system is delivered with a version
4.2 Bluetooth® interface.
These Bluetooth® profiles may be present:
— HFP 1.7 (Hands-Free Profile)
— Telephony and speakerphone.
— A2DP 1.3 (Advanced Audio Distribution Profile).
— Music playback.
— AVRCP 1.6 (Audio Video Remote Control Profile)
— Display and operation of music playback.
— Transmission of Cover Arts.
— PBAP 1.2 (Phone Book Access Profile)
— Access to phone book and call lists.
— MAP 1.3 (Message Access Profile)
— Access to SMS and e-mail.
— SSP 1.2 (Serial Port Profile).
— Serial data transmission via Bluetooth®.
194 Infotainment

Overview and controls: 10 inch
Please refer to and on page 190.
Fig. 129 Overview: display and control unit of the 10 inch version (10”).
1Time.
2Status of privacy settings with number of possi-
ble notifications.
3
HOME button: .
4Status display for seat heating and seat ventila-
tion.
5Sensor field (Infotainment system on or off).
6Touch slider for temperature.
7Touch slider for volume.
8Views (the current view is highlighted).
9Temperature display (adjustment via 6).
10 Scroll bar.
11 Drop-down menu.
12 Function buttons for main menus (tiles).
13 Screen (touchscreen).
14 Gesture control is switched on.
Further information and tips on operating the
Infotainment system can be found at
→ page 197, Operating the Infotainment system.
3
HOME button:
Opens the start page.
— Touch .
5Sensor field (on or off)
Switches the Infotainment system manually on and
off.
— Touch the sensor field.
6Touch slider for temperature
Touch slider for the driver position, touch slider for
the front passenger position.
— Swipe to the left to reduce the temperature.
— Swipe to the right to increase the temperature.
7Touch slider for volume
— Swipe to the left to reduce the volume.
— Swipe to the right to increase the volume.
Getting started 195

8Views
Submenus and functions have several views with
different content. Active views are marked by being
highlighted in colour.
— Touch a marking to change the view.
— Swipe left or right across the screen to switch be-
tween views.
10 Scroll bar
Some menus and functions have further content
above or below the current screen view.
— Touch the scroll bar and pull it up or down.
11 Drop-down menu
Further function buttons for functions and notifica-
tions can be found in the drop-down menu. Dis-
played functions can be configured → page 198.
— Touch a marking and pull it down to open the
drop-down menu.
12 Function buttons for main menus (tiles)
Open the main menus using the function buttons.
The position of the function buttons can be config-
ured → page 198.
— Touch to open a main menu, e.g. for the tele-
phone interface.
13 Screen
Operate the functions of the Infotainment system
via the screen. A detailed description of the various
finger movements can be found in the digital in-
structions.
— Touch Operation .
Overview and controls: 8.25 inch
Please refer to and on page 190.
Fig. 130 Overview: radio of the 8.25 inch version (8.25”).
1Rotary/push knob.
2Time.
3Status of privacy settings with number of possi-
ble notifications.
196 Infotainment

4
HOME button: .
5Status display for seat heating and seat ventila-
tion.
6Function buttons for main menus (tiles).
7Drop-down menu.
8Screen (touchscreen)
9Views (the current view is highlighted).
10 Scroll bar.
11 Menu control.
1Rotary/push button
— Press to switch the Infotainment system on or off.
— Turn to the left to reduce the volume.
— Turn to the right to increase the volume.
6Function buttons for main menus
Open the main menus using the function buttons.
The position of the function buttons can not be con-
figured.
—Touch to open a main menu, e.g. for the tele-
phone interface.
8Screen
Operate the functions of the Infotainment system
via the screen. A detailed description of the various
finger movements can be found in the digital in-
structions.
— Touch HOME Operation .
11 Menu control
— Turn to control the selection in lists.
— Turn to confirm a selection.
Operating the Infotainment system
Please refer to and on page 190.
Carry out functions and settings via the controls of
the Infotainment system.
Depending on equipment, the Infotainment system
has different controls:
— Touchscreen.
— Sensor fields outside the screen, e.g. MENU .
— Function buttons, e.g. RADIO or PHONE .
— Rotary/push knob.
— Menu control.
Opening the Quick Guide
You can find further information and tips for opera-
tion in the Quick Guide of the Infotainment system.
— Touch HOME .
Switching the Infotainment system on and off
Provided that it has not been switched off manually,
the Infotainment system is switched on when the
ignition is switched on.
The Infotainment system starts at the last selected
volume setting, provided that this does not exceed
the preselected maximum switch-on volume.
The Infotainment system switches off automatically
when the vehicle key is removed from the ignition
lock.
The Infotainment system switches off auto-
matically when you open the driver door with
inactive ignition.
If you switch on the Infotainment system manual
when the ignition is inactive, it will switch off auto-
matically after around 30 minutes.
Scrolling through lists, switching tracks
Select the desired function, setting or track of the
Infotainment system via the touchscreen or menu
control.
Moving objects, adjusting volume
Move objects on the screen to adjust settings, e.g. of
sliders, or to move areas of a menu.
Personalise menus and views depending on equip-
ment → page 198.
Zooming images and maps in and out
Recommendation: use thumb and index finger.
— Touch the map simultaneously with two fingers
and leave your fingers on the screen.
— To zoom in views, move your fingers slowly apart.
— To zoom out views, move your fingers slowly to-
wards each other.
Getting started 197

Personalising the Infotainment
system
Please refer to and on page 190.
Personalise the menus and views of the Infotain-
ment system to permit faster access to favourite or
frequently used functions.
Function buttons for accessing further menus and
functions are located in the
HOME menu. Adapt the
positions of the function buttons.
You can reach the quick access options for certain
functions via the drop-down menu. Adapt the dis-
played functions.
Configure personal menus and the displayed func-
tions to adapt the Infotainment system to your
needs.
— For further tips and information on personalisa-
tion, touch HOME Custom .
Adapting the
HOME menu
1. Touch a menu and keep your finger on the
screen until the menu is visibly highlighted.
2. Move the menu to the desired position and then
take your finger off the screen.
Configuring personal menus
You can find the personal menus in the different
views via the HOME menu of the Infotainment system
→ page 197. Remove or add menus via the configu-
ration function.
1. Touch a function button in a personal menu and
keep your finger on the screen until an addition-
al window opens.
2. Touch to open the configuration func-
tion.
— Touch the desired template to add a new
menu. New personal menus are created with-
out functions.
— Touch to remove a menu.
3. Touch to close the configuration function.
4. Add functions to a new menu → page 198.
5. Touch a free area on the screen to return to the
personal menu.
At least two personal menus are always avail-
able. These cannot be removed.
You can add a maximum of two further personal
menus (maximum of four personal menus in total).
Adapting personal menus
1. Touch a function button in a personal menu and
keep your finger on the screen until an addition-
al window opens.
2. Touch the function button to which you would
like to add a function.
3. Touch the desired function in the additional
window. Various functions are available de-
pending on the size of the function button.
4. Touch a free area on the screen to return to the
personal menu.
More functions are available for some function
buttons than are visible at first glance in the
additional window. To find all functions, swipe to
the left or right in the additional window.
Adapting the drop-down menu
1. Touch a function and keep your finger on the
screen until an additional window opens.
2. Touch the desired function in the additional
window and keep your finger on the screen until
the function is visibly highlighted.
3. Move the function to the desired position and
then take your finger off the screen. The active
function is automatically removed from the
drop-down menu and added to the additional
window.
More functions are available for the drop-
down menu than are visible at first glance in
the additional window. To find all functions, swipe
to the left or right in the additional window.
Settings (system, sound)
Please refer to and on page 190.
The range of possible settings varies according to
the country, the device and the vehicle's equipment
specification.
Changing settings
The meanings of the following symbols apply to all
system and sound settings.
Changes are automatically stored when a menu is
closed.
Symbol, meaning
The setting is selected and activated or
switched on.
198 Infotainment

Symbol, meaning
The setting is not selected or deactivated
or switched off.
Open the drop-down list.
Increase the setting values.
Decrease the setting values.
Gradually back.
Gradually forwards.
Change setting values with the slider con-
trol (infinitely variable).
Sound settings
Opening the sound settings:
10": Home button Sound .
8.25": MENU Sound .
The following functions, information and setting op-
tions may be available in the sound settings:
— Equalizer.
— Position.
— Volume.
— Settings.
System settings
Opening the system settings:
10": Home button Settings .
8.25": MENU .
The following functions, information and setting op-
tions may be available in the system settings:
— Screen.
— Time and date.
— Language.
— Additional keyboard languages.
— Units.
— Voice control.
— Wi-Fi.
— Data connection.
— Manage mobile devices.
— Reset to default settings.
— System information.
— Copyright.
— Configuration assistant.
Adjusting the volume of external audio sources
If you need to increase the output volume of an ex-
ternal audio source, first lower the volume on the In-
fotainment system.
If the sound from the external audio source is too
quiet, increase the output volume of the external
audio source. If this is not sufficient, set the input
volume to Medium or Loud .
If the sound from the connected external audio
source is too loud or distorted, lower the output
volume on the external audio source. If this is not
sufficient, set the input volume to Medium or Quiet .
Cleaning the screen
Please refer to and on page 190.
Remove stubborn dirt carefully and without using
aggressive cleaning agents.
Observe the checklist when cleaning the screen:
✓Infotainment system is switched off.
✓Use a soft, clean cloth that is moistened with
water.
OR: use a cleaning cloth available from Volks-
wagen dealerships.
✓In the case of stubborn dirt: moisten dirt with
only a little water and allow to soak in. Then
carefully remove with a clean, soft cloth.
NOTICE
You can damage the screen if you clean the screen
with the wrong cleaning agents or when the screen
is dry.
·Use only gentle pressure.
·Do not use aggressive or solvent-based cleaning
products. These cleaners may damage the Info-
tainment system and “dull” the screen.
Trademarks, licences, copyright
Please refer to and on page 190.
Trademarks and licences
Certain terms in this manual are accompanied by the
symbol ® or ™. They indicate brand names or a regis-
tered trademark. However, the absence of these
symbols does not constitute a waiver of the rights
concerning any term.
Getting started 199

Other product names are registered trademarks or
brand names of the respective legal owner.
— Manufactured under license from Dolby Laborato-
ries. Dolby and the double-D symbol are trade-
marks of Dolby Laboratories.
— Manufactured under license from Dolby Laborato-
ries. Dolby, Pro Logic and the double-D symbol
are trademarks of Dolby Laboratories.
— Android Auto™ is a certified trademark of Google
Inc.
— Apple CarPlay™ is a certified trademark of Apple
Inc.
—Bluetooth®is a registered trademark of Blue-
tooth®SIG, Inc.
—iPod®, iPad®and iPhone®are trademarks of Apple
Inc.
—MirrorLink®and the MirrorLink logo are certified
trademarks of Car Connectivity Consortium LLC.
—SD®and SDHC®are trademarks or registered
trademarks of SD-3C LLC in the USA and other
countries.
—Windows®is a registered trademark of Microsoft
Corporation, Redmond, USA.
— MPEG-4 HE-AAC audio coding technology and
patents are licensed by Fraunhofer IIS.
— This product is subject to certain intellectual
property rights and copyrights owned by the Mi-
crosoft Corporation. The use or distribution of this
type of technology outside this product requires a
licence from Microsoft or an authorised Microsoft
company.
Some trademark symbols:
Copyright law
Audio and video files saved on data media and audio
sources are normally subject to national and interna-
tional copyright laws. Observe the legal require-
ments.
Voice control
Introduction to the topic
Voice control works online and offline.
Voice commands are recorded more accurately in
online mode because more data are available.
Voice control understands questions and statements
without the need to learn voice commands. The
voice commands can be freely formulated and collo-
quial. You can find suggested voice commands in the
Infotainment system.
The functions are reduce in offline mode.
Loud interior and exterior noises can cause malfunc-
tions and misleading sentences and answers.
Voice control recognises only voice commands
in the language set in the Infotainment sys-
tem.
Test voice control while the vehicle is station-
ary before starting a journey in order to famili-
arise yourself with the function.
Seat-based voice control
Voice control uses additional microphones to detect
whether the driver or passenger is speaking. This en-
ables you to access seat-related functions in the
supported online languages, e.g. switching on the
seat heating.
Opening suggested voice commands
— Touch HOME .
Supported languages, market-dependent
—Online and offline: German, American English,
British English, French, Italian, Spanish, Czech.
—Offline: Bulgarian, Danish, Finnish, Canadian
French, Greek, Japanese, Korean, Dutch, Polish,
Portuguese, Brazilians Portuguese, Russian,
Swedish, Mexican Spanish, Turkish.
Prerequisites
✓Online and offline: voice control with corre-
sponding Infotainment system is installed in the
vehicle.
✓Online: valid We Connect Plus contract is activa-
ted.
Activation word and voice
commands
Please refer to and on page 190.
Activation word for voice control
If you have activated the control by means of an ac-
tivation word, the activated Infotainment system
scans the words spoken in the vehicle for the activa-
tion word. The activation word depends on the lan-
guage set in the Infotainment system.
200 Infotainment

Apart from scanning for the activation word, there is
no recording and no transmission of anything spo-
ken in the vehicle.
Voice control starts when the Infotainment system
recognises the activation word → page 201.
Switching the activation word on and off
1. Touch HOME Voice control Activation word .
If the activation word is switched off, the
voice control cannot be activated via the acti-
vation word. Voice control remains available via the
button in the multifunction steering wheel or the
VOICE function button in the Infotainment system.
Availability depends on the country and vehicle
equipment.
Activation word in national languages
Здравей Volkswagen
Olá Volkswagen
Bonjour Volkswagen
Ahoj Volkswagen
Hallo Volkswagen
Hej Volkswagen
Hola Volkswagen
Salut Volkswagen
Hei Volkswagen
Hello Volkswagen
Γεια σου Volkswagen
Ciao Volkswagen
こんにちは Volkswagen
Hola Volkswagen
Hallo Volkswagen
Hallo Volkswagen
Olá Volkswagen
Cześć Volkswagen
안녕하세요 Volkswagen
Привет Volkswagen
Hej Volkswagen
Activation word in national languages
Merhaba Volkswagen
Hello Volkswagen
Voice commands
To ensure that the voice control recognises voice
commands reliably, follow the tips for successful
voice commands.
Tips for successful voice commands
✓Clear pronunciation. Unclear voice commands
are not recognised.
✓Speak at normal volume. Speak slightly louder
at higher speeds.
✓Avoid outside noises. Open windows and doors
may hinder voice control.
✓Avoid background noise, such as conversations
in the vehicle.
✓Do not point the airflow from the vents towards
the microphones or vehicle roof.
✓No over emphasis or strong dialects.
✓No long pauses when speaking.
Depending on the content of the telephone
book, it may be advisable to swap the order of
the contact's forename and surname to ensure it is
reliably recognised from the telephone book.
Starting and stopping voice control
Please refer to and on page 190.
Depending on the vehicle equipment, you can start
voice control by different methods.
Voice control is active and will recognise
the spoken words.
Starting the voice control function
—Voice activation: say the activation word for voice
control. Pay attention to the national languages
of the activation words → page 200.
—Multifunction steering wheel: press the voice con-
trol button → page 10.
—Infotainment system: touch VOICE .
Voice control is automatically ended when you use
functions on the Infotainment system, activate the
parking system or when voice outputs occur, e.g. in-
coming calls or traffic announcements.
In some cases, the voice control function of the con-
nected mobile device can be started by pressing and
Voice control 201

holding the voice control button or the VOICE but-
ton.
Ending voice control manually
— Voice control can be cancelled by means of a
voice command.
—Multifunction steering wheel: press the voice con-
trol button twice in succession.
Radio mode
Introduction to the topic
In radio mode, you can receive available radio sta-
tions on different frequency bands and store your
favourites to station buttons for quick access.
The available reception types and frequency bands
depend on the equipment and country. Frequency
bands may be discontinued, deactivated or no longer
offered in individual countries.
Opening the RADIO menu
1. HOME .
Accessing settings
1. HOME Radio .
Online functions in radio mode
Online functions in radio mode are only available un-
der the following conditions:
— We Connect or We Connect Plus equipment.
— You have an active We Connect user account.
— Vehicle is assigned to your user account.
— You have purchased a corresponding data pack-
age from the In-Car-shop or can use data from
your own mobile device via a Wi-Fi hotspot.
— Streaming services always require an existing ac-
count with the relevant provider.
The radio stations are responsible for the con-
tent of the information sent.
Additional electrical devices connected in the
vehicle can interfere with reception of the ra-
dio signal and cause noises in the loudspeakers.
Foil or metal-coated stickers attached to the
windows may affect reception on vehicles
with a window aerial.
Equipment scope and radio
symbols
Please refer to and on page 190.
Radio
The available functions and the possible reception
modes and frequency band depend on the vehicle
equipment and country.
— AM tuner.
— FM dual tuner (diversity aerial).
— Combined station list.
— Combination of DAB and FM stations in one
list.
— Combined preset list.
— Combination of all stations stored to station
buttons in one list.
— 36 station buttons as storage locations for fa-
vourites.
— Station logos.
— Aerial amplifier.
— DAB/DAB+.
— DAB Slideshow.
— Stationary images are transmitted parallel to
the current broadcast.
— Hybrid Radio.
— Internet Radio.
General symbols in radio mode
Select AM frequency band.
Select FM/DAB frequency band.
Select Internet Radio reception
mode.
Select previous station from the station list or
station on previous station button.
Select next station from the station list or
station on next station button.
Display station buttons.
Station already stored to a station button in a
station list.
Traffic news monitoring (TP) is activated.
The selected traffic news station is not avail-
able.
Automatic station tracking is switched off.
Radio Data System (RDS) is switched off.
AM
FM/DAB
Internet Radio
TP
No TP
AF off
RDS off
202 Infotainment

Symbols in the FM/DAB frequency band
Display frequency band for manual selection
of FM frequency.
Possible only if the combined station list is
switched off.
No DAB reception possible.
DAB station supports slideshow.
Slideshow is not available for the DAB sta-
tion.
Symbols in the AM frequency band
Update station list manually.
Display frequency band for manual selection
of AM frequency.
Symbols in Internet Radio mode
Open full-text search.
Display recently listened to internet radio
stations.
Display 100 most frequently listened to inter-
net radio stations.
Display available internet radio podcasts.
Display internet radio stations from the de-
sired country.
Display internet radio stations that broadcast
in the desired language.
Display internet radio stations who broadcast
programmes from the desired genre.
Tuning, selecting and storing
stations
Please refer to and on page 190.
Selecting a frequency band
Before selecting a station, you must first select a
frequency band or reception mode. Different sta-
tions are available depending on the selected fre-
quency band or reception mode.
The available frequency bands and reception modes
depend on the vehicle equipment and country.
1. Touch Source to open the list of frequency bands
and reception modes.
2. Select frequency band or reception mode:
— AM.
— FM/DAB.
— FM (for devices without DAB support).
— Internet Radio.
— Satellite radio.
Searching for and selecting stations
You can select radio stations in different ways. The
possibilities vary depending on frequency band and
reception mode.
Selecting via frequency band (AM and FM)
1. Display frequency band.
2. Touch the cursor, move on the frequency band
and release at the desired frequency.
3. OR: touch a point on the frequency band. The
cursor automatically jumps to the correspond-
ing frequency.
The station at the set frequency is set.
Selecting from station list (AM and FM/DAB)
The station list shows the stations that can currently
be received. In the AM frequency band it may be
necessary to manually update the station list if you
have left the corresponding region since you last
opened the station list. The station list is updated
automatically in the FM/DAB frequency band.
1. Open the station list.
2. Touch the desired station.
The selected station is set. In the case of FM/DAB,
the best reception mode is selected automatically
according to availability of the station.
Searching for and filtering stations (Internet Ra-
dio)
In Internet Radio mode, it is possible to filter sta-
tions according to categories or search for stations
by means of a full-text search.
1. Open the station selection.
2. Select the category according to which you wish
to filter the stations.
3. OR: touch to start the full-text search. The
input field is displayed.
4. Enter the name of the desired station. The list
of found stations is automatically updated dur-
ing input.
5. Touch the desired station.
The selected station is set.
SCAN Searching in SCAN mode (AM and FM/DAB)
In SCAN mode, the stations of the frequency band
are automatically set successively and played for ap-
prox. 5 seconds in each case.
1. Touch SCAN at the right display edge.
The SCAN function starts and the currently set
station is shown on the display. A SCAN function
button is displayed next to this.
Radio mode 203

2. To select a station, touch SCAN again.
The SCAN function stops and the station is set.
Storing stations to station buttons
You can store up to 36 stations from different fre-
quency bands and reception modes as favourites on
station buttons.
1. Set the desired station.
2. Open the station buttons.
3. Touch .
OR: touch an already assigned station button
and hold for approx. 3 seconds.
4. OR: touch and hold a station in the station list.
The station buttons are displayed.
5. Touch station button.
The station is stored to the selected station button.
If a station was already stored on the station button,
this station will be removed from the station button
and replaced by the new station.
Special functions in radio mode
Please refer to and on page 190.
TP (Traffic Programme)
The TP function monitors the reports from a set
traffic news station and automatically outputs them
during radio operation or media playback. Reception
of a traffic news station must be possible for this.
Some stations that do not broadcast their own traf-
fic news support the TP function through a corre-
sponding traffic news station (EON).
In the AM frequency band or media mode, the sys-
tem will always automatically tune to a traffic news
station in the background if one is available.
If no traffic news station can be received, No TP will
be shown on the display. The unit automatically
searches for a receivable traffic news station. As
soon as a new traffic news station can be received,
the status in the display changes to TP again.
Traffic news stations are not available in all coun-
tries.
Switching on the TP function
— In radio or media mode, touch Radio and ac-
tivate Traffic programme (TP) .
Internet radio
Internet radio is a reception mode for internet radio
stations and podcasts which is independent of AM,
FM and DAB. Due to transmission via the internet,
reception is not regionally restricted.
Internet radio is available only when the Infotain-
ment system has an active internet connection.
Costs may be incurred for data transmission from
the internet when using Internet Radio mode.
Hybrid Radio
When Hybrid Radio is switched on, the radio
switches to the same station in Internet Radio mode
when reception in the FM/DAB frequency band is
poor.
Depending on setting, this changeover takes place
automatically or must be confirmed after the corre-
sponding query on the display.
(WEB) is displayed next to the station name as long as
the station is being received in Internet Radio mode.
The radio automatically switches to the FM/DAB fre-
quency band as soon as the station can be received
again via FM/DAB.
Activating Hybrid Radio
— In the FM/DAB frequency band, touch
Advanced settings and activate Additional online
data .
— In Internet Radio mode, touch and set the au-
dio quality for internet radio reception to High or
Low .
Station logos
Station logos may be pre-installed for some fre-
quency bands in the Infotainment system.
If Autoselect station logos is activated in the settings in
the FM/DAB frequency band, the station logos will
be automatically assigned to the stations.
In Internet Radio mode, the Infotainment system ac-
cesses station logos from an online database and
automatically assigns them to the stations.
Manually assigning station logos
— In FM/DAB mode, touch Radio Station logos .
— Select the station to which you wish to assign a
station logo.
— Select station logo.
— Repeat the process for further stations if desired.
— End assignment of station logos with .
204 Infotainment

Media mode
Introduction to the topic
In media mode, you can play media files from data
media and streaming services on the Infotainment
system.
With some equipment levels, the following data me-
dia can be used:
— USB storage device (e.g. USB stick, mobile tele-
phone connected by USB).
— Bluetooth® device (e.g. mobile telephone, tablet).
With some equipment levels, the following types of
media files can be played back:
— Audio files (e.g. music, audiobooks).
— Video files.
You can also use streaming services. The availability
of streaming services depends on the equipment
and the country.
To use streaming services, you require a separate
user account for each service.
Opening the MEDIA menu
1. HOME Browser .
Accessing settings
1. HOME Media .
Restrictions and notes on data media
Dirty, overheated or damaged data media may be
unusable. Observe the manufacturer’s instructions.
Differences in the quality of data media from differ-
ent manufacturers can interfere with media play-
back.
Incorrect configuration of a data medium can render
it unreadable.
The read time of data media can be increased by the
storage capacity, usage state (copying and deletion
processes), file system, folder structure, and the
amount of stored data.
Playlists simply specify a playback sequence. They
link to the location of the media files within the
folder structure. There are no media files stored in a
playlist. To play a playlist, the media files must exist
in the locations on the data medium referenced by
the playlist.
No liability can be accepted for damaged or
lost files on data media.
Equipment features and media
symbols
Please refer to and on page 190.
Audio, media, connectivity:
— Media playback and media control via Bluetooth.
— Audio playback in the following formats:
— AAC
— ALAC
— AVI
— FLAC
— MP3
— MP4
— WMA
— Video playback in the following formats:
— MPEG-1 and MPEG-2 (.mpg, .mpeg)
— ISO MPEG4; DivX 3, 4 and 5 Xvid (.avi)
— ISO MPEG4 H.264 (.mp4, .m4v, .mov)
— Windows Media Video 10 (.wmv, .asf)
— Cross-device playlists.
— Cross-source media database:
— The data of all media sources connected to the
Infotainment system are stored in a media da-
tabase.
— Media streaming (online)
— Media search.
Symbols for media sources
Select
My media as the media source. Connec-
ted devices can be selected under My media .
Select a device connected via Bluetooth® as
media source.
Set up available streaming services.
Already set up streaming services will be dis-
played in the list of media sources with their
own logo.
General symbols in media operation
Start playback.
Pause playback.
Go to previous track.
Go to next track.
Repeat current track.
Repeat all tracks.
Media mode 205

Activate shuffle mode.
Show favourites list.
Go back to higher-level folder of the media
source.
Symbols for categories and groups of media files
Music tracks.
Videos.
Playlists.
Albums.
Artists.
Genre.
Podcasts.
Audio books.
Symbols for video playback
Play video in full-screen mode.
Minimise playback.
Selecting and playing a media
source
Please refer to and on page 190.
Selecting a media source
Before playing media files you must first connect a
media source.
An internet connection must be available in order to
use streaming services.
1. Connect an external media source (if playback
from an external media source is desired).
2. Select the connected media source that is to be
used for playback.
Playing audio and video files
You can search for and play media files from an
available media source in various ways.
Searching in the folder structure
All media files of USB devices are filtered according
to categories (e.g. album, artist, track). This category
view is always displayed in My media . The classic folder
structure of the individual USB data storage devices
is additionally located under My media .
1. Show folder structure.
The folder structure of the selected media
source is displayed. If My media is selected, cate-
gories (music, videos, playlists) and connected
media sources are displayed first.
2. Search through the folder structure for the de-
sired track.
3. Or: touch to start the full-text search. The in-
put field is displayed.
4. Enter the name of the desired track. The list of
found tracks is automatically updated during in-
put.
5. Touch the desired track.
If the selection is located in a folder on a media
source at the start of playback, the media files
located in this folder will be added for playback.
If a playlist is played, all available tracks in the
playlist will be added for playback.
6. Close the selection with .
Selecting favourites
You can save individual tracks, genres, artists and al-
bums as favourites.
1. Open favourites.
2. Touch the desired favourite.
Depending on the selection, all tracks that belong to
the favourite added for playback.
Setting up streaming services
Depending on the vehicle equipment, you can use
streaming services directly via the Infotainment sys-
tem. For this you require an existing user account
with the respective streaming service and must log
in on the Infotainment system with this account. An
internet connection is also required to use these
services.
1. Select Streaming as the media source.
A list of available streaming services is dis-
played.
2. Select the desired streaming service.
An input field for input of the login data is dis-
played.
3. Enter the login data of the desired user account
and confirm.
The streaming service is added to the list of me-
dia sources as a new function button.
Saving favourites
Only media files that are stored in the internal mem-
ory (Jukebox) of the Infotainment system can be
206 Infotainment